Outstanding service from start to finish. Super helpful, easy to work with, and genuinely cares about her customers. Great owner, highly recommend!!! read more

This is my favorite place to drop off prepaid packages & send out my own packages for my home business

Wonderful service. Ellie is a delight! Always friendly, accurate and speedy as well as taking care of business.

They do not want to help you at all. and to just print something out is $10, do not recommend going here if you need anything sent out, your better off going to that actual store, do not drop off your mail here. read more

I bring in hundreds of packages to them every single month and they always are taking everything. I appreciate them always taking all of my packages whether it's FedEx UPS or USPS. read more

I recommend this business. I use them myself. Since the Amazonification of package delivery I find having a mailbox at a place like this essential, the good old days where UPS/FedEx would leave a sticker to schedule a redelivery or allow you to pickup the package was destroyed by Amazon where everyone wants to leave stuff at your door without you having any feedback on when/where. I order something online with confidence that it will be security and reliably delivered here, I can then go in and pickup when it fits my schedule. When I have any mailing needs the staff here always makes sending it out efficient and stress free! I have spent enough time fighting with the Post Office where I will NEVER use them for anything that matters. FedEx is usually reliable, though going to their office rarely gets me the best price, Postal Max is your advocate and makes sending packages easy and I am confident that their pricing is better or the same as any other location. Thank you so much for your great customer service and making my life so much less stressful! I highly recommend this business to everyone, never again miss a delivery or have to deal with a missing package that was left on your doorstep. read more

I have no idea what some of these reviews are talking about. I had a great experience here. I went in for a Live Scan and also got a key made. The service was quick, professional, courtious, and the staff were awesome. The store itself is clean, organized, and offers a wide range of services and gadgets. I definitely recommend this place read more

I visit here occasionally to send or return packages. The staff is friendly and helpful. They offer a variety of boxes and also provide Live Scan and notary services. read more

Super friendly, efficient and quality service! I got my LiveScan done here and they made the process in under 10mins. In and out and happy to be near them. Affordable, too and knowledgeable. Thank you for the great service, Elly!! read more

I had been coming to this postal max for two times in this week before I work . They said it open at 9:00 but on Dec 4th I was waiting from 9-935 they still no body came to open!!! Pissed me off which made me late to to work. Then i come on Saturday at 9 to pick up and they were not open yet till 915. I can't wait cus I have to work!!! Wasting my time!!! If you guys cannot open at 9:00 PLEASE change your opening time and Don't let your customer wait!!! BAD SERVICE!!! read more

This is the third time I've been here when they have not been open during their posted business hours (9-5). I have waited more than 30 minutes, past 9:30 a.m., to use their mailing/delivery services. While waiting, I've sat in car and watched other people try to access the store during "business hours" and they walk away with the same frustrated look. It wouldn't be that hard to change their cheap little 99-cent sign in the window to reflect ACCURATE hours. This gives whole new meaning to the phrase "Going postal." I'm tired of waiting, and am about to go POSTAL, to the MAX. I had 4 things to ship today. I could've driven to LA County by now to drop these things off. The time is now 9:38 a.m., and they are still NOT open. They've just lost my money and my business. read more

Went in to buy a box, they asked if I would like a recycled one instead, I said "sure!" Guy in line says "that's good, saves you money!" Not at all. Paid same as a new box. Lady said "$3.00" for a recycled box... I would of rather bought a small box for the same price! They were just throwing the boxes away anyway. I don't mind Paying something, but not the regular box price. Rant over. Find another place for your needs. read more

100% 5 NEGATIVE STARS. We scheduled a uhaul truck for 7am. After 1 and a half hours of trying to pick up the truck, uhaul tells us whoever had the truck prior didn't return the keys. It was right there in the notes and no one bothered to tell us. So here we sit waiting for someone to come open the store and help us. read more

I own several businesses & have never in my life seen such poor customer service by a woman. Why work at a postal store if you can't pick up my mail box? I had my infant in my hands and needed her to walk 3 steps out the door to get it in my car (which was very light box) and she claimed she can't help me do that. So why do you work here? read more

I went there to something International, the process was so easy and she even help me translate to the proper address in China. So that it got there in less than a week. Awesome Customer Service read more

I have been a customer for about 2 years now and I am happy with the service here at Postal Max. They offer several services that makes it very convenient for me and have great customer service. #supportsmallbusinesses read more

Very nice place, the owners/people working there are so helpful, fast and always so nice and friendly yet professional. Love this place, it's making my life easier read more

I received a notice to pick up an item here. I have been calling since 9:00am and it is now 11:00 and the phone has been busy. I do not want to make a trip if UPS has not delivered it. Wonder about the customer service????? Very upsetting. read more

They recently had a change of ownership and things weren't running very smoothly at first. They didn't have a good grasp of who their customers were. I don't know if it was lacking from prior owner relying on her memory turning over sparse client lists, or the new owners still getting acclimated. I wrote a fairly scathing review a week ago and am editing it now because the new owner explained that my issue of delayed delivery was due to incomplete records from prior owner coupled with the sending party failing to put a box number on the package (they said they did put the box number on it, but it's been awhile and I tossed the envelope). We will see how it goes now that they know who I am and will associate the right company name with my box number. I was pleasantly surprised to see a new "you have a package waiting" marker in my box (rather than having to ask every time), so they improved that part already. Giving it a "meh" for now because the owner's wife's customer service skills are still lacking. May revise or add another review in the future. Should all things run more smoothly on a go forward, I will stay with this service. read more

SEVERE WARNING AGAINST THIS FACILITY!!! There are individuals working there who are utter thieves and should be held responsible for stealing customers' money and doing illegal maneuvers regarding shipping packages overseas. Two and a half months ago I sent out a parcel to my parents in Europe. I specified I wanted air mail and fastest delivery possible since the box contained some semi-perishable items and I also wanted them to have it by Christmas. The lady assisting me charged me accordingly ($73) and assured it would not take more than two weeks. Awesome! She gave me the receipt containing all the info except for how much she charged me for her services and the spot where she should specify: air mail or ocean was left blank, which I realized after I came back home. I somehow trusted her enough and didn't automatically assume any evil intentions. Well, fast forward 10 weeks, it looks like the package is still "in transit". I started to get anxious and called the Atlantic Express Corporation that directly deals with delivering parcels. To my complete dismay and disbelief, they told me my package is still in transit through the OCEAN. Not only that, they literally forged the price I paid for the shipping. They stated $31 instead of $73 (the actual amount I paid). Also, they filled out the spot they conveniently left blank (regarding the form of shipment) AFTER I left. I requested air mail, they put: ocean. That's despicable and completely illegal to add or change anything on any order that had previously been signed by a customer. When I confronted the store employee, she obviously denied everything but felons have been known to deny things even when the evidence is right there. That is how they make extra money in this facility: charging people for air mail, putting stuff on a boat and keeping a difference in their pocket. If customers might wonder what takes so long for packages to arrive, they can always blame Covid for delay, right? There are so many scams going on now, you simply wouldn't expect that from a licensed shipping store. Stealing is wrong on so many levels, it's not only the financial loss but even more, an overwhelming sense of being violated. read more

EXCELLENT CUSTOMER SERVICE!!! Highly recommend this place. I needed a Live Scan fingerprinting and was in and out in less than 15 mins. Owner is super friendly! read more

I finally have a chance to leave a review but from the looks of other reviews, I'm not the first to get horrible customer service from the lady behind the counter with a baby on her lap. I wish I would have gotten a chance to get her name but she was incredibly hostile from the minute I walked in. I greeted her and told her I had a UPS package and before even saying hello she wanted to know why my package from Fullerton,was being delivered to The Postal Max. I told her I rerouted it online because I knew I would be at work during delivery times and I could pick up after work instead( same parking lot) Oh wow that was the wrong thing to say! She forcibly said it needs to be delivered home first and THEN if nobody is home it can be redelivered to them. WHY? And how would she even know they hadn't tried if I hadn't just told her??? I told her she needs to take it up with UPS. Oh, they only do it for people with p.o.boxes in their facility. Again It didn't say that anywhere online, take it up with UPS and stop advertising on your window and online that you accept UPS delivery if you don't want to bother with it! FALSE ADVERTISING!! I quickly took my package and left and of course I won't be returning. Funny thing is I had intended on actually getting a p.o. Box for business deliveries there but she quickly drove this potential customer away with her rude attitude. I know the Mr. of this business is going to defend her actions as he has done so previously but I think, sir, that it would be wise to send her to customer service courses or read a book on it. Amazon has one called Customer Service Training 101 by Renee Evenson. Seriously though she is costing you potential customers. read more

Lately they been leaving early before closing time. I'm having a hard time picking up packages when the leave at 5:30 but say they are open till six. I will not be renewing my mail box. read more

This is absolutely terrible! I called in two times to see if my package was there and the lady working there told me that "she couldn't check" while her baby was screaming in the background. When I went into the store, she was sitting down with her feet up on the table while her baby was crying! I asked her why she wouldn't check, she said that there were too many packages. There was ten packages, she could have checked. I am so disappointed in this store. Also, it is highly unprofessional to bring a screaming baby to work. Will never recommend this place to anyone. The lady and the owner should be highly disappointed in themselves. read more

Good customer services live scan fingerprint in Placentia Ups FedEx also u can rent ur own mail box too Ask for Lucky read more

Rude women works there. I had set up Ups choice delivery in the Placentia store because my daughter lives nearby. I live in Anaheim hills so it is not that far and I am in the area a lot. When I went to pick a package up last week she said I could not use her store anymore and was not very nice about telling me that. I already had another package in transit but in the meantime changed my new deliveries to a different store by contacting UPS. I just left the store after getting my final package from her and she was totally rude which is unacceptable as an employee working in a retail store. I will be calling UPS to let them know about the service in that location. read more

The new owners are really nice. I appreciated that he was there to help me with my live scanning saved me some money because I didn't know my employer had paid for it. But the live scan was quick and I got out of there at a good time! Thanks postal max read more

Ups attempted delivery and then took the package to Postal Max. Easy to find in the stater bros parking lot. Super kind and friendly and convenient. Thank you! read more

I am going to go ahead and give this place 5 stars, not because it's my favorite place ever but because they were great for what I asked of them. I came here to get my fingerprints done for a FBI background check. I needed to have the real printed ones done, and they were the only ones in the area that did that. Let me tell you, there is a reason why they invented the digital scanner. This is a tough job. And the guy at Postal Max was really, really helpful. Thank god I never have to do this again. And I hope no one else comes in for at least 6 months to get it done again. It is super stressful and I wouldn't want to do it more than once a year myself. read more

I bought the 11oz. white ceramic mug include printing my family picture on it for less than 70% of the price at Walmart & Walgreen and the quality is absolutely awesome, Love it. The customer service is so helpful and super fast. I definitely recommend Postal Max to family and friends. read more

Postal Max - I bought the 11oz. white ceramic mug include printing my family picture on it for less than 70% of the price at Walmart,Love it. - Notaries Near Me - Placentia, California

Called in the morning to ask until what time notary services is available and if I would need an appointment, the lady said she'll be there til 3:30 and to just come in. Got there at 2:25 and they were closed.. waste of a drive. Went to Postal Annex instead. F/u: lady called back to apologize, states next time will leave a note read more

I was able to get my notary and finger printing done at this one location. Good friendly staff and good prices. They also helped me package my shipment and didn't even charge me extra read more

All your shipping needs can accommodated at my favorite for all shipping, notary and packaging needs. I moved into the neighborhood about a year and a half ago and ship things frequently through USPS, UPS and Fed ex. I've been let down and they are the most accommodating. Quick service and reasonable prices make this a 5 star place read more

This place is reliable (notary works regular hours) but the notary charges a bit more than others. Good to use when in a pinch, but not the most affordable option. read more

Awful customer service. We had a PO Box with them until February of last year when we canceled with an employee by the name "Maria". We had gotten notice from our bank that they had been sending us mail after a little investigating we learned that we were not getting the mail and the bank wasn't getting any return to senders. We went to the PO Box to see if they by chance had any of our mail when we arrived we explained the situation and they asked for our phone number, the employee then proceeded to tell us that our account was in fact not closed and that Maria no longer worked for them so they couldn't "verify" when I asked why they didn't reach out to us they claimed they figured we would come back. When I questioned why they never returned any mail to sender she responded "some people come back after years and want to reopen their box"... last time I checked that illegal. They have been holding our mail for over a year and claimed they will continue to until they receive payment for the last year... Better business bureau and Usps have been notified read more

Great customer service. They helped me re- package my box so overseas shipping charges would be reduced. Would recommend!!

The service is top notch. I was very pleased with the friendly environment. I love that it is a family business. I will use postal max!!

Was able to get my 2 year old son's passport pictures at this location! Super grateful!

The moment I stepped in, there was an angry-go-away expression on the woman behind the counter. ( First time I've been here and never met her). She got my package and just carelessly placed it on the counter. Carelessly, meaning almost slamming it. What if it's a breakable? She got my ID, asked me to sign, and just left it (ID) there. Then walked away. Needs improvement in customer service. read more

I was not a big fan of this place before but it got the job done. What changed recently is a new owner. The new guy seems like he tries hard to make sure the customer is happy. I thought the prices were reasonable but what made me give this place 5 stars is the customer service. read more