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    Updated 1 month ago

    Services - Spectrum

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    5 years ago

    I get kicked from games. It lags all the time. Streaming videos lag. How are you even a company.

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    6 years ago

    terrible service.. servers are always down and there are constant interruptions..makes online teaching a nightmare!!

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    Page 2 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Our goal was to reduce our cable bill, and Kassandra helped us accomplish just that!

    Mentioned in 2 reviews

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    Charter Communications - That's an example of how if the FCC is going to make internet expensive with all of us upset of not putting our opinions in the internet.

    Charter Communications

    (78 reviews)

    Been with charter for internet since 2009. About 3 weeks ago, my internet stopped working. After 2…read moredays, I discovered it was disconnected by my driveway with a red tag on it. I chatted with customer service and no one had a clue what this was. By the time I called, it had been 10 days without internet and it's during the holidays, so I wasn't available to have a tech come out because they wanted to enter the home. I had been tossed around on the phone from agent to agent and multiple told me they had in the notes that I refused the tech entry to the home. This was a lie, a tech never came out and I had said I wasn't available for a tech to enter. This is a huge difference from refusing someone to enter. It made me super mad! I decided to get verizon 5g that just plugs in, so we could get some internet going and it seemed to work fine. I decided I was going to cancel charter and use that instead. They didn't want to credit me anything back for the days I had no internet! Said sorry, it's not on them and told me since I didn't want the tech, they won't do it. On top of that, charged me for the next mo! I was like, I'm being punished for your guys issue of disconnecting this in the first place. I had even tried to put the acct on hold over chat and she told me no, I would be compensated those days. Ha! So I was denied a hold AND charged more. I talked to a supervisor, same thing. They tossed me to another guy who got the bill lowered to $25, but they would not credit me back. They said service was still active, even though I was disconnected, so I had to pay. I'll stick to the verizon and not have to deal with the cables that caused all this mess.

    They lie and steal! Do not do service with them!!!! We made the huge mistake with using them for…read moreMobile service. They over charged us from what was promised. When we went to cancel it, we were instructed to return the phone. After returning the phone, we were still charged over $1090! (And it was already discussed that we were to not be charged, etc). We have been trying to get our refund for weeks (or at least get the iPhone back which we returned). It has become more than a nightmare and everyone we talk to doesn't care and is a complete dead end. We will no longer be using them for any type of service. We are proceeding to cancel everything with them and warning everyone. Do yourself a favor and DO NOT USE CHARTER OR SPECTRUM

    Spectrum - isps - Updated May 2026

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