Tisha was absolutely amazing. She has excellent customer service and fights for your needs like they are her own. She deserves a raise or promotion!! Thank you Tisha!! read more

Very friendly people who work here! I stopped by to get my grandma a new phone & also for help filling an insurance claim for my broken phone. Gabriel & Anthony both helped me out. Super cool guys & so helpful!! I was able to get a new phone sent out to me and it really took no time. My grandma got a new iPhone and she was able to keep her bill the same. They had me leave my grandmas phone while everything from her old phone transferred to her new phone. When I came back everything was ready 2 go. Easy peezy!! This is a great Verizon! read more

Verizon - Mobile Phones Near Me - Oakdale, California

DO NOT GO HERE. Marisol and Anthony will lie to you repeatedly and directly to get you to sign a contract. Then when you follow up because your bill is much higher than you were told, they will blame others and continue to make false promises. After further research, i heard from many others this is a common thing they do. This kind of dishonesty is unacceptable. Be very cautious and do not go here! read more

Anthony. Wow. A true gentleman and an amazing listener. I had no business being near Verizon, but I happened to be having ice cream with my kid. I walked into the store to ask if by chance, I could have a napkin or paper towel for my daughter. Anthony was very generous and provided me with one, then casually began to ask about my day. The topic changed to my now-previous provider, T-Maybe (because maybe it works, maybe it doesn't), and the next thing I know, I'm walking out with a brand new iPhone 16 plus pro 30 minutes later, and I even got to keep my number! It was a no-brainer after speaking with Anthony. I'm glad I needed that napkin. Anthony is such an amazing addition to Verizon Wireless! Kudos! read more

I feel bad because Martin really was very nice and did his best to meet my needs. That said, it's simply not enough when every time I walk into this store I have to wait for several hours. Today was almost 4 hours. Last time was around 3 hours. It just should not take that long. No excuses! They promised me one price on my upgrades and bill but I was charged more. It's a headache to navigate fixing. Top it all off with they don't even have Apple brand accessories, just Apple certified. No thanks. read more

This company is the worst. I literally am unable to log into the account to turn off a phone line. Verizon changed the pin on my account and now conveniently they can't close the line either. I'm gonna end up having to sue them to get the charges off my credit because I'm not gonna keep paying for a service I don't have. Seriously the worse experience I've ever had with a phone company read more

Stay away from this location! Go to a corporate store or go on the website. I went to this location thinking it was an actual Verizon store to switch cellular services from ATT. Unfortunately, I have had nothing but issues since. I was helped by a nice sales associate named Martin. He wore a Victra Lanyard and this was the only indication I had that he was not a Verizon employee or that this was not a Verizon store. I proceeded to trade in my iPhone 12 for an iPhone 14 Pro and would receive an $800 credit towards the 14 Pro. I also added my wife's iPhone 13 Pro Max onto the plan that she purchased directly from Apple. Our phone numbers were not transferred over even though they were supposed to be. After a week of waiting I had to go back to the store and waited hours in the store for the issue to be resolved. Martin was able to figure out and resolve the issue. I thought everything was completed but that was just the beginning. After the first billing cycle, I logged into my Verizon account and saw that a device payment plan was added to my wife's iPhone even though she purchased through Apple. I went back to the store. Martin called Verizon and attempted to resolve the new issue. Unfortunately, it did not get resolved. Daphne, the store manager stated they would provide a refund for the full amount of my wife's iPhone charged in the payment plan. She stated they cannot cancel the payment plan and I would continue to be charged monthly until the end of the payment plan. I was supposed to receive the check within 4 weeks. The district manager was emailed for approval per Daphne as well. She stated they would be keeping in contact with me to get this issue resolved asap. Two months went by and I received no check. I received no phone calls or any other type of communication but continued to pay for my wife's iPhone that was already paid for through Apple. I called Verizon. They were unable to help due to purchasing Verizon services through an authorized dealer. I called the store and spoke with another sales associate named Clay. He stated Daphne is now the manager at their Riverbank location but he would followup with her and get back to me. I received a call back from Clay within a few hours and he stated the check had been approved. But it would be another month before I would receive it. He provided no explanation as to why it was taking so long. After dealing with all of the above, I never received a trade in credit of $800 for my iPhone 12 to my Verizon bill. Apparently the trade in wasn't submitted correctly and they had to resubmit. Not sure it happened. October arrived. Still no check, and no trade in credit. This whole experience has been a cluster. I again called the store multiple times over multiple days to speak with Martin. He finally returned my call but had only excuses for why I still had not received the refund check or trade in credit. Their new manager was supposed to call me back but i never heard from them. I found Victras corporate employee directory on the internet then left a message requesting assistance with these issues. I also planned to speak with our local news station if I did not get a return call. Amya from the Victra corporate office returned my call. I provided an explanation of all the issues that have arisen since transferring my cell phone service to Verizon with Victra. She stated she would be following up and to please allow her a week to resolve all these issues since we were speaking on a Friday afternoon. Amya called me back within 5 days. The payment plan was removed from my Verizon bill for my wife's iPhone 13 Pro Max, and $180.00 was credited to my Verizon bill for the payments that were made to the payment plan. Unfortunately, due to Martins error when submitting my trade in originally I am only receiving a check for the current market value of my iPhone 12. I have now received a check in the amount of $565 for my iPhone 12. Finally, the 5 month nightmare is over and it only took a staff member at Victra Corporate 5 days to fix the mess. Daphne, you suck as a manager and lied to me!, pretty much left me hanging with no help. Martin, you're an idiot and all this mess was your fault!. AVOID THIS STORE! Save yourself the hassle and go directly to a corporate Verizon store or the Verizon website. Screw this store! read more

I wanted to purchase an Apple Ultra 2 watch but needed to know that both phone numbers I have on my phone would work with the watch. Gabriel assured me the watch could only be assigned to one of my numbers. I asked if he knew this or just thought (I asked that because of how he answered). He said "it's not promoted to do that". I asked if he was willing to research it - he pretended to and said that I could not do it. My Son looked it up in under a minute and it showed that we could use the watch with the two numbers I have assigned to my phone. Gabriel was completely apathetic the entire time - and was unapologetic when we demonstrated to him that his assumption was incorrect. read more

Do yourself a gigantic favor and don't go here, go to a main store instead. This place is a ripoff, and the service sucks. The people working there are that out rude. read more

I want to first off say a huge thank you to Savannah and Olga for helping me get my Apple Watches activated for both my kids. They understood why I needed them and did everything in their power to get them fixed! They sat with me for 3+ hours to get my Apple watches activated. THEY ARE ROCKSTARS AND SHOULD BE REWARDED FOR THIER HARD-WORK!!!! I wish I could give more than 5 stars for the both of them!!! THANK YOU AGAIN GIRLS! Now as for the manager Julia, I wish I could give her NEGATIVE stars! She should not be a manager and should be talked to about her attitude and her eye rolling. She was more interested in her cellphone conversation then helping a customer. She told me she couldn't do anything and told me to contact customer care which I did with no success. Julia was very rude and needs to work on her customer service! read more

I like going to the Verizon Store because it's very close to my house, and better than driving 40 minutes through the next two towns if I can help it. The salesman was very knowledgeable on Verizon issues obviously, but he also knew quite a bit about iPhones. This was great because it saved me a trip to the appleStore. If he couldn't answer a question or didn't carry a product, at least he was honest about that & pointed me in the right direction. read more

Wasn't acknowledged even after being in the store for 30 min. With two workers in store. A simple "hello" or a "we'll be with you as soon as we can" would of even been fine. This store is only about their sales. They were nicer to me when i was buying my phone the last time i came in. Don't recommend giving them a sale. Go support a different verizon. read more

Each and every time I go to this store it's an issue. They can't do this or that because they are not a corporate store.....well it still says Verizon on the sign? This place is a joke read more

I upgraded my phone and rate plan at this store. I was told there would be no change in my monthly payment. They were wrong. My bill doubled. read more

This store has fantastic employees! They were helpful and accommodating when I upgraded my phone. They talked me through the process and made the transition seamless. I appreciate their professionalism and will be using this store for all of my future Verizon needs!! read more

Bad customer service long wait times and pretty expensive was not happy with the way I was treated.

Went there at 330 to get some technical support and the lazy lad behind the desk stated had zero desire to do a thing except sit there and collect a check... Go to ATT is my next choice... he is definitely where he belongs. read more

Adam the assistant store manager was extremely rude, Refusing to help us because we both have medical conditions that we can't where masks, after talking shit to me and my wife kicked us out of the store different store employee walked in to the store and didn't have a mask on as well as a different customer and was not talked to. will never go back read more

If you're looking to get a new phone or add a line or anything with Verizon, go with KYLER here in oakdale! Made the transaction simple and easy. His customer service was off the roof! Ask for KYLER read more

I came into the store expecting to buy a new phone, and Aaron and Evey were able to assisted me with my daughters phone on restricting apps. They were so very knowledgeable about the products they sale. Aaron went the extra mile even showing me how to set up my daughters phone! They saved me time and money! Wonderful store and amazing employees that are knowledgeable and friendly!! read more

Purchased the IPhoneX; it takes much time to purchase, set up and buy accessories for a new phone. Which sometimes can be a excruciating experience. Tyler at Verizon was a delight! Very helpful setting me up, while providing excellent customer service!! The manager was extremely helpful with my purchase of an IPhone watch and accessories. 5 star service!! read more

I was there 2 different days and the employees have the worst customer service. You walk in and they don't say a work at all. After an hour there there wasn't a sorry this is taking so long or will be with you as soon as possible. The first time I had to ask if I could get some help with the product. Shouldn't have to ask. Go to riverbank or elsewhere but not the oakdale store. They don't even deserve 1 star. read more

I can't explain how truly blessed and happy I am that I decided to walk into Verizon in Oakdale !!! This place rocks !!! The best by far customer service I have ever received from any Verizon store !!! I've been a Verizon Client for over 10 years and with this experience I hope all the other Verizon locations take lead from this site here on East F Street !!! The Verizon representatives who helped me and went by far above and beyond in answering all my questions and giving me the best options possible were Adalberto Rodriguez, Alpho Webb, and Jon David !!! You guys are amazing and you make the world a better place !!! Happy Thanksgiving to all of you !!! read more

Great service. Clean store. We were helped by Alpha, he was great and very knowledgeable

Excellent service! Alpho was extremely knowledgeable and helpful. We were on our way to Yosemite and I had a small issue with my phone and he got me taken care of in no time flat. Much appreciated! read more

This store great. The staff is super helpful. I came in with a technical problem and they were able to get me out of a jam Thanks! read more

Super good service. Clint was very helpful and was super easy and pleasant to interact with.

Manager at the store is great willing to try to help with any problems I would recommend his service anywhere

I would highly recommend this store for any of your Verizon needs and would like to thank the gentlemen who helped me with my purchases! Go see Alpha & Ivan for help they are amazing & ask about the HUM! read more

John is the man! For some reason I had trouble backing up my old iPhone and he spent over two hours helping me and made sure I was totally happy and satisfied before I left. Can't thank him enough for the patience and help today, it was greatly appreciated! Save yourself the hassle and ask for John next time you go in! read more