The service was absolutely outstanding with Michael. From start to finish, he was professional, friendly, and attentive to every detail. He went above and beyond to ensure everything was perfect, making the entire experience smooth and enjoyable. I highly recommend this service to anyone looking for quality and reliability. Five stars all the way! Thank you Michael read more

I DO NOT RECOMMEND THEM! I was with them for over 6 years and they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price. read more

Great service ! Verizon representative Laly who helped me was amazing! Very patient and explained my plan and services ! Definitely referring new and existing customers. read more

Service is overpriced. Reliability stinks. Customer service is terrible if you can get someone in the phone! I am researching other options.

What went well? Everything from start to finish! My boyfriend and I would definitely recommend this Verizon but an extra thank you to Micheal. We have never had service like this. Micheal went above and beyond to make sure our needs were met. So affordable and super good deals, can definitely beat any other carrier. Thank you Micheal Griffin!!! Give our boy a raise!!!! read more

I've tried for over an hour to speak to someone about a bogus bill. I don't have service with Verizon, yet I received a bill for $119.72.

Came in with my mom to add two lines onto my sisters account. Met with Michael at the front who I 100% recommend to anyone that isn't tech savvy or really know anything about phones or phone plans in general. My mom isn't the smartest and asked a million questions and he patiently answered all of them even when I got frustrated. His customer service is outstanding, very respectful, has manners and well educated. Will be going back and staying with Verizon because of him. 10/10 experience read more

They'll just say whatever to get you out. Not trying to help. One of the workers gets mad and has an attitude. If you really need help call customer service they'll give you better service than those who works in the store recommended NO read more

They have no common sense how did I go in to purchase a phone and he turned switches the wrong phone numbers get new workers. I can't believe the lack of common sense at this store. read more

I went there thinking they could help me repair an iPhone and they were unable to but sent me to icare irepair on yelp.

Great customer service and I was served quickly. I prefer this store over other verizon kiosks and stores. I stopped in for a sim card and I spoke to Joel. Thankfully he has the experience and knowledge to address all my concerns. I'm glad I stopped in today to hopefully resolve my data and call in issues. Only time and location will tell. read more

My sale associate was very knowledgeable and helped me quickly. I have a small business and she was hot on it and got me in and out within an hour. Marilyn was great even gave me her number if I have any future issues. Thank you Marilyn for everything you were blessing that day. I got my business back in running status and no thanks to AT&T. There system failed me and they had done nothing to help several times. I am so glad Verizon worked at my commercial building. A BIG THANK YOU form All Sports LLC. read more

wait time is ridiculous, I just had a simple billing related question, and after waiting way too long in a relatively empty (of customers) store I left, and of course within minutes of leaving they texted me that someone was available to assist ... never going back! read more

I came in to transfer services under the I promise that they would pay off my old existing phone from T-Mobile. The person I dealt with at the store said I would receive a Visa card or Mastercard in the mail with the amount that I had on my old phone. This was a fabricated lie after dealing with the horrible Verizon. This was brought to light. I never would have switched services or done business with Verizon. If I knew that they were going to be dishonest about this, I've had to pay off the old bill using a credit card and had to pay service charges on that money and it's caused me financial difficulty in my life. Due to the heartless people at this store and they're lying to people about the process. read more

An absolute travesty of a company that got too big for their britches. Big Red is now all about ads and profit and customer service is at all all time low. I still love Kate McKinnon and I'm sure she was handsomely rewarded for her commercial work. read more

Today I came into the Verizon store with my brother. Fared was so patient and went out of his way to be kind, thoughtful and helpful. Your patience and kindness was appreciated. Thank you so much!! read more

This store has always been a disappointment to me. Every time I have been in there the staff is short and very unfriendly. Recently in addition to being rude, when they finally wanted to help me - they didn't even have the product I needed. How this happens after I called , tells me they didn't even look or check read more

We went to buy a new phone for my wife last Sunday. We were new customers but saving her old number to a new phone and carrier. The guy that helped us was so kind and informative and explained that we didn't have all the info needed to do exactly what we were trying to do in switching carriers. It was no big deal and we decided to come back the next day. So he gave us a business card and told us he has the next day off but still gave us his personal # in case we had questions. His name was "Island"(a nickname") and he was so professional and nice. So we go in the next day and we're helped by another guy named Joel. He was equally as nice and professional, informative as Island the day before. We were impressed that Island called Joel to let him know we'd be coming in and what we needed, all on his day off. Basically what I'm trying to express is that we were treated so well here every step of the way. In fact while we were there I noticed that all of 3-4 of the employees being so professional and kind to everyone. It was so refreshing to see. Our experience in this store couldn't have been any better, and Island and Joel are the type of employees that any business owner would want. read more

I have been with Verizon since 2003. I have been pleased with the service over the years. I have been equally pleased with this location. If people are encountering frustration I recommend either scheduling an appointment or try to come in during non peak hours. Having said that, customer service has always been great. read more

Bad bad place trying to snatch my hardworking money in my phone trade deal.they change all my plans without my permission no more discount now Verizon send me 240.00 extra bill before that I pay only 146.03 now total is 385.13 what bullshit done by there employees.very bad customer experience ever you had.‍ read more

If I could give this place zero stars I would! After returning their device they still tried to charge me for the cost of the device! Theives! Nothing but years of horrible service with Verizon! read more

On 4/3/22, I stopped by the Verizon store to switch my phone from Xfinity. I had been suckered into the Xfinity deal and then to realize how hard it was to get support through Xfinity. It was near impossible to get my issues addressed. I decided it was time to switch back to Verizon. My dad decided at the same time to make the jump. That Sunday, we decided to stop by the Verizon Store in Stockton, CA. There we were greeted by the Verizon rep by the name of Eric. I will say I've managed several company accounts over the years and your used to a certain level of support on the business side that you never really get on the retail side. Eric, shattered that expectation in a great way. We had to port our numbers from Xfinity. It took near 1 hour on hold with Xfinity to get the transfer code. Once we gathered all the info needed, my dad and I gave the info to Eric who then took it and went to work. This is one of the most patient individuals I've ever received help from in a retail setting. He took charge of this situation and we were able to leave it in quite capable hands while we went to lunch. I figured we'd be given this info back and told to call ourselves but that wasn't the case. Eric spent nearly 4 hours working on our issue with both Verizon and Xfinity. We were told Eric was off the clock but he stuck around to make sure our issue was resolved. Once we got to the end of our time at the Stockton store, Eric communicated to us very articulately and accurately that our phones wouldn't work due to a 48 hour port changeover that takes place on Xfinity's side. Eric followed up with my father and I after hours and even the next day to make sure it was working.After I responded that the changeover hadn't taken place yet the next day, he got on the phone with Activation and got the issue pushed through. I work in IT and never in my years have I had someone for a retail (Personal) issue go above and beyond. He even followed up with us to make sure everything was working. He took a bad situation and made it better from switching from Xfinity to Verizon. He was a great example of how a company's image should be and I felt he should be recognized for it. read more

UPDATE: Literally just got off the phone with Verizon corporation customer service. They said just go to the store to waive the exchange fee. I go there and the manager says I need to call them back. Soooo I guess that's another hour of my life wasted. Total hours wasted today 3 hours. read more

Is there a reason that you are unable to let your customers use your bathroom? Why do you send them to a business a block away and they tell you "The restroom is for our customers only"... I spend a lot of money in your business and wait hours to be helped!! You need to offer a restroom read more

I had an amazing experience walking into this store. My service rep Laly was so personable with an superb customer service. It felt like It wasn't even an transaction but more hospitable. Keep doing what you guys do best on hiring the right people for the right services! Thank you again Laly..you rock!!! read more

My go to location! Always taken care of, from the start we switched over from AT&T to Verizon! Ricky has been a big help with switching us over, he's helped us with little bumps down the road. Marissa the store manager has also been so helpful while taking us in on such short notice. All employee under her are very respectful asking if we've been helped at all times. I wouldn't go to any other Verizon store for the fact that she sets clear communication and information before we leave. Ernesto is also so nice and gives nothing but the best vibes while shopping at the store, come here!! They will take care of you! read more

they had a offer for me couple mins ago. then they told me i have a business account but doesn't have a business plan. when I asked them how can you sell two separate things then they said no no it doesn't work like this it doesn't work like that. same shit every time. when I denied that were out of offer. I am really pissed off read more

This is the only Verizon Corporate store in town. The young lady that helped us was very nice... and made us feel like we weren't pestering her.. Thanks for the great service. read more

I had the best customer service today at Verizon in Stockton!! I bought a galaxy watch in December of 2019 but it never connected properly. Marilyn took well over an hour getting it connected for me!!! She was patient and had the best customer service. If you go to Verizon ask for her she's the best!! read more

I can't enough kind thing about this store. I went in today with an issue with my Iphone that another place had damaged. I was going to be out of a phone til Tuesday. Josue helped me initially and then when I cam back about 1 hr before they closed I had decided to get an Apple watch because it was going to be the best deal for me at the time. Daniel, Josue and Kay were all so helpful. We couldn't get into my phone and I was there for over an hour just trying to sync the watch to my phone. Daniel and Kay were very pleasant to work with. I hear Daniel is from one of the Modesto stores. They are very professional and I would be glad to do business with them again soon. Thank you guys for your professionalism and being so patient. read more

great customer service, helped me get what I needed, and explained what were the benefits of getting the new iPhone so I could trade in my old one, overall a good customer experience. read more

First of all, the person who assisted me was okay. However, the brand "new" iphone 11 I bought from this store yesterday is missing a sim card. Also, I noticed when the sales rep brought the phone out. It was missing the plastic wrap, along with the plastic that's usually attached onto the screen. Long story short, I was in the store for about an hour. After, buying the phone, I immediately went back to my sister's house where I was visiting and turned on wi-fi. I didn't think anything was missing on the phone since, calls where made via FaceTime using wi-fi. The Sales Rep and I did not do a test call at the store. We both assume it works. So, on my way back home which is an hour away from Stockton. I tried using Pandora, but my phone did not have internate. I tried making an out bound call. But, I got an error message stating, "wireless number is not active or invalid and to contact the wireless provider." As soon as, I got back home. I called *611 on my phone immediately. Once again, call was made while connected to Wi-Fi. I spoke to Jamie in Technical Support. I told her the entire situation and she advise that I go back to the store in Stockton. Told her it's about an hour away from where I live. She advise to go to the closest nearest store to me. Which in this case would be in the Arden area. ***** Cross fingers something can be done. ***** At this rate, I'm starting to think, the phone I recently bought may not be as brand new As I thought it would be..... I'll write an updated review after my visit with the Arden Verizon Store. Update: I visited the Arden store in Sacramento and explained my situation. Omid (sales rep) and Ernesto (arden store mgr) was very helpful. They both were sympathetic to my situation and apologize for the issue I've experience done by the store in Stockton on Pacific Ave. I didn't go back to the Stockton store because it's an hour away from where I live. Long story short, Omid and Ernesto went over and beyond to make things right and took accountability for Stockton's store error. They (Omid and Ernesto) ordered a brand "new" iPhone 11, which came in within 2 days in a "wrapped box, plastic on the screen and SIM card already inserted in the phone." Another (male) associate from Arden helped me perform the set-up. I can't thank the amazing staff in Arden enough for their understanding and over and beyond assistances! I would give more than 5 stars to the Verizon Store off of Arden in Sac. You guys helped me tremendously!!!! Thank you... thank you!!! Thank you!!! #teamOmidErnesto (and male associates who helped me set my phone up). read more

I had an amazing experience with Angel today! He assisted with my purchase of 2 Apple IPhone Xs, and 2 Apple Watches! Spectacular customer service and a great environment to be in! Everyone was really friendly. I will return to this store for every Verizon need! #Smooth read more

Verizon - Mobile Phones Near Me - Stockton, California

Sent me home with a $500 dollar Iwatch that I couldn't charge. Had to go back and pay $20 for adapter. Bad service.

So, I wanted to do an update with the challenges that I have been having with Verizon. It has been a while and I am still trying to figure out my bill. I was able to talk with a lady and she helped me with getting the bill lowered and was not sure why they were charging me so much..... Well yesterday was my bill date, and they took out the max amount. I was on the phone with the lady for over an hour and I went to my bill, and it showed she fixed it to the correct amount and yesterday they took out the 298. So here is to another day of mine being wasted because I have to call Verizon again to see where we get. read more

I have been on hold for 20min and I'm still waiting for them to pick up the phone. How is this acceptable? I have never had an issue with this company before but of course now I do when I need to speak to someone. Not happy Verizon. read more

The most uneducated staff I have ever felt with. I was greet at the door by a woman who's name tag read "solution manager" I explained my issue I was having with my Apple phone phone and she immediately cut me off and told me "best bet is to visit the Apple store or we will probably make it worst" I confirmed that the nearest location was in Modesto ca about 30miles from where I am.. I then asked for a possible home solution to do the rough my own computer. She then laughed and said "best bet is to delete everything and start over, sorry" I realized that she had absolutely nothing to offer and turned and left. This is a disgusting show of customer service and even worst tech support.. read more

I visited this store to activate my Apple Watch. Sirivoth assisted me. His service was so super and excellent that make me speechless. He is very progressional, very patient with great attitude. Someone is so lucky to have such employee! read more

This verizon store is a joke! They need to re-train their staff on how to do customer service bc clearly their staff is clueless when it comes to it. You go in and try to buy a new phone, the employees tells you the sales tax is the actual price Went in 2 months ago and bought a basic phone for my mom. Sales guy tells us the phone we purchased, we would just pay $40.00. I asked if that was the price of the phone, sales guy tells me yes. No mention of it being a "sales tax". We thought, great, we got a deal! Bought the phone. 2 months later my mom wanted to get a better basic phone. Today we went in and found out we still had a balance of "$120.00" before we can even purchase a new phone. I was fucken heated. Told the sales lady what went down 2 months ago. She just batted her eyes and said, "you need a couple mins to think about it?" Wtf kind of services is that? I know I ain't entitle to get free shit frm this shitty store, but I'm entitled to know wtf I'm paying for. Don't lie to your customer just to get a damn sale. Its was only $100+ (actual price) for the phone so I dont know why you would lie to your customer! Best believe I called to make a complaint. Call me petty if you want, if this happened to you, you'd become petty too. I def need to re-evaluate my business with them from now on! read more

Buyer beware this is a third-party store not a Verizon store. The prices are exorbitant. Do not do what I do and ask ahead of time what the costs are for accessories to your phone. I paid $185 for what would it cost me about $70 less at a Verizon store. read more