I've made many visits to this UPS store over the past year mailing items to my ex-husband post divorce. The store is clean and well organized. The owner, Mr. Patel, and staff are very friendly and efficient. The waiting time is always very short. I think the shipping charges are reasonable and a good value for the money. I always have the store pack items for me for shipping which saves me a lot of time and hassle. This store is also a key hub for Amazon returns which it handles seamlessly. I highly recommend this store. read more

Drive a little more, DO NOT come here. 1. I hate it when I can't drop off Amazon packets at kohls and have to use UPS. I just came it with a box fully sealed and the lady didn't want to take it bcuz she said it needed another box? I told her that was the box it came in and she said it didn't matter. The gentleman then said they'll take it but to wrap the box in more tape. ??? I had a roll of tape in my car bcuz I was not gonna buy some from them and wrapped the whole thing again. They don't even touch the packet. They say "bring it here I'll scan it and then you have to go put it over there in that corner" 2. I ordered something from Best Buy and they offered to ship it to UPS for faster pick up date. Nice ( so I thought). When I went to pick it up the gentleman was super rude saying I couldn't pick it up there bcuz I didn't have a mailbox with them. I apologized as I really didn't know and thought well then why does BB offer it as an option?? After literally 10 min, he finally gave me my item and said not to do it again or he'll send it back. *Note to self and to you* don't do it. Save your sanity and go elsewhere. read more

NEVER OPENS ON TIME!! Just about every time I come here they do not open on time. I work in the plaza so it's convenient, however so frustrating! read more

Service is terrible. The associate had that "Oh No Another Customer " look and body language going on. I was the only one there and it was right after they opened. Meaning that it was too early to have a bad day, the day just started I can't imagine what she's like at the end of her shift read more

Angie was so helpful and friendly! She greeted me as I walked in and helped me to tape and return a very large package- I will be back soon!

Trust me - go out of your way to avoid this store. The service is unbelievably slow - you'll gray while on line. But that's not the worst. The counter staff is rude and disrespectful. And don't bother complaining - you'll quickly learn the manager apparently taught them all he knows. Avoid. read more

I have consistently been coming to this UPS for mostly my Amazon drop off returns, but I will choose inconvenience over coming here again. Over the course of many years I have experience rotating staff, and unfortunately time and time again I have experienced so much rudeness and lack of customer service. I believe the new owners encourage this type of environment and culture. read more

In one word...RUDE!!! I came for convenience but I'll drive further to take care of my returns. I'm not sure if they're husband & wife (same ethnicity to describe the two) but no greeting or eye contact. I ask a question & the man abruptly said "no!" Still looking down @ the register. They need to go work somewhere where being rude is necessary...like the DMV! read more

2 Visit here. No more. The lady that works there is incredibly rude. She is short fused, does not prioritize customer service, and flat out seems to dislike her job. She has on two occasions made it very clear she was unhappy working, and has suggested going to Staples across the street rather than doing things that could be done there. We won't be returning. Unfortunate as our old neighborhood UPS was a multiple times a week stop for us and such pleasant staff and owner team we became great friends over the years. We left today and found a close place called AIM MAIL Center where we were greeted with a much kinder and more pleasant team. (Note; parking at AIM is very easy and readily available.) read more

How can a UPS store garner such a low rating? Petty Customer Service. We just moved into the area and needed to use a UPS drop location for our Amazon Return. Got there 20 minutes before closing and sadly we had the misfortune of dealing with the female employee. We asked for a strip of packing tape, 10 inches; just to close the top of the box. She very rudely told us that it was not her problem and that our only option is to buy clear tape for $7. It's like 10cents of tape that she couldn't justify for us. With the penny pinching mentality, with the God awful attitude, I can't see why this establishment would garner any loyal patrons. read more

Walked in today to drop off some Amazon packages and a regular pre labeled package. A lady walking out was yelling because they were completely disengaged with helping her on a lost package. Like they didn't give a $hit. As the owner and the wife were working, she tells me we're not responsible for lost package. He snickers at her and says "don't say that to her, you don't need to tell her.", my response was, you mean you wouldn't help? He said that's between you and UPS. I've been here MANY, MANY times and I get the same attitude. Only person I've ever found pleasant was Jeanette. The other two have sour faces and shouldn't really be business owners. They don't like people. I won't go here anymore. Not to drop off or even do returns. I'd rather go to a further location to avoid disengaged and people with rude dispositions. read more

The consistently rude, rushed and arrogant behavior of the older female employee I've had three unfortunate encounters with has been completely uncalled for. This employee is a minimalist performer with an unacceptable lack of kindness that's allowed to run rampant in treating your customers like we're bothering her as we walk into the store. If she's repeatedly treated me this poorly, I am certain there are countless others. But, as consumers, there are many choices out there to take our business, and the accumulative impact of such low standards in customer service can potentially destroy your brand and your business. read more

Horrible service. Discourteous. Lack of inderstanding. Needs phone number (o.k., I get that) AND email address for whoever recipient is(how and why is that necessary) Always a problem or, someone is having a problem with personnel at this ups store... Never again... read more

Went in to drop some Amazon stuff and for some reason it wouldn't scan on my phone because maybe i have a privacy screen... so the employee there took a pic of it on her phone and walahhhhh it worked ... thank u for the help!!!! read more

Google said they open at 8:30 am. Got up extra early and headed over perfectly in time right as they are scheduled to open. Their door also says open Monday through Saturday 8:30 to 6:30. I stood outside waiting for them to open. No one appeared inside, lights remained off and door locked. Lines of cars started in Park in front waiting for them to open as well but no one came. When someone finally showed up an hour late, I said he was late and a lot of people left. He said, "that's okay if they want to ship their stuff they'll come back later". Terrible attitude from the man. read more

Very happy with the customer service. I had 3 Amazon returns that I didn't know required boxing. It was my last day to return the items so the shop owner kindly offered to box them for me, no charge! He saved me close to $100 just by being friendly and going the extra mile. Thumbs up! PS: If your Amazon return is larger than 16" UPS now requires it to be boxed, even if Amazon just tells you to drop off the item. read more

The lady working at the store is so polite and kind. An elderly couple was in front of my and she was very helpful assisting them. She then apologized to me for the delay and I said no worries you were very kind and helpful. 5* service! read more

The best UPS I've ever been too. I use this UPS with my business and they are so helpful every single time. By the time I'm there they have everything that i need done and ready to go! I couldn't appreciate them more. Thank you for all your hard work everyone! read more

It seems that I am not the only one to encounter the female employee at the Seal Beach UPS location. To add to the experiences others have had with her, I came in to drop off a small package. She asked if I was dropping off and I said yes. She immediately told me what my package came in (clear plastic that my original package came in) was not considered a package and she would take it this time but that "we are not Amazon. And Amazon may accept packages like that but we are not Amazon." She then proceeded to tell me that they are not responsible for what happens to the package and the drivers are rough with packages as she proceeds to throw my package on the ground. I would expect since UPS is not Amazon, packages, in general, would be handled with more care. However, at this location, it seems to be the opposite. Please keep in mind I have not been able to say one word while she berated me for my lack of packaging skills. I would have taken what she had said as constructive if her delivery was less abrasive and made to assist me as the customer versus having me leave feeling like I just got in trouble with my parent. I hope my package makes it safely to its destination considering this location initially and although subjective, appears to purposely, mishandle the packages brought to them. I now know not come to this location in the future. read more

Received their notary service. Very helpful and professional experience. Great customer service. Store is easy to locate. I will be back for their services in the future! read more

Staff is very friendly and accommodating. Very organized as well. Always a pleasure to come in as the staff is always pleasant to interact with. My go to UPS store. read more

Great place to come for notary service - fast, efficient, and consistently available. Hasmukh is pleasant to deal with and I come to this store whenever I need a document notarized. read more

The service here is great and never have to wait! If you have something to ship or just an Amazon return , this is the place to go!! Thank you for fantastic service! God bless you , Kurt read more

Loved the generosity, help, and care that Gita provided with my return package! One of my favorite UPS locations for efficient time on errands. read more

Terrible customer service today! I walked in and waiting in line. Then when it was my turn, the lady working calls over the customer that walks in behind me. She says "let me help her first." Then the customer needs to open an account that becomes a long process. I was only there for a quick Amazon return. After a few minutes, I finally leave. Advice for this business, take the customers in order. Very rude. Update: You should speak to the women working yesterday. Let her know I was very upset when she purposely called the customer that walked in after I did. Also, the man working finished his customer and says "just a minute and then she will help you." Why didn't he just help me? I felt very dismissed. read more

They were very nice and helped me with LiveScan. We also use them for shipping and mail services.

Worker that is pictured started yelling at me and his coworker when returning Amazon items. Absolutely terrible customer service, I ended up having a panic attack sobbing. Since I walked through the door he was nasty and didn't want to help. Absolutely gross behavior, the other customers in line also said he was absolutely nasty. I went to another location and they also said they have had multiple people have issues here. Not worth coming, would rather drive a bit farther to have nicer people. read more

The UPS Store - Very rude and nasty worker - Shipping Centers Near Me - Seal Beach, California

Have had nothing but good experiences with staff here. Very pleasant and caring towards customers.

I brought in my Amazon package and it wasn't taped, Mr Patel the owner could of made this great experience and said next time please tape the package and I will take care you this time, instead he had purchased tape and seal it myself or told me to go home. The UPS store was dead. And understandable. I recommend going elsewhere. Horrible experience horrible customer service.. read more

Professionally packaged a framed artwork for shipment. A a breakdown of costs of supplies and labor was on the receipt. The staff wsa courteous, understanding and prompt. read more

Horrible customer service just as the prior reviews indicate. Came in to drop off Nespresso pods for recycling. There's no need for a scan or receipt since Nespresso pre-labels their recycling return bags. I walked in and placed the bag on the counter as I have done at this location and at others, but ran into "Mr. Patel" who was clearly having a bad day. He immediately said I needed to wait in line for a scan...I told him I didn't need a scan or receipt and left the parcel behind. He followed me out the store and threw the parcel into the trash! I would be very cautious about shipping out of this location. As you can see other reviews give this location a poor rating! Regardless of being the owner or not, the aggressive behavior is unacceptable and unnecessary. Another review also posted Mr. Patel's poor customer service. After this experience I wonder how mail and other parcels are handled at this location and if it is safe to trust? I won't ship out of this location! read more

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Visited this store on 11/18. I was greeted by Jana (I hope I remembered her name right!). She was helpful and professional.

Mr Grumpy Kevin snapped at me and the lady employee behind him. He's very rude!! Printing was a struggle for the guy perhaps he needs a new career. Never coming back again!! read more

The UPS Store - Save yourself some time and go elsewhere. Mr. Grumps Kevin snapped at me and his employee. - Shipping Centers Near Me - Seal Beach, California

The owner and everyone who works here are so helpful and efficient. And always pleasant. I travel from a different city to do all my UPS business. Highly recommend. read more

I absolutely love this location and visit it probably once a week for my shipping needs. The girl at the front and the owner Mr. P are always welcoming and helpful. It really feels like a community store and I feel like i'm visiting friends when I drop off my packages. read more

Worst establishment ever. How embarrassing to have such low reviews in your community. They are always rude/complaining about tape or something that has to do with Amazon. I understand it doesn't make you money, but that's the name of the game. You still offer the service. I drive an extra 7 minutes to the garden grove UPS. Those guys are so kind and HELPFUL. read more

I can't say enough positive things about the Seal Beach UPS Store and its owner. I've been coming here for years, and every single time they go above and beyond to provide top-notch service. I often need business documents notarized, scanned, and sent to my attorney, and everything has always been handled flawlessly. Thank you for being such a valued part of our community! read more

Worst customer service! The owner, Mr Patel believes he is doing you a favor by accepting your packages. I get hassled EVERY time I have a package delivered as a "access point." (Despite paying for the service) I am constantly reminded that "people pay $500 a year for a box. I was on vacation and had a package delivered there. When I picked it up, they charged me $10 fee. The package was the size of a phone. I'll never go back there. The employees at the valley view store are so helpful and kind. read more

The owner is not friendly or helpful. I would drive to staples and use that ups service in the future. Definitely DO NOT recommend.

I would give zero stars if possible. These people charged my Daughter $90 for a Live Scan. After 10 days my it still had not been processed. She called them and told her that since she did it on a weekend it was likely delayed. After another 2 weeks it still was not complete, she learned that they did not send her social security number with everything else. When she went to get the issue resolved they charged her again!! They charged her less but charged her for their mistake! Never EVER patronize this place. In addition they are ALWAYS rude as if they are doing you a favor by doing business with them. read more