When I was working in the area, I used to go to this location a lot before work. Staff always got me in and out quickly and were friendly. Location was convenient as there aren't many other Starbucks locations in the area. read more

Just got out, one of the worst Starbucks experiences. The employee near the cash register was very nice, but I could not say the same for the one making the drink. At first she mixed up my order, going a completely different (cold) drink, and then when I asked for her to change it , she again gave me the wring order, I didn't notice it until after I left. read more

Gotta get my fix - daily. But there's no outdoor seating! All that room wasted. The baristas are the best. The quality never strays, but parking can be difficult. read more

**word to the wise- check your order for accuracy before you leave** I generally try to avoid this Starbucks due to a few reasons, but it's on my way to school on Tuesdays and Thursdays and a HELL of a lot better than drive-thru Starbucks down the street from me on Walnut in Burbank. First off, this Starbucks is pretty small, which is fine, except the register in such close proximity to the entrance that there's really no convenient place to stand when there's a long line. Also a negative about the small size is that when you walk in, depending on the time (usually in the afternoon), the scent of coffee is masked with the over use of cheap cologne being worn by the customers. Now, to each their own- wear whatever cologne you want: cheap, expensive, horrific, or delightful smelling. BUT, if the scent is overwhelming and burning my nose right when I walk in, you should either use less than the quarter of a bottle you spray at once or just switch to a less intrusive scent that will become balanced after walking around and it naturally airs out a bit. It's safe to assume that my true complaint is surrounding the clientele and customers at this Starbucks. Parking: The parking situation doesn't help, having to share parking space with a Jon's market and nail salon. Good luck finding a spot close to the entrance on a weekend or in the afternoon on weekdays. On several occasions there have been cars parked so inconsiderately- sideways taking up 2 spots and flat out in the middle of 2 spots. I understand you don't want anyone to ding your precious BMW or Mercedes, but that's not an excuse or right to park like a prick. You're no more entitled to a parking spot than I am. Loitering: Be prepared to have to work your way through a group of people hanging around the entrance of this Starbucks. Especially on weekends. I could swear that they have a huge NO LOITERING sign posted outside... I know they used to at least, but I haven't paid much attention. What I have paid attention to is the fact that none of these men ever have coffee or a Starbucks pastry bag in hand, hence why I *assume* they are loitering around. How about you take your pow-wow, get together, chess game, whatever you're doing- somewhere else more convenient. Finally- Customer Service: It seems like they put their most competent employees at the register. They'll get you through the line pretty quickly while still providing good customer service and making sure they have your order right (even though they're in a rush, they won't try to rush rush rush you). My issues have been the numerous times I've gotten the absolute wrong item due to the incompetence of those making the drinks and warming the pastries. How a person can give you a reduced fat turkey bacon breakfast sandwich instead of an artisan bacon breakfast sandwich when it's written on the pastry bag, is beyond me. I'm also pretty sure that SFV (sugar free vanilla) most certainly cannot be mistaken for PS (pumpkin spice), so how the hell did I end up with a 2 pump pumpkin spice iced coffee this morning instead of a 2 pump sugar free vanilla iced coffee? Giving the benefit of the doubt, I'm assuming this isn't purely stupidity- but rather lack of caring perhaps? Maybe take the extra time to read the cup and pastry bag- or maybe go through orientation again so you can learn what the abbreviations mean, but even so, they're not too entirely difficult to dissect. It's definitely not the worst Starbucks I've been to- but I've also been to better. read more

Usually this is the best Starbucks to go to, but today I'm beyond annoyed with their "services" I got to Starbucks at 7AM exactly, then I proceeded to wait in line and all I saw was the baristas talking to each other and taking 4-5 minutes with each customer. keep in mind the line was only 6 people including myself, by the time I ordered it had become 7:25 it took an additional 15 minutes to get my drink normally I would not care but there were no big orders ahead of mine. they were all relatively simple drinks so if u are planning to make it to work on time in the morning do not to this starbucks it took me 45 minutes to get a cup of coffee VERY UNPROFESSIONAL read more

First time ever at this Starbucks. I place an order for a Venti Caramel Macchiatto and I get a grande. I simply tell the barista that I had ordered a Venti. I paid for a Venti I should get a Venti, right? No big deal, right? She just looks at me and literally rolls her eyes, takes the drink, turns around and asks someone for a Venti cup. Alright. Few minutes later she calls out my order and I go to grab my drink and I make sure to say thank you and she just looks at me with so much attitude and no response, no "You're welcome", or "Have a good day", nothing! What the heck. Customer service and satisfaction are clearly not a priority here. 2 stars because the drink was "meh". There are plenty of other Starbucks and coffee places in the area to welcome you with a friendly face. Never coming back. read more

I don't understand why this Starbucks has low reviews because I've been coming since I was 16 years old when they opened and now I am 27. I have always had a pleasure experience. One particular barista is the BEST and his name is Daniel. He knows exactly how to make my drinks and his customer experience is off the roof. He knows exactly how to talk to customers especially the rude ones. Unfortunately they do get rude ones I have noticed but he is always above them and treats everyone the same. Daniel you are the best my dude, I enjoy your presence as always! read more

I am not happy with this location. It is the first Starbucks that manage to mess up my easy drink 3 times. All I asked for is a large ice coffee with 6 pumps vanilla and no ice. I know! how simple is that or am i missing something and it is way to complicated to make a simple drink. Its not like I am asking for a caramel frappuccino affogato style. But anyways the sitting area kind was a mess, no were to sit down because bunch of kids ordered cups of water taking up all the space using WiFi. I hate when i am made to be the bad person but I am sorry if I am going to pay $3.25 of my hard earned money i expect what I want. Anyways until next time. read more

This is one awesome Starbucks. A little small but still awesome. The baristas are so nice and welcoming! They always make my drinks just the way I like it and want to make sure their customer is satisfied! read more

I loved this place, the people here are so friendly and my coffee was bomb not like other places that are rushing and don't put the right measurements. read more

Best Starbucks by far! Nice staff and very quick to get your order ready! The place is at a very good location the other starbucks locations are usually creepy but I love this one read more

Looked small so I thought I wouldn't find a table but found the perfect spot with outlet. Perfect for working.

I had placed a phone order, but they started making my drink after I told them about it. I don't think they would have known if I didn't say anything. They were REALLY busy, but there was only one barista making drinks, so I don't blame them. She was really great about making my drink soon after I told her, so I have no complaints :) Poor girl was running around trying to make the drinks all on her own. Maybe management should hire more people... read more

Usually I have a good service but arrive today is not so good. As I was in the middle of my sentence placing my order lady walked away without even excusing herself and I get charged extra for a non dairy product which isn't fair for people who are allergic to dairy read more

Very interesting place. Many professionals like to spend time here. Stuff is gentle enough, responsible.

My favorite one in Glendale, it's on my way to work, and it's my first stop every early morning, Very friendly staff and even they anticipate your drink, they remember my drink since I'm their daily customer. They are very quick, great and efficient. read more

Good Customer Service most mornings. Unfortunately, Moira, the barista w the English accent, had a bit of an attitude this morning. She asked for my order, repeated it back to me, it was incorrect, so I repeated it and she seemed annoyed. I asked for her name, she grabbed her name tag and tugged on it, saying, "it's right here". Ok. Got it MOIRA! No tip for you today. read more

Still my favorite Starbucks! I've been sitting here for a few hours and I love that Sam has checked up on how I'm doing a couple times :) Love the whole staff here. I've dragged my friends out of their cafe's and into this one because I know they are not going to be disappointed ! #Starbucks6814!!! Whoop Whooop read more

My favorite place! Fast service and delicious frapuccino! Very convenient location, you can relax after shopping. Attendants sensitive, responsive. The tables are always clean. read more

i've been to much better starbucks the service is slow, the employees at other stores seem to be much more chipper warm and inviting. This store the several times i've been in there I've gotten cold service. Parking is ALWAYS a pain and there never seems to be any seating. Lets not forget the social clubs that sit outside and chain smoke and throw cigarette butts everywhere. They tend to block the walkways and eyeball you as you go in or walk by as if you don't belong. I'm very happy the wind has picked up maybe the lingering haze of smoke will be pushed out and away from the sore...you may be able to get in there without a gasmask. read more

I asked for water with ice and guy told me ice machine is not working upto the demand. I wonder what kind of crappy ice machine this starbucks use. Also cashier lady trying to market stuff that are about to expire? Very disappointed. read more

Just asked for cup of water and respons was you have to wait in line she told me in a voice that scared evry one in the store I was like ok... And then the other barista told me here is ur water and and through the straw at me!!at the same time the first barista told me I have to leave, my wife looks at me and tells me we have water in the car!! What a bad experience we had there I don't know what is going on someone from the mangment need to look into it these baristas have attitude problem! That's not right I don't think the owner will like that.it made my day sad didn't even injoy my coffee! read more

The service is great and quick. Their products are of good quality. I go there for the coffee specialties and the hot chocolate, love the frapuccino and the Mochas. I gave three stars because of the inconvenient parking that is always packed and the narrow sitting area inside. read more

Nice location, friendly stuff. Almost every morning come here to get my cheese danish and a cappuccino! Good job!

I visited this location on Friday 8am. It gets really busy during morning time. I had to wait in line for 25 min. The staff are great and very accommodating but I think they need to hire more people to shorten the wait time for their customers. Easy parking. Great location. Will come back again (maybe not on a Friday am). read more

Bad service. Staff is unfriendly and rude.The table for milk and sugar is always dirty.

I've been to this Starbucks several times and each time it's been on a Sunday morning. Each time I come here, the parking lot is full (Starbucks shares a parking lot with Jons, which is a very busy supermarket) and there are several cars in each aisle waiting for a parking space. The parking spaces are so close together, I'm afraid I'm going to hit another car getting out. Once I start walking up towards Starbucks, I nearly get hit by cars driving up and down the parking aisles. There are groups of people loitering in front of the store, near the front entrance, which I don't like and wonder what they are doing (they don't aren't drinking Starbucks drinks but are staring at customers as they enter and exit the store). Once inside, there are numerous tables and even a bar where students are usually doing their homework. The store is clean and the employees are friendly. I have no trouble ordering my coffee and having a minimal wait. read more

Friendliest staff ever! Every time I go there I get great service. I know that all Starbucks make their drinks the same but this branch makes it way better for me. Thank you guys!! read more

I melds is always very slow, often confused and always speaking Spanish with colleagues while you're waiting and waiting, socializing instead of serving fast, not happy with this location because of her. read more

Went this morning to get a pour over, and I guess putting them to work was too much. Ended up waiting 10 minutes and my drink wasn't even started yet. Complete lazy people working here. If you don't like your job, here's a tip, go back to college. Wanted a pour over because all they serve here is colored water that somewhat smells like coffee. Do yourself a favor go somewhere else. read more

Love this Starbucks! The welcoming environment from staff is constant and genuine. They always strike up a conversation and make me feel apart of their community. This Starbucks is perfect for regulars because the staff will remember you and your drink. read more

So giving the benefit of the doubt, it looks like that visit so long ago could have been a fluke. No complaints since then. Although it would nice if they could do something with the old dudes who hang out in the parking lot ALL THE TIME. read more

I've said ti a million times, and I'll say it again. I used to be a barista at Starbucks, so I hold their customer service to high standards. This store didn't meet those standards. Like my old store, parking was horrific. We get inside and the store was packed, no big deal. The line went quickly and they had a treat I don't see at my Starbucks, chocolate cinnamon bread. We ordered and the lady taking our order wasn't friendly at all. No greeting, no smile, no Starbucks customer service to be seen. I asked for my bread to be warmed and she decided to ignore this request. I didn't feel like fighting it, so I let her win this round. The bread was freaking fantastic! The chocolate was enough to make me smile but not so rich that it was tough to finish. It had cinnamon throughout but the cinnamon crunchy crust was what really pushed this delicious bread over the top. Too bad the customer service here wasn't as good as the bread. The barista making our drinks slid the drinks out and lacklusterly called our drinks out. No "thank you", no "see you soon", nothing. I know I won't be back here because it was so far out of my way, but should I find myself in the neighborhood (god forbid) I'll be going somewhere else for my fix. read more

Very busy store, very friendly baristas, lots of good seating. Finding a table to work at is difficult though.

I am a HUGE starbucks lover and this place is 3 blocks away from my house and i'm a regular customer. They have great customer service and are fast. I have no problems with the actual store, however the group of men sitting on the tables outside every morning make me hate going. I visited this location this morning and had a man little breathe down my back and hover over me as i was placing my order. Almost every time i come here, these men have to be obnoxious and make me regret going there. I wish there was a way to get these losers to go home and not loiter. It's sad to say these men are old enough to be my dad yet don't know how to carry themselves. I will not be returning to this Starbucks ever again, I rather drive a few miles and not be badgered. read more

I bought a salad today and ask for extra salt. They don't have salt at Starbucks!!! I started eating my salad and there wasn't enough dressing and asked for more. Starbucks doesn't HAVE extra dressing for salads that they sell. Too bad. read more

Very professional and fast amazing service by Megan and Nancy this two girls are actually doin 5 peoples job but better and faster with a beautiful personality.just two amazing girls i believe they really can use a raise read more

I feel like people either love or hate Starbucks. I always like getting the dirty chai here, or the pumpkin spice latte in the fall. Am now trying the chile mocha, which has a nice little kick to it. I've never had an issue with service here. You can also place an order through the mobile app before you show up and the drink will be ready within a few minutes (most likely ready by the time you show up!) and you can skip the line and just tell the barista at the pick-up counter that you're picking up a mobile order. Very rarely, they didn't have what I wanted when I placed my mobile order (the Oprah chai - not sure if it still exists), so when I arrived, they asked what I wanted instead and would make that almost right away. This place also seems well designed for people coming here to work or study. Tables are a little small, so if you need to spread out, you could sit at the bar. But if you're just working on a laptop, there are outlets literally at almost every single table. And there's no time limit on street parking (unless you're dealing with street cleaning) - there's even a LOT to park in - so you could sit here for hours if you wanted to work during the day. In general, it's a Starbucks. The drinks are the same. Staff are friendly and get the job done. And it's not a bad spot to do some work. read more

Great place to come for both cold and hot drinks. Great customer service and cleanliness would be why this is my favorite Starbucks.

The staff is nice, but ther is always alot of old people siting ther playing cards..