Incredible customer service!! Heidi, the associate, was a delight! Help me choose some coffee pods and set me up with a subscription as well!! I will say tho there is a George Clooney poster in store that has been staring at me the whole time, that made me uncomfortable. Pls stop that. All in all, five stars!!!! But none for the George Clooney poster. read more

I had a really uncomfortable experience at this Nespresso store. The employees asked way too many questions and kept following me around instead of giving me space to browse and make my own selections. It felt intrusive and overwhelming rather than helpful. They even asked personal questions about the way I walk, which made me extremely uncomfortable. I go into a store to shop and enjoy the experience, not to feel like I'm being watched, questioned, or scrutinized. I understand that employees want to assist customers, but there is a big difference between being helpful and not giving someone any personal space. Unfortunately, this experience was uncomfortable enough that I'll be shopping online from now on so I don't have to return to this store. read more

Tony, the young gentleman who works here is a bundle of joy and positivity. He was kind, energetic, friendly, and made you want to be there. Unfortunately, the other three employees were the opposite; they were unfriendly, and fake-nice...they didn't seem like they wanted to be there either, and made you feel like that, too. The place/location itself is beautiful, but management needs to do a better job ensuring people who work here meet the basics of - wanting to be there, and being genuinely friendly and kind like Tony - not doing so dims the place, and makes it uninviting. read more

TONY, TONY! The reason I step foot into the Nespresso in Glendale Americana. Words cannot describe how amazing his attitude and customer service is! He ALWAYS makes me feel welcome and appreciated. Thank you for your continued 5 star service and outstanding service. I can't wait to come back and shop with you again. read more

This is my to go Nespresso Store to refill and try new pods. I liked the variety of flavors they offer. Depending on the season, they add new flavors which is great. Depending on the sales staff, they offer free sample of coffees which is great. It gives the customers idea what to purchase. The past couple of times I visited store has been really busy. There is wait time which is usually 10 to 1t minutes. This time usually gives me time to pick the flavors I want to purchase. This store is very clean. They also have different machines and mugs/ cups and tumblers to purchase. Parking is easy, either park in Americana or Glendale Galleria which is a short walk to the store. read more

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I came with my husband to look to see what new espresso pods were in store and we were greeted by Tony. He's helped us since the very first time we went to the store. He is always so nice and his knowledge for coffee is amazing. He takes his time explaining whatever type of coffee you are interested in and gives you recommendations. He outdoes himself every time. He should get a promotion. The place is very welcoming and clean. read more

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Came in for some much needed coffee/espresso. We were warmly greeted by staff, and have come to enjoy our Nespresso shopping experience at this location. Tony - the Man - the Myth - the Legend. You could basically call him a mind reader. He knows what I like and has always recommended bangers. I like strong. He knocks the recommendations out of the park. My wife likes sweet and his recommendations have been spot on. If you know what you like In a coffee and or espresso. Give him some info and he'll pin point out solid options and let you try them if they are available. Store was clean and bright and is always vibrant. Having guys like Tony keep us coming back. #Cheers read more

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The Nespresso boutique store is located at Americana at Brand shopping area, and it's quite clear and spacious inside. The staff working here are friendly, and also patient with my questions about Nespresso machine not bought here. They carry a large variety of capsules, and offer seasonal promotions, no parking validation though. read more

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Incredible customer service! On one of my prior visits I had gotten a free sleeve of maple pecan and after trying and loving it decided to exchange my previous favorite flavor for more maple pecan and they happily made the exchange! read more

great store with greatest customer service. tony was my advisor the other day. he is a really good person, very patient, knows the product very well and gives proper advices. thank you tony one more time read more

Nate was the best.! Because oh him, I was able to start an account and receive a small discount for doing so. Went in for two sleeves, left out with five. One being the new apple flavor. His customer service was on point and greatly appreciated. I told him it was too hot for a sample... Nate said " how about over ice". Thanks again Nate! read more

Service was great! Loved the ambiance and the atmosphere of this store. The service member took care of us and answered all of our questions. Unfortunately when we got home we noticed that we were missing our Pistachio Vanilla pods. Would've been 5/5 stars! Because the experience was amazing! read more

Nespresso Boutique - Glendale - Coffee Roasteries Near Me - Glendale, California

This is my go to store to buy my pods. Great selection of pods, but the service is lacking. Every time I visit, the staff seems unorganized, and the wait times are much longer than they should be. Sometimes I'll get a nice guy to help me out and a few weeks later I'll get someone else who looks like they don't want to work there. And on weekends it's frustrating to stand in a long line just for a quick coffee restock. I'd love to see this location improve its speed and overall service. Perks are a free cup off coffee when you come in though so there's that. read more

Really like this store, service is always friendly albeit slow. There is ALWAYS a line which is terrible because the shop is small. They should invest in a larger shop like the one in BH with seats and such. But that's not reflected on the service of the shop but the corporate brand. Glendale deserves a better nespresso experience. read more

Celine is amazing! Customer service is FANTASTIC!! She was extremely patient with me and my sis with all of our questions. Thank you so much! Will tell all my nurse co workers about her and her knowledge! read more

I had a very disappointing experience at this Nespresso store. I visited with my small dog in a stroller. My dog was quiet, stayed in the stroller the entire time, and did not disturb anyone. An employee approached me and said that since I was already inside, it was okay this time, but that I should not bring my dog in again. What made this experience upsetting was that shortly afterward, I saw other customers walk into the store with their dogs, and no employee said anything to them. I was the only person who was singled out. This location is in a dog-friendly shopping area where many people bring their dogs while shopping, so the inconsistent treatment was frustrating and embarrassing. If the store has a no-dog policy, it should be applied consistently to everyone. If not, customers should not be singled out. I left feeling unwelcome and disappointed by how I was treated. Unfortunately, because of this experience, I won't be returning. read more

Our first time here, have been to other stores, but did not make purchase. Staff was helpful, but didn't take much to convince husband to make purchase. Today there was 25% off and, of course, that was enough for my hubby to purchase. Looking forward to enjoying better tasting coffee tomorrow morning! read more

Nespresso Boutique - Glendale - Coffee Roasteries Near Me - Glendale, California

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I took my sister who I recently gifted a Nespresso machine to restock her pods. We were assisted by David. He was incredible. Immediately he offered us an espresso. My sister spoke to him about her flavor profile and he offered us several espresso tastings. He knows his stuff and is an asset to Nespresso. We left the store well caffeinated and stocked for the next couple of weeks. If you need help with your Nespresso machine I highly recommend David. read more

Absolutely love this location! We are always greeted upon entry, clean store and great service. Jessica helped us out and she was so friendly, knowledgeable and helped us with exactly what we needed. Thank you Jessica for the wonderful service! Would highly recommend! read more

What an amazing time we had, but most importantly had by our boutique expert, David. Upon waking into the door we saw several female workers up front, but to our surprise they didn't acknowledge us. At the very far back where coffee is made, a gentleman signaled to us and met us up front offering superb service. We have been to that location several times before and never have we had such great service. He was extremely helpful and beyond pleasant. Most times it's more of a hurry up.. next type attitude, but because of David we I'll be back. Hopefully to always have him help us. As far as the location , it is well lit, very clean and smells delicious in there. David, thank you for your amazing customer service. We are grateful for people who take their customers serious and treat them with the utmost respect. You are a Diamond in the rough! read more

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This is my go-to store. I know I can order it online, but there is something about the experience of going into the store and leaving with a big bag of coffee that I really enjoy. The store is clean and well organized. If it's busy, a greeter will direct you where to stand and ask if you would like to sample something while you wait. Yesterday, when I was there, it wasn't busy and I was helped immediately. I was quickly served by Jessica. She asked if I wanted a sample to taste since there wasn't a line, but I declined. Jessica took my order and offered suggestions based on my initial order. She was very kind and I let her upsell me to get the 2 free sleeves. Jessica was friendly and I did not feel pressured to order more, which is a great sign of a great salesperson. Very well done, Jessica! I know that I will eventually drink everything I ordered, so I ordered more. I left spending $101 for 11 sleeves was acceptable. It will last me between 3-4 months and comes to less than $1 per cup of coffee. I'm good with that. The only gripe that I have is that they don't validate, so you will have to find a free lot and walk the block, pay for parking, OR eat at a restaurant and get validated there. read more

Nespresso Boutique - Glendale - Coffee Roasteries Near Me - Glendale, California

Great store! I love going here. Staff are friendly, knowledgeable and accommodating. Love their coffee flavors!

Our fave Nespresso boutique. Always a great experience here. Jessica had always been helpful and takes the time to explain different coffee options and promos. She always gets our bulk orders correct, no missing ones! Excellent customer service! read more

I came in to get a nespresso machine for the first time after trying it at my friends house. Jessica at Nespresso was super helpful and kind she had the best recommendations for coffee pods! read more

Writing another review for Nespresso Glendale on behalf of my parents, as they'd like to thank Jose for his help and amazing customer service. My parents bought their machine a little over a year and a half ago, yet have been experiencing issues with it for the past 6-9 months roughly. The milk frother that came with the machine as a bundle was also not working properly, as it was burnt at the bottom of the machine. Obviously this started to impact the quality of the coffee and my parents were starting to grow concerned. Jose and the team at Nespresso Glendale were very attentive when they came to the store with their concerns. Huge shoutout to Jose for his help throughout this process. read more

For my visit today, I was assisted by Heidi. She was exceptionally knowledgeable of all the different coffee blends they offer. I let her know that I tend to get acid reflux and I am caffeine sensitive, she was able to find a coffee that would work for me. The vanilla decaf pod had low acidity and just the right amount of sweetness to it. Also, the wall that displays all their pods was amazing, loved seeing all the colors. read more

David an associate in Nespresso helped me! He introduced me with " Cafe Joyeux " served from the heart Nespresso flavor He treats customers VIP by bringing so engaged in their needs! I hope he gets recognized for the great job he does! Best in that store! read more

We had a pretty good experience at this shop! The people who worked there were SO KIND!! Especially Nate who helped us figure out what flavors we wanted! After having some nightmares getting pods delivered, we went here and it was great! The only complaint was they gave us the wrong pods sadly. We wanted the decaf sweet vanilla since those who drink it can't have caffeine due to health conditions, but when we got home we realized they were the caffeinated ones! We were bummed since the store is really far from us so we couldn't just bring them back. I tried calling Nespresso and they said since it is a boutique they couldn't do anything. A lesson learned to check before you leave!!! Still great service and we walked out saying Nate deserved a promotion (which we still think since he was just so nice and patient). read more

Nespresso Boutique - Glendale - Coffee Roasteries Near Me - Glendale, California

Love this place! Mateo and José were very professional and helpful! I have only tried one flavor pod previously , but these two employees pointed me in the right direction to try something new that I would like. Not only were the pods cheaper than the competitors but all they also have many more options. Definitely will be back. read more

Nespresso Boutique - Glendale - Nespresso Pod Wall - Coffee Roasteries Near Me - Glendale, California

I usually get my pods online but today I was in the area and decided to stop by and look around. First of all, everyone was super kind and professional. Love how you get to try flavors - yes they make the coffee/espresso for you to try. Tony was the one who helped me today and he really went over and beyond to make sure I got everything I needed. He broke down all the flavors I asked about and how each compared which made my decision making so much easier. I told him what I usually liked and what I want taste wise and he made some pretty awesome recommendations. I can tell he really has a passion for coffee and sharing that knowledge. If you're going to nespresso for the first time or you're just curious to try anything - ASK FOR TONY read more

I live in Americana and I just stopped by to pick some coffee capsules. The shop looks nice and give me a coffee boutique vibe. They have many coffee machines displayed and I believe you can try some coffee too. The capsule menu is big and sometimes confusing. They have so many flavors and each cup size has it's own. I just wanted simple capsules with coffee with no added flavors. You can purchase minimum of 10 flavors each. Service was very quick on the weekdays I was in and out in 5 minutes. read more

Nespresso Boutique - Glendale - inside - Coffee Roasteries Near Me - Glendale, California

Had such a great experience at the Nespresso store in Glendale! Jess was so sweet, welcoming, and fun to chat with: she made the whole process of picking out my coffee a total joy. Big shout-out to Jess for being amazing and making my visit extra special! This is hands down the best spot to shop for your favorite flavors. I'm going home happy with my haul! read more

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Heidi helped my husband and I out with our purchase of a new machine and updated our autoship. She was so patient, kind and helpful! Nespresso is so lucky to have such a fabulous associate! read more

Was helped by a man named Jose, with a name tag labeled "in training". Upon calling my name, the representative was immediately standoffish, didn't seem intrested to be there and would deliberately answer in one word phrases. After picking out my selections and leaving the store, we got home noticed that he placed the wrong items in our bag. I understand it's the holidays, but if you're not willing to take the initiative and provide customer service to guest, then you really shouldn't be working there in the first place. If you're looking for a rude associate, to help you make sure to ask for Jose. Instead of "in training", he should have had a name tag stating, "I don't want to be here" because that was clearly the vibe he was giving off the during our visit. read more

Greg was such an amazing help! He knew all his coffees and let me know about their limited edition blue bottle coffee pods they just got in. Really enjoyed everyone's assistance but especially Greg! Thanks so much for helping me select my coffee and being patient with me. Also thank you for my coaster gift with purchase too! I know I must've been annoying with all my questions but I'm super happy with all my selections! For those who have a Nespresso and never shopped in their boutiques before know that there is a process. I didn't know at first either lol. You get in and the house barista will offer you a brew sample of whatever pods they have available for that day. Understand that they are ONLY the barista pro and they usually don't help clients make purchases (assuming that this keeps the sample brewing assembly queue always going smooth) If you wanted to make a purchase, you'd stop by with a person by the computer desk or stand. They can suggest flavors and such to you there and you finalize your purchase ^_^ read more

Nespresso Boutique - Glendale - Blend No. 1 by Blue Bottle - Coffee Roasteries Near Me - Glendale, California

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The service and ambiance are tops for my wife and myself and a special thanks to Mr. Kaynan (Spelled Wrong Sorry) he's a customer service pro he always recognizes us and makes recommendations that are spot on and he makes spending our money a pleasurable experience and we will see our main man in a few weeks. read more

Nespresso Boutique - Glendale - Nothing but goodness in the bag ! - Coffee Roasteries Near Me - Glendale, California

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This location is always packed. I was lucky enough to get in here early before the crowd. Super grateful to Jess who helped us with a seasonal tasting and accommodating our needs. She went above and beyond. I always love how clean and organized this store is. read more

Nespresso Boutique - Glendale - Seasonal maple pecan tasting. - Coffee Roasteries Near Me - Glendale, California

Jessica was AH-MAZING! I came in the store with questions and hesitations but she was very patient. She helped without being pushy and because of that, i came out with a new coffee machine. I would highly recommend to ask for her and i would always now find her if i am ever in the area. read more

"Not friendly stuff not helpful" I I bought online a variety of coffee. I stopped by to the boutique to change the Decaffeinato and I am been rejected. Honestly, do not understand your policy, "if you have one. " If I buy something online and I don't like it, I would like to exchange it for something else. We had a family of five we all drink coffee and we love Nespresso, but since this experience, I'm done with Nespresso. It is so many choices up there you know the only one. read more

I feel compelled to write a review for this store all because of this one employee I look forward to seeing each time I go. His name is Tony and he brings a level of joy and passion for his job that is impossible to find these days especially in retail. I own two businesses and I would do anything to have someone like Tony work for me because he genuinely seems to care and he goes out of his way to make the shopping experience a good time. Nespresso If you are listening to this you need to give this guy a raise and a promotion before someone walks in and offers him substantially higher pay somewhere else! The store itself is pleasant and everyone else that works there seems knowledgeable and cool as well. If you want to go on a coffee adventure and want to leave the store in a better mood than you walked in with just ask for Tony. read more