For yelp This was…read morethe 3rd location I had went to because the 1st 2 were ridiculously under staffed. I was greeted with professionalism and total over experience was way above my expectations. CeCe and Alex had me in and out of there within 20 minutes

Haven't had any issues with t-mobile until each and every update it tries to force me to download…read morethese stupid apps I dont want anything to do with. Its a hassle needing to unchecked every dam box then continue to the next three pages of apps I do not want. And this happens every fricken update. Stop trying to force your unwanted apps on me

This is a corporate store. I've been coming here for two years now and each time I've been here the…read morestaff has been professional and very well trained. I'm always very pleased with the service I receive at this location.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

PLEASE READ ‼‼‼‼‼‼…read more These guys are straight-up scammers. Do NOT go here. The 5-star reviews are fake and are posted by the employees themselves. The advertised phones really are free, and all you're supposed to pay is the sales tax. The problem is that they'll add extra features, services, and accessories to your account without your knowledge or consent to increase the total so that they can get a good commission check . They also won't provide an itemized receipt, making it harder to see what you're actually being charged for, because they don't want you to see that you're getting scammed. Before you pay for anything, DEMAND an itemized receipt and review every single charge. Don't just trust the total they give you and don't believe them when they say they can't print an itemized receipt or that the printer is not working because that's not true. Also, they're not a corporate store. All metro stores are individually owned by different companies and the only "corporate" people you can speak to is customer service when you dial 611. ‼‼‼‼‼‼‼‼‼‼

NEVER GO HERE!!! I…read morecame to use my insurance to replace my completely shattered IPhone 11 but, the worker that was on the phone with his girlfriend told us to file a claim and in the end told US to pay 200 to fix it. Then what's the point of the insurance? Then he offers to sell us an iPhone 16e for 499 but once we payed it was 599. Also, while we filed a claim we needed a pin and according to the worker, "The pin wasn't working". He changed our pin and we weren't aware until I got home and tried to log in the metro app. Therefore, he didn't inform us that he changed our pin. He also claimed that you can't get a transfer any other metro but did half of it myself through apple? Unbelievable! This is the greed they mention in the bible because these men kept trying to sell us the broken phone for 200, an iPhone 13 for 300 and an iPhone 16e for 499 WHICH WASNT?? They're liars and fucking scammers. Never going back and I will be posting this on every social media platform AND I will speak to corporate because this unexceptionable! DONT COME HERE THE INSURANCE AND WORKERS ARE SCAMMERS AND LIARS!!

Jay really helped me out with my bundle plan for my small business and made it extremely easy…read more great character and great customer service. I'll definitely be coming back because of him. young man deserves a raise!

Walking into this store can be very overwhelming because there are so many employees and so many…read morecustomers, it's pure chaos. After checking in, you're greeted by one of their employees who will try to sell you everything under the sun, regardless of just wanting to pick up an online order. I placed my online order so that I wouldn't have to go through the whole process of upgrading my son's phone in store and to save time because I am extremely busy. Unfortunately, that's not the case in this situation.. I understand that their employees may work off of commission because they really really try to get you to buy every product AT&T has to offer. After three hours in the store, I went home, extremely frustrated and had to cancel services that I did not even know the employee signed me up for.

Don't waste your time here! The sales rep only care about making their commission and won't help…read moreyou with any issues after they made the sale! The manager wouldn't replace my screen protector or refund me for the lifetime screen protector cuz I had no insurance and didn't bother to fix their mistake. The stores are basically worthless. I called t mobile and they sent me a new screen protector and apologized for the poor customer service by the manager at the t mobile store in Weber's town mall. Lesson learned just call t mobile

The experience with this store and the staff working has been the worst I've ever had. I have been…read morewith this Phone company over 10 years since 2010, not only me personally but my Business as well. I came in for help to get a new phone because my screen was cracked and need to replace it. she basically said there was absolutely NOTHING they could do for me on getting a new phone or transferring my data and photos to a new device. Not once did they ask me if i was eligible for an upgrade on my current plan (which I am right now) to PURCHASE a new phone. My company has no working phone right now and i needed HELP on just getting a phone to work, but was told to go find a glass replacement store instead. I will be shutting our business number down and leaving this phone provider to another one who will get us the help we need to get a working phone.

Do not go to this store. They are not a corporate ATT store. If you must go to ATT, go to the store…read moreon pacific Ave. the employee and manager are going to try to scam you if you are not careful. They got us to sign up for 2 lines, but we caught it early so we were able to get it canceled. Once again avoid this store.

Do not go to this location if you don't want to get scammed. Worst service ever and they'll scam…read moreyou at any chance they can get. I came to the store to get the promo phone by moving my phone number from another carrier. Hira, who helped me said she has to get a new number first for me to take advantage of the promo. Ok, so my understanding is that the new number will be replaced with the phone number I am porting over. When I saw there are 2 numbers on my phone, she said no problem, cancel the new number the next day. I came home, checked my account, and I have 2 active phone numbers, meaning I will be paying monthly for each of these numbers. Additionally, The new number was attached to the payment plan and the phone number I ported over is under BYOD, meaning if i cancelled the new number, the promo is no longer valid and I will end up paying full price on the phone. Furthermore, my account shows that I was signed up to Next Up and protection plans which was not brought up in any of our conversation nor I authorized to have these add-ons. I came back to the store to let her know what I am seeing in my account and asked for it to be corrected. She said that's how it needs to be done. When I asked for the manager, she said he is not around but will be in the next day. I asked her to undo what she had done but she replied rudely that she can't help me and turned her back on me and disappeared to the back office. Such action gave me the impression that what she did to my account was intentional to get more sales. She never apologized for the error, but rather became rude when I called out what she had done to my account. She ignored me and showed no interest whatsoever in helping me. I came back the next morning to talk to the manager, Junaid. The manager said he can cancel the new line, can give me a new phone for my ported number but I will have to put a $150 down payment. The promo was $0.99/month, so of course i declined as this was another attempt to get more sales from me. This went on for a couple of hours as he said he's unable to undo what was done. He asked me to try the corporate store to reverse the upgrade. This store is a thirty party retail store. So I went to the Pacific store and was basically told that they're on the same system and both stores have the same reversal capability. I was fed up and frustrated. I called ATT customer care, explained to them the situation and was advised to tell the store to process BRE (Buyer's Remorse Exchange). The manager was still trying for me to keep the new number and asked me to cancel my ported number, which I declined. So now my ported number is in limbo because the ported number is linked in the phone device that I just returned. Buyers beware! Do not go to this store!!! They will take advantage of you any chance they can get and hope to get away with it!! I call this elder abuse and this is illegal! They're exploiting older people (who knows, maybe young people too) and this store needs to be investigated! This store also violated several consumer protection laws including but not limited to: 1- Unfair Competition Law (UCL) - this covers various fraudulent business practices 2- Consumer Legal Remedies Act (CLRA) my experience caused me tremendous stress and loss of time due to their deceptive acts 3- California False Claims Act (CFCA) - this store demonstrated multiple deceptive business practices. Deceptive sales practices are illegal in California and this store demonstrated all of the above. And AT&T corporation is equally liable of this deceptive sales practice especially if they have received multiple complaints about this store and had done nothing to address the complaints and to enforce the store to be in compliant with consumer laws nor did they assist the customer to correct the error from their end, overriding what the store had done.. AT&T Corporate has responsibilities and obligations to consumers in protecting their rights, regardless where the transactions have transpired. third parties or corporate retailers. The AT&T name is still displayed at the storefront and services are being carried out under the AT&T logo.

Went in three different times stood inside for at least 10 min. No one said anything to me..... yes…read morecustomers were being helped 2 customers to be exact....3 employees working.... I know the saw me they just never said anything ... then to see the manager finished with customer then ask a one of the teens so " how tall are u and what school..... etc.... Then walk passed me .....so I left the building.... Got a pizza next door.... Went back in just to get a screen saver.... they say welcome back......... I literally hate the customer service at t mobile....

This is for trinity location off 8 mile i-5. First off employees here 12/22/21 not wearing masks…read more(see picture) and theres major covid omicron going around. My friend dad just passed from covid over xmas. Nothing was being wiped down. Cell phones all smudged windows doors. Customers had masks off. Pretty sure they weren't following san joaquin county (california) health code or guidelines. And if you didn't know tmobile merged bought out SPRINT.. which were the ultimate ripoff artists with hidden fees, contract plans. They were trying to get my family member ensnared into a contract for $90 a month which turned into $190+ a month or $160? . Major games and kid employees making up nonsense and straight up said here just sign the paperwork worry about it later so u can get your phone? Hell no. Run away

A big thank you to Ricardo! Today I had a little issue with my IPhone. With Ricardo's fabulous…read morecustomer service skills and knowledge he was able to help me resolve my issue. Thank you so much Ricardo, it's the quality of service and professionalism that T mobile provides that keeps me and my family a very happy customer for over 15 years! Thanks again!

The promise when you change over to another company to T-Mobile. They never do what they say…read more They're gonna do pulse advertisement. I think the company needs more learning for customer service and doing things they say they're gonna do.

I usually go to the cricket down pacific a bit more but decided to go to the mall cricket and was…read morepleasantly surprised. Had great service and Convo with Erica and the other Mexican girl with long hair I can't recall her name but both girls were so sweet I'll be happy to see them again

Love cricket . Happy to have it with great service and reward points and no fees to y your bill…read more Better coverage than metro Tmobile boost and sprint ! They are owned and use AT&T towers but just without the expensive bill. Staffing here is always great and love their phone selection always in stock same with accessories !

Been here multiple times for my kids ipads. Ali was willing to help solder some new capacitors onto…read morea Security NVR Board that we had and was having power issues. There ended up being additional issues in the end, but he was still willing to try to get it back running for me. Communication was great! Service was great!

Tried to replace my apple lap tops battery got my instructions from you tube and ended up braking…read moreparts on my motherboard. Went to many repair shops in the manteca area every shop was charging too much. I went to this place he said was not a problem and fixed it for a fraction of the price had it done in a week. Best prices in town with the service to match. I recommend this to all family and friends.