Ok so to start out we have a few phones in our household and yet another needed to be added. AT&T…read more is our choice and we headed for the local phone store. Met Matthew, have you met Matthew? What a great young man. Very present and relaxed and listed to my needs and what I wanted. He provided answers and interjected personal anecdotes along the way. The whole time still feeling like he listened and cared about what I needed. Phone rang and handled it quickly and right back to me. More customers came in and he let them know he was finishing with me and was on the way, all in a relaxing reassuring tone like he had everything well in hand. Finished my purchase with some discounts I didn't account for and out the door I went , a new iPhone 14 pro max for the wife and Christmas was saved. Thank you AT&T for the phone and thank you Matthew for your time and attention.

I would put 0 stars but that is not an option. Been coming to this store for the last two years…read more Normally a younger kid would be in there and he is the most patient employee. Never hesitates to help this older lady who hates technology. But I went in there recently and an older gentleman was there and he was nothing but rude! Seemed overly annoyed that I didn't know how to work a new phone for transferring data! But I'm also glad I ran into him because I just moved all my phone lines to Verizon because of him! So thank you

I went in with my wife two or three times for different problems. I was helped in a reasonable time…read moreand both times wit assistance from a supervisor two out of three problems were resolved. One problem with accessing my email is unresolved. There was much time and effort spent with both my wife and myself in problem solution. Thanks very much for your help!

I was so excited to give a 5 star review BUT I can't lie so I need to give an updated review. I was…read morecompletely lied to when getting started with internet services. I was told so many wonderful things and was promised a set price on my bill and I can't even believe how this employee lied just to make the sale! Everything she told me was a lie! From the price for the internet alone to the future price of the bill in total. It's a shame that the employees lie to customers just to get a sale! I returned the equipment and I don't think I'll ever trust these Verizon employees when looking to start services with them. I called 611 about the internet service before I even decided to cancel it and she is who told me the employee lied to me about the cost of the internet service. She said there is no way that I could get the price that this Verizon STORE employee told my wife and I. So we decided to cancel because there's no way I'd ever pay over $100 for the internet. The woman on the phone said they can't go lower than $65 a month and that's not what I was told in store when I was starting service with them. So yes we canceled and never again will I trust the word of these employees in store.

Lesly H. Was awesome to work with! Very professional, informative, and personable! I couldn't have…read moreasked for a better wireless expert today at Verizon in Angels Camp! She sold me the new Apple Ultra watch 2 and helped me every step of the way to get it going and she even answered all my questions! She's a pro at this wireless stuff! Come in and ask for Lesly!

Christine & Leslie superb service to my dysfunctional account ~ it is now straightened out & it…read moretook a lot of patience~ THANK U SOO MUCH!

I had issues with my 4lines being ported over. I went to the Oakdale T mobile store. It was such…read morea pleasure to be help d by the store manager Pat. Very knowledgeable, courteous... she definitely cares about her customers. I have to say , Store Manager Pat, is the best. Trust me if you have any issues, go see Pat!!!

Fuimos a la tienda y la manager PAT nos agregó más líneas de las que pedimos. Necesitábamos 5…read morelíneas pero nos dieron 10 líneas. La factura tenía que ser de $183 pero nos llegó de $400. Tengan cuidado por favor.

The owner is usually on sight. He and his staff go out of their way to help you find what your…read morelooking. They won't try to just sell you anything if the gadget isn't right for you they will be honest. If there is something you want they will try to get it. They are informative, honest and fairly priced. Not only that but they are not greedy if your maybe a few dollars short, they will give a discount to help. I keep going back because I know they are fair.

This store has the best service very friendly, great atmosphere, a LOT of tech, and a great place…read moreto sell your gadgets and tech you don't need/want for store credit which is what I go for and outside money (not in store credit) I drive from Stockton just to go here! Great place!

Just bought a iPhone from Denessa at the cricket store on 11 st in Tracy . The customer service was…read morethe best I've ever experienced. Denessa was great at setting up my phone and so helpful in answering all my questions. Highly recommended for the most knowledgeable and friendly service. Thanks Denessa for all your help. Douglas Pyers

Danessa and Sam were very helpful. I went in to just look around but ended up getting the 5G plan…read morefor my family and I. Great customer service. I definitely recommend Cricket for anyone with connection issues. I had Metro PCS and it sucked but the same day I got cricket my connection was way better than I thought it could be.

Terrible customer service and non-competitive pricing. I plan to leave them after being their…read morecustomer for 25+ years.

I came into the Sonora store because my phone was having an intermittent issue. I explained that…read morethe problem comes and goes. The two employees working told me that unless they could replicate the issue right there in the store, they couldn't help. They suggested I go home, get my Apple charger and Apple earphones, and bring everything back to demonstrate the problem. When I asked whether they didn't believe me, the young man repeated, "If we can't replicate the issue, we can't help you." Since I pay for full insurance on the device, I expected some troubleshooting or at least guidance, but there was none. Later that afternoon, I called Verizon's customer service line and explained the situation again. I was transferred several times and had to repeat the issue with each person until I reached Verizon technical support. They identified the problem immediately and told me it would get worse, saying, "It just happens sometimes." They approved a replacement on the spot. Even with full insurance, the replacement cost $90, and when UPS delivered the device there was another $33 charge. I also learned that the insurance isn't handled by Verizon at all--it's Asurion--so you have to file a claim directly with them. I had hoped the in-store experience was an isolated situation, but after reading the reviews, it's clear it isn't. I'm sharing this so the store can improve training on how to handle intermittent device issues and better support customers who are already paying for protection. It would also help if the insurance coverage and actual costs were fully explained when people purchase their phones. If everything must be handled over the phone or online, then the store functions only as a sales location, not a service one.

Tisha was absolutely amazing. She has excellent customer service and fights for your needs like…read morethey are her own. She deserves a raise or promotion!! Thank you Tisha!!

Very friendly people who work here! I stopped by to get my grandma a new phone & also for help…read morefilling an insurance claim for my broken phone. Gabriel & Anthony both helped me out. Super cool guys & so helpful!! I was able to get a new phone sent out to me and it really took no time. My grandma got a new iPhone and she was able to keep her bill the same. They had me leave my grandmas phone while everything from her old phone transferred to her new phone. When I came back everything was ready 2 go. Easy peezy!! This is a great Verizon!

Do not get ATT wireless in Riverbank, It only works part time. We have complained with being told…read moreto unplug and start again. We have done this many times since we got. It only works part time every day. The store no help. Just does not work well. ATT needs to boost power. I also have ATT internet, sometimes strong but mostly mediam must be something better this area, I am looking

The good of this store is the convenience and location. Luis is very knowledgeable and engaged in…read morethe needs of the customer. Then there is Donna. She has no customer skills or understanding of the frustration that comes with needing assistance. Although she was able to help resolve my phone issue, her responses to my questions were very short and comes off as abrasive. Her demeanor is "having no time to deal with this". She does not have a welcoming approach and for Pete's sake, wearing your sunglasses indoors on your head while you are working gives the vibe that she is on her way out to lunch. If it were a hairband I would understand. Have you seen the sun in Modesto? We haven't seen sun in days. I would not refer my friends or family to her.