Priscilla was awesome!!! I had great customer service at the AT&T in Manteca. She was very personable and answered all questions and concerns I had. read more

I called to ask about phones for my kids for the holidays as I'm talking the manager hung on me and I called back and told her that was very rude & she said I already answered your question, but since when do managers hang up on customers mid conversation and not ask would you like to buy the phones or is there anything I can help you with? Then I asked for her name and said her name was Stella but I looked up on the website and the store managers name is Ileina. She was very unprofessional read more

Totally scammed me! Added an extra line telling me it was just a phone number, that it was not actually another line. I was told it was necessary to get the first responders discount. I found out this was a complete lie. Be aware please. read more

DO NOT GO HERE!!! Salespeople will lie/misinform you just to close the sale. I switched a line over from a Verizon, and was promised a $800 gift card to cover my balance remaining with Verizon. Telling me I will receive it in the mail "very quick". I was never informed to upload documents online to verify my gift card. I had to call customer service just to find this out, and now finding out I have to wait almost 3 months to get this gift card. I left with them adding an incorrect email on file. Went back a week or so later, Just to catch attitude from the lady helping me telling me it's not possible to change emails... I also added home WiFi. The sales guy told me I'll be leaving with WiFi at the end of the day. Sounds awesome, right? Fast forward to the end of the transaction, I ask "so where's the WiFi box I need?" He tells me it'll come in the mail within 3-5 days...... Fast forward a couple days, I can't look up the tracking number, because they sent it to my email on file, the one that they incorrectly put down. After talking to customer service, they let me know my order was never placed at the time of me purchasing. I ended up with WiFi almost an entire week after purchasing it. My experience at this store has made me want to switch carriers asap. Even if you want att, DO NOT GO HERE. If I could give 0 stars, I would. read more

My mother went to the store to bring a copy of a my father's death certificate and they didn't even take it and refused to give my mom his phone back, until a charge that should've been cleared with the death certificate, was paid for. Genuinely don't wish bad upon people but Ms. Angel B. If you're even remotely empathetic i hope you and your miserable attitude go no where in life, because that's the direction your PATHETIC actions say about you. "Ms. Manager of the year" Angel B. decided to hold my DEAD FATHERS PHONE HOSTAGE until my mom paid a $500 charge for a reason she herself did not get clarification for. She said if my mother didn't pay the charge she would DELETE EVERYTHING OFF HIS PHONE. All his selfies from his chemos, family photos throughout the years, messages, and little videos would've been gone because Ms. Angel B. Decided that if she's miserable everyone has to be miserable like her. It baffled me how despicable and disgusting this behavior is. If any customers decide to go here, DONT. If you must go, go to Costco or that shopping center instead of dealing with Ms. Angel B.'s shenanigans. read more

So happy to get my new phone been waiting to upgrade for a while, also very friendly staff the management there was so sweet I appreciate the help knowing I didn't know my passwords Janet made it look so easy . read more

Do not go to this store! They make changes to your account without your authorization. Yesi the so called manager deserves to get FIRED ASAP. She isn't even the one who made the changes to my account but when I went back to ask why they did what they did she was the rudest human I think I have ever dealt with, when she should have been the most professional in her position as a store manager. I will continue to escalate what they did illegally but she pretty much laughed in our face and asked us to leave. AT&T has it all on a recorded line as well as we were on the phone with them confirming changes made to our account when we went back into the store. read more

Worst customer service!!! The manager is extremely unprofessional and rude. Long wait time even when there are only 1-2 customers inside the store. I would not recommend friends or family to go to this location. read more

Staff is so friendly specifically Mr Arsh he is so nice and friendly and explain everything so nicely

First and foremost I want to thanks Manny for how extremely professional and kind he was to deal with over the phone, I thought it would be a major headache to switch from the previous TV service that I currently had and that I was comfortable with over to DIRECTV, Manny made it a real breeze and headache free by answering all my questions by being very courteous, professional, and kind over the phone, Manny got me scheduled with a technician that came out and got it all hooked up in a timely manner! I am so very happy now that I have DIRECTV and the NFL Sunday ticket I am a diehard Cleveland Browns fan and I know it's painful to watch that team lose every year but I'm grateful that I'm able to watch them get a possible win soon (fingers crossed) LOL Go Browns Baby!!!! Furthermore, I also want to thank the store manager Chris for being one cool dude but not as cool as Manny of course LOL just kidding you're really cool to Chris HaHaHaHa!!! Thanks also to you Chris for your professionalism and doing the best that you could to answer any and all of my questions that I had, thanks for giving me good deals and discounts to switch over to DIRECTV. I highly recommend this AT&T Store location, come on in and ask for Manny he will get you all squared away he's a really cool dude with a very good professional attitude and personality! Thank you guys so very much I would most definitely and will recommend you to any and all of my friends and family in need of awesome satellite TV service!!! You guys rock!!! read more

AT&T Store - Awesome tech! I don't know his name but he was wonderful! Thanks Bro!!! - Mobile Phones Near Me - Manteca, California

On 02/26/2025, I would like to lodge a complaint against a rude obnoxious male (Sikh) sales consultant who originally contacted me at the store located at 1460 Hulsey Way, Manteca, California. I wanted to return an AT&T accessory I purchased online for my new cellular phone. He informed me, he needed to talk to his manager to see if they could accept the return. When he returned, he said," No they could not accept the return item because it had been used." To contact AT&T customer service and see if they would issue me a refund. I then asked him could he show me their store policy where it states, they could not accept the return item. I also asked him for his name which he blurred out his first name, but I was unable understand how he pronounced it. So, I asked him could he write it down, so I could tell AT&T customer service verbatim what he said. At which time, he became belligerent, rude and obnoxious. He refused to write down his name and demanded I leave the store without being provoked. I then asked to speak to his manager and told him, I was not done conducting business inside the store; by showing him an item I had in my hand that I wanted to purchase for my cellular phone. There were other customers inside the store, and I felt embarrassed and humiliated. At which time, Sales Consultant Priscilla intervened and instructed her male counterpart to leave the sales floor, while she assisted me. Priscilla was very professional and showed empathy toward my situation. As I was trying to explain to her what had happened, I had to stop talking for a moment to try and calm my nerves which she understood. I was totally upset with her co-worker's rude unprofessional behavior. I strongly felt, he racially profiled me for whatever reason. He was very unprofessional toward me; he needs to receive sensitivity training and learn what customer service really means. Priscilla assisted me with my transaction and further clarified they do not have anything in writing in regard to the policy for my returned item but steered me in the right direction to get it resolved. At the conclusion, she provided me with her business card which he should have done. read more

Worst store ever never come here all this employees serve one person then they run to the back like wtf theres alot of people waiting to be helped i will never ever come to this location ever again read more

This corporate store is terrible. The wait time is obscured and they staff is extremely slow paced. My desire was to only come in to replace a temper glass and they still couldn't and wouldn't put me on the waitlist. I would have thought that they would have assisted me and had me in and out on with my day. Personally, at that rate I rather just go to an AT&T in the mall where no one goes. read more

AT&T Store - Mobile Phones Near Me - Manteca, California

Worst customer service came in for an order pick up and a screen protector / phone replacement case waited for about 30 minutes. The manager Shimon was just checking people in and told us to wait. There were 2 other sale people and after 30 minutes he told us he can help us. So we pretty much waited as he stood there for 30 minutes. Once he finally decided to help us he gave us the phone we ordered for curbside pickup and told us he would not switch out the phone case even though it's under warranty and we had the receipt because we purchased it from an AT&T store on Daniels and they're a third party. So we waited the entire time for him to just to tell us to go to the other store that it was purchased. Under the warranty it says you can go to any AT&T store to exchange it. read more

I upgraded my phone and Apple Watch using a couple promotional deals. One was buy a watch and get a $350 credit which I used to buy another watch for my wife. They explained that it will bill me but also provide a credit to make it free. The other deal was trading in my iPhone 11 for a 14 and get $800 turn in credit. ATT is really good at showing you immediately what they are going to bill you but you have to "trust" that the credits come as described verbally because it's no where in the contract terms that I can find. When pressing management n the issue of transparency, you get stone walled being told they cannot provide ANYTHING that's shows the promotional credits. Horrible way to do business. read more

Worst service ever! They deactivated a phone line without authorization and all they did was said sorry there's nothing we can do. The manager was involved aswell but he was rude about it the whole situation aswell. Very disappointing. read more

Bad customer service and won't accept your return when you've just bought it... All they care for is to sale the products and sell you accessories you don't need!! Not sure if they get credit.. But be careful when opening new account or adding a line.. read more

Worse customer service. It takes 4 hrs to get a phone upgrade. They don't have enough personal for customer needs they know and they don't care. read more

8 months later... I find more problems that resulted from my visit at the beginning of the year. During that visit the salesman offered to add a new line to my account free of charge as part of a promotion. I didn't need a new line so I refused his request at first but he persuaded me to take it since it was free. I gave in, thinking there's really no reason not to. Before I completed my visit he gave me a break down of what my payments would be like for the first few months and moving forward. The first few months would significantly higher since I purchased 3 new pieces of equipment and there were costs associated with that. After a few months passed and my payments finally settled at $300 up $100 from before my visit I decided to check my plan to see what was happening. There I find that the new line I added was not Free and I was being charged around $70 more per month. Obviously a mistake with an easy solution right? WRONG. The salesman not only lied about the line being free but for some unexplained reason he tied one of my upgrades to that new line making it impossible for me to remove the line without paying off the installment plan. I'm now in a cat and mouse game with ATT customer service a d this store. So far this store cannot offer me any fair solution other than paying off the device to remove the plan attached to it. If I can offer one piece of advice to anyone looking to shop at this store it would be to stay away. At least in my experience it seams that they will allow their sales team to make a sale by any means necessary. Including flat out lying with absolutely no consequences. read more

Kind of late after my experience, but I had a great experience at this store when I took my new iPhone (which I'd ordered from Apple online) in to get help with transferring everything from my old iPhone. The Sales Manager worked with me and spent hours making sure everything transferred completely. He was such a friendly and great guy! We've always had a great experience here with no pressure at all to purchase anything. I only purchased what I requested to purchase. Thank you for the great experience! (I'd called the store on Daniels Street prior, and they transferred me to someone and got disconnected. I then called back and spoke to a person who hung up after I explained what I needed. Big mistake! I spent some big money!!) read more

Some helpful people and at least one a$$hole. Do Not Go Here. The jerk who mistreated my wife will be very sorry when I show up and rip him a few more holes. Rude, unprofessional and unworthy of breathing oxygen would be too nice for the jerk who thinks that anybody and everybody knows everything about cell phones, upgrading and restoring everything from a different type of phone. Hey jacka$$. If everybody knew everything about it then you wouldn't have a job. Nobody would need your help. We could do it ourselves. Just stay away. Trust me that you will be happier read more

Went here to upgrade my phone, My boyfriend and I were helped by Robert. Don't go to him, very poor sales skills, poor customer service, poor communication. Basically, I feel like he use us to get his end of the month sales ratings up. He promised us a guaranteed price, asked him several times to clarify because I wanted to be sure we'd be paying the correct price. Only to find out two months later from his colleague, that all the information he provided to us was false. Definitely would avoid him next time I go in because of this. read more

My husband and I came into this AT & Tlocation on 12/14/20 to purchase an iPhone 12. He gave the employee his name & number. He was called approximately 1 1/2 hrs later, but he was unable to answer right away, but since we were literally in the parking lot, he went straight to the store, which took less than A MINUTE. They refused to serve him since he didn't answer his phone "right away." We're talking A MINUTE here! After waiting over an hour (and being loyal customers for over 20 yrs) he definitely did not deserve this very poor "service ". It is inexcusable that they couldn't even wait a minute before they gave his spot to another customer! Lo and behold, there is a happy ending to this story. He went to the AT&T store in Tracy, where he was treated with respect and courtesy, he got great deals too! Thanks much, Cheyenne! She even gave him discounts for being a government employee! :-) Word to the wise-do not go to this manteca location, unless you want to be treated like crap, especially if you don't look "well to do". FYI my husband earns a great salary as an engineer. He just doesn't feel the need to dress to impress all the time, I know he makes much more $$ than the piss poor manager who works here-retrain your crew. read more

Your average cell phone store, nothing really to rave about here. The only problem I had was I couldn't use my debt card to buy the iPhone 4. Really what year is this?!?!?!, Gave some lame excuse Everything is marked up in price, because its a ATT store, I normally buy stuff i need for my phones at walmart or eBay. read more

The store is great! Great customer service however no help at all for Appletv. Website doesn't help..no human to talk to...no phone number at all. HATE IT!!! Don't make the mistake. Get real Directv seriously NO HELP at all to go to. NO human being to speak with. Just awful and extremely unprofessional. read more

Husband and I needed to transfer our old phones to the new phones- we are not too tech savvy- and this is a service they really don't offer in the store anymore, due to short staff issues. Jacob said if we bare with them if customers come in, they will get us all transferred over. Jacob truly a gentleman- as the rest of the staff that morning- was quick and painless- a pleasure to work with read more

We really had excellent customer service at this store. I called ahead to see if they were busy, they had quite a few people in the store, but it did not take long for someone to say hi and for us to be helped. Everyone we enter acted with were friendly. I was impressed with the set-up for COVID with markers on the ground, plexiglass between the customer and service provider and sanitizer to use. But you could still see the electronics. The Manager was excellent-his customer service was great and he really cared about getting us the plan and the phones that were going to work for us the best . He spent a lot of time explaining different plans and options for phones to us. Cuttrently, there are some good deals going on. I would go back to this store-great and friendly customer service. Very appreciated. They also helped us understand how to transfer data from one phone to the next and if we needed additional help-we could come in anytime. Tha k you! read more

I'm on a roll with great service today! Gosh, I wish it was this easy everyday. After giving AT&T's operator 30 minutes of my life last night, I was referred to a store. I've been experiencing crazy service lately, like 90% of my calls are dropped. Maybe I should take this as a sign to stop gabbing??!!? NO! LOL ... Anyhow, I asked a million questions last night. Does the device have any known issues? Are the towers being worked on? Is my service in a dead zone? I pretty much covered every base imaginable. I was told my sim card is old, and that I need to go into the store and get a new one. Fine. AT&T stores can be crazy busy, so I went in first thing this am. I was greeted and promptly helped by Daniel. He was an absolute doll. Totally friendly, answered all of my questions and even set my phone up with the new sim card and info. Also, he mentioned they're converting their towers to 3g from Turlock to Manteca. AAAAGGHHHH, I knew it was something so simple!! He was sympathetic, and even told me his service has been crap as well (not in those words). He gave me his card, and said to call him if any other issues. AH-MAZING! read more

The Manteca store perfect. just absolutely love coming to this particular store. the store it self here in Manteca knows what's going on. Quick service and not rude. Staff is friendly and helpful. Store clean, neat, organized, and not so packed. The atmosphere of this place is always welcoming and very rarely is it super crowded like other stores in this area seam to be. I recommend anyone to come to the Manteca att store any day. read more

This is only the second review I've written in my life. Nice enough sales associates but completely terrible service. Unable to get me the pricing on their website and after spending 90 minutes the only thing they accomplished was to make my wife's phone unusable. Now I have to go back to get another SIM card. Ended up ordering my phones online through At&T in 15 minutes for half the price. Don't waste your time. read more

I was at this store today and had the best customer service from John. He was super helpful with switching me over to Direct Tv. He was very knowledgeable and answered all of my questions! Good customer service is rare these days, but this was a great experience. I'll definitely be back! read more

Went to the store two days ago and had a great experience with John Galindo , trading in all of the family's T-Mobile phones for new iPhone X's. John made it quick and painless. He ended up saving us money and made our time there go by quickly with his witty humor and personable repartee. I would gladly recommend John to any of my friends who might be looking to switch service providers. read more

Shout out to Pete! He went above and beyond to help my mom and me with our new phones. He showed patience and compassion for our situation. If you need a phone, go see Pete in Manteca! read more

I came to this store after visiting the other AT&T store in Manteca, I can't remember the name of the girl who helped me but she was very helpful. Her customer service was great and she was able to upgrade my phone after the other store told me they couldn't do it. read more

Today my mother and me had to go find a AT&T store to reconnect my mothers phone... I feel so blessed we ended up at the Manteca store. We were received by a young lady at the door witch very kindly asked us to please wait outside because of the covid19 ordeal. At our turn she had us come in asked how she could help and very very patiently with my 85yr old mom proceeded to help us. At my moms age things get a little difficult. Buy Karina L with all the patients helped us out! We both walked out very satisfied customers!! Thanks a bunch Karina!! read more

Staff is very unknowledgeable and they do not listen to the customer. I went in to upgrade my sons iPhone and they deactivated my phone which I use for my business and wasn't able to get it deactivated until the next business day. Total crap if the rep would have listened to me as I told him 3 times which number was being upgraded! Staff needs training on ALL products available to better assist the consumer. Will NEVER go into this store again. Will drive the extra miles to either Stockton or Tracy. If I could have given zero stars that would be a more accurate assessment. read more

Thalia is terrible at customer service/sales. She tries to come off as a "smart" Grad student and it's just tacky. I came in to get a new phone and she went on and on talking about herself. Overall I didn't get a good feeling and the entire experience was SO superficial. read more

This is the only AT&T my family and I have been going to ever since we got cellphones. Well they moved from the Food 4 Less area to here next to Mr. Pickles and In & Out which is way better because it looks a lot nicer over here and more people tend to come over in this area. Anyways, there's always issues with my parents about our phone bill so they tend to always come here and ask questions about that. There is a guy that we always go to and he kept telling me my parents are regulars over here which is pretty embarrassing. The guy even gave us a few tips on how to save on our phone bill. Anyways, the employees are very friendly and are always willing to help customers. Sometimes it can get busy at times usually during the weekends. If you wanna just come in and pay for your bill, there is a kiosk machine so you don't have to wait in line. read more

My mom and I came in because we had a few questions regarding our phone bill and Kenny (att employee) was the gentleman that was assigned to assist us. It was just an overall awkward and frustrating experience from the moment he approached us. He stood there with his iPad with absolutely no people skills, super condescending and rude attitude. I told him we would cancel and switch due to the costumer service and his reply was "okay" ..he was short with his answers, laughed while I asked him a question and didn't help us at all. So sad and a complete waste of time. I hope the manager reads these reviews because the staff should have some proper training in how to approach and speak to the customers. read more

So we try to close our at&t act we're now at almost $3000 hours and hours and hours on the phone trying to get all closed and paid. This can't be legal. Most horrible experience I've ever been through. No excuses for this held at ransom fraud read more