We've been to this UPS store on more than one occasion and we have always had amazing customer service. It's nice that employees always greet customers arriving in the store and give updates on wait times. It's nice to be noticed and acknowledged! Wish more businesses would focus a little more on that. We had especially amazing service from Daniel who went above and beyond with us. His customer service skills are excellent. He is friendly, attentive and very polite. And he knows his stuff and always has an answer to any question Highly recommend this UPS store! read more

The gentleman that helped me was so kind and helpful. He helped me print my label and provided me with the sticker package and Got me in and out. read more

Service was amazing! My go-to UPS! I didn't fully tape up my package but they handled everything for me!

We come here often to send packages and for dropping off Amazon returns. Gregorius the Great helped us today and was super friendly, super kind, super funny, and super helpful! He greeted us as soon as we walked in even though and made our experience hassle free. In a world where everybody is just a number, Gregorius made us feel like valued customers. Thank you! read more

I have never ever experience better customer service at any postal services besides here!! All staff are super friendly, and go above and beyond to assisting you despite a busy day. You can definitely tell that the staff pack your packages with lots of care, and ensure that the package will endure the transport. I had dropped off plenty packages with cracked packing, and the staff will assist me with securing the packing much better. I have been coming here since 3-4 years, and would always go out my way to make my package returns at this location! Additionally, there is a self service scanner that helps expedite the process. Love love love the location and staff here!! :) read more

The staff at this UPS store is INCREDIBLE. I have been at that location often to return Amazon packages, ship items, and used the notary service. The entire staff is quick to interact with incoming customers. They are friendly and extremely helpful. Lately, Saul, helped us with an Amazon furniture return. He not only carried the heavy unassembled furniture back to our car, but gave us some items on how to get the vendor to reduce the ridiculous return shipping price. I love coming here because they treat each customer like a friend and I always feel welcomed. read more

This UPS store has the best customer service . No matter which person helps you . They are always so kind and nice . I been coming to this store for years and they are so kind . My favorite UPS store. Each one is always so fast and helpful. I usually come here once a week and the customer service never seems to disappoint me. read more

I came in to get color copies of documents from 1890. I barely want to touch them myself. I also had my passport copied. I walked in, the woman there, Donah, says give me the documents. I said I really don't want anyone touching them, I barely want to touch them. She started rolling her eyes and muttering under her breath. If I were in customer service, and somebody came in and said I had documents from 1890 I would say oh that's interesting and ask about them. Not rolling your eyes at a customer She was rude and condescending. I asked her why, she said I was being rude and condescending. When I said I was going to leave a bad review. She actually said to me I know your name. I really don't know what her problem was. She shouldn't be in a customer service position. read more

This store is so efficient. I had the pleasure of working with Saul Castillo this afternoon. My printer stopped working and he was able to print out my e bay shipping label that I had paid for ........he saved the day! I will be back and recommend this store to everyone. Great service and fantistic employees read more

I have used this UPS weekly for all my Amazon returns for a few years now and every single time the staff is SOOOO nice. I believe I usually get assistance from Alex, Saul and Ethan but they are all great! They are fast, helpful, polite and always give smiles and waves to my 1 year old son. It can be hard to do things with a baby or toddler but they honestly make the process so smooth! Thank you so much for continuing to make my experience here wonderful!! read more

I have had the pleasure of utilizing UPS store Brea as my primary choice for all my shipping and printing needs. I am a returning customer due to the owner's professionalism, friendliness, and helpfulness, as well as the exceptional service provided by her staff. I have utilized their LiveScan, Notary services each resource available- packing, shipping, returns. I recommend them without hesitation. While their pricing is competitive with other similar stores, the value at my Brea location is unmatched due to the consistently outstanding service I receive every time I visit. As a business owner and frequent Amazon shopper, I visit 5 to 7 times a month. Special mention to Daniel for his exceptional assistance, always! Mailbox, postal, notary, Live Scan. He's the best. Love my neighborhood Brea UPS store. Happy, Prosperous New Year. read more

Had my live scan done with them. I worked Saul who made the process super easy and was extremely professional and right on time for my appointment. Service was incredible here. read more

This UPS store is our go-to for Amazon returns. Today they really helped us out of a pickle. I left a credit card in a wallet I was returning. Marva, Saul & Finn, through creative thinking, found the wallet! Out of hundreds of Amazon returns they found it. They didn't have to help us, could've said "tough luck." I've also used their notary, photocopy & scanning services. Reasonable price, helpful & friendly staff. read more

Convenient location and ample parking, but service is a hit or miss. Not too friendly or helpful.

Ethan was quick, kind and smiled. Always try to bring my packages here because of their good friendly customer service.

I have lived in 10 states. This UPS store is the absolute best of all that I have used. The staff is always pleasant, helpful, and professional. They aim to please and provide the best shipping methods without padding the price. I have been in the store when it is very bustling, but the staff never lose their cool. I must give a special shout-out to Saul Castillo. Saul is their expert packer. Last year, at this time, I brought in expensive sculptures to ship as gifts. Saul was in charge and could not be more pleased. The recipients commented on how well the sculptures were packed & that they arrived in mint condition. I recently returned, and Saul wrapped and shipped two more sculptures to my specifications. I then came back a week later with 155 crystals that needed shipping. We discussed the best way to ship the trays of crystals in two boxes and what must be done. I had NO worries that my directions would be followed and the boxes would be well prepared for UPS to ship. If you want a job well done, packages of any size wrapped & shipped in a cost-effective manner, plus enjoyable staff, then you want this store and Saul and his collegues. read more

I hope this review gets noticed by upper management. I would like to take the time to commend two professionals from this store. Alex & Ethan. First of all. I rarely take the time to write reviews. Check my profile and you'll see I have a total of 2 that I've written. One must have had to really wow me to get me to take time out of my day to communicate to the world the level of satisfaction I experienced while being attended to as a customer. The two young men that really wowed me from this store were Alex & Ethan. Professional. Courteous. Patient. Above and Beyond. These were the words that came to mind as I observed the level of their customer service while they were helping me with my purchase needs. I believe that excellence should be the standard with everything one does. And maybe that's why I don't write too many reviews because greatness is expected, at least by me. These 2 young men went above and beyond to the point where I had to let these thoughts out of my system. Alex & Ethan, Thank you again read more

Sean was so helpful with me returning items to Amazon. Thank you for always helping me and I really appreciate it. read more

The UPS Store - Thanks Sean for your help. I appreciate it - Shipping Centers Near Me - Brea, California

Love coming here! The staff are all very helpful, friendly, nice and good at their jobs! Very happy with the customer service and help every time I come here. They go above and beyond to make their customers happy! read more

Fast & friendly, great customer service, clean area. Very helpful. Plenty of parking spaces.

Do not ship anything overnight here. I spent $130 dollars to get something to Northern Ca and was promised a refund if not delivered. Not only was it delivered 5 days late. They don't stand behind there promise. They blame corporate, corporate won't talk to me. Says it's weather when it was late getting to nor cal then sat there for 2+ days. Talked with Sol the manager on Friday he was supposed to call me back on Monday. It's Tuesday, I had to cal him back and he doesn't even remember talking to me and said he wouldn't have promised to call me back. Worst customer service ever!!!!! read more

Hands down best customer service ever! I come here often for my Amazon returns. They have ALWAYS been helpful. Never did I have a single negative experience with them. They are fast and efficient, yet patient. I see old customers here and the staff is always patient with them. read more

Please be advised that UPS Store locations do not pack your return shipments for free, even if you have a prepaid return label. Unlike Amazon retail partners such as Kohl's, The UPS Store locations will charge you DEARLY to pack your returns for you. I came by today, to return a cell phone to my office and the counter clerk immediately grabbed a brand-new box from the shelves to pack the cell phone. I did ask him to see if there is a used box I can use, but he weakly claims that a "stronger box is needed". To pack the cell phone inside the small 10" x 6" x 3" box cost $4.99. In addition, I was charged $6.99 for "Basic Packing Materials"! The total cost of the return was $12.90 even though I already had a printed return label on hand. Lesson learned: Go to an Amazon retail partner to drop-off returns to avoid these "packaging costs"! read more

This UPS store is the BEST!!! They are respectful and helpful beyond words. Helped me mail six HUGE boxes of children's clothes, toys, goodies to Miami then on to Cuba and gave me an additional savings since were for charity!! Do not hesitate to use their services. read more

Excellent customer service that was quick and efficient. Store was also clean and organized

I came here for paper shredding. I had a ton of boxes. All three employees were very helpful. Everyone jumped on helping me pull out extra paper clips in with the extra mile the guy behind the counter, new customers by first name, giving fist bumps and everything you can tell these people care More businesses should be like this. I will definitely be coming back here again. A++ read more

I highly recommend this UPS store! They are friendly, knowledgeable, helpful, and attentive to my needs. I've been using this store for several years and will continue to use them. I have a postal box for all my mail order deliveries (they safeguard my purchases from porch pirates), and because I have an actual mailing address I don't have restrictions on what I can receive like I would with a PO Box. It's fantastic and I recommend everyone switch if you know what I mean. This store is open 7 days a week, as of this review , and they are open later in the day/early evening than the post office which is another huge benefit and convenience for me. When I come to the store, they greet me by name and look for my mail before I can even get to the counter! I've used them as an Amazon drop off location, they are convenient and get me in and out right away. They have stellar customer service and I feel they truly want to help with any question I have no matter how small or trivial it may be. They take the time to explain and I don't feel rushed. I've also used them for notary services... and again, it is so convenient! I've been in and out in a reasonable amount of time and that is of great value to me. Parking is ok, no fault to the UPS store. I can generally find a parking space in the front of the store which is helpful if I have a lot of packages or something heavy. However, I will almost always be asked if I need help getting heavy stuff or larger items to the car or they just help because they really are that nice. I've observed the team interacting with other customers the same. It's pretty cool that we aren't just a "number" there, but that they take the time to get to know each of us. Marva and her team are wonderful people and they go out of their way to make my experience a great one and I sincerely thank them for that! read more

Had critical documents that urgently required notary. Called ahead and was advised the service was available, but when I got there - was advised the notary stepped out for lunch and back within 30 minutes. I did work outside while waiting for notary's return. When I went back in 30 minutes later, the two young teenagers who greeted me earlier said the notary hasn't returned. I asked if he could call to find out if she's returning within the next 10 minutes, to which one of the clerk quickly responded "I don't think so, I made a mistake. She's taking an hour lunch". Needless to say, I missed the cut off with dispatching the notarized document. I can't believe how irresponsible these clerks were. Thank god, it's not my business they're running. read more

The UPS Store - Outside of store - Shipping Centers Near Me - Brea, California

Amazing customer service! The gentlemen here are always happy, helpful and friendly!!

This is on my husband's behalf. He just walked out of this location and said he's never coming back. I'm pretty appalled because he's very patient and never, ever complains. He entered the store to have some documents scanned. He stood in line and when he reached the front he told the female working that he needed these (three pieces of paper) scanned and sent to his email. She said "i need to move the line. I can't do that right now" in a very annoyed and dismissive tone. There were 2 people in line behind him. He said "ok.. i guess I'll leave?" and she simply said "ok next in line?". I have to assume she came off extremely rude because he would never respond like that. Also... one would think she might say "Im sorry let me move this line along and I'll get to that in a minute" ... or "do you mind waiting?" .. Anything but what she did. I will say I've received cold service from this location before, but this was downright rude. Excellent service at the fedex store down the street, though! read more

Saul & Alex provided excellent service and information, they are super friendly and professional and made my process extremely fast and easy, this is my shipping spot from now on because I know it will be sent out and arrive on time. These guys understand and have the the knowledge I needed to answer a lot of my shipping and receiving questions and gave me peace of mind and assurance, that using this store was my best option for and successful delivery. I have had some bad experiences with other companies and stores and I'm happy to know there are still people like these dudes that still care about their Job and customer service. 10/5 STARS read more

I brought in a package to return to Amazon. Inept worker told me that I need to provide packaging. I told him that Amazon told me to bring in and didn't need to package. In order to expedite I decided to buy packaging and get out of there. very annoyed that there is no synchronicity here. Amazons return statement "The UPS Store Drop off - no box or label needed $0.00 The UPS Store will pack, label, and ship your return for free. Just bring the item in its original manufacturer's packaging and disassemble the item (if applicable). We'll email you a return shipping code. Show it to a store associate at any The UPS Store." read more

Had to send a time sensitive package and Saul and Ethan were amazing in informing me what package to use and best way to get it there in time. They helped me get my package two days early. I really appreciate their care and service, especially since the previous time I went, the lady Dana was not helpful or attentive. I almost didn't return but Saul and Ethan service changed my mind. read more

Ross is the best of the best!!! Knowledgeable and helpful- I drive 20 miles to come to this UPS store because they know what they are doing. Again, Ross is the rockstar here, but everyone is very kind and efficient to get you in and out of there as fast as possible. read more

Don't usually write reviews unless its food but just love the service here! Every single employee here is so welcoming and helpful! I usually come in for amazon returns and they always greet me and help me scan, etc. Just love the positivity! Thank you Brea UPS! read more

Came in today to have some flyers for my missing pet printed. Saul was super helpful with my prints and even offered to post one in store to help me find my missing pet! Good/kind employees like this are so rare, it should be noted. I will definitely be returning in the future! . read more

I came to the brea ups due to me getting a new job. The woman at the counter ,I didn't get her name laughed at me when I walked in . I lost my hair due to it falling out and I wear wigs . Although I did receive the help I needed for the live scan , I felt horrible and wouldn't recommend this ups store. read more

Haha looks like I had already given this place a 5. Well here's another reason :) I came to return a item and had to purchase a small box for it. After waiting in line for just a few minutes, Marva the cashier let me have the box for free because of the wait. A rare act of generosity in this day and age. Thank you! read more

Been to a lot of UPS locations this location not very helpful with Amazon return he informed me that he doesn't work for Amazon (Saul) he acted like he didn't want to be bothered and continue to work behind the counter read more

Saul was extremely helpful. I went to ship something for the first time and he walked me through everything. Amazing costumer service