For yelp This was…read morethe 3rd location I had went to because the 1st 2 were ridiculously under staffed. I was greeted with professionalism and total over experience was way above my expectations. CeCe and Alex had me in and out of there within 20 minutes

Haven't had any issues with t-mobile until each and every update it tries to force me to download…read morethese stupid apps I dont want anything to do with. Its a hassle needing to unchecked every dam box then continue to the next three pages of apps I do not want. And this happens every fricken update. Stop trying to force your unwanted apps on me

The service was absolutely outstanding with Michael. From start to finish, he was professional,…read morefriendly, and attentive to every detail. He went above and beyond to ensure everything was perfect, making the entire experience smooth and enjoyable. I highly recommend this service to anyone looking for quality and reliability. Five stars all the way! Thank you Michael

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

This store is under new HORRIBLE, Strange, questionable management or ownership!…read more Sam assisted us and he was extremely unprofessional, rude, odd and he displayed to have a severe case of multiple personality disorder. Every few minutes his mood shifted and he could not hide it nor did he even try. If we did not agree with him or like his suggestion or when we answered no thank you, he got very, very upset. The store does not give out receipts anymore and are overcharging customers. This is a very shady store RIGHT NOW. All of the old employees are no longer there. It's ran by 2 Iranians for the past couple of Months. We bought a new phone and paid bills and they claim they could not provide any type receipt for any of our transactions. It is something very weird going on in this store and CORPORATE REALLY NEEDS TO STEP UP AND TAKE OVER. I do not trust these new people. Sam told us they are the corporate office along with the store in Antioch, CA on Lone Tree Way. So the same person must own these 2 stores, and they are truly up to NO GOOD. An Investigation needs to take place immediately on both stores. He also kept adding prices on our total without telling us in advance and when we questioned him why and what the extra charges were and why was the total so high, he start literally throwing items in the air, visibly huffing and puffing extremely hard and loud and cursing and giving us evil looks. He was very rude and quite scary. DO NOT SHOP HERE!! Our experience was a head scratcher for real. After thinking about it all, I'm scared about the purchase of our new phone & even paying our bills here because it seems like they are possibly tracking customers or doing something fraudulent, crooked and/or wicked. Something IS JUST NOT RIGHT ABOUT THESE EMPLOYEES. A complaint will surely be filed in the morning. My daughter said we should call the FBI. I hope one of the X-employee's have filed a complaint or plan to publicize their experience, because I'm sure it was abnormal, injustice and unfair. Sam told us that everyone who use to work there was bad for his business and was fired by him, because he bought the store for a lot of money. ATTENTION Metro PCS CORPORATE - DO YOUR JOB AND GET THIS STORE RIGHT, INVESTIGATE ASAP, TAKE LEADERSHIP AND CONTROL. Please do right by your customers. PLEASE!!!

NEVER GO HERE!!! I…read morecame to use my insurance to replace my completely shattered IPhone 11 but, the worker that was on the phone with his girlfriend told us to file a claim and in the end told US to pay 200 to fix it. Then what's the point of the insurance? Then he offers to sell us an iPhone 16e for 499 but once we payed it was 599. Also, while we filed a claim we needed a pin and according to the worker, "The pin wasn't working". He changed our pin and we weren't aware until I got home and tried to log in the metro app. Therefore, he didn't inform us that he changed our pin. He also claimed that you can't get a transfer any other metro but did half of it myself through apple? Unbelievable! This is the greed they mention in the bible because these men kept trying to sell us the broken phone for 200, an iPhone 13 for 300 and an iPhone 16e for 499 WHICH WASNT?? They're liars and fucking scammers. Never going back and I will be posting this on every social media platform AND I will speak to corporate because this unexceptionable! DONT COME HERE THE INSURANCE AND WORKERS ARE SCAMMERS AND LIARS!!

Prince was very proficient & understanding with phone issues, due to recent software upgrade.read more

This place basically treating me like a criminal asking for ID. I went in there with a problem…read more Mayra was trying to show me that my problem didn't exist. The plug to charge was not working and it happened to work there. I told her it is sitting one way and it'll charge and then it won't. But they. I felt like she had this curt attitude like i was making this up. I felt like she was in a hurry to get me out of there. Then she told her manager that I was upset because I asked do they check everyone's ID. As I'm sitting here right now, looking through the window. I noticed they're not checking. everybody's ID. I felt super uncomfortable and she would not give clear answers Like she did not want to help

Don't waste your time here! The sales rep only care about making their commission and won't help…read moreyou with any issues after they made the sale! The manager wouldn't replace my screen protector or refund me for the lifetime screen protector cuz I had no insurance and didn't bother to fix their mistake. The stores are basically worthless. I called t mobile and they sent me a new screen protector and apologized for the poor customer service by the manager at the t mobile store in Weber's town mall. Lesson learned just call t mobile

The experience with this store and the staff working has been the worst I've ever had. I have been…read morewith this Phone company over 10 years since 2010, not only me personally but my Business as well. I came in for help to get a new phone because my screen was cracked and need to replace it. she basically said there was absolutely NOTHING they could do for me on getting a new phone or transferring my data and photos to a new device. Not once did they ask me if i was eligible for an upgrade on my current plan (which I am right now) to PURCHASE a new phone. My company has no working phone right now and i needed HELP on just getting a phone to work, but was told to go find a glass replacement store instead. I will be shutting our business number down and leaving this phone provider to another one who will get us the help we need to get a working phone.

Helpful counter service in getting a new phone and the staff were polite and knowledgeableread more

They will scam you every chance they get! Including the store manager! They are unprofessional and…read moredon't care if they steal from you. I traded in a new phone for an upgrade that I was supposed to get a $700 credit for and never got my credit! I went back to change my phone number 6 months later, and try to find out what was going on with my trade in credit, but they ended up adding a second line to the device I use and charging me for 2 phone numbers for one phone! The store manager Clifford kept saying he would take care of the issue, but every time I called or went into the store he always had an excuse. I have tried over and over to resolve the issue and nothing was ever done. They not an actual AT&T store, just an authorized place to sell AT&T products! DON'T DO BUSINESS HERE! Go to the real AT&T store!

Their customer service sucks. All of the employee(males at the time) were just standing around and…read morewhen I asked if I can return my wifi they weren't even trying to help in any way. I was asking how I would return it and they couldn't even help guide me in the right direction. Just kept saying they cant help me & that it was on me. Worst t-mobile store I ever been to. Would rate 0 if I could. Person on the phone who tried helping me at least helped.

This is for trinity location off 8 mile i-5. First off employees here 12/22/21 not wearing masks…read more(see picture) and theres major covid omicron going around. My friend dad just passed from covid over xmas. Nothing was being wiped down. Cell phones all smudged windows doors. Customers had masks off. Pretty sure they weren't following san joaquin county (california) health code or guidelines. And if you didn't know tmobile merged bought out SPRINT.. which were the ultimate ripoff artists with hidden fees, contract plans. They were trying to get my family member ensnared into a contract for $90 a month which turned into $190+ a month or $160? . Major games and kid employees making up nonsense and straight up said here just sign the paperwork worry about it later so u can get your phone? Hell no. Run away

The promise when you change over to another company to T-Mobile. They never do what they say…read more They're gonna do pulse advertisement. I think the company needs more learning for customer service and doing things they say they're gonna do.

Great service and friendly staff and very outgoing . I will be definitely going back to this…read morelocation

I usually go to the cricket down pacific a bit more but decided to go to the mall cricket and was…read morepleasantly surprised. Had great service and Convo with Erica and the other Mexican girl with long hair I can't recall her name but both girls were so sweet I'll be happy to see them again

Love cricket . Happy to have it with great service and reward points and no fees to y your bill…read more Better coverage than metro Tmobile boost and sprint ! They are owned and use AT&T towers but just without the expensive bill. Staffing here is always great and love their phone selection always in stock same with accessories !

Tried to replace my apple lap tops battery got my instructions from you tube and ended up braking…read moreparts on my motherboard. Went to many repair shops in the manteca area every shop was charging too much. I went to this place he said was not a problem and fixed it for a fraction of the price had it done in a week. Best prices in town with the service to match. I recommend this to all family and friends.

3 months and did not reach out once. Had to call 5 times throughout the 3 months to get any sort of…read moreupdates, and was given 4 "dates" of the fix. After 3 months I decided to pick it up and go somewhere else