I have family in Tracy and so I'll stop in this store for help when I'm in town, and I don't think…read moreI've ever had a single positive experience. They are not interested in actually providing customer service, they're ONLY interested in signing new customers. Once they have your money and have you locked into a contract they will never help you again. My phone service has barely worked for the last year when I leave my house, it just won't let me make phone calls or use the internet unless I'm at home. I've called multiple times to get help, or to get them to lower my bill because of the bad service, and they refuse. This Tracy store literally doesn't provide any actual customer service, they have told me multiple times that if I want any help that I have to drive to Livermore or Stockton. So then what's the use of having verizon stores in Tracy??? I've been a Verizon customer for 20 years and fully regret the loyalty I've shown this corporation. They've proven to not care about their customers, and the Tracy store is an excellent example of that. The people in this particular store aren't good at their job, and I don't recommend that anyone sign-up to be taken advantage of by this company. Service is bad. Coverage is bad. Price is bad. Ultimately, Verizon has become just another awful company.

I would give them a ZERO rating if I could. So I went in the store to upgrade one of my lines about…read more3 months ago. The representative Devin/Devon helped me. He told me I could get a FREE new apple watch with the upgrade..Mind you I already had a line for my Apple Watch where I was only paying like $10 a month. So they order the Apple Watch I want and when I come back to pick it up they cancel my current Apple Watch line and open a new line. I then later realize when I get my next bill the watch IS NOT FREE and now I'm paying $30 a month for a line that I was previously paying $10 total for before. I don't live in Tracy so now Verizon is telling me I need to go back to the store to try to resolve this. My advice GO SOMEWHERE else.

They have no regard for the customer's time, nor do they pay any attention to the customers…read more I was sitting here waiting for my turn, but they started working on someone who came after me and told me to wait even longer.

Alejandro at Verizon was was awesome. He fixed all the problems we had with Customer Service and…read morewas so patient and kind anytime you have to buy a phone or do anything please go to Alejandro. He's awesome.

I have had great experiences in this store! The latest one was on Tuesday with Jay. I had a debit…read morecard with a rebate for $689 for buying 2 Galaxy 7's back in January. I just handed him the letter with the card and he did everything! He was pleasant while doing all of the work, and then ok, sign here. And I had some money left over on the card and he said I could use it on anything I want!!! Great service!

I've had consistently frustrating experiences at this location due to long wait times and poor…read morecustomer service. Compared to other locations, the level of service here has been noticeably lower. I believe there's an opportunity to improve both efficiency and the overall customer experience." They love hanging out in the back I don't get it

I don't know how this place has only two stars. I have worked with Abdul twice now and the service…read morewas excellent and prices were the lowest in Tracy. The customer service was great and friendly. Highly recommend.

Zero stars. This business is a front. Fraud. Charged 300$ and gave back the product more broken…read morethen it started. Changes the pricing and amount continuously. Fraud. Horrible service.

Affordability rate to fix IPhone 7 plus I repaired my iPhone…read more7 plus home buttom, Back cover and great customer support service

From the owner: Hi Are you looking for a mobile phone repair service that…read morestands out from the rest, look no further, O&R Phone Repair LLC, we pride ourselves on offering exceptional services that go about and beyond your expectations. We are special in Expert technicians, Quality Parts, Quick Turnaround, affordable pricing and excellent services.

If you're looking for an AT&T store, i highly suggest finding another branch. I've lived in the…read morearea for 14 years and no joke, every time we come to this branch they never help us. We end up getting our services completed at Best Buy. We came in for new upgrades and as soon as we said upgrades, they immediately said, no. They don't have the phones in stock (fine) but they never mention other options like ordering the phones, or other solutions. I stead they say- go to Best Buy. Customer service is non existent at this branch. So we ended up at Best Buy and sure enough we got what we wanted. Also spoke to their associates who said this branch is notorious for sending their clients to Best Buy. So corporate- are you wondering why your sales doesn't make sense? It's bec they're giving away your business.

They don't know what they do. No point in making appointments. I had an appointment at 11AM, waited…read moretill 12:20 and left. When I texted them the response was an apology saying their 10 AM customer took 2.5 hrs . I took another appointment at 5PM. I was at the store .. and then the same associate who gave me appointment called in someone in the queue ignoring the appointment and when I reached them, she asked me to wait for 10 more mins . Very unprofessional and I don't think they know how to manage appointments or time . I am still at the store waiting since 40 mins for a 5 PM appointment.

Irfaaz did god's work to my iphone 11. I dropped it on a sharp corner and caused it to crack of…read morecourse. I hit up RepairALL for a quote and i didn't hesitate to change out my battery and replace the screen. Turn around time was only 30 mins but i came in 1hr later. Ever since i got it, it feels like a brand new phone. I think b4 u buy a new phone just change the battery as maintenance and the performance will be better unless u want the new features of a 15 with the camera quality etc. I'll definitely be coming back to replace my macbook battery too soon once i have the time

Didn't like their response, after telling them exactly what I was experiencing with my phone. After…read moredoing a phone scan and from issues that I was experiencing, I knew that I needed a new battery. I also needed a new screen since it was cracked. They couldn't give me an estimate and wanted me to bring the phone in so they could "find" other issues.

Julie the new hire has some great customer service skills very friendly and she knows what's she's…read moredoing!

I have had every phone company out there. Boost mobile is by far the worst of the WORST…read more Any SIMPLE basic issue you MAY have will easily turn into hours if not months of trying to figure it out. Not to mention each and EVERY representative you speak to will give you different and inaccurate information. Avoid boost at all costs huge unnecessary headache. I NEVER hated a phone company as much as I hate boost mobile. They are so bad I'm dedicating my only day off to try and figure out a phone issue I've had for a couple of months. Months I paid in advance.

I had dropped and broke my work phone I needed it repaired as soon as possible I called the store…read morethey had part in stock they got me in and out in no time with a new screen recommend this place to anyone looking to get there phone repaired *fast service * quality work *great prices

Place felt sketch when I walked in. I took an iPhone in to give to my daughter. Needed the screen…read morefixed and somehow ended up having to buy a new battery and new charger port because he said mine were broken. Ended up paying way more than the initial deal.