Great location. I've been to this one several times. Service is always great. Sometimes the line does get long and it takes awhile. Staff do a great job of trying to help customers quickly. Pricing seems standard for packages and mail supplies. I shipped out a package here. I would recommend this location. It's small, but they get it done. read more

See all

I never would have know there was a UPS store in that shopping center. They great customer service, very fast and polite. I was dropping off Amazon returns. Definitely they were able to scan both items and Amazon received them pretty quickly. read more

Nobody smiled. Clerks acted like they were bored and annoyed. Sorry I was such an inconvenience. Won't be back

I LOVE this UPS location. Service is pretty fast and I NEVER have trouble dropping off my packages here. The employees always greet you and try their best to get you in and out as quickly as possible with great customer service! They offer a ton of cool services such as cheap printing, sending emails to print, making name tags, or buying shipping materials. Plus they're open on weekends which has saved me so many times! Thanks for all your hard work you do!! read more

If there was a way to provide 0 stars I would. I just wanted to ship some items to a military base for my nephews birthday and was helped by the rudest guy. Every time I've come in here he acts so bothered to help anyone get their packages sent. Today was no different went I walked in I was apparently disturbing his lunch break and it was extremely inconvenient for me to walk in. He didn't acknowledge me and when I told him I wanted to send it to a base his eyes rolled and he got even more bothered and told me it would be over 1000. I asked twice to make sure that price was correct. He said it was and I asked for a copy of the receipt. Once I took all of my items back to my car and looked at the receipt everything was for expedited shipping, which I did not request. When I went back in and asked him why he's putting it as expedited he was busy eating food again and bothered I came in. He told me it was not and then laughed at me for being upset. Y'all really need to work on customer service at this location. I was worried I'd be the only one complaining but clearly I am not. read more

The UPS Store - Shipping Centers Near Me - Fullerton, California

Zero Custmer service from the awful owner. I walked in and the owner was talking on the phone she didn't even look at me and I gave her a code to scan for return shipping and and she was very rude. She told me that it's not working with hand gestures without even looking at me. I told her to try again and she ended up shipping it to my house instead of the right place. I called and asked why that happened and she was still very rude on the phone. She told me, "I cannot control anything" what kind of owner can't control her own business!! You should of checked the information first before you print the wrong label and put it on my package!!!That's ridiculous. Save your time and energy and go to a different location because you will end up receiving the shipment you want to ship out, back to your house. read more

Been using this UPS Store for our P.O. Box for almost 3 years now. Nikki, Bianca, and Julien are always very attentive, knowledgeable, and friendly every time I see them. I have gotten several documents printed here as well - we don't own a printer since we hardly ever need one. All I have to do is send the document to their store email and they print it out for me, easy peasy. I also got my passport photo renewed here. Bianca was kind enough to let me retake the photo when I felt the first shot didn't look quite right! Haha. I visit this UPS store location quite often, and even when the team is swamped or dealing with a customer who is not having the best day, I always notice that they do their best to help them. I want to bring them a big gift basket full of goodies just because they've always been so cool with us. We have never had any issues with our mail, receiving packages, returning packages, or the like. I appreciate the people who work at this UPS Store location very much, and we plan to keep coming here for their services for the foreseeable future. Thanks ya'll!! Much love :) read more

Real shame because there used to be a sweet woman who worked here who was extremely helpful and kind and made going here worth while. But I went by today to ship a package out and was helped by the rudest kid I've ever had to deal with at any ups, fedex or post office. He constantly was frustrated and annoyed with my questions, what I needed and could barely be bothered to explain my charges and gave me the biggest audible sigh of frustration when asked to cut down a box as he rolled his eyes. I even had to ask him if cutting down the box would save on cost and when he didn't know I had to ask his supervisor who confirmed. It saved me $15 but had I not asked he wouldn't have cared and shipped it as is. Absolutely awful customer service, do not go here. read more

Got my fingerprints here really fast and really nice staff really recommend coming here.

Bianca was great and helped make the experience excellent. She was very patient and friendly. I would recommend this UPS store because of her. read more

Best UPS store around. I go between this one and one out in La Mirada! The gals at this store are super cool! They always help package my stuff the best way possible . They have this cool box cutter that literally cuts boxes down to size lol I've never seen anything like it ! Also they ladies are super friendly and it's nice to have conversations with people !! read more

Rarely will you find a quality UPS store. This one is no different. Get in and get out as fast as you can. Expect long lines and sub par customer service. read more

This UPS store has amazing customer service. Very quick and helpful recommend this store

They close the computers earlier than the store closes to make them completely useless. Girl was extremely rude and very obviously completely lazy and expecting to leave right as the store closes. read more

Bad customer service! Horrible place did not even answer my question and just got placed on hold for 30min.

I was shipping back a return for Nike, with a prepaid label and they wanted to charge me for tape to close the box!!! I have never had such horrible service.. Charging for tape?????? Never coming back!! read more

The UPS Store - Worst service ever!!! Really going to charge me to tape up a box?????? Rediculous!!! - Shipping Centers Near Me - Fullerton, California

I ignored all the bad customer service reviews. Unfortunately it's true. I'd stay away from this UPS store. They also charge for taping and I've never been charged for tape at an UPS store read more

UPS made my shipment a royal pain. It took three trips to this store to get my package shipped even though I had the label information ready on my phone. read more

Staff was rude and refused to honor coupon that was on the UPS website for their store.

NEVER AGAIN!!!! I was only in here for 2 min because I had to drop off a package. I ask the man at the counter if he could put tape on the the edges his respond was "I'll do it this time but next do it your self". Part of owning/running a business is to provide customer service if you cannot do that then you need to find another source of income. After reading other review I can expect a rude remark. If you are not going to keep up to UPS standers then you should make other customers aware of what kind of Service you provide "poor Service" Get your self customer service training so you can learn how to run a business! read more

The UPS Store - Location. - Shipping Centers Near Me - Fullerton, California

Seriously, two days ago I paid my box rental for the year. Today I get an email saying my box rental is due and I need to come to pay it. Such wonderful customer service NOT! read more

Came here to return an amazon package, waited 40 min, printing my label was $4, then they quoted me $14 for a box that would fit my iPads -_- Moving boxes don't even cost that much. Gave 3 stars bc he was nice read more

Great place to drop off UPS packages! The staff is very efficient and I rarely have had to wait more than a few minutes. They have a lot of mailing-type products available to purchase if you need a box, tape, labels, etc. I have to agree with a previous reviewer that the parking can be a bit rough, but I've been going there for quite a few years now and one of the "UPS Only" parking spaces right in front of the store has always been available. read more

This is fast and efficiently run ups store. They keep great pace. Good customer service, Nikki read more

What an awesome experience! I snuck in here on my lunch break with 4 outgoing boxes (1 return, 3 going to different addresses on the east coast un-taped.) I'm sorry I didn't catch the name of the clerk but he was an absolute all star. Very courteous and extremely fast. While he was helping my un-prepared self, he danced around helping other customers with their returns and printing center(and this is two days after Christmas so there were plenty) while keeping up with my orders. The price was great too - all 3 boxes i was shipping was less than half of what FedEx quoted me for just my largest package alone. I don't normally log into yelp to review a UPS store, but this was really a great experience and they definitely have my return business. read more

Horrible experience. I went here for drop-off with printed label. When I drop my package, he was going to charge me 1 dollar because of tape charge. WTF any other UPS stores I have been, charge me nothing so far. I never go to back this store. read more

Friendly guy named Erngacio at the front counter, I am sure I butchered his name, but I know its close! It was empty inside, I got some passport photos taken for $8 for 2. and something notarized $10. He was quick and was very friendly!!! read more

See all

They did not accept 50 x 10 inch size box for return and told me to go to ups warehouse 20mins away from this location because its TOO BIG????!!!!!Other UPS next to Starbucks at DT buena park accepted without any questions. BS Place. NEVER GOING BACK. read more

I thought I was the only one who had the same experience as many have had here. It is a UPS store so really I only deal with them when I have to return books or something related. But unfortunately the customer service is really cut short often and you do get charged a VERY unreasonable price for a strand of tape. If you turn around I believe they charge like $4.00 for the entire roll but charge you 25% for two strands. Instead of replying to Yelpers with unnecessary remarks and comments, they should try and make a few minor adjustments. it's the little things. read more

Three years ago I left an honest and truthful review about these people charging me for an Amazon return. The owner was rude, discourteous and frankly a thief. Amazon doesn't charge for returns nor do they need a box. The ONLY reason I came back is because UPS delivered to this location--I had no choice. This time the staff were rude, unhelpful, and declined a simple request--which would have cost nothing. I see that the rating has gone down, which is hardly surprising. Avoid this place and go to the UPS store a few miles away in the Amerige shopping center. There you will be treated with respect and courtesy. You can tell by their rating which puts this place to shame, if the owner had a sense of shame. read more

The best UPS Store I have ever been to... would definitely recommend that you use this UPS store. The store is clean, they offer many services including passport pictures, and live scan for finger printing. It was a one stop shopping experience for us. Joe helped us and he was very friendly, efficient and knowledgeable. He did our passport pictures and helped us get our renewal application sent. I also needed my live scan done and he got it all done efficiently. They just know what they are doing and it made this tedious process seamless. Thank you Joe you saved us a lot of time. We will definitely be returning customers. read more

I always drop off my amazon returns here and never need to pay anything. I've faxed a few things here- I think it's $1 a page. I've picked up packages sent here also. Never had an issue and the staff working there are very nice. read more

i went in to drop off an Amazon return and the older asian guy that helped me was extremely rude. He told me "we need to see what's the package" and i told him it's a dress and he waved his hand in my face telling me he doesn't want to know what's in my package. like?? what?? in response to the owners response: you are not understanding. no, i am not offended that he asked what's inside. he claimed that he did not ask me what's inside when he clearly did and proceeded to yell at me that he doesn't want to know what's inside as he waved his hands in my face. then after i apologized for the miscommunication, he continued to be rude when i tried to show him my barcode to scan for the return. you learn for yourself and then you should teach your employees manners. you don't wave your hands in a customers face and tell them that you don't care what's inside after you just asked me what's inside my package. LOL. that is extremely rude. and you are extremely dumb for your response not only to me but to everyone else on here.. you're extremely rude and i don't know how this store is still in business.. charging people for tape LOL.. pathetic. thanks (-: read more

Wasn't expecting great service due to the reviews here but I loved it! There was a nicer older gentleman that helped me hold my box while I taped it closed & then he helped me scrape off the previous mailing labels that were on my box, and he did it all with a smile! I'll be back here! read more

I and my husband went to get a authorization on a notary. The lady at the counter an Asian was not welcoming at all . I feel she did it because I was an Indian . FYI I am not an Indian. While she was assisting us , white lady walked to the other counter. The person that counter wanted her to stay for the lady whom we were assisting. Asian lady kept us a side without releasing us attended to that white lady . Kept us so long while the virus is on in the office. When I pointed out why we were not finalized before attending the white lady. She could not talk . The worst experience we had here and don't recommend at all read more

Terrible customer service. They also charge $3 minimum to print even if you want to pay cash. So to print page black and white it's 3 bucks even though it's 25 cents per page, you end up paying 3 bucks. read more

I always drop off my packages here no problem. Im in and out fast. Whats with the 1 star reviews? If you want free tapes go to fucking USPS.

Super nice, helpful and fast. I've been 3 times and the gentleman who seems to always be there is very nice.

I gave this store a really hard time with a big shipping issue and they handled all my needs with excellence and professionalism. I appreciate the staff especially Nikki! She was soooo patient with me and went above and beyond to help me. She made an effort and that made all the difference. Let me assure you, that my request was not small and my attitude not perfect! Thank you Nikki for being wonderful at what you do and for helping me today! I hope you get the recognition you deserve. Your customers appreciate the good service! read more

Ride manager tried to charge me to email them a file. He said they charge same price for computer as to send email"?