Do NOT waste your time and money with this company. We spent tens of thousands of dollars to have Bravas build out our entire home AV setup during renovation, only to have them: install outdated technology that now needs to be updated (not even three years later); install access points that were poorly thought out, resulting in dead zones within our home; and, worst of all (and as others have noted), provide ZERO customer service. We've been waiting over six weeks to respond to our recent outreach to have them address these issues and update our technology to increase bandwith, but can't get anyone on the phone or to respond to an email. Thankfully, we found a local company that is extremely responsive and actually knows what they are doing. I can't overstate how disappointed we are with Bravas and wished we had worked with a different company before spending so much money. We've learned our lesson; I'm writing this review to spare others. read more

Worst company on earth. Useless . They will charge you $$$$ with no result . Better to go with some local vendor who values your time .

This group took over when the owner of the company I used retired. I had no issues until I needed help. They were actually able to make it to my house when Gene, the owner, wanted to sell me a new 19k system. I didn't upgrade to the new system and shortly afterwards I had issues with my phone app after changing internet providers. I called numerous times to try and arrange a service appointment. No call backs from Tom or Gene. Finally a service appointment was scheduled and the tech no showed. Gene was going to call me back never did until I canceled the service and said I was going to write this review. Don't do business with them if you are going to need any service. You have been warned. Caveat Emptor. read more

This company is absolutely terrible about handling their existing customer service requests. On numerous occasions I've waited months for my requests for service to be answered or replied to via email. It was only when threatening to go to Yelp that I did get a response (after 5 months of emails and telephone calls!) Once again I've waiting over a month and 4+ emails with no response -- this time I went to Yelp. I will seriously suggest you look around for another to company to install and service your technical home needs because believe me, it will NOT be done right the first time and good luck getting service. Marge A. Berkeley, CA read more

I couldn't be happier with the service and installation processfrom this place. Before I worked with them, I was dubious of the alarm industry as they seemed overly eager to do whatever it takes to lock you into a contract and provide sub-par products. Not here. First of all, it's not a chain or franchise. I researched and called quite few places, and these guys never tried to push a sale. They were great in working with me, answering my questions about how the Go Control and Alarm.com were different from the other older technology companies. I had done my research, so I knew a bit already, but I still had questions, and these guys knew their stuff. The technician came out to install the system (Eric?) was awesome. I was amazed with how thorough his work was. He took care to neatly tuck away every wire. He even labeled everything, which he really didn't have to do. He didn't rush the job, and thoroughly tested every sensor, running up and down the stairs, until everything worked perfectly. He stayed later than anticipated because my system was a bit older. I got pizza delivery so he wouldn't drive home hungry (he lived hours away, and yet he didn't rush things to get home; it was clear how much he cared about quality work). Really solid guy. Even after the install, these guys were very responsive to emails and phone calls to help me tweak the system. They really have no incentive to, but I guess they just care. Highly recommended. Note: I know my 5-star review is the first, and this may seem suspicious, but it's real :-) A friend recommended them to me, and I've already recommended these guys to a couple others. I'm surprised no one else has written a review for them. read more

A very professional and knowledgable company. I met w/ Gene Jordan of Advance Security to discuss our old system and to update to a user friendly system. We had our 20 year old alarm system revamped through Advanced Security and I can't speak highly enough of the team that performed the work in a very proficient and timely manner. After all work was completed I was contacted to be sure the system was working as I expected and was given their cell numbers to call if I had any questions. They are also very responsive to all emails. I highly recommend this company in all areas of work, ethics and mostly their customer service!! Thank you Gene and team!!! read more

Excellent and clean installation. Competitive pricing plus "family-owned" personal touch makes for a great experience. Great company

When I called and requested a quote. The owner Gene Jordan was very patient with me. Gene came by my house to talk to me and he is very experience, knowledgeable and helpful. Gene gave me a quote and he was very flexible with my installation date/time. The technician called before his arrival which shown a very professional way. He was on time and he is very experience, walked me through every step that I need to know. No hidden fee and a honest company. We are glad that we found this company and highly recommended. read more

After researching several of the big name companies in the alarm business, I came across Advanced Security. I was drawn to this company because they are a local based company and family owned. After talking with Gene over the phone regarding the security of my home, he offered to come out to my home to show me some of the system features. We scheduled a date and time for a meeting, and he advised me that his son Jordan would be meeting with me. Jordan spent an hour going through the different options offered and what would be best suited for my home. Jordan put a package together and was extremely flexible with the pricing. I scheduled an installation date and time. The technician, Eric, was on time, professionally dressed and very polite. He quoted me approximately 2 hours for the installation, showed me how the installation process would proceed and completed the installation with minimal mess. He then walked me through the system and and all its features, along with setting me up online. I've had the alarm system for approximately 2 months now. I've had very little problems with the 2GIG system overall, however, the touchscreen has a couple of flaws. The flaws are very minor and can be worked through with either a re-calibration or just firm touching of the numbers. I've had no false alarms due to mis-connections with the sensors and my pet is free to roam the house with the alarm set due to the heat sensors in the motion detectors. Overall, this company has the best customer service and are very reasonably priced, compared to other security companies. read more

Excellent customer service. I would recommend these guys to anybody. We've even had the alarm go off once (although it was only some construction guys who were painting the exteriors), and the police were dispatched immediately. The system works the way it's supposed to! read more

Excellent service. Gene was able to visit the same day and thoroughly serviced our system (replaced all sensor batteries, replaced keypad, installed smoke alarm, repaired wireless panel). Very knowledgeable about the Alarm.com products and functionalities, took the time to explain everything and demonstrate. Highly recommended. Glad my system is now serviced by this company. read more

Excellent experience working with Advanced Security, Gene Jordan and his team. This is my second time using this company to install a brand new system; first in a brand new home and second in a home with a 20+ year old system that wasn't properly working. Both times they've been wonderful to work with, very professional, trustworthy, and insightful. Happy to say we're up and running with a great new security system and I'll be sleeping well tonight :) Highly recommended! read more