I purchased a phone from this bussiness in November, 2015 recieving excellent service. Polite, helpful and patient. This phone however was stolen from my car. I went back to this location to purchase a new phone excpecting good customer service. I choose a phone, asked to also purchase a case and screen protector. The young woman helping me began putting the protector on. I then noticed there was a small spot that would not move as she pushed out the bubbles. Bottom line it was a scratch. I asked for a new screen protector stating" i should not have to accept a phone i have not even touched with a scratch". The manager tried to remove the spot also insisting it was a bubble. Even i know a bubble would nt stay in the same spot. i know that she did not put the scratch, she was very careful, however it as obviously a scratch.The woman in charge said "i will sell you another one but i wont replace this one". After spending $200. On a phone and being upset over a stolen phone, I would think this store would have a little better customer service. I did end ip with another screen protector after waiting another 20 minutes. Myself working in customer service, $10. Is not worth loosing several customers over. Very poor customer service with an extremely long line of customer watching. read more