Always a pleasure coming here. Friendly staff, short wait times, and ample parking space. Owner at this store always greets me with a smile. Highly recommend! read more

I was sent to this store by my employer to complete a prepaid Live Scan service. I was advised to show the agent my Live Scan form, which included the barcode, code, and token confirming that the service had already been prepaid. When I arrived on September 4, 2026, the employee at the counter was handling another customer and mentioned that another employee had not come in that morning. Once she was available, I showed her my Live Scan form and explained that I had been directed to this location by my employer. The employee immediately told me, "We don't do this here." I politely asked if she could provide me with more information or explain what paperwork I needed. Instead, she appeared frustrated, handed my paperwork back to me roughly, and did not initially provide any useful information about where I should go or what I needed. When I asked for clarification, she stated that she had never seen the form and that I needed a different paper. I attempted to call my employer to clarify the situation, but the employee walked away. I also asked for her name so that I could report the situation to my supervisor. She gave me the name "Neeula," although I cannot confirm that this was her correct name, and she would not provide the manager's name. What was especially disappointing was the difference in the way customers appeared to be treated. I observed her being much more helpful toward another customer while my questions were met with frustration and what I felt was dismissive behavior. As an African American customer, I was left concerned that my treatment may have been influenced by my race. I cannot state that this was the reason, but the difference in treatment was concerning and made me uncomfortable. I ultimately went to the UPS location down the street on Lincoln, where I received excellent customer service. The employees there explained the process, assisted me with the Live Scan, and provided me with a receipt. I understand that employees can have difficult or stressful days, especially when working short-staffed. However, customers should still be treated respectfully and provided with reasonable assistance or clear information about what they need to do. I am submitting this complaint because I believe management should be aware of what occurred and review whether the employee was properly trained to handle prepaid Live Scan services and customer interactions. I will not be returning to this location based on my experience. read more

I just want to say how unacceptable it is to charge someone $62 to send a refrigerated item (that I had to buy special packaging and dry ice for), be told that it would be delivered on a certain day and have it show up so late that everything in the box was ruined. SO not acceptable. And the crazy thing is I was originally going to be charged over $200. Thank the Lord I didn't go for that option. read more

The staff here was super friendly and welcoming, but charging $7.50 for two simple 8.5x11 black-and-white copies is absolutely wild. I was expecting to pay a dollar or two at most. Maybe the service was so nice because of the massive markup? Great customer service, but I won't be coming back for basic printing. read more

Stay away from this store as they over charge me and they lied about charges Make sure to get a receipt and review it carefully Update:: After I posted review and owner failed to refund the extra charges,I was able to contact certified and esclate the issue and they offer to resolve issue. However owner called asking to remove review but I refused as they showed work on how to treat customer and Tran their Staff to disclose charges and give receipts after every transaction as part of honesty. Store manager and employees called me and said their system didn't allow them to do the refund, which not my business, Store manager should learn how to talk to customer, find resolution for customer satisfaction and excellence to gain good review. Dealing with this store is a nightmare Totally don't recommend and if you decide to go hopefully you read all 1 star and mostly it is repeated reports for over charge read more

The UPS Store - Double charges one for 30 and other for 10 - Printing Services Near Me - Anaheim, California

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I came in today to get a LiveScan. The service was quick and efficient. The pricing however, is super expensive. They charged me $130 for a LiveScan. $30 for the scan itself and additionally the charge from the agency running the scans. The only charge discussed with me was $30 for the fee. I paid and left. When I checked my account I realized they had charged $130! This is a learning experience for me as my friend went to another LiveScan location off of Lincoln & Magnolia and got the same service for a total of $80. They did not charge him additional fees for the same service. While I would like to return to this location, I will not. This is a very scummy thing to do with customers. As these prices are double market value I have also reported it to the BBB. I hope others read this and aren't scammed like me. read more

Customers should not have to pay $2.00 for tapping up the box especially if it's only 1box. I can understand if it's more then 3 boxes and having to buy a tape for $4.99 plus taxes just to tape up your box is wrong. I use to work for FedEx and we don't charge customers because they bring us business. I use to think customers were wrong when they told me of the tapping charge that they have to pay. Two weeks ago I had brought in a small box I didn't have tape the clerk looked at me and said next time have the box tape up. Seriously you don't speak to customers that way at all that's not customer service. Now I understand why people don't like to use UPS. read more

I'd steer clear of this place, not only because of the price, but also because of how they conduct business. $45 for four passport photos. I made an appointment for passport photos. After specifying the country i needed the pictures for the staff member did a quick Google search and found that I'd need a smaller size than the standard 2x2..specifically 3.5cm x 4.5cm. I appreciated the effort and confirmed the adjustment, especially since the website noted that both sizes are accepted. After waiting 20 minutes...I was rung up for $45 for four photos. That was the first time I learned there was a price difference for getting these images cut to a "smaller size". No mention upfront, no clarity about an "upcharge," just a vague explanation that it was because they had to cut the photos by hand it was more expensive. If you were going to charge me $9 to cut up the images i would have done it myself. Cutting by hand is not a premium service, it's basic. What matters here isn't the cost, but the lack of transparency and professionalism. If you're going to offer any kind of adjustment or service beyond the standard, communicate that clearly. Respect people's time and trust. read more

4/15/25 6:40 pm I was here to pick up a package and the woman told me to come back another day that they still didn't have it, I called customer service and they told me that it was already there that they don't explain why they didn't want to give it to me. My only explanation is that the lady was very lazy that's why she didn't want to give me the package. I will never use this access point again read more

Came in at 9 when they open and no one was here. Waiting 20 min teill someone came. Horrible experience so unprofessional

Pretty convenient location. People are helpful. Place has a really strong incense smell. Don't come at 9am as the few times I did come thinking they'd be open by then, they're never open. They're usually a little late opening. Other than that, customer service is top notch. read more

By far the best UPS store I have been to. I own a distribution business and I ship a lot of products through UPS daily. I have gone to other stores, but this store is the best. Other stores seem to get bothered by how many packages I drop off. Other stores nearby want me to ship through the "main distribution center" due to my volume and have told me that I have overwhelmed their drivers. I have asked this store if I overwhelm them. Never once! They are amazing. This one has the most friendly staff, best service, are very happy every time I walk in, and make me feel like family! I never feel like I bring in too many packages or feel pressured. They always greet me personally and it really means a lot! I only go to this store. The drivers are amazing as well. Keep it up guys. You help small business owners like me more than you know. They are accurate and scan in all my products and give me a receipt for every single item. It helps me keep track of my shipments as well. They even take USPS. Thank you! read more

Neeelu took care of me yesterday! She was so sweet and attentive. She explain the process of live scan fingerprinting and walked me through it. Love this store! read more

Service was great, came in for fingerprinting for work and they assisted me quick. I was kinda of sweaty so they were very patient. Seems like a very organized ups everyone was being assisted quickly. read more

This UPS makes up their own fees for items you are shipping out for Amazon. They then will also mark up returns you send out that already have a prepaid label and are free to return to Amazon for size or weight of item. If you're reading this, don't come to this location. They try to take your money and amazons money. Super shady! read more

Did a live scan at the store, was surprised to find a $5.00 charge for using credit card. While the attendants were courteous, patient, and I would have been happy to pay for it, it would have been nice to have been informed before the charge. read more

Fast service, went in for prints and live scan. Great price as well, will be returning! read more

If you expect them to open the doors on time, think again. Been here twice when they are supposed to open at 9, and I've been waiting.

I was helped promptly and the employee was patient and not in a rush. There was a line of people waiting to be helped, but he took his time with each customer to help them appropriately and adequately. read more

This place is always the place to go when I go to get livescans! Ive been here several times for my job and it is always the quickest and easiest process! Thank you to mr Sadhir i think is his name! I dont remember! But hes always so nice and friendly! read more

Very kind people, easy to do LiveScan they made the whole process easy to follow, and the wait times were so much quicker than anticipated

Dropping of Amazon returns. One box needed a couple of tapings and they are charging $2 for 2 pieces of tape. Really?!! California is like the education system....it only costs more for the middle and poor class and it's not going to decrease. read more

Great staff! Very quick and efficient also super helpful and friendly when it comes to most of your needs. 10/10 recommend! Have been coming here since 2020! read more

Came in during a busy time. Covid precautions were maintained. However, the staff member was scanning multiple people's QR code's and packages at the same time and both the person in front of me and I had shown the staff member which one is our package so the shipping labels don't get mixed up. Well..... received noticed from the receiver of my package that it was not the item intended. I tried to file a claim with UPS and it wasn't carried out because there was no "evidence" Very upsetting that my item which was a gift is now in someone else's hands and there's no way for it to be sent back! Please be cautious when handling numerous packages and printed labels at the same time :( I know people might get upset if it's done one by one but it would avoid situations like this read more

Lady was super helpful and nice! Gave me all the fingerprint service needed with no struggle or hassle. I highly recommend getting your service done here. Value was good too. read more

Neelu and Widu are so freaking awesome! They do notary and fingerprinting as well!!! I know they also do passport photos too :) It's a one stop shop! I have to apply to 17 states for reciprocity and to do all those 22 fingerprints.. . By INK!!! Neelu is amazing!!!!! I love her!!! Our arms hurt but it was such a pleasant experience :) 10/10 would recommend! read more

I came here to get finger printing done for my nursing BRN application and the service was exceptional and very swift! The staff was very informative about the process and kept me engaged with light conversation as they worked on finishing my documentation. I can tell they enjoy helping others! Thanks for making the process quick and painless! read more

Live scan was done super fast and easy. Staff were friendly and helpful 10/10 service!

Came here for a livescan fingerprinting for school and they were so fast and helpful with the whole process!! it was quick and easy!

I came in to get my fingerprints done and the service was quick and easy. Verita was very professional and a pleasure to work with.

Got my fingerprints done for school and it was very fast! They asked me to leave a review and they were kind and helpful; of course it was my pleasure to leave a nice word read more

Terrible customer service. "LOST" package. I tracked my package and it was stated that it was delivered at this store with proof of delivery with the time and date it was delivered and that it was received by NEELU. I went to the store for Neelu to tell me that she doesn't have my package which makes no sense as it was signed off by her. I spoke to other people in the company and they told me that she should have it.. it's part of the process when you sign it off. Now I have to file a claim because she thinks it's lost. I don't think my package is lost at all. I think she has the intention to not give it to me and decided to change the status to lost. read more

The UPS Store - Printing Services Near Me - Anaheim, California

Service was fast and easy i highly recommend this place because you can find many services they provide like liva scans mailing your items or even get copies of documents .. :) read more

The UPS Store - Printing Services Near Me - Anaheim, California

Fast service and friendly staff! Neelu helped me out on a Friday morning and she had a lot of customers but managed it very well. Definitely recommend this spot for deliveries or any other services you may have. read more

The UPS Store - Printing Services Near Me - Anaheim, California

This UPS store location is run very efficiently, and unlike some other locations has services that are offered updated on their website. I booked a livescan appointment at another location a day in advance and when I got there was informed that they don't even do livescans anymore and couldn't be bothered to contact me to let me know, leaving me scrambling; luckily for me the ups store on the corner of Euclid and Crescent does it. I got a new passport photo, my livescan fingerprinting, and sent out some mail all in less than 10 minutes. read more

Got my Certifix live scan finger printing done at this UPS location and it was very fast and easy!

I came in to get my live scan done. I had gone to another live scan location, where they could not help me. I called this UPS location and they took care of me right away and was able to successfully turn in my live scan report. Everyone there was very friendly and helpful. read more

Came here for a live scan Neelu is super sweet and makes the process fast loved her service.

Came in for the first time to get my fingerprint done It was super easy and fast ! Very helpful thank you read more

The employees are very friendly. They are fast with their service. Helped with any questions I had.