10/10 go and see Tayler. He was super helpful. After a terrible experience at the other location I…read moream glad I didn't give up and decided to visit.

I like their customer service at this location. TMobile has great rewards on Tuesdays.read more

Priscilla was awesome!!! I had great customer service at the AT&T in Manteca. She was very…read morepersonable and answered all questions and concerns I had.

I called to ask about phones for my kids for the holidays as I'm talking the manager hung on me and…read moreI called back and told her that was very rude & she said I already answered your question, but since when do managers hang up on customers mid conversation and not ask would you like to buy the phones or is there anything I can help you with? Then I asked for her name and said her name was Stella but I looked up on the website and the store managers name is Ileina. She was very unprofessional

Theres absolutely no customer service staffing for electronics. They have everything behind glass…read moreand I came in to buy a pair of headphones and probably 15 to 20 target employees passed me in an hour doing online car orders and didn't bother to send anyone to electronics to sell me a pair of beats that I fully intended to buy. I needed a rice cooker and some 50 cent tumblers so I grabbed those and left but if your gonna have everything behind glass you ought to have people to open the stuff or just become an online retailer. Dont try to trick people to come into brick and mortar when your just an online retailer.

I tried to prepay in cash after Metro sends me a reminder text to do so within 6 days when my…read moreservice would be up but both Metros in Manteca say they cannot do that as if it was only possible the before day or the day of. I've never had this problem at any other Metro including the previous Metros management in the same locations. locations 1178 E Yosemite Avenue, Manteca, CA 95336 & 1166 N Main St, Manteca, CA 95336 . I can also pay for an extra month at others. I also find it odd that they send you a text with a code to give them a confirmation but what if someone else was paying for me or I was paying for someone else. I don't know if they understand that this is a prepaid service and not a bill.. also can you cut out all the small talk & wasting time when you have others waiting in line to receservice and people walking out from getting tired of waiting. It's like the business model is designed around not making money because people are almost forced to take their business elsewhere.

We went in because of a text message I received about a phone discount which was too good to be…read moretrue. So I went in to confirm and sure enough I got a crazy discount on an iPhone !! Can't say how happy i am

Donna and Mariela really know how to take care of you ! I purchased my phone at another location…read moreand forgot to get my stuff transferred. They helped me with a smile and didn't give me a hard time.

Had a great experience purchasing my new phone at AT&T⁠. The staff was friendly, knowledgeable,…read moreand made the upgrade process quick and easy. They answered all my questions, helped transfer my data, and made sure everything was set up before I left. Excellent customer service and a hassle-free experience! Thank you Kirsten !

I visited the AT&T store in Manteca, California with my wife to upgrade our phones. Unfortunately,…read morethe customer service was very disappointing. There was only one employee working, and she was helping another customer when we arrived. We waited for almost 15 minutes, and another customer arrived and waited around 5-6 minutes as well. During that time, the employee never greeted us, acknowledged us, or let us know how long the wait would be. There was no communication at all. After waiting, we ended up leaving without receiving any service. Very poor customer service experience.

Great place do go get a new phone. People are helpful and knowledgeable. Ashlee was a great help…read moregetting everything done. The only problem I did find out after getting my phone is they charge $40 setup for success Which Ashlee did not tell me about the fee, I find this unprofessional and sneaky. So they are getting a paycheck plus I have to give them a $40 tip omg!!

I would give this location no stars if possible. I switched over from AT&T for a "cheaper" monthly…read moredue and "better" wireless service/connection. My service with Verizon is NOT better than AT&T. In fact, I find simple apps like weather & maps taking forever to load when I never had this problem before with AT&T. I was paying less than $230 at AT&T with unlimited data and talk for 6 lines. No problems whatsoever. I only left for a cheaper due. BIG MISTAKE. These guys have been charging me nearly $600 a month. I've been with them for nearly 4 months and I still don't have a realistic average monthly bill. The staff is not helpful and dishonest. I was made false promises, misinformed and scammed. When I bring to their attention what I was promised and what's actually happening they tell me "we didn't know either, Verizon corporate didn't tell us." "Our old manager quit and I'm still learning." A bunch of lame excuses with no accountability. My advise is stay away, at least from this location. Go to a legit Verizon store vs an "authorized retailer." Very incompetent staff and horrible customer service. The only deal they came through on was a free wireless charger, contingent on me leaving them a good review on Yelp. Truly shows their desperation to make a profit.

They overcharge you big time and the customer service is horrible. I never get my credits promised…read moreto me, don't waste your time!

Verizon does NOT value it's long term customers. So, I guess I should be saying "Thank You,…read moreVerizon, for not valuing me as a Valued, Long-Time, Loyal Customer. I went across the street to TMobile and got treated as a Valued Customer should be treated." Loyal customer for over 20 years, never got anything for free from Verizon. My iphone gave out and I went in to see what kind of LOVE Verizon has for it's LOYAL LONG-TERM CUSTOMERS. First Customer Service Rep had me walking out with just having to pay the sales tax on a new iPhone 15. Got stuck on transferring data and had to get the boss. I explained to the "boss" Simon, that I was a long time customer and my phone broke. I wanted a free phone (just like a new customer would get) for my over 20 years of Customer Loyalty. He told me he was "The Boss", he said how things went around there and that shouldn't be a problem, he just needed to look at something. He looked at a few things, then he stopped looking and tried to sell my their internet, then he tried to get me to apply for the Credit Card - which I did because it was going to make paying my bill easier (To be honest, I felt like the quicker I said yes to him, the quicker we could get back to processing my transaction). Once he got all of that taken care of, he went to review my prospective purchase and told me that "No, the plans we have cost "X". I said "No, your employee told me all I was going to pay was the sales tax." He said "No, our plans... blah blah blah." He called the other employee over, who apologized and said he made a mistake. That I would have to pay for the phone after all. So much for "Customer Loyalty". The "deals" are just for new customers, to get them in the door. Us long time, loyal customers aren't worthy of a good deal now and then. Especially after being with Verizon for over 20 years. I took my phone back, went across the street to TMobile. I got a brand new iPhone 15, the phone case, wall adapter for charging AND an Apple Watch (ALL FOR FREE), along with free Netflix and Apple TV. I also didn't get charged a fee to import my phone data onto the new phone. When I walked out of there, my phone and my apple watch were both completely ready to use.

Came in with my father the other day to switch our phone line to T- Mobile. Store was empty and we…read morewere seen right away from Veronica. Veronica was extremely helpful and attentive when helping us. We explained that we had initially done everything over the phone/online and got sent new iPhones right away. We came in to transfer our line and set up our new phones. Veronica helped us throughout and also told us about their wifi/internet box which we took to test for two weeks before actually buying. In the end we were able to get our new phones set up, our t life account set up, and a new WiFi box. Overall Veronica was very helpful and nice. We are happy with our new phones and new lie.

Believe the 1 star review. Came in to upgrade my phone was easily the worse customer experience…read moreservice I've ever had. Women with glasses was incredibly smug and unwelcoming and her coworkers was rude. And if the employees are reading this best believe I've already contacted your headquarters. You should be getting a call anytime soon. If at all possible go to any other T-Mobile location.