Came in with my father the other day to switch our phone line to T- Mobile. Store was empty and we were seen right away from Veronica. Veronica was extremely helpful and attentive when helping us. We explained that we had initially done everything over the phone/online and got sent new iPhones right away. We came in to transfer our line and set up our new phones. Veronica helped us throughout and also told us about their wifi/internet box which we took to test for two weeks before actually buying. In the end we were able to get our new phones set up, our t life account set up, and a new WiFi box. Overall Veronica was very helpful and nice. We are happy with our new phones and new lie. read more

My late wife and I went to T mobile to get their service. At first they quoted us 50 dollars per line and at first everything was OK and then they started raising our bills and then my wife died and the bills started climbing. I shut off her phone and I just kept mine.I got so tired of their crazy I decided to go back to Metro but they wouldn't let me keep my own number even after I paid for my phone and they said I would have to pay 400.00 for my wife's phone which was barely a 200.00 phone and I had to change my phone number after having it for nearly 20 years. What makes them think their better than anyone else? This was bullshit .Dont get ripped off like I did...Steve Stanuseich read more

I came in to upgrade my son's phone because I thought it was broken. Zachary was able to get the phone working & saved me from an unnecessary purchase. Appreciate his help & honesty...not just trying to get another sale. The other T mobile store down the street didn't even try to troubleshoot the phone. I live in Tracy but will definitely come to this location in the future! Thank you so much, Zachary !! read more

This Experience store in Manteca is 100% useless- when it comes to resolving issues they did absolutely nothing, all they did is referred me to the original store I purchased my phone from. What kind of customer experience are they talking about? Because for me it was al negative. They suck! Don't go there! They are horrible! I had to add one star to post this review but they deserve ZERO! read more

I went in yesterday with my family wanting to see what our options were to make some changes/upgrades and adding a line. We were met with a girl whom I've unfortunately dealt with before. Her demeanor is very cold and unfriendly and pretty smug. She offered no help no suggestions nothing. With 0 help and ready to give up I went down the road to the other location and had the best experience. I walked out with 2 new phones and a new line and savings. 10/10 go to the other location. Apparently try this one doesn't work on commission so their eagerness to provide good customer service is not a priority read more

David and all the staff here have been super helpful and great at their customer service. Team player environment as everyone helped one another out. Chill atmosphere and no pressure sales tactic. I like it so much here I came 3 days here for phones and accessories . That says something and I am not from this area. East front store parking. Clean store and close to all your favorite food staples like Dutch bros coffee raising canes chic filet and a handful of other favorite joints read more

T-Mobile Experience Store - Mobile Phones Near Me - Manteca, California

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T-Mobile had a great deal for me. I could replace my 2020 iPhone SE with the 2022 model for just $1.25 per month. I was ready. I ordered through the Sprint app and the phone was on the way. I was attempting to transfer my data and activate the phone in the opposite order and did not activate service. So, the next day, i headed to the local store, which was near work. Zackery offered to help, and said that it wasn't the first time he'd heard such a story. He tried a few things but because I was previously a Sprint customer (20+ years!), they didn't work. He ended up swapping SIM cards and that fixed the issue. Well done! read more

Clean and friendly staff.. The staff were helpful and knowledgeable. They help us pick the right phone and deal for our service. Thank you. read more

T-Mobile Experience Store - S10 - Mobile Phones Near Me - Manteca, California

Stay away from T-MobileFamily Plans. It's easy to get put on one by a family member, but almost impossible to get off of one, which must be part of the T- Mobile profit making plan. read more

T-Mobil NEVER again! Worst company to deal with. Wireless router returned to store to cancel as it has not been working for the past 3 weeks and on and off since we originally started. Went to store to turn in router etc.. they were happy to take the stuff but apparently not able to cancel service, they gave us a number to call to cancel and it was the wrong number. Finally able to get a hold of them, they won't/ can't cancel with just the account number they want a passcode too which we have never used,asked for a supervisor said there wasn't one to speak to. Finally after a long ordeal he wanted to transfer us to a supervisor lol (umm thought there were none Available ) Worst company ever!!!!! read more

Great customer service!!! Went here a few months ago to get my screen protector replaced and they help me quickly and efficiently, super friendly. read more

Update: T-Mobile has gone down hill. They have a manager named Bianca who's like a raging Bull. Kicks your name off the queue if she doesn't like you. Sits around doing absolutely NOTHING. Then come the shady guy Jamie with a flash light takes out my SIM card without the permission of the customer. They enacted these safety measures which they don't adhere to. You make an appointment only for them to take others ahead of you. Place was disgusting. No social distancing. Breeding ground for God knows what. Glad to be rid of such an awful service. read more

This T-Mobile only cares about their mask policy and not their customers. I was told that I have to wear a mask (even though the law is that I don't have to wear a mask) which I did put one on and was treated horribly. The lady gave me attitude, so I asked to deal with the man who walked over, yet he was hostile and told me to leave the premises, after asking to buy a new phone from him since she wanted to hand all my papers back to me. Worst experience I have ever had at any business and I would not recommend this place of business for any of your phone needs read more

My family and I wanted to give a huge shout out to Marissa!! The 4 of us are on 3 different carriers and we all wanted to consolidate over to T-Mobile. We had a hunch that the process of switching over that many lines was going to be a bit time consuming, but we had no idea how extensive the process would be. Regardless, Marissa stuck with us through the whole thing, then put up with all of our phone tag back and forth after we went home, and answered all of our ridiculous questions with a cheerful attitude. She was incredibly positive throughout the entire process and turned a complicated transaction into an easy one. Thank you so much Marissa! We really appreciate you!! read more

I use to love this place had the best workers but the last two times I have gone I've gotten same guy Jamie who is the worst employee he had attitude seems like he doesn't want to be there you ask him a question he doesn't know the answer to he either needs to get his stuff together or get another job read more

I recently went in to set up service recently. Unfortunately, coverage was good everywhere, but a bit weak at my house. So I went back and they set me up with a Cellspot, which solved it. We stopped by today to make a minor change to our service, and had to wait about 5 minutes for an available rep. During that time, they apologized twice for the wait. Then they quickly help us. Through multiple interactions, with the folks at the Manteca store, the service has been great. read more

TMOBILE has been my provider for a while now and I will only get my phones and accessories from the Manteca TMOBILE shop! Marisa and Lizeth are always so helpful with answering every question I have, and they are always friendly. Definitely go see them for your mobile phone needs, they will not disappoint. read more

I've been coming to this store for about a year now since switching from Verizon. I've had the pleasure of being helped a couple times by Rachel and she is great. She knows a lot about mobile devices and services and is always a blast to talk too. I've always had a good experiences with this location. read more

T-Mobile Experience Store - Mobile Phones Near Me - Manteca, California

Garbage not happy at all. Phone won't back up. I have 12 apps and can't put anymore on. I paid my phone off and they want to charge me $74 to upgrade and the phone has a slight bend in it but no shattered screen and they won't let me turn it in unless I pay $165 to fix it then I could turn it in, don't forget I STILL HAVE to pay $74 after to upgrade for FREE. BUut hey they will at least give me a free iPad..... but I need to pay for the data plan. You get no status from me. And I will pass it on. Your service and apples product. Thumbs down read more

Now that I have received a comment from the manager of this location I can now put a name to the horrible service. Nick was the "manager" on duty. Nick was the disrespectful and unprofessional manager. If I could get the district manager to call me or leave their number that would be ideal. read more

DO NOT SIGN WITH T-MOBLE! After your contract is up and you try to end with them you have to return their equipment but they WILL NOT ACCEPT it hand delivered by you to them if you have already quit them and are no longer a customer. They make you send the equipment by mail. They do this so they do not have to give you a receipt that they received their equipment from you. Even if you have a receipt from the post office that you mailed it T-Mobile still claims you owe hundreds of dollars in non returned equipment fees. Then with in a matter of days after you end your business with them they send you to a collection company EVEN THOUGH YOU DO NOT OWE THEM A DIME! They are doing this to so many people! Search on line about T-Mobile scams and see for yourself. We are not the only ones they did this to. I am going to report them to the BBB for this as others have already done. read more

Walked in and no one greeted us, walked around the store and still nothing, sat down and waited about 15-20 mins and STILL nothing. The 3 people working there didn't even look over at us. Walked back out. Wasted my day off to come to this place. Get your shit together Tmobile I'm about to transfer my business services to att bcz I'm tired of dealing with your customer service. read more

T-Mobile Experience Store - Shitty ass customer service. - Mobile Phones Near Me - Manteca, California

The customer service I received was outstanding. Even though the representative works off commission and could've made a lot of extra money he still saved me money by showing me other options. I've been in the store three times and have experienced outstanding service every time. I've referred two friends and two family members and they love the service as well. read more

O stars for you tmobile but it's not a choice on here! They have bad customer service. They only greet certain people. My husband walked in wasn't greeted or asked what he needed. They were busy but they usually say we will be with you shortly. He wasn't told anything at all. They need training on customer service! read more

Called ahead to make sure phone was in stock and they would honor the same promotion I saw on the T-Mobile web site. Woman on the phone said yes. I printed it out just in case. 10 registers, 2 employees, 2 customers ahead of me. Waited 40 minutes to talk to someone once I got there. They would not honor the web site promotion. They were apathetic and suggested that I buy from t-mobile.com instead. I wanted to get it in store so I could get it the same day without having to pay shipping. Instead, I wasted my time and ended up buying it online anyway. The associate was Felicia and the manager was Dave. read more

Do you like being ignored ? Come here no greeting accept from the girl getting off work... Just wow read more

T-Mobile Experience Store - Mobile Phones Near Me - Manteca, California

Best T-Mobile I've been to...and I try to come often for new devices or toys!! ..Gotta thank Marisa with all the help..she is the best!! read more

Nice Customer Service Person in this Location , Like T and Matt .. They really help when you have an issue with your phone or bills, great job! read more

This store sucks, they hive no customer service and are rude. I had my phone warranted and these asshats LOST everything on my phone. They had two people try and couldn't figure it out. DIY tech support, a total joke;not another penny. read more

Got a new phone on 7/25/20 and we had a little trouble getting it set up bcuz I wanted to pay extra when I didn't have a plan at the time but in the end it got fixed bcuz Rachel is a GREAT mobile expert! I'm definitely going to try to go back today (7/26/20) bcuz I forgot to get a phone case and wireless charger so be expecting me again Rachel. Who knows what's gonna happen this time lol. Thanks for the great service! read more

T Mobile does not have any better coverage than it did 20 years ago. Bad customer service in Manteca - they couldn't get info showing I had already paid $65. for Sim cards- I had to call. Sim cards were supposed to be delivered after 2 days - Didn't get them until 11 days later. Still waiting for my refund of $65. read more

This T-Mobile store has made a huge turnaround from my experience. My wife and I have been in this Manteca store several times in the last couple weeks. Each time we were greeted, they had a lot of employees working so the wait was short and the employees all seemed to be knowledgeable. They all treated us and the other customers with respect and addressed our need appropriately and throughly. read more

Today I went in to T-Mobile to switch my service over. Felisha was amazing! She helped my grandpa get on a plan that was suitable for our needs. Thank you Felisha for being so awesome. read more

Customer service here is NONEXISTENT. We walk in ready to purchase 2 new iPhone 10s. There were 2 male and 1 female employee. Nobody greeted. We waited patiently for about 15 minutes or so for somebody to acknowledge us because we're not rude people and we understand they may have other people they are helping. They can easily say "hi welcome well get to you guys as soon as possible". It's that easy. I think I'm switching back to AT&T even if they may be more expensive. I pay extra for convenience and service. At least they acknowledge you and put you on a customer wait list at AT&T when it's busy in store. read more

We were looking for a new mobile carrier because AT&T had gotten on my last nerve. All the staff here were extremely friendly and helpful even under the stress of iPhone 6 release week. T was the associate we worked with and he was awesome! Explained everything thoroughly and made sure we were happy with our plan and equipment. I am very happy we switched, thank you T! read more

I have a lot of good things to say about this place but what made this place was a great employee named Amanda! She helped my family with everything we needed and went above and beyond that! She really cared for us and made everything so smooth, just a great employee. I hope she gets more praise at her work place for her great customer service. Thank you again Amanda, you're awesome! read more

I went in to get an upgrade on my iPhone and I had some questions about other products such as an apple watch. Marisa was the sales associate that helped me out. She was incredibly nice and understanding. She informed me of all the different promotional sales going on at the time but I never felt pressured to buy anything. She even gave me very useful tips on how to get the most out of the deal I was asking for. She always double-checked if the product I was asking for was in the store before I began the process to buy the product. I would highly recommend this store! read more

Stephanie was great younger manager was great also helped me even at closing time without rushing me. I was desperate too get a iPhone X and they made it happen even gave me credit for my iPhone 7. Would highly recommend if your in the area. Thanks guys. read more

Called here 5 times today and didn't get a single call back and called during business hours. Customer service sucks

Line out the door because there was 1 guy working with 2 trainees. Took an hour to get service. One of the trainees was just walking around not helping people while the crowd waited, no manger on site at the time. read more