I went back to UPS Seal Beach store today because I needed help on returning an item. I had been struggling to figure out some of the required things I had to do, on the paperwork side of the return. So I went back to Seal Beach UPS for help. Mr. Patel was again so, so patient, helpful, intelligent and has an excellent memory even though I hadn't been back for over 6 months or more. He solved my problem and it was a big relief for me. Mr. Patel is one of the very best owners/managers of any type of business that I have dealt with ever and I'm 79 years old. So if you want great service go to Seal Beach UPS and ask for Mr. Patel !!! read more

0 stars if I could. The owner is so dismissive and disrespectful to his customers. I'm going in your store for assistance, not a lesson in all the postal things I don't know. He also can't seem to keep any employees. To me, that says it all. Why would someone want to work in such a negative environment? read more

I used to take my Amazon packages here for return. And I even used this UPS store for shipping in the past. NEVER AGAIN. Staff was so rude. The owner wanted to charge me $3 for 18 inches of clear packing tape. Who does that? And the bigger lady just smiled in a smug manner and said "He's the boss" I did not pay and I will stay away from the UPS store in the future unless it changes management or owner. read more

I went in to this UPS store earlier this year. Brought my cardboard box, but didnt seal it up. Figured I do that when I reached the store. I walked in with my Scotch Sealing tape in hand. When I approached the counter, the wife accused me of stealing the tape and not paying for it. Im a senior citizen and can afford tape. She argued with me until Mr Patel said, it was okay. So I left. Bad experience. It would help if they all smiled more. read more

This store and I have already been through the dispute process with my bank. Apparently the decision I will find about tomorrow however this business charged me $499 for a PO Box upfront and at that time it was a very turbulent time in my life, and I agreed and paid it. I have never had a problem with the owner, Mr. Patel, but I have had several problems with his employees, including his wife. After the last second incident in which I was quite hurt, and I had a picture sent to Mr. Patel because I asked them could they please keep one of the boxes from Amazon for five more days because I had a broken shoulder and I was not capable of carrying it. All they told me was that they needed to clean their carpet and that I needed to get that out of there. So anyway, I got hurt. I want to cancel that year long commitment that I paid 499 for because this business is a 2.5 at best and I am no longer satisfied with their customer service and they are absolutely unwilling to help someone with a disability. I have personally talked to the owner and offered to pay for the three months that I had the PO Box and he declined to talk to me. This is not a good business to do transactions with they do not care about their customers at all. read more

The management running this place should not be working in customer service. Abrasive, rude, unhelpful. Would never return to this store, there are lots of other nearby options. read more

Super easy live scan with Mr. Patel! Walked in and done in less than 15 minutes. For DOJ & FBI $90.

Been coming here for the last few months for all of my companies notary services. Staff is always friendly and very helpful. Fair pricing and convenient location. read more

I had come here several times and the owners are rude particularly the wife. There's a handful of us that live in the neighborhood and we stopped coming here because of their rude behavior. It seems to me if you're running a business and want to be successful, You would be kind and helpful. Last week I had an Amazon return with a label on it. I thought to myself I'm just gonna stop here well to my surprise they have an employed by the name of Angie who is absolutely delightful great, personality, smiling, helpful, and kind. As long as Angie's here, I'll share that with my neighbors and we'll start coming back. I believe she only works in the morning so get here early. Angie you are a great example of a kind human being. Thanks for your smile and all your help. read more

NEVER OPENS ON TIME!! Just about every time I come here they do not open on time. I work in the plaza so it's convenient, however so frustrating! read more

Trust me - go out of your way to avoid this store. The service is unbelievably slow - you'll gray while on line. But that's not the worst. The counter staff is rude and disrespectful. And don't bother complaining - you'll quickly learn the manager apparently taught them all he knows. Avoid. read more

Service is terrible. The associate had that "Oh No Another Customer " look and body language going on. I was the only one there and it was right after they opened. Meaning that it was too early to have a bad day, the day just started I can't imagine what she's like at the end of her shift read more

Angie was so helpful and friendly! She greeted me as I walked in and helped me to tape and return a very large package- I will be back soon!

I have consistently been coming to this UPS for mostly my Amazon drop off returns, but I will choose inconvenience over coming here again. Over the course of many years I have experience rotating staff, and unfortunately time and time again I have experienced so much rudeness and lack of customer service. I believe the new owners encourage this type of environment and culture. read more

How can a UPS store garner such a low rating? Petty Customer Service. We just moved into the area and needed to use a UPS drop location for our Amazon Return. Got there 20 minutes before closing and sadly we had the misfortune of dealing with the female employee. We asked for a strip of packing tape, 10 inches; just to close the top of the box. She very rudely told us that it was not her problem and that our only option is to buy clear tape for $7. It's like 10cents of tape that she couldn't justify for us. With the penny pinching mentality, with the God awful attitude, I can't see why this establishment would garner any loyal patrons. read more

2 Visit here. No more. The lady that works there is incredibly rude. She is short fused, does not prioritize customer service, and flat out seems to dislike her job. She has on two occasions made it very clear she was unhappy working, and has suggested going to Staples across the street rather than doing things that could be done there. We won't be returning. Unfortunate as our old neighborhood UPS was a multiple times a week stop for us and such pleasant staff and owner team we became great friends over the years. We left today and found a close place called AIM MAIL Center where we were greeted with a much kinder and more pleasant team. (Note; parking at AIM is very easy and readily available.) read more

Walked in today to drop off some Amazon packages and a regular pre labeled package. A lady walking out was yelling because they were completely disengaged with helping her on a lost package. Like they didn't give a $hit. As the owner and the wife were working, she tells me we're not responsible for lost package. He snickers at her and says "don't say that to her, you don't need to tell her.", my response was, you mean you wouldn't help? He said that's between you and UPS. I've been here MANY, MANY times and I get the same attitude. Only person I've ever found pleasant was Jeanette. The other two have sour faces and shouldn't really be business owners. They don't like people. I won't go here anymore. Not to drop off or even do returns. I'd rather go to a further location to avoid disengaged and people with rude dispositions. read more

In one word...RUDE!!! I came for convenience but I'll drive further to take care of my returns. I'm not sure if they're husband & wife (same ethnicity to describe the two) but no greeting or eye contact. I ask a question & the man abruptly said "no!" Still looking down @ the register. They need to go work somewhere where being rude is necessary...like the DMV! read more

Stay away. They will charge you for tape on your paid return. The other ups stores do not. The owner is very rude.

Went in to drop some Amazon stuff and for some reason it wouldn't scan on my phone because maybe i have a privacy screen... so the employee there took a pic of it on her phone and walahhhhh it worked ... thank u for the help!!!! read more

Horrible service. Discourteous. Lack of inderstanding. Needs phone number (o.k., I get that) AND email address for whoever recipient is(how and why is that necessary) Always a problem or, someone is having a problem with personnel at this ups store... Never again... read more

Google said they open at 8:30 am. Got up extra early and headed over perfectly in time right as they are scheduled to open. Their door also says open Monday through Saturday 8:30 to 6:30. I stood outside waiting for them to open. No one appeared inside, lights remained off and door locked. Lines of cars started in Park in front waiting for them to open as well but no one came. When someone finally showed up an hour late, I said he was late and a lot of people left. He said, "that's okay if they want to ship their stuff they'll come back later". Terrible attitude from the man. read more

Very happy with the customer service. I had 3 Amazon returns that I didn't know required boxing. It was my last day to return the items so the shop owner kindly offered to box them for me, no charge! He saved me close to $100 just by being friendly and going the extra mile. Thumbs up! PS: If your Amazon return is larger than 16" UPS now requires it to be boxed, even if Amazon just tells you to drop off the item. read more

The consistently rude, rushed and arrogant behavior of the older female employee I've had three unfortunate encounters with has been completely uncalled for. This employee is a minimalist performer with an unacceptable lack of kindness that's allowed to run rampant in treating your customers like we're bothering her as we walk into the store. If she's repeatedly treated me this poorly, I am certain there are countless others. But, as consumers, there are many choices out there to take our business, and the accumulative impact of such low standards in customer service can potentially destroy your brand and your business. read more

The lady working at the store is so polite and kind. An elderly couple was in front of my and she was very helpful assisting them. She then apologized to me for the delay and I said no worries you were very kind and helpful. 5* service! read more

Drive a little more, DO NOT come here. 1. I hate it when I can't drop off Amazon packets at kohls and have to use UPS. I just came it with a box fully sealed and the lady didn't want to take it bcuz she said it needed another box? I told her that was the box it came in and she said it didn't matter. The gentleman then said they'll take it but to wrap the box in more tape. ??? I had a roll of tape in my car bcuz I was not gonna buy some from them and wrapped the whole thing again. They don't even touch the packet. They say "bring it here I'll scan it and then you have to go put it over there in that corner" 2. I ordered something from Best Buy and they offered to ship it to UPS for faster pick up date. Nice ( so I thought). When I went to pick it up the gentleman was super rude saying I couldn't pick it up there bcuz I didn't have a mailbox with them. I apologized as I really didn't know and thought well then why does BB offer it as an option?? After literally 10 min, he finally gave me my item and said not to do it again or he'll send it back. *Note to self and to you* don't do it. Save your sanity and go elsewhere. read more

It seems that I am not the only one to encounter the female employee at the Seal Beach UPS location. To add to the experiences others have had with her, I came in to drop off a small package. She asked if I was dropping off and I said yes. She immediately told me what my package came in (clear plastic that my original package came in) was not considered a package and she would take it this time but that "we are not Amazon. And Amazon may accept packages like that but we are not Amazon." She then proceeded to tell me that they are not responsible for what happens to the package and the drivers are rough with packages as she proceeds to throw my package on the ground. I would expect since UPS is not Amazon, packages, in general, would be handled with more care. However, at this location, it seems to be the opposite. Please keep in mind I have not been able to say one word while she berated me for my lack of packaging skills. I would have taken what she had said as constructive if her delivery was less abrasive and made to assist me as the customer versus having me leave feeling like I just got in trouble with my parent. I hope my package makes it safely to its destination considering this location initially and although subjective, appears to purposely, mishandle the packages brought to them. I now know not come to this location in the future. read more

Terrible customer service today! I walked in and waiting in line. Then when it was my turn, the lady working calls over the customer that walks in behind me. She says "let me help her first." Then the customer needs to open an account that becomes a long process. I was only there for a quick Amazon return. After a few minutes, I finally leave. Advice for this business, take the customers in order. Very rude. Update: You should speak to the women working yesterday. Let her know I was very upset when she purposely called the customer that walked in after I did. Also, the man working finished his customer and says "just a minute and then she will help you." Why didn't he just help me? I felt very dismissed. read more

Loved the generosity, help, and care that Gita provided with my return package! One of my favorite UPS locations for efficient time on errands. read more

They were very nice and helped me with LiveScan. We also use them for shipping and mail services.

Worker that is pictured started yelling at me and his coworker when returning Amazon items. Absolutely terrible customer service, I ended up having a panic attack sobbing. Since I walked through the door he was nasty and didn't want to help. Absolutely gross behavior, the other customers in line also said he was absolutely nasty. I went to another location and they also said they have had multiple people have issues here. Not worth coming, would rather drive a bit farther to have nicer people. read more

The UPS Store - Very rude and nasty worker - Shipping Centers Near Me - Seal Beach, California

Staff is very friendly and accommodating. Very organized as well. Always a pleasure to come in as the staff is always pleasant to interact with. My go to UPS store. read more

The best UPS I've ever been too. I use this UPS with my business and they are so helpful every single time. By the time I'm there they have everything that i need done and ready to go! I couldn't appreciate them more. Thank you for all your hard work everyone! read more

Received their notary service. Very helpful and professional experience. Great customer service. Store is easy to locate. I will be back for their services in the future! read more

Have had nothing but good experiences with staff here. Very pleasant and caring towards customers.

I brought in my Amazon package and it wasn't taped, Mr Patel the owner could of made this great experience and said next time please tape the package and I will take care you this time, instead he had purchased tape and seal it myself or told me to go home. The UPS store was dead. And understandable. I recommend going elsewhere. Horrible experience horrible customer service.. read more

Great place to come for notary service - fast, efficient, and consistently available. Hasmukh is pleasant to deal with and I come to this store whenever I need a document notarized. read more

The service here is great and never have to wait! If you have something to ship or just an Amazon return , this is the place to go!! Thank you for fantastic service! God bless you , Kurt read more

Horrible customer service just as the prior reviews indicate. Came in to drop off Nespresso pods for recycling. There's no need for a scan or receipt since Nespresso pre-labels their recycling return bags. I walked in and placed the bag on the counter as I have done at this location and at others, but ran into "Mr. Patel" who was clearly having a bad day. He immediately said I needed to wait in line for a scan...I told him I didn't need a scan or receipt and left the parcel behind. He followed me out the store and threw the parcel into the trash! I would be very cautious about shipping out of this location. As you can see other reviews give this location a poor rating! Regardless of being the owner or not, the aggressive behavior is unacceptable and unnecessary. Another review also posted Mr. Patel's poor customer service. After this experience I wonder how mail and other parcels are handled at this location and if it is safe to trust? I won't ship out of this location! read more

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Professionally packaged a framed artwork for shipment. A a breakdown of costs of supplies and labor was on the receipt. The staff wsa courteous, understanding and prompt. read more