Terrible service and rules Highly not recommend it…read more If I can can do zero start I will definitely do it

Today is Thursday June 4th 2026 I was on the phone with infinity for 58 minutes talk to two people…read morethat had hard accents and couldn't say my name. All I wanted was to for them to give me the date of when I got the router I have a new printer and it won't catch Wi-Fi and my TV kept spinning I had to go unplug it from the wall and there's times where I'm watching a streaming app and my show would just freeze. The technician is supposed to come out next week I pray he don't take a hour to fix the problem Xfinity you got to do better. Why can't you take money from a prepaid card that same prepaid card it pays for the internet service?

I needed to add a line for my kid. I came in hoping to do so but Xfinity wouldn't allow me to add a…read moreline to my existing plan. So we tried to solve that issue only to be told that the UNLOCKED PAID PHONE I brought with me was stolen. UMMMM OK. I showed them proof that it was paid I full and they said it was black listed. But 5 minutes prior to doing that they had activated it and it working. I was getting more and more annoyed by the minute but it wasn't the reps working there. They had to out source and call to do anything becuase xfinity apparently can't do anything correctly like even provide decent cell phone or internet service. After I left the store I called customer service and was told that my phone wasn't reported stolen, but it wasn't compatible with Xfinity. So ..... I took by business to T-Mobile and they were able to help me instantly without a problem. I'm about to switch all 5 lines to T-mobile. I only gave 2 stars because the girl that helped me was really sweet and I feel bad she and to work for such a shorty company.

Terrible customer service. I actually went on line and made an appointment to talk to someone…read moreabout a new plan and a phone. I had spoken with online agents and did not receive the help I needed so I thought I would try the store. The employee greeted me at the door with what do you need . I told him I had an appointment, he repeated what do you need. We went to a desk where he proceeded to tell me we don't work with California Life line our stores that is an online thing. I asked him to look at my modem I took with me to see if it would handle the speed of a new plan. He wouldn't . When I asked what plans are available he told me there is only one plan, it is x amount of dollars a month for the internet and x amount of dollars a month for the phone. If you get a discounted phone you don't get free mobile for a year. He told me ignore anything online agents told you because they are all wrong and don't know what they are talking about. I left after ten minutes without resolving the issue I made the appointment for. I would not recommend this store.

Clean professional, staff makes sure to check us in although I understand it can get busy in there…read more Always providing excellent service! 100%

Amir did an absolutely amazing job! He went above and beyond to help me and made sure everything…read morewas taken care of perfectly. What really stood out was how he didn't just focus on me--he was also helping other customers at the same time with patience, professionalism, and a great attitude. You can tell he genuinely cares about people and takes pride in his work. Customer service like this is rare these days. Thank you, Amir

My review is solely focused to the Outstanding Customer Service from ELI!…read more I honestly don't even know where to start because ELI was AMAZING! I reached out to Xfinity for help with an issue involving my old internet home device, and he was incredibly patient, knowledgeable, and genuinely determined to help me find the best solution. What impressed me even more was that he didn't stop there. He also helped my boyfriend lower his monthly bill AND upgrade his phone and give him a brand-new watch while lowering his monthly bill, while at the same time helping me figure out how to reduce my Verizon bill from $265 all the way down to just $80! ELI didn't just solve my problem, he actually educated me on how to maximize my savings and make smarter choices with my services. That kind of customer service is rare these days. He truly took the time to listen, explain everything clearly, and make sure we were getting the best possible value. Honestly, ELI is a God-sent blessing! He saved us a significant amount of money and made what could have been a stressful experience incredibly easy and pleasant. Xfinity, you have a GEM in ELI! Please recognize him because employees like him are exactly what exceptional customer service should look like. Thank you, ELI, for going above and beyond you saved us money, gave us peace of mind, and made our day! 10/10 customer service!

Worst customer service ever! I had an appointment just to return an equipment. There's no sign…read moretelling me to check in so I waited 15 minutes, I told them my appointment and they told me I have to check in and they're still have three, four people in front of me. I've been here before just to return equipment and at that time I had to wait 1 hour. I noticed they would spend at least one hour for each customer. So even though I have appointment with them I still have to wait for a few hours to see them?

This isnt for the store it is for the general customer service line but there was no option to…read moreleave a review for that... Xfinity Comcast never ceases to create the worst customer service experience imaginable. Last September I canceled one of the two internet lines in my home after leaving the company that required it, but I kept my cellphone on that account. What was never explained is that you cannot have Xfinity Mobile without an active Xfinity account. Even though I had another active Xfinity account in the same house, my phone line was tied to the old account, meaning I couldn't upgrade or purchase a new phone. The solution? Transfer my mobile line to my existing account. Sounds simple. I went into an Xfinity store ready to buy a new phone, only to be told they couldn't perform the transfer in-store. It could ONLY be done over the phone. So instead of taking my money, they sent me home to navigate one of the worst phone systems I've ever used. After finally reaching an agent, I verified my identity, explained what I needed, and was then told they had to speak with the primary account holder on the old account--even though I was an authorized account manager. She had to repeat all the same information I had already provided. Once she finished, I had to verify my identity AGAIN. Then... silence. The call remained connected, but the agent disappeared for several minutes. We eventually hung up because the primary account holder had to leave for work. The agent called back, and we had to repeat the ENTIRE verification process again. Then the call went silent a second time. When she finally called back again, guess what? Another full verification. After more than 45 minutes, instead of transferring us to the department that actually handles line transfers, she said the issue needed to be "escalated." While we waited, she repeatedly tried to sell us additional products and services despite being told multiple times we weren't interested. Only after firmly refusing did she suddenly announce that we needed to be transferred... not to an escalation team, but to the Line Transfer department. So the previous 45+ minutes were essentially wasted. Once transferred, the entire process started over from scratch: identity verification, sales pitches, waiting, and more unnecessary delays. Another 30+ minutes disappeared. Then came the worst part. The representative attempted to add a device protection/insurance plan to my account without my permission. I caught it before the transaction was completed and explicitly told him I did not want insurance. Despite that, he added it anyway and then casually said he could remove it afterward by sending me another authorization link. That is completely unacceptable. I spent well over an hour on the phone because I wasn't routed to the correct department in the first place, endured repeated identity verifications, multiple dropped or abandoned calls, relentless sales pitches when I was simply trying to move a phone line between two Xfinity accounts, and then had an unauthorized add-on placed on my account after I explicitly declined it. This wasn't just frustrating--it felt intentionally designed to waste my time and maximize sales opportunities instead of helping a customer. Comcast/Xfinity's customer service is among the worst I've ever experienced, and practices like this are exactly why the company has earned the reputation it has.

THIS UPDATE IS ON SAT. 28 of FEB 2026 THIS UPDATE is a…read moreREVIEW OF THE PELANDALE STORE LOCATION IN MODESTO, CA Kayla the manager has done everything possible to work with corporate offices on billing. She is a star. That stated, her company is much too bureaucratic, complex to deal with, and for the customer ( I HAVE BEEN WITH COMCAST for nearing 10years and loyal) much too frustrating to deal with. Plus the company should be charged for the COUNTLESS HOURS ( now over 60 hours of my time since May) trying to rectify billing problems. Note: there are many reviews from others that state BILLING is a major issue with the company. I tried to stay with them. I tried with Kayla to find solutions to stay with them. I for months have remained a loyal customer. But today I have decided to pay them ( and stop wasting my time driving over 20 miles back and forth) to rectify these issues. Sadly, I can not reach Kayla by phone so on Monday I will go to the office and pay them off and be done with XFINITY internet and entertainment services. ( I gave up on mobile because of billing issues too in May). I want to thank KAYLA for going through so much frustration and acting professional even when I was heated with frustration. She is the 'GO TO" manager if you have a problem. She cares, it shows. Now, I will go to VERIZON ( who note, COMCAST uses VERIZON lines/towers) and have changed my services over to business services saving my self 20 dollars a month on business lines vs residential .

Another great visit to Xfinity. Had an appointment, arrived…read moreearly and was helped within 5 mins. Updated my WiFi service rate with a five year rate commitment for under $2 more than the current plan which expires at the end of September. No need to change out equipment, no fees, easy peasy and done within 15 minutes. Big thank you to Celine, great customer service, efficient, helpful and quick to resolve my needs. Make an appointment for less wait time.

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an…read moreissue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement!

This is a corporate store. I've been coming here for two years now and each time I've been here the…read morestaff has been professional and very well trained. I'm always very pleased with the service I receive at this location.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Jay really helped me out with my bundle plan for my small business and made it extremely easy…read more great character and great customer service. I'll definitely be coming back because of him. young man deserves a raise!

Absolutely atrocious customer service, coupled with management that needs to learn de-escalation…read moretactics instead of initiating fights with customers because they are unhappy with the terrible customer service.

LIES ON LIES ON LIES! told 2 month free service. Charged 30…read moredays later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company!

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system…read morethat I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run!

Been here multiple times for my kids ipads. Ali was willing to help solder some new capacitors onto…read morea Security NVR Board that we had and was having power issues. There ended up being additional issues in the end, but he was still willing to try to get it back running for me. Communication was great! Service was great!

Tried to replace my apple lap tops battery got my instructions from you tube and ended up braking…read moreparts on my motherboard. Went to many repair shops in the manteca area every shop was charging too much. I went to this place he said was not a problem and fixed it for a fraction of the price had it done in a week. Best prices in town with the service to match. I recommend this to all family and friends.