This place is my lucky charm. As an artist, it's soo stressful sending pieces that I've spent so…read moremuch time on with everything to lose and this place is my GO TO! Vincent was the previous owner and he always did an amazing job. There are new owners and they are just as nice and helpful as Vincent was which was a big breath of fresh air. Thank you guys so much for the help!! This place is the best! There is nothing better than a personal touch communicating directly with the owners and having that peace of mind. See you next time!!

I've been visiting this business for years but now I noticed that they have new management!…read more In all my time coming here this is the first time the person at the desk let me know the ship time and greeted me. They are so professional and it's great to know the local DHL drop off location is reliable. I often ship DHL but the headquarters aren't nearby so this is a great value added. P.S. I hear they plan on offering free coffee too which is such a nice community building touch.

The service here is phenomenal. I had to return some big items but my husband printed the return…read moreslip too small for the scanner to read so I ended up having to print there. It was going to be a $2 charge but Violet was kind enough to wave it for us this time. I've gone to this UPS a handful of times before and it has always been an easy and pleasant experience. It is officially my go to place for any shipping needs!

Been here twice and both times the employees make you feel like you are a bother and a child. They…read moreare rude and disrespectful with their dirty looks, talking behind your back and snarky comments. Upon bringing in 3 boxes and the one girl wanting to go home, she grabs the boxes and throws them on the ground. Not to mention the boxes say fragile. I asked her to please not throw them on the ground and she gave me a dirty look and says, " they will get tossed around even worse at the service center!" Then proceeds to throw my third and final box. Talk about disrespect! I guess this is what you have to look forward to now days as it relates to customer service at The UPS Store Garden Grove. My suggestion would be to go anywhere but here. I would imagine the post office up the street would be better service, which is not saying much. Best of luck. Ps - Monday June 22nd 620 PM, closing staff...Must be their A team.

Fast service, great customer service, and an easy to find location. I've been here multiple times…read moreand enjoyed each visit. I was there to drop off an Amazon return and have utilized this location in the past for shipping items as well. Their packing service is good and their costs are reasonable.

These guys are the best, love Aaron and that manager Davian! They're super nice and knowledgable! I…read morehave no idea what these other reviews are in reference to; these guys know their stuff! You just can't find good service like here nowadays

A huge shout out to Wendy who went above and beyond Customer Service to help me pack a very large…read morebulky object for a return to Amazon. She's very creative, Customer Service oriented and worth the drive because of her great knowledge in the packing industry. I am so impressed that I would go out of my way to have her take care of my packages. Thank you so much for your kindness, empathy, and grace in everything you do.

Came here to do passport photo because the price was reasonable. The issue is that the picture was…read moretoo far way so I had to pay again for another one at the post office since they wouldn't accept the picture from AIM mail center. If they offer this service they need to do it right. What a waste of money and time

Chris and Maria are the best in the business. I ship eBay items weekly and they take great care of…read moreme. Packaging is top notch, every buyer that I send expensive crystal to raves about how good it is. Great family owned business that I will support for ever! Their employees are awesome too!

Thank you so much Chris for the wonderful service and hospitality!…read more If you need to ship out anything and you're in Huntington you HAVE to come by here to this small little store. I needed to ship out a Christmas gift to my brother and he was able to customize a box for me. I brought my own label so he just charged me for the boxes and he said he'll take care of it. Thank you so much for the efficiency and value. I will definitely stop by here again soon!

I have a box here. I have all my packages delivered here, my mail comes here. They are super…read morefriendly and super efficient. The service is top notch. I don't have to worry about "porch pirates " because they keep a sharp eye on everything! The price is insignificant compared to the convenience and security I get. They send me a picture when a package is delivered so I never waste my time. I recommend Mailbox Express. They do shipping as well!

I have maintained a mailing address here after moving out-of-state. Mark is always helpful and…read morepleasant. Terrific location as the center has other venues I can visit. Mailbox express offers all you would get at the post office as well as MANY other services (notary, shredding, copies,fingerprinting etc.) Cute gift shop too. ALL GOOD!

I waited until my final day of mailbox service to post this review because I was genuinely…read moreconcerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location.

Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We…read morewere in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service!

I am not a customer yet, but I guarantee, I will be back! Called in to inquire about pricing and…read moreservices and was blown away by the owners kindness and willingness to work with us as we are a local non-profit just starting up! Pricing seems reasonable but since the service blew it out of the park, it's priceless. Thank you Jeremy, I'll be referring people over in the meantime.

I've had my box for over 20 years. I've dealt with the old owner Susan and now the newer and…read morecurrent owner Jeremy that took over in 2017? Owner Jeremy is a stand up Owner. He's ALWAYS been helpful and goes out of his way to let me know if a package has arrived for me or does something to make it easier on me. Just yesterday was an example how Jeremy went out of his way to take care of an issue. If anyone is in need of a mail box, this is definitely the place to go to. Jeremy has all the services that your local post office offers. If you want accuracy and convenience, Jeremy is your guy! You won't be disappointed. Nothing but EXCELLENCE and TRUE PROFESSIONALISM!