I needed to add a line for my kid. I came in hoping to do so but Xfinity wouldn't allow me to add a…read moreline to my existing plan. So we tried to solve that issue only to be told that the UNLOCKED PAID PHONE I brought with me was stolen. UMMMM OK. I showed them proof that it was paid I full and they said it was black listed. But 5 minutes prior to doing that they had activated it and it working. I was getting more and more annoyed by the minute but it wasn't the reps working there. They had to out source and call to do anything becuase xfinity apparently can't do anything correctly like even provide decent cell phone or internet service. After I left the store I called customer service and was told that my phone wasn't reported stolen, but it wasn't compatible with Xfinity. So ..... I took by business to T-Mobile and they were able to help me instantly without a problem. I'm about to switch all 5 lines to T-mobile. I only gave 2 stars because the girl that helped me was really sweet and I feel bad she and to work for such a shorty company.

Absolutely worst customer service.... You cannot reach a live person and when the technician came…read moreout after 3days of no service they finally confirmed it was an improper calibration (after climbing the pole ) and promised they would have it up and running today. NOPE AND NO WAY TO CONTACT ANYONE! I am having surgery tomorrow morning and did I mention we have a special needs son who relies on his IPad . DISAPPOINTING! Unfortunately I can't leave a zero star rating

Clean professional, staff makes sure to check us in although I understand it can get busy in there…read more Always providing excellent service! 100%

Very very rude employees giving attitude for absolutely no reason, "Andrea" I think was her name…read moreand "gruman" both were they ones to help me, very "helpful" in the begining id say. But found out the one month experience was only giving me false information. Also has there emplyee smoking in the back very unprofessonal for there own employees to tell that to there customers. never will return

This review is solely based on my experience with Jay Villena, on of the store managers at this…read morespecific location. After nearly 2 weeks trying to resolve a serious problem with my billing due to Xfinity "accidentally" wiped out all of my history and changed my bill to $70 more than I was supposed to pay. Although some of the regular staff tried to resolve the problem, Jay was the only store manager who actually helped get it resolved. He was professional, listened to my frustrations, and ultimately got the issue resolved. Thank you, Jay!

Scammers. I went into the Xfinity store to exchange a WiFi extender that's still working but…read moremaking a loud noise and getting dangerously hot. I explained that clearly and asked for a replacement. The first employee with a tablet was completely unhelpful and basically said "nope, we can't do that", then wasted my time taking my info and sending me to someone more useless employee. The second employee had the same useless attitude and confidently told me I "have to buy a new one," we don't exchange them, as if they were sure of the policy. well, I when home and called Xfinity's 800 number, and they said it was no issue at all; they're sending me a replacement. So, this store either doesn't know Xfinity's own policy or they're pushing customers to spend money they don't need to. Either way, the employees' attitude and lack of basic help was ridiculous. Avoid this location if you want accurate information or decent service. They are scammers.

THIS UPDATE IS ON SAT. 28 of FEB 2026 THIS UPDATE is a…read moreREVIEW OF THE PELANDALE STORE LOCATION IN MODESTO, CA Kayla the manager has done everything possible to work with corporate offices on billing. She is a star. That stated, her company is much too bureaucratic, complex to deal with, and for the customer ( I HAVE BEEN WITH COMCAST for nearing 10years and loyal) much too frustrating to deal with. Plus the company should be charged for the COUNTLESS HOURS ( now over 60 hours of my time since May) trying to rectify billing problems. Note: there are many reviews from others that state BILLING is a major issue with the company. I tried to stay with them. I tried with Kayla to find solutions to stay with them. I for months have remained a loyal customer. But today I have decided to pay them ( and stop wasting my time driving over 20 miles back and forth) to rectify these issues. Sadly, I can not reach Kayla by phone so on Monday I will go to the office and pay them off and be done with XFINITY internet and entertainment services. ( I gave up on mobile because of billing issues too in May). I want to thank KAYLA for going through so much frustration and acting professional even when I was heated with frustration. She is the 'GO TO" manager if you have a problem. She cares, it shows. Now, I will go to VERIZON ( who note, COMCAST uses VERIZON lines/towers) and have changed my services over to business services saving my self 20 dollars a month on business lines vs residential .

They need more staff for the amount of customers in the store…read more The wait is too long But other than that they did help me with the issues I had with my modem

Riley was able to help us extremely fast and was great overall. Would recommend this store and to…read moreask if Riley is around as we couldn't have had a better experience.

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an…read moreissue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement!

Great service ! Verizon representative Laly who helped me was amazing! Very patient and explained…read moremy plan and services ! Definitely referring new and existing customers.

I DO NOT RECOMMEND THEM! I was with them for over 6 years…read moreand they robbed me blind year after year. A ton of hidden fees and incompetence that lead to incorrect charges that they fought me on refunding. I even had the call center representative go off on me for a mistake she made because I asked for her supervisor. She hung up on me then when I called back her coworker also brushed me off. It took 4 weeks to get a hold of the supervisor to get a $100 overcharge error on her part refunded. They take advantage of their loyal customers. I paid off my phone, paid their last hidden fees and cut ties. I recommend xfinity if you have internet with them or metro by T mobile. They all use the same towers anyways for a 3rd of the price.

Prince was very proficient & understanding with phone issues, due to recent software upgrade.read more

Walking into this store can be very overwhelming because there are so many employees and so many…read morecustomers, it's pure chaos. After checking in, you're greeted by one of their employees who will try to sell you everything under the sun, regardless of just wanting to pick up an online order. I placed my online order so that I wouldn't have to go through the whole process of upgrading my son's phone in store and to save time because I am extremely busy. Unfortunately, that's not the case in this situation.. I understand that their employees may work off of commission because they really really try to get you to buy every product AT&T has to offer. After three hours in the store, I went home, extremely frustrated and had to cancel services that I did not even know the employee signed me up for.

LIES ON LIES ON LIES! told 2 month free service. Charged 30…read moredays later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company!

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system…read morethat I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run!