2 bad things today: Sign in food case: "Everything Bagel with Cheese $1.50" I get charged $1.50 plus $0.75 for cream cheese. Guy says my refill would have been free if I had loyalty card. Sooooo, I finally sign up by downloading the iPhone app. it gives me the scan code. I go to get a refill, and I'm told I need to load money on. So I put $5. She scans the refill, and it charges me $0.50. I tell her I was told it was supposed to be free, she says "yes it's free" agreeing with her coworker. But it charged me? "You need to use your card, like you buy a coffee, then your refill will be free." This is why I didn't want to sign up. Employees don't even know how it works. Basically they just swindled me into charging money from my credit card to their loyalty program, but no free refill as promised. Just like a gift card - the money is now in their account instead of mine. I must return and patronize again to use it up. read more

Perfect place to go if you order online Venti Coffee Latte but you wanna waste your money and get a half empty one, like somewhere around Grande maybe? Sorry! Not enough to wake me up. Anyways... What happened to my coffee?? Did somebody drink it before I picked it up? read more

I love to drink here coffee, because this location is the great one. The stuff here is amazing, they are always friendly and nice to me and my friends. The service is fast and it is always clean here. read more

It's always a treat to have the atmosphere of an everyday Starbucks thrown into chaos by the presence of a single entity. In this case, the police, as well as some sort of armored vehicle. I normally don't venture to this Starbucks, but I had that rare desire for coffee after a long hike up Brand Park. Usually I'm craving a coconut water or plain flavored water... It was such a gorgeous, cool, and overcast day, it made the hike seem easy. I digress; I stopped at this Starbucks on my way home. There were police buzzing around outside but I wasn't expecting them to be inside as well. Not only that; there were some Kevlar enforced... Uh, enforcers... inside the building acting pretty chill. It gave the building this wonderfully uneasy vibe. I was so entertained by it I felt like the only comfortable person in the vicinity. You must admit it's pretty dang funny that the presence of a police force inside a Starbucks would cause the opposite of a "safe" feeling. Or it's really tragic depending on how you look at it... Either way it's a pretty simply explanation as it just tells our brain that there might be a reason they are hanging around a coffee joint, and that's just a bit scary for everyone. Especially because there are no donut jokes to be had... As Starbucks is about quality, and your health (please ignore the cake pops). This is a great Starbucks by the way. They serve coffee. Starbucks coffee... I was really hoping one of the officers would have shouted out, "we just wanted a drink!!!! Calm down!!" I also like the idea that they all would have been acting casual and then everyone's unrealistic fear would have actualized; like a bear suddenly bursts from the snack section with a 9mm and starts roaring and thrashing around its colossal claws. And then everyone is like, "I knew it! Why else would they be here?!?!" Mostly the bear is just angry it doesn't know how to use a gun. And then my mind gets lost in the whimsy of a bear with a gun and I wonder what it would be like in a world where animals suddenly know how to equip firearms. As horrible as gun crimes are, you have to admit some part of you would giggle after reading: "Zebra Escapes Zoo, Local Police Locked in Fire Fight After Zebra Wields Ak47." Regardless of how you feel about hunting, there exists a sort of sweet justice knowing elephant hunters might expect return fire from any given expedition. And I especially like the idea of a man neck deep in camouflage taking aim on a deer only to hear the click of a pistol... He slowly turns to his left to witness the deer's husband holding a gun stiff to his head, "got you, mofo." Animals can talk now too. I don't mean to make light of violence or suggest humans deserve Mother Nature to turn against them in a new and spectacular way. But I do mean to avoid actually reviewing this Starbucks. Because if I've said it before, I'll say it again... a bucks is a bucks. And if you're waiting for a joke about a male deer. I'm impressed by your zoology knowledge, but you're lacking in the hip-hop trivia department... Young buck. read more

The most annoying thing at Starbucks is when the cashier says "What can I get you?", then looks away, does something else or talks to another employee, the looks back at me and says, "What was that?" Don't ask me for my order if your not ready! It's so rude. If something come up while I'm ordering, that's fine, come back to me and say "I'm sorry, can you repeat that?" Not ask me to repeat it like I'm speaking in tongues! That's BASIC COMMINICATION 101! I actually stopped going to the Starbucks in Toluca Lake because this happened every time I went in. So frustrating! Was I happy when we moved and THIS Starbucks on Western was not like that at all! Staff is friendly an they know how to move a line! read more

Starbucks - Coffee & Tea Near Me - Glendale, California

My friends and I visit this Starbucks often since it's basically the only one that's not crowded. It's a great place to do our homework and the staff is super friendly. They are like a second family. Sam the barista just knows what he's doing. Definitely only person that gets any and every drink right. Definitely a must try if you're in the area. You won't be disappointed and you'll probably keep coming back. Thank you Sam and the rest of the staff for making us feel at home. You guys are the best!! read more

I went in at 8:30pm. They close at 10:00pm. I ordered a black tea lemonade. The guys both say , sorry were out of black tea oh, and green tea too. I asked when they expected a shipment. They said oh, no, we have it were just not making anymore tonight. So with an HOUR AND A HALF until close, no one can order a drink with black or green tea. It's 85degrees out and I can't get my favorite cold drink. I said, that's ok, I'll let corporate know, have a good night. THEN he says, well I can brew some if you want...I said oh, now? No thank you. And left. How much revenue do businesses lose because their employees don't want to work until the store closes? read more

This Starbucks is the worst I've been to so far ! The staff is super SLOW and super RUDE. I waited in line to be attended for 10 min and when the girl finally came to attend me she was having a whole conversation with the person behind me that I just left instead. I should really get names of the staff the direct this directly to them !! I order through the app so it can be convenient for me since I work everyday all day, I order 10 min prior to getting there so I can make sure that I just go in and out and when I get there it's STILL not ready ! Won't be going there again. read more

This is my go-to place for coffee when I'm too lazy to drive to my usual Coffee Bean. Always clean, staff is friendly and lots of parking. They also carry Pike Place roast (med.), which I haven't seen at all Starbucks. In fact, I haven't seen this since I was AT Pike Place Starbucks and they claimed to exclusively carry this roast. Did I buy two pounds of their beans for nothing?? Oh well. At least I can get it here without a two hour flight up to Seattle. read more

This Starbucks is a little bit smaller than some other ones I've been to but it's still worth coming. The staff is great and my soy vanilla latte was delicious. The only down side is they don't have the clover coffee. Typically a little better than their pile roast I usually get the clover coffee. So naturally I went and asked for the clover coffee. The girl had no idea what I was talking about...she literally said, "what is a clover?" So I said never mind and explained what it was...ie a reverse French press yadda yadda yadda... She just kind of looked at me like I was stupid rolled her eyes and told me, I guess we could ground up coffee for you. I'm glad Starbucks educates their employees regarding the product they make their money from. Grounding up coffee and pouring water over it is called a pour over. Grounding up coffee for the clover is a single cup brewing system that incorporates a French press and well as a vacuum pot. And to think I had three interviews at Starbucks and still wasn't hired. Other wise everyone else was super nice and the atmosphere is typical. Enjoy! Got to run, my venti soy vanilla latte is getting cold! XOXO read more

I'm not a big fan of Starbucks but sometimes I stop by this location to get some ice coffee, they have very friendly stuff they are very nice. But the main problem is the parking lot there is no parking lot to park my Car and Im for sure is the jons market next door. Overall it's good to there and get your favorite Starbucks read more

Starbucks always at a high level. In Burbank all at a good level ... great coffee and atmosphere favorable to what to think about the good. Perfect place!!! read more

Starbucks - Coffee & Tea Near Me - Glendale, California

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The only reason why I come back to this location is because of Daniel. He is sooo nice and deserves a raise. He's always attentive. Everyone else works verrry slow. read more

One of my favorite locations is this one. Big parking lot, plenty of seating, and right in the middle of everything. Great big windows makes for natural light that's perfect for reading. The place can get hot when the sun goes down so if you're planning to set up shop there, make sure you can dress appropriately for the heat. As usual, the service is great and everyone there seems to be very friendly. My suggestion is that if you are coming in and find street parking on your way there, grab it because sometimes parking can be a bit distant. read more

Used my mobile app to order so we could just pick it up. My venti was filled like a grande. Called and asked for a manager and I was told I was talking to one. I explained my issue and she said they'd make a note for next time or I could come get it now. I said I would go get it now and she demanded not only my cup back but threw out the original coffee, and was not very friendly. I've never had this issue before but it could have been handled better! Ill go back to my original Starbucks they have better customer service. read more

Great customer service!! Parking is hard to find but its worth it. The quality of drinks and pastries is the best!!!

I always go to the Starbucks it is the one closest to my house, The workers are very friendly and will get your order perfect but I noticed the last time when I asked for a cookie dough cake pop and they said that they didn't have any more because they were being discontinued so I wanted to know why so if anyone knows why they're being discontinued can you please tell me because they're my favorite cake pops and I hope that they don't get discontinued and they keep selling them at Starbucks read more

This is the Starbucks (actually, coffee shop) closest to my house, so on days when I need coffee before work I head here. I usually use mobile ordering and they always have my coffee ready by the time I'm there. My coffee always tastes fine and they never get my order wrong, so what more can you really ask for. The staff is super friendly and they move at a fast-pace even when it starts to get crowded. I've been to many Starbucks where the staff is super slow, but the staff here is not! read more

Ryan is amazing, great personality and actually remembers people's name. Great staff and vibe. I usually stop by here every once in a while going to work. Thanks Ryan and staff -Sevak read more

I usually try to avoid going to Starbucks. But, when the time comes when I really want to indulge or when I really need that cup of coffee, this is the Starbucks I usually go to. Staff is nice and efficient. You will always find parking. Not a great place to study though. There is a lot of noise. read more

Coffee taste is deferent than any other Starbucks coffee shops I tried them many times because they are close to my house. I drink dark roast every day anytime and i know exact taste of dark roast coffee, I told them many times but no results. I'll try to ask corporate office to check their coffee quality. read more

Starbucks - Coffee & Tea Near Me - Glendale, California

Very cozy Starbucks with many space and amazingly friendly team. Like to come by to grab some coffee drink. Today I ordered new Salted Caramel frappuccino with cream and I must say it's awesome. Delicious, light coffee taste, no very sugary just great! read more

Starbucks - Salted caramel frappuccino - Coffee & Tea Near Me - Glendale, California

Horrible service only on fridays. You guys really need to do something about your friday 6pm staff. Very lazy and slow workers that are careless towards everything. read more

I really appreciate with Starbucks Coffee always make me fresh I love the test is my favorite place I really tnx

This is a small town Starbuck operating in a big city. The staff is very nice, and clearly like there job. It does get busy at times (welcome to LA). But the staff are always smiling and one barista learned my name after maybe 10 visits. I have been to another Starbuck 10x as much and barely anyone recognizes me. Being invisible may be preferable to some people, but to me it means they are not paying attention to there customers. read more

Always love stopping at this location. My drink is always perfect I never have to wait longer than 5 minutes so I don't know what these bad reviews are about. Chris and Roel are always super cool and friendly. Everyone here offers amazing service every time and my drink is always perfect no matter how complicated my order is. The atmosphere to sit down is so relaxing and this location is kept very clean. read more

The best one in the whole company. Try to find a better manager,Margo , or staff. They anticipate your drink and remember what u like. Old fashioned service is alive! read more

Located in a plaza, right next to Jons market. There's plenty of parking in their private lot. The Starbucks is clean and there are plenty of tables to sit and relax. The service is pretty quick, but the employees aren't as nice as other locations. This Starbucks location will suffice if you just want to get in, order, and get out. read more

My favorite Starbucks in the Glendale/Burbank area. The staff here makes the difference, they always seem to be on top of things that need to happen at the moment. Whether it's focusing on getting a line of customers their drinks when it's busy, or making sure the place is clean. Top marks all around. read more

Crew needs to be properly staffed to attend to high quantity of orders. This is a very slow paced environment. Dont stop if youre in a hurry. LoL read more

This was the slowest Starbucks I've ever been to, it took them 15 minutes to get through 3 customers orders, and it was because the barista (Debbie) wouldn't stop talking very slowly with the customers. I was in such a rush so this was incredibly frustrating, when she finally got to me, I had to repeat my order several times before she understood me. Long story short, long line, slow barista, bad Starbucks. read more

The crowd over here is horrible. People starring down while you're parking, walking, ordering, waiting.. Every move seems like somebody's starring, and when you look around there are actually people who DO!!! Ugh! So not comfortable. read more

Again wanted to get a drink and give them another try! Yes I was right the service here SUCKS management needs to step up and make sure they are normally staffed. Not 5 people walking around in circles and only 2 are working. What is going on? It shouldn't take 15 mins to wait in line and then I left, there was only 4 people in front of you and the register lady is taking forever. Also lady with red lipstick dark hair, chucky, I didn't get her name needs to learn how to treat customers... just like any other business without customers you have no job!! Love the company the location but the employees need to be re-trained ASAP read more

Cashier gal was charming and helpful only because I think she was the manager the rest of the staff here is just here to collect a paycheck, not helpful and unorganized. Not to complain but I've worked in busier cafes and a hot chocolate should take 15 mins + the time it took until I realized they don't call out your name . read more

One of the best Starbucks I've ever been inside. The management of every other Starbucks should come here to learn how to train their staff. These guys are pros. They are friendly, fast, efficient. I started coming here while doing temp work in Glendale. Within two days, they were greeting me by name and even had my drink waiting for me as soon as I got to the counter. They work together like a well-oiled machine...and, they actually call out your orders loud enough so you can hear them. The fact that a couple of them have super cute smiles is only icing on the cake. The only downside to this place is the crowd of old people who tend to loiter around the door in the morning. They are a little on the rude side. But even that wouldn't stop me from coming here. read more

Staff is too young, unprofessional and doesn't know how to handle customer service They do not have to make certain drinks at Starbucks is famous for They are always have a product read more

I just figured out which Starbucks this is. . .ANYWAY!!! Funny staff and close proximity to ORIGINAL KABOB FACTORY make this a Starbucks to be reckoned with. read more

We come here about once a month after we go to the New Look Skin Center. Been satisfied with their service and the food/drinks. Well, today we encountered Debbie who was taking our order at the register. Sad to say, she was probably not having a good day. No eye contact, no smile. Her statements were rehearsed and robotic. She seemed irritated that I wanted to use 2 rewards on my card. Initially she told me that I couldn't do that then another girl told her she could (Thank you, I didn't get your name). This a customer based business and you need to have a decent PERSONALITY if you're going to be dealing with people!!! If you're not happy with your job, find soomething else!!! It reflects poorly on you as an individual and also bad for business!!! I just hope we don't encounter her again the next time we come by!! read more

I've never had issues with the staff itself but the parking is horrible and the people right outside smoking in front of the no smoking sign is extremely annoying. I try as much as possible to avoid this srore. It's been 5 months and hoped something would've changed since my last comments on this venue...I give up...I won't be back...I'll be sure to let others know about it too. read more

What happened to this place!?!?! All new staff! What happened to my trusty "get it right everytime" staff??? Is there a reason for the recent major turnover?? Been placing the same order for years and the new staff can't seem to get it right. Very disappointed. read more