LIES ON LIES ON LIES! told 2 month free service. Charged 30 days later, they pulled my credit without authentication! Then pulled a loan in my name i didn't ask for to pay for the "free" equipment they installed! There customer service is useless and does nothing to help resolve this issue! I don't want their service or equipment after being lied too! Beware of this scam of a company! read more

We were customers for 6 years. We moved. I called to cancel. After being upsold on a new system that I politely declined, I was assured over the phone that my account was cancelled. Fast forward 6 months, I start receiving phone calls 3-4 times per day from Vivint requesting payment on the account. 9 phone calls, 3 hours on hold and $100 later.... We were finally able to cancel the account. Absolutely terrible customer service. This has been one of the most frustrating companies I have ever dealt with. Run! read more

Asked Viviant to install an additional camera. Viviant notified me of the appointment date/4 hours arrival time but after 3 hours no show, NO CALL. I had to contact Viviant to advise I didn't get notified of a no show & had to reschedule the appointment. The Viviant operator actually said the non company installers don't respond to them about their activities & frequently are out of phone range. WTF, are those guys installing on mountain tops 10 hours away. STUPID response. I did reschedule and asked Viviant give the installer my cell number, the only number I had for 40 years. Viviant told me they didn't have my number, for a decade I've been a customer & they don't have my number, yet I get call calls when I set the alarm off, email advertisements & other miscellaneous things. They have all my contact info. Value, what kind of price does one place on incompetence. I'm invested, trying to make the best of the situation, even moving forward on products but WOW, really testing the patience. read more

Buyer Beware, Vivant will keep your money as you try to cancel, we had canceled with Vivant in New Mexico and they continued to charge us for months. It took 4 times of begging them to stop, they continued to charge us until I canceled the credit card. No understanding of us on restricted income. Do not use this service. Today we use AAA, a much more reliable company. read more

The absolute worst alarm company to do business with. They do not provide reliable equipment, waste your time troubleshooting ongoing issues with faulty equipment, charge $100 to have a tech some out to replace defective equipment, they don't stand behind what they sell. Oh but wait for only $6 a month more you can be covered. It's always about the $$& and referring friends anytime you call in for help. Horrible customer service, they don't listen to their customers on the phone nor via chat. Please please loot at other providers first. This company should not be an option for you. Horrible !! read more

Do not sign up with these people. You get locked into an agreement you cannot cancel out of if you become unemployed they don't give a shit, you still got to pay them! read more

This company is a cheat. If you buy an additional camera they will extend your contract and not tell you. They said they sent me an email but l don't recall them doing so. When l called to cancel my service I had to pay an early termination fee because of a contract l didn't know l had! I canceled the service because it wasn't doing what it was supposed to so l was paying for something I wasn't receiving. Be careful if upgrade to anything even if you are just making a purchase because they will extend or l should say add a contract. This is my opinion and I've had nothing but trouble with this company for almost six years. They also said that they would send the police out to my home on a unanswered alarm alert. Not true. They send a security company out long after your alarm goes off and they don't even come to your door to see if everything is okay if they come at all. Buyers beware! You don't get what you are paying for from my point of view. read more

Beware of this company! Salesperson that came to our home named CALVIN is just straight up RUDE. He showed up and we advised him not a good time so he could come back a few days later. I did my due diligence and researched info about Vivint and decided it wasn't right for us. When he showed up I advised him we just weren't interested and he was just a smart&@$ about being told no which is part of sales. Now, we DEFINITELY will NEVER use Vivint EVER because of him. Way to go Calvin! If I could give negative stars because of him I would... read more

The most annoying sales people I have ever dealt with! They have multiple young guys coming numerous times of the day, even after 9 pm. They refuse to take no for an answer. Going to report this company to the Better Business Bureau! read more

Had a team of sales persons - Holly and Samantha. Very friendly, very knowledgeable. No rush as they explained everything and showed the benefits of the equipment. Set up a appointment for the next day to have everything installed. Braxton showed up on time - very friendly. Told him I had some conference calls and showed him the layout. He suggested best locations and went to work. Couple other techs dropped by - I bought the whole house package - camera's, thermostat and garage doors. They installed everything quickly and efficiently. Braxton (17422) showed me how to set up the apps, checked they worked. He had some trouble with one of my older garage doors openers - found the solution and again verified everything worked. Wife came home and he set up her apps and walked her through everything. Sales and installation team are awesome. read more

I've had a dozen young men come to My home in Stockton. Each one dressed very poorly sloppy and can't seem to get that no thank you through their heads. Going to be calling bbb if I get one more visitor. read more

I would suggest being very careful about hiring this company. Their employees show up unmasked, apparently cannot read signs that say, "no soliciting," and when the sign is read to them cannot grasp that they should apologize and leave rather than continuing to attempt their sales pitch. If this is the caliber of employee they attract, I caution people not to trust their security to this company. Also, if they keep showing up, I'm turning the hose on them. Enough already. read more

This is literally the worst company ever. Talk about a SCAM! save your $$$. my system is only a few months old and I've had to call it in numerous times for repair. The wait time on hold is ridiculous. Between the sound of chickens in the background or getting disconnected customer service is a joke. Vivint has the nerve to respond on a previous review with please reach out to discuss but it's the same customer service number. and with all this, the cameras are still malfunctioning and they have to wait to see if a repair/replace is approved. It's been 3 weeks and no decision yet. it didn't take them 3 weeks to take my money!!!!!!!! read more

Be prepared to spend more! I've been a Vivint customer for 4yrs now and just completed paying off my equipment. In that time I've had to call customer service multiple times for various issues with said equipment. Each phone call into them is no less than 45 minutes as they troubleshoot over the phone and do their best to avoid sending a tech to solve the problem at your home. Most recently I was told I have to upgrade the panel and spend another $800 to make the equipment work "appropriately". I'm very disappointed that I spent all that money with equipment that only works apart of the time and now I'm told to spend more money and hopes that the equipment will even work. I do not recommend this company's products nor service to anyone! read more

They answer their phone in 3 rings! ADT does not... I have tried 3 times and they stay on the phone, but they will not phone back. read more

Run away as fast as you can. I inherited a Vivint system with a home that I bought. They did everything possible to lose my business -- did not call when they said they would, did not have supervisors follow up when they said they would, they do not provide direct numbers to call if you need help, their rates are 2X higher, they try to lock you into plans, etc. Waste of time and waste of money. Good luck getting support if you need it. I am just trying to get my money back. read more

Can you give a - star review, we have been a customer of vivit for 3 yrs we changed internet company and was not compatible with vivit systems, we tried to cancel vivit but they would not cancel for one reason or another.... in other words don't use vivit for nothing read more

This is literally the worst company I have ever dealt with in my life. I've been a Vivint customer for 4 years now. First off let's start with saying that they lie to you when you sign up. I was told after I paid offf my equipment that I could call and do whatever I chose to do with my account. Get a lower rate, cancel, whatever. Soo I pay off my equipment account off early by a year. I call the company to see if they will lower my bill and the people on the phone just continuously play games and word things to twist things around. First they tell me that I'm contracted in for another year, that the contract was the same for the equipment. 5 years! Ummm nope I NEVER would have agreed to that. The woman in my home going over things with me and having me sign paperwork NEVER said that. Soo I wait to talk to someone else who finally tells me ok no problem, since I have paid off my equipment account they will work with me. Cool, can they offer me a low enough bill? Nope so I've decided to cancel..... Also let me tell you that you literally cannot use this 1200$ or more equipment that you have just spend the years paying off unless you have an an account actively running with them.. yep, I said that right. You have a panel in your home that will work but you cannot use your app on your phone and will not be notified if an alarm sounds. Wow!! SHOULD HAVE JUST WENT WITH RING AND SAVED MYSELF TIME, MONEY, AND A HASSLE WITH A CRAP COMPANY. Honestly, even if you did get an alarm and sent out dispatch to your home that it would be some large and out of shape security guard who will take 20 minutes just to get to your house to begin with. Not worth it! Then you get to pay them extra for that visit! When they took sooo long that if anyone was actually breaking in they would be long gone by the time they arrived. Ok so I'm rambling, getting back to cancelling my account. I speak with a supervisor and get it cancelled and guess what??? They send me an email 2 weeks later saying it's not cancelled and they charge me again?!? Like wtf are you serious?!? So now I have to waste my time doing this all over again and again. Sooo we shall see what happens this time. MY ADVICE.... NEVER USE THIS COMPANY read more

Update to my review on August 1 In trying to solve the issue I was put on hold 4 times and then they claimed they were having trouble emailing me. I phoned again the next day, was put on hold, and transferred to another department that never answered the phone. I left a call-back number and no one called back. Lastly, I tried again today and was transferred and no one answered. They do not want to solve any issues and just give me the run-around. read more

Door to door sales man that came to my house was rude when I told him we already had a security system and we didn't need another one. I get it he's trying to upsale his system over what we have but when a Customer says no thank you more than 3 times and starts saying smart ass remarks and being rude then there's an issue. Told him to get off my property and to not come back! read more

No Stars !!! I'm not familiar with Stockton location but I have this alarm system ,terrible customer service ,technicians do sloppy work put extra holes in your walls ,did not catch a robbery, I moved locations called five different times was on the phone for an hour and 45 minutes one time got nowhere. I've been paying for my alarm system back for the past 3 1/2 months I can't get my alarm installed in my house because they don't have any open appointments but there still charging me. I'm going to have to contact an attorney to get out of this contract !!! Do not use this company!! read more

This is the worst home security system!! Don't waste your money!!!! The cameras are constantly off-line. You'll be away on vacation checking on your cameras to view the surroundings around your home and they'll be off-line. The whole purpose of the home security system is to be able to keep an eye on your property and if you buy this product you won't be able to do that. The cameras are constantly off-line. Horrible product and I'm so frustrated. read more

They were super responsive and communicated great in the beginning. To bait us. Our solar panels were installed early May. It's going on SEPTEMBER now and our solar is still not activated yet we have to pay the solar bill. Total SCAM!!!! I regret choosing them. Do more research before you pick a solar company. Now I have a PG&E bill AND a solar bill and we aren't even generating solar yet. All I can say is SHAME ON YOU for this scam and if my solar isn't working in the next couple of weeks I'm getting an attorney!!!!!! Also I'm going to comment on EVERY social media ad for this to make sure everyone I can reach knows what a joke this is!!!!! read more

Worked service. Run away from this company. They installed equipment that had a manufacturer's recall. Would not fix a monitoring problem until I installed a new system with AAA. now they want more money. Don't go with this company read more

there's no way out once you sign the contract!!! you will be presented with no helpful options. the equipment & service is always glitching and not working properly. iam separating from my partner & now i'm forced to still pay off the equipment and the vivint service that i wont even use!!! so damn regretful i chose this company. find a better company that will take care of their customers!! read more

Absolutely rude and unprofessional. Illegal solicitation at my home and at 9pm?? Young lady stated she had permission to come on my property to sell and to "save me from adt"? Never heard of this company but I'll be sure to let people know to avoid it. read more

Not going to get any customers by ringing their doorbells and knocking at 9 o'clock at night waking up my kids. Also trying to sell me cameras when there were 3 cameras on him as he walked up. Not too observant either. read more

Vivint - Salesman - Security Systems Near Me

Terrible service!!! The sales kid was so nice and locked us in now our cameras haven't worked for over a month and with Covid and kids being home ALL DAY WITH ONLINE SCHOOL WHILE WE HAVE TO WORK!!!! We are paying monthly for service and equipment that doesn't work and we still can't see if our kids are safe! We have spent so many hours on the phone ( so annoying after working all day) the first kid that came out was so lazy and even told us not to add the equipment we wanted to add he said just get one from Amazon it's cheaper! Next guy that came out (after I had to threaten to stop service I order to get him out without charge!!!!!) he was super nice and said the last guy was on his 2 week notice so that's why he was lazy! Anyway moral of the story equipment doesn't work customer service is garbage I wish I would have went with someone else read more

Had a representative named BRENDAN go door to door in the neighborhood offering a trial with a free door bell camera. I was already shopping for alarm & camera services so this worked perfectly. Promoted it was only $50 a month and when I asked about overall cost of equipment the equipment cost overall for 4 products ($100 for the glass break sensor, $100 for the sensors inside, $400 for outdoor camera & a whoooping cost of $1800 for a panel that goes inside your house so you can arm your house & watch cameras which I didn't care for as I only wanted to view in app.) once he told me this pricing I told him I didn't wanna continue as it was waaaaay overpriced compared to ring, xfinity, or literally anybody. He then went and said I'm gunna do you a favor and give you my employee cost and bring down the panel for $600, I said great total should be $1200, nope once I received the new contract it was $1500. Of course he only sent me pictures of certain items and didn't tell me he indeed charged us installation even after I have in messages saying $0 installation charges. On top of that promoted "the great thing about Vivint once you own the equipment you can still use app" NOPE if you cancel their monthly services you can no longer use app and that cost $52 and some change / month. So you are stuck with equipment that does nothing for people who are away from home. On top of that when I asked when my trial ended he would just continue to say "don't worry, it's being extended while we fix your pricing" and once I finally received the notice he claimed my trial ended long before I even received the updates. Spoke with support they basically stated the rep is in control of the whole account and it's basically whatever they say goes, doesn't matter if you have proof messages between you two. read more

See all

Destroyed my office and after 20 hours and 2 days of staring at the walls they decided they couldn't do the instal and left me with a bunch of busted ceiling tiles, holes in the walls and trash on the floors. I have never had a worse service provided. Stay away at all costs. read more

See all

When I got my alarm installed June 25, 2019, the salesperson said to keep the monitoring service till January 2020. Thereafter, I could go down to self-monitor, and still enjoy the benefits of the app. Fast forward to today, I try calling Vivint at 800-216-5232 (customer loyalty) and they tell me it's not possible. Customer loyalty puts me on hold to see what he can do (Christian is his name), and he hangs up on me. Accidentally? Maybe. I call again, now mind you I'm on the phone for 45 minutes (this time), and I get hung up on again!!! I call the number a third time, and a customer service person stated that she would put me on a "call back" list. Guess what?!?! Never happened. Horrible customer service. I guess that's what I get from buying a $2,650 alarm system from a door to door salesman. The reason for my call is I would like to know the different monitoring packages. Like I stated initially, the salesman said I could change to whatever package I want. Is this true? Or did the salesperson say that to close the deal. Honestly, right now I feel as if he got over on me. read more

The sales rep was pleasant enough and the product had some qualities I was looking forward to so we switched. That was the last time I was pleased. The college kids that came in to switchover our sensors didn't really talk to us about anything so when the left the thermostat wasn't able to be controlled by the panel or app and half the sensors are shared meaning two windows or entry points chime for the same sensor so if I open it it may read for a totally different window. To resolve this I would essentially have to buy all new sensors at $48 each, this sucks! The install "techs" said nothing about this to us so it wasn't discovered until I noticed the panel said, "laundry or front door," when I opened front door.. I was also told that the thermostat would be nest or theirs and the sales rep just decided it would be theirs without asking, and I'm not a fan. The buy out from the previous company wasn't initiated properly so I had to follow-up on that so I could get the visa gift card sent and pay off the other contract. I feel like if its not one thing, it's another. They left cameras from the old company and didn't take them over or disable them so they are just on and using electricity for what? To be hacked? Overall, I would not recommend them and I will just wait till the contract is over to go to a more professional company. read more

Typical big brand promises with crappy service and support. They sent out a young inexperienced rep who did half ass job, left door open so my dog out, left garage door wide open, left the job without saying anything or going over what he did or didn't do. Called customer service and got the same half ass service. Spent 2 hours on the phone getting transferred from person to person. Save yourself and go with another company. read more

Beware about this company they make promises that they cannot keep we've had them for a few years and at the beginning it was a horrible experience but it all got fixed we tried to cancel few years later and they try to give us a better offer while that offering ever transpired and they charged us double the system is okay but where you don't like the customer service is horrible read more

I've already contacted vivint and they refuse to stop/finish my contract unless I paid them the remaining time in the contract which is 13 months multiply by $69.99, so trying to contact you/them again it will be just a waste of time read more

Negative 1 star. Holy crap. Do not, I repeat, do not use this company for your home security needs. We've had nothing but issues with the equipment and custimer support "technicians" in the year and a half we have had the system. First, we were told and decided to use /install vivint equipment and services based on 2 selling points. 1. You can open and close your garage door from the app while away from home and 2. The upstairs thermostats would "comunicate" using the downstairs panel. So we didn't need to go upstairs to adjust the thermostat upstairs. An hour or 2 into the install, the "technician" informed us our garage door wasnt smart Q compatible and that we would have to pay for an additional sensor that would only allow us to remotely see if the door was opened or closed. We wouldn't be able to open or close it remotely. Why not check that beforehand. Being it was one of two main reasons we signed up. And 2. For whatever reason, the "technician" couldn't install the vivint upstairs thermostat so we couldn't manage it from the downstairs panel. Again, checking that first would have been nice. Being they were 2 hours plus into the install with doorbell and driveway cameras already installed, we didn't really feel like shuting it all down. After leaving we had continued issues with the 1 and only vivint thermostat downstairs. After a few phone calls and replacing the thermostat it was discovered the original "technician" only installed 2 of the 4 batteries needed to properly work the thermostat. In addition the technician who discovered this also discovered after much explaining about the upstairs thermostat not being able to be installed WAS infact able to install it. An extra 50$ fee for the thermostat. HA!! The app used to manage all remote access was constantly needing to be uninstalled and reinstalled, do to it not working as promised. In total I believe we received ( 2) 15$ credits for these mishaps. Remember, however, we paid 49$ for the technician to come out. 50$ for the upstairs thermostat and the garage sensor that wasnt quoted in the orginal install price. 18 months later, we aren't able to speak through the panel or with our app. to people rining the door bell or anyone detected in our driveway. What???? Just spent 3 hours on the phone with "customer support" and they couldn't figure it out. Charging us 49$ for a technician to come out because we had a new sliding door installed and needed the sensor re attached. Had to explain to one "customer support" person what a slider door was and that its DISCONNECTED AFTER REPEATEDLY HAVING ME TRY AND LOCATE THE SENSOR THROUGH THE PANEL. Lady, its not contected. The worst customer service experience Ive ever had in recent memory AND the worst contracted purchase, obligation we ever have made. Did I mention 2 bikes wete stolen from our driveway while under vivint security surveillance because they said " the main hubs wifi went down at those exact 2 crucial moments. So theysent us a brand new updated hub. How about the bikes? Effing lame. Do not, I repeat, do not use vivint..... read more

I emailed the socialcs@vivint.com no reply. I emailed all the past emails I received from vivint and yet again nothing.

They are the most deceiving company ever!! Do not trust them. They came and did a partial install because they didn't have all the equipment and told me my 14 day trial period didn't start until all equipment was installed. Then when they came and did final install I called to cancel 5 days later and they told me I only have 3 days grace period from final install. I am also submitting a BBB complaint. They are so deceitful do not trust them! read more

Best security system so far. Easy to use and you can access the system anywhere and monitor your home securely. Vivint system gives you peace of mind in home security. Love Vivint systems. read more

Door to door salesman named Chase came and tried to sell me service. I told him I have no need for service but was looking into the doorbell cameras. He sold me on their high quality doorbell camera and monitor screen. He told me that I would be able to access it from my phone without the service just like the ring. I had to sign up for the service for at least 1 month that he payed for through Venmo and told me that it would cancel after that month. Well everything he told me was a lie! The contract was for a month but did not cancel and I had to call customer service multiple times to get a partial refund. On top of that the camera can't be accessed through your phone without the service. So. now I have a doorbell camera that I can use for the purpose I wanted without paying $45 a month. The company contacted the salesman and he lied and said that he informed me that the camera wouldn't work without the service and that I had to cancel myself. I would not recommend this shady company and definitely if chase comes to your door turn him away read more