Horrible customer service and demeanor. I showed up at 456 pm they close at 5. Checked the door it was open. When 20 feet to my car checked the door and now it was locked. Knocked and guy came to the door. "We're closed" he announced. "This box already has the label can I just give it to you." "We're closed." Total jerk. Never again. I'm going to make it my mission to never give this store another dollar. Horrible customer service. read more

Charlie made the return so easy, and he's so friendly! Will return here versus returning at Kohl's.

Easy and quick! No long lines for Amazon returns and friendly staff! Thank you for the great service!

Annie was very sweet and helpful in processing a first time transaction for me. I come to this location often with Amazon returns and the staff has always gone above and beyond! Best part, there is usually no or very little wait! Keep up the good work UPS store! read more

I recommend this location for shipping items. Cole was friendly, helpful and efficient.

I am so happy with the UPS store in Fullerton. They are always very helpful and keep track of all of my packages. Thank you very much UPS store and the wonderful staff. I appreciate you. Service great value and great quality. read more

Exceptional service from Charlie today (3/4/26). Intuitive and presented the best options for what I needed. As always my go to ups. Ty Charlie!! read more

I came in to have something spiral-bound. Linda did a great job and had it done in minutes while I waited. Thank you!

Zoey was very helpful ! She helped me understand and process my return !! So friendly and kind !

Annie was super helpful and delivered high quality service on my printing order! Keep up the great work.

Thank you ANNIE!! Whenever I stop at this UPS location to drop off a package or do an Amazon return, one person stands out. That is Annie! She has the BEST customer service ever! Especially today's world where it's so fast paced and no one really seems to care about their customers. Annie stands out above the rest and delivers a warm smile and inviting attitude. Service is really fast and you'll be in and out within in seconds (providing you have your stuff in order). The service here is easily 10/10 and never fails to help the community out. Thank you Annie for all your hard work and dedication to getting our mail shipped out quickly and securely. Fullerton is a brighter place because of YOU! read more

This store is very clean and always smells good! The employees are wonderful. Everyone is friendly and I always received great customer service with a smile! read more

Annie is amazing, so helpful and kind! She has helped me on several occasions with notary and a photo enlargement project. Keep coming back for her wonderful customer service!! read more

Requested a car magnet for my startup business. They are excellent quality, affordable and have a strong magnet that doesn't fall off. They have different sizes if you have a bigger vehicle. Customer service is also great, extremely happy with the results. Also, if you need cleaning call me! read more

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The employees here are always friendly and helpful. I was assisted by Dominic about a week ago he was very efficient in processing all of my packages. I was also helped the week before that when I mistakenly gave the wrong package. I came back later that same day and they took the time to search through their inventory to retrieve the package so I can exchange and give them the correct one. Overall, it's always a great experience dropping off my packages here. read more

Fast friendly service! Will definitely be back here with all my needs!!!! Amazon returns are also handled with care! read more

Dominic was so much help! I was mailing out souvenirs and he helped me find a box, buy postage for my postcards and was overall very friendly! read more

The UPS Store - Items to be shipped and postcards - Shipping Centers Near Me - Fullerton, California

I stopped by this UPS last Thursday, 1/13 after work at around 5:15 PM to make a quick Amazon return. I was trying to rush over since this store closes at 6 PM. Fortunately, there was no line and I was happily greeted by two female employees. Honestly, I was surprised about that because the customer service at other locations are always iffy (other locations usually have disgruntled, prob overworked employees and I never really enjoy going to UPS for that reason). The store was just so bright, new and def had positive vibes lol. The employee scanned in my return code and promptly gave me my receipt. I was in and out in less than 5 minutes! All in all, I had an awesome experience and will happily come back next time. read more

The UPS Store - Store Front - Friendly Customer Service! - Shipping Centers Near Me - Fullerton, California

I love it, annie is always so kind and helpful. I moved to this ups store from another one and I am so happy I did. This store has after hours entry and it is so much better equipped for people who can't always make it during business hours. I totally recommend it. I've been with this office for 3 years now and will most likely be here for the next 3 or 4, at least read more

Dominic offered us great customers service. From the moment that we entered the facility he greeted us with a positive aditude and a smile. Thank you Dominic read more

Thank you Dominic for your excellent customer service Did my return in less than a minute! read more

This was my first time coming to this location. I normally go to the Fullerton one, but this is closer to me now. I went in to return some Amazon items. Everything was in the Amazon bag or in a box. The lady helping me told me that she was only going to "do this one time only" about taping one end of the box shut. She said I had to have everything packed up already. On the Amazon return app, it says they will pack it up for you. I felt like she was scolding me like a child for not taping up one end. I apologized and she said "It's okay. We all have to learn some time." I felt like it was very condescending. I was hoping to see John there because I remember him being very nice when he worked at the Fullerton location, instead I got someone who wasn't very good at customer service. It's too bad since this is the closest location. Hopefully, I'll get someone nicer next time. I'd still rather drive the extra 15 minutes to the Fullerton UPS. They are always courteous and friendly there. read more

Staff are always super friendly and helpful! One of the best UPS locations I've been to - super clean and stocked with items. Dominic helped me this last time, and was super patient with me. Great experience overall. read more

Dominic was so friendly and helpful with both our returns and mail packages we wanted to send out. I love going to this location because everyone is so polite and professional. It's a little hidden in the shopping center and so far it's never too busy. I recommend coming here for any mail services! read more

Clean, many staffs, short wait, and friendly. Dominic was very nice and professional.

Great service from the staff. Shoutout to Dominic. Very helpful! We werre able to print our documents and send our mail with no touble.

This is my favorite ups location, it's my go to as linda is so kind and amazing and they always greet me with a smile. Linda is so positive and she knows her stuff too. She's great! read more

Awesome quality and service provided by Dominic! Found my new place to drop off UPS from Amazon returns and third party

Dominque helped me today! Loved the smell in the place - wow. Didn't want to leave. It was quiet and fast. I'm glad they are here it's a great spot! read more

Dominic was awesome and amazing. Fast, efficient and friendly. Each time I go in there it smells clean and appears very organized.

I go to this UPS store frequently and I've always had great experiences. Employees are always respectful. Most recently, I've had the please of meeting Dominick and the store and he was helpful, informative and kind! read more

I'm a first time business owner, I've been to countless UPS stores but I will now only go to this one. Linda was so helpful in explaining package rates and labeling procedures to me, and even helped carry in my packages! She went above and beyond and was so kind. Every business needs to have an employee like her! read more

I was greeted with the most friendly worker Dominic who was so friendly and answer all of my questions. This is my favorite UPS store to go to since everyone is so approachable and knowledgeable read more

Great service. Everyone here is very friendly and the service is quick and easy. Dominic does such a great job. Glad this is my ups store nearby. Thank you everyone there for all your help and smiles read more

Outstanding customer service and always service with a smile. Courteous service and putting the customer always first. Thank you.

Customer service is always best at this location. The staff are always so kind and friendly. Thanks Dominic for helping us.

Dominick was great! Super kind and was able to assist in a speedy manner. Appreciate this store!

Customer service was polite, informative, quick and easy. The store was clean and organized.

Dominick was super helpful and quick to help us! Shipped out a package and did a couple Amazon returns in only a couple minutes :)

Came here to complete what should have been a few simple returns. I called in advance because I was a bit unsure if one of the items needed to be packaged or not. I brought in all my packaging (boxes, bubble wrap and even shipping bags just in case), but was turned away by a younger male employee with braces because he informed me they won't help you close a box and will have to charge for even one small piece of tape. He gave me the runaround and was rather rude. Thankfully, I remembered PostalAnnex in the next plaza over and went there instead, where I received phenomenal customer service and was able to ship my packages out from there, since they're also a UPS retailer! Do yourself a favor and go there instead of this store, considering they clearly don't care about their customers. read more