The previous reviews are not it. I disagree with how the customer service is here. I came in on a…read moreSaturday with no appointment and was greeted and helped right away. Diego has been incredibly helpful and responsive. If anyone is looking to trade in a phone or start a account for xfinity mobile I highly recommend Diego. And it's a plus that he speaks Spanish for all the Spanish speakers who have a language barrier.

Wait time is horrible I came in to just drop off my Wi-Fi modem and they're making me wait an hour…read morejust to drop off my equipment ????????????? Right when they called me it took less than a minute to just give them to equipment !!!!

Xfinity does not care about their customers and this store is just an amplification of that…read moreresounding message. We have had our payments on autopay for the last 10 years and then all of a sudden they told us the payment failed (and we owed fees and they might shut off our service) through text message! We immediately called our bank and there was no problem on our end. We tried to fix the issue online but kept getting pop up errors and then proceeded to spend over two hours in "chatting" online with customer service, only for them to tell us we would have to drive to a physical store to make a payment because they couldn't help us. We drove 20 minutes to this store and upon entry we saw 6 young employees sitting on their phones, except one who was helping a customer. One employee was so bored he was playing with a kendama, trying to catch and balance it on top of things. The employee who asked us what we needed immediately told us that the issue was probably because "their internet is down". Let that sink in. First of all, THEY ARE THE INTERNET! Second of all, if they go down so much that it becomes their employees default answer to everyone's issues, maybe they are in the wrong business. We explained the issue again and he tried looking up our account, only to tell us he was getting the same pop up as us and the people online and he could not fix the problem. We also tried to make a payment while we were there so that we at least didn't have to worry about that, but they told us they could not do that either and we would have to drive to a different city to a "corporate" store and maybe they could help us. We were so pleased and confident in their abilities that we immediately drove the 45 minutes to the next city and.... JUST KIDDING! We went home because it was obvious they did not care and couldn't help. After 2 hours on the phone, transfers from IT to Billing and more, and getting hung up on THREE different times by their customer service agents, I finally got someone named Phillip who actually seemed to comprehend basic English and maybe even care about his job a little. He told us that something went wrong with the payment and they could not fix it but to go to the store and try paying CASH to see if the issue ultimately resets. We returned to this store, made a cash payment and now have no idea what is going on with our account because we still cannot log in without a pop up. We are currently looking at switching to AT&T because going to a physical store to make a cash payment every month is 2025 is insanity.

Don't walk, run away from this establishment…read more The "employees" are not trained, have no idea what they're doing. There is no manager.

Clean professional, staff makes sure to check us in although I understand it can get busy in there…read more Always providing excellent service! 100%

Amir did an absolutely amazing job! He went above and beyond to help me and made sure everything…read morewas taken care of perfectly. What really stood out was how he didn't just focus on me--he was also helping other customers at the same time with patience, professionalism, and a great attitude. You can tell he genuinely cares about people and takes pride in his work. Customer service like this is rare these days. Thank you, Amir

Joanne was so helpful lady, her way of dealing with customer is awesome.if i say in few words, her…read morework speaks

Scammers. I went into the Xfinity store to exchange a WiFi extender that's still working but…read moremaking a loud noise and getting dangerously hot. I explained that clearly and asked for a replacement. The first employee with a tablet was completely unhelpful and basically said "nope, we can't do that", then wasted my time taking my info and sending me to someone more useless employee. The second employee had the same useless attitude and confidently told me I "have to buy a new one," we don't exchange them, as if they were sure of the policy. well, I when home and called Xfinity's 800 number, and they said it was no issue at all; they're sending me a replacement. So, this store either doesn't know Xfinity's own policy or they're pushing customers to spend money they don't need to. Either way, the employees' attitude and lack of basic help was ridiculous. Avoid this location if you want accurate information or decent service. They are scammers.

They need more staff for the amount of customers in the store…read more The wait is too long But other than that they did help me with the issues I had with my modem

THIS UPDATE IS ON SAT. 28 of FEB 2026 THIS UPDATE is a…read moreREVIEW OF THE PELANDALE STORE LOCATION IN MODESTO, CA Kayla the manager has done everything possible to work with corporate offices on billing. She is a star. That stated, her company is much too bureaucratic, complex to deal with, and for the customer ( I HAVE BEEN WITH COMCAST for nearing 10years and loyal) much too frustrating to deal with. Plus the company should be charged for the COUNTLESS HOURS ( now over 60 hours of my time since May) trying to rectify billing problems. Note: there are many reviews from others that state BILLING is a major issue with the company. I tried to stay with them. I tried with Kayla to find solutions to stay with them. I for months have remained a loyal customer. But today I have decided to pay them ( and stop wasting my time driving over 20 miles back and forth) to rectify these issues. Sadly, I can not reach Kayla by phone so on Monday I will go to the office and pay them off and be done with XFINITY internet and entertainment services. ( I gave up on mobile because of billing issues too in May). I want to thank KAYLA for going through so much frustration and acting professional even when I was heated with frustration. She is the 'GO TO" manager if you have a problem. She cares, it shows. Now, I will go to VERIZON ( who note, COMCAST uses VERIZON lines/towers) and have changed my services over to business services saving my self 20 dollars a month on business lines vs residential .

Excited to watch the final episode of the latest season of Love Island, my and I were highly…read moredisappointed when we received an error message on our Xfinity cable box. Thankfully, we have an Xfinity store in close proximity to our home; therefore, when my wife called Xfinity to do some troubleshooting, they advised us to bring the box and remote into the store. Upon arrival, we observed a very busy store with patrons receiving personalized customer service (the store is organized in a way in which staff do not have to stand stationary behind a counter). Once he finished serving an employee, a customer service representative by the name of Asiel summoned and greeted us. We handed over the defective hardware and Asiel informed us that we had the latest model; therefore, the replacement would be identical (unfortunately they were sold out of the 4k box that he tried to obtain for us). After providing us with the new box (plus an extra remote), he mentioned some potential savings that we could receive if we switched from T-Mobile to Xfinity wireless. Although it was a pretty good deal (Xfinity wireless uses Verizon's towers), it could not compete with our T-Mobile plan that includes free and discounted movie streaming platforms (i.e., Hulu, Apple TV, and Netflix). Once Xfinity Wireless develops a plan that includes movie streaming services (currently they only have Peacock), we will entertain the thought of switching over. Once we arrived at our home; we installed the new box, sat through a few system updates, and were able to resume Love Island...thank you Xfinity Elk Grove!

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an…read moreissue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement!

The service was absolutely outstanding with Michael. From start to finish, he was professional,…read morefriendly, and attentive to every detail. He went above and beyond to ensure everything was perfect, making the entire experience smooth and enjoyable. I highly recommend this service to anyone looking for quality and reliability. Five stars all the way! Thank you Michael

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Prince was very proficient & understanding with phone issues, due to recent software upgrade.read more

This place basically treating me like a criminal asking for ID. I went in there with a problem…read more Mayra was trying to show me that my problem didn't exist. The plug to charge was not working and it happened to work there. I told her it is sitting one way and it'll charge and then it won't. But they. I felt like she had this curt attitude like i was making this up. I felt like she was in a hurry to get me out of there. Then she told her manager that I was upset because I asked do they check everyone's ID. As I'm sitting here right now, looking through the window. I noticed they're not checking. everybody's ID. I felt super uncomfortable and she would not give clear answers Like she did not want to help

LIES ON LIES ON LIES! told 2 month free service. Charged 30…read moredays later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company!

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system…read morethat I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run!

Tried to replace my apple lap tops battery got my instructions from you tube and ended up braking…read moreparts on my motherboard. Went to many repair shops in the manteca area every shop was charging too much. I went to this place he said was not a problem and fixed it for a fraction of the price had it done in a week. Best prices in town with the service to match. I recommend this to all family and friends.

3 months and did not reach out once. Had to call 5 times throughout the 3 months to get any sort of…read moreupdates, and was given 4 "dates" of the fix. After 3 months I decided to pick it up and go somewhere else