We have had abs for 2 family generations. Doug(the owner) has sold the company and retired. My…read morefirst experience with the new buy out company will be the last! We had an issue with our alarm from early morning(4am) text messages that went out to my wife and I, as well as everyone on our emergency contact list. The text says something like Trbl zone 209....looking into it, it seems we have a zone fault: most likely a dead battery on one of our sensors. So I obviously call ABS and find out that Doug has sold the company. The new company cannot find my account anywhere after multiple calls. I finally tell them that I am an ABS customer for more than 20 years and from what I heard Doug sold the company, all the sudden they know what file to look under. I am promised a callback. This happens five different times after complaints. I finally really do get a call back promise. That never happened. I called back again and complain and say this is the fifth time I've called the lady apologizes and says somebody will call me back and tells me that they are looking into my alarm and when they come out I will need to sign a three-year contract to fix the problem. I have been a customer with you for probably close to 30 years so that is the dumbest thing you could tell me, that statement alone lost my business. If you want to come out and fix a two dollar battery on a sensor and make me sign a three-year contract I will now look for a new monitoring company. You should've spent the two dollars and I would've been a customer for another 30 years your loss.

I had ABS Alarm for several years is a good company the only thing I didn't like was when I cancel…read moremy service I called I was referred to send an email that's the way it works upon cancellation, I did It I emailed them with my request month later I get a email saying in order to finished your cancellation you need to call us I was like whattttt make no sense anyway is a good company and by the way I switch to ring way cheaper

Booooyah! Same day service. Professional install. Clean lines. Great guys…read more Vijay, Chris, and Josh setup my 48" OLED, above my fireplace, with same day service. All three were polite, professional, efficient, and took the time to work with me to get everything to my liking, I was a bit skeptical due to the lack of reviews, however, they've been doin this a lonnnng time; see their website for more details. Next up will be a sounds bar and I will absolutely use them again. Thanks guys!

Terrible and poor customer service. Fraudulent and breach of contract practice, and negligence…read moreexperienced. Do not waste your money, go somewhere else where your hard-earned money is appreciated. Staff lacks integrity and effective communication. So terrible, I needed to consult legal professionals.

Great service. Reasonable prices. Good follow up after installation. I have been using KB Kams at…read moreour home for about 15 years, through two upgrades as the technology improved, and I am very happy with them. The owner, Kyndl, knows his stuff and will give you personal attention.

The owner of this business is out to do a great job and succeeds, going above and beyond what is…read morerequired. Further, he seems to love what he does - has a great attitude and an eye toward establishing a growing business; hence he strives to make sure your needs are met. He does not consider the job done until all requirements have been satisfied. In addition, I called him in to complete a commercial job that someone else had begun and then flaked out on. Kyndl rose to the challenge of figuring out what had and had not been done, then picked up the job from there and finished it. Way to go! Plus, he did not expect to be paid a penny until the job was done.

Professional and we have been using Scheer for 15 years and had great experiences. Highly…read morerecommended to anyone who is looking for professional alarm monitoring companies.

Deceptive Promises & Poor Support After 18 Years…read more I have been a loyal Sheer Security customer for 18 years, but my recent upgrade has been a complete nightmare. I agreed to upgrade ONLY because I was repeatedly assured that I would be able to install the software and stream live footage from my cameras on my MAC Desktop. Patty came out to my home and specifically told me everything would work with my system. Then the installer arrived and said my computer software was "too old" -- even though the desktop was only 2 years old. When we could make sense of buying a new MAC desktop - we purchased ANOTHER brand-new computer, and the Apple store confirmed it was compatible with the software being used by our security system. Yet the system still won't work because now we are being told that the problem is no longer MY software, but the security company's software has been updated. When I asked for a technician to come out and fix the problem, I was only offered a remote attempt at correcting the issue -- which did nothing. At no point did Sheer Security disclose any limitations or risks with the upgrade. It has become clear that the system I purchased was never suited to meet my requirements. After nearly two decades of monthly payments, I've paid for features and services that were never delivered. Instead of standing behind their promises, they continue making excuses. I feel completely misled and taken advantage of. If you're considering Sheer Security, think twice. They do not support their customers or the products they sell.

Excellent service by their top tech Johnj! Ispy helped get my camera system back up and running…read moreperfectly! I suggest calling if you have any disruptions to your systems!also bought a new dvr as well:)

Excellent service from Anthony V, supervisor. He knows Ring systems very well. Also John, knows my…read moreHikvision security cameras very well. Worked with tech support to fix long standing issues. I think the leadership of Anthony V will take this business a long way. I am ver satisfied with their work. Customer in Tracy CA June 2023

FREEOM ALARM, INC. DESERVES 1,0000 STARS FOR PROFESSIOSALISM, CUSTOMER SERVICE, PUCTUALITY,…read moreINTEGRITY, AND HEART! It is with awe struck tears flowing down my face that I am writing this review! I am a born again Christian who prays about everything. I am, also, a widow who depends upon Jesus for my every need. A year ago my alarm system of 20 years stared giving me issues. The alarm company I use said it was time for a new system. I ordered the one that they recommended and they installed it. Recently I began having issues with one of my sensors. I changed the battery as instructed. A week later, that same sensor started setting off my alarm at all hours of the day and night. I called my alarm company and was told that it would cost me a good amount of money to have them run a diagnostic and fix it; but that it would be money well spent or I could discontinue to use their services. I was shocked and heartbroken. I felt abandoned. I tried calling three different times over a course of about ten days. I just wanted to ask them if they thought I might be able to order a new sensor and change it myself or if they thought it was a faulty system that I should return to Amazon. My calls have still not been returned. So Thursday night I took this problem to Jesus in prayer. He led me to google "Christian Family Owned Alarm Companies in Antioch". I didn't even know there was such a thing. However, when I plugged that in, Freedom Alarm Company popped up. The reviews were amazing! On Friday I called Freedom Alarm Company to get a quote from them . I was pleasantly surprised that within moments James called me back. He patiently listened to my story, was so kind and friendly, asked me questions about my system, had me send him pictures, and then said, "I have been in this business for 26 years. and I am not familiar with this system. Let me just come and take a look at it and see what we can do. If its an easy fix, we'll just take care of it for you." We scheduled for him to come the next morning, which is now Saturday. He arrived on time, looked at my panel, looked at the sensor, and within moments, he had figured out the problem and explained it to me. He decided to put another set of new batteries in, and fixed the sensor case using tape on the inside to give it a snugger fit. He, also, spotted the loose sensor on my sliding door and quickly did the same. As I reached for my purse to pay him, He said, "No, I am not taking any money. This took me no time at all. It was an easy fix." I tried to insist. I said, "Let me pay you for your time. This is Saturday. You took the time to come and I am not even a paying customer of yours. You spent your gas to get here." He looked at me kindly but firmly and said, "I am not billing you for this. I do not want your money. I do not need your money." That is when the tears started. I knew in that moment that one more time in my life Jesus had indeed shown Himself strong on my behalf over this challenging situation when He led me to FREEDOM ALARM. I asked if I could at least pray with Him. I prayed a blessing over this man's life. Then I asked him, "What makes you do this? Why are you so kind?" He answered with joy and a smile on HIs face, "I lost my dad several years ago. My mom is alone. I try and treat people the way I want to be treated...the way I want people to treat my mom." As I shut the door after him I couldn't stop crying. I thought, 'Was that an angel in disguise?' However, I then remembered all of the amazing reviews I had read, so I know James is a real human being. He just happens to be an extraordinary man with a huge heart; and God uses Him in extraordinary ways to be a blessing to the world around Him. Moving forward I will be highly recommending Freedom Alarm to everyone looking for an alarm company or anyone who has any alarm repair needs. When the time comes for me to get another alarm, I will be reaching out to Freedom Alarm. JAMES 1:27 - PURE RELEGION AND UNDEFILED BEFORE GOD AND THE FATHER IS THIS, TO VISIT THE FATHERLESS AND WIDOWS IN THEIR AFFLICTION, AND TO KEEP HMSELF UNSPOTTED FROM THE WORLD.

I make sure to read all the Yelp reviews and get recommendations from friends I trust before I even…read morechoose a business. I read how James would show up at the house when an alarm was tripped and that he always carries. I said THAT is the man I want- someone who stands behind his business and brave! Also one of my close friends who I trust her opinion highly had recommended James as a business and personally knows him and gave high praises for his integrity and as a person! So I was feeling good about my choice and he followed through! I like that he was willing to help anytime you need him to just call him! I believe in layers of security for my house. He thinks a lot like I do and he will best tell you what is best for your particular house and situation which is great. Took a lot of work, but I feel better that it is done. I like the night vision with the alarms and the very clear pictures. I had other cameras before which can be grainy or blurry but these pictures are very clear. I like the panoramic views too which cover a lot. Better to have someone local as your alarm company as well and have a relationship with the local police. Very professional and one of the good guys! He goes above and beyond which is my criteria in giving 5 stars to the best! I liked how he also cleaned up all my other wires, cleaned up after himself, made it look pleasing to the eye, etc. Nice assistant as well and very polite. So, a solidly good company with lots of integrity which is so important in the security field and in today's world. I support local businesses and this is one I would stand behind especially for something so important as your family's security! Did a phenomenal job!

Ya these guys were AWFUL. Only time i've ever been blatantly scammed in my life. OWNER caame to my…read moredoor Jose Magaña, lied about the terms biggest being 3 day free cancelation. I ask to cancel on day 2 and the office says sorry they don't do 3 day cancellations. I dont get an install scheduled in the first place so have no cameras at all installed but they billed me for the full price for almost a year while I fought them. ADT said sorry they can't do anything cause it's the dealer and the dealer said sorry take it up with ADT. Left multiple BBB reviews with ADT directly before they finally intervened and refunded me only 3 months of the almost year I paid for a system that was never installed.

Like alot of Stockton neighborhoods mine has become undesirable. I looked at several alarm…read morecompaines, all promising montly specials, gift cards and other attractive rates. When I saw Direct Protection there was none of the carrot dangling incentives. Got my interest. Called and talked to Rick, owner operated, family run and LOCAL. We met just a couple days later and this company hands down was going to be my provider. Rick was on time, respectful and most important knew his equipment and what i needed to protect my home! In a couple days my new system was in place. Rick even came out and changed door locks as they werent the safest. I would without hesitation recommend Rick's direct protection company. Rates competitive, no phoney gimmicks, and customer service OFF THE CHARTS!! Thanks Rick I sleep much better now! Diane G

Keith and his staff cane on time and provided excellent installation and a system that is at the…read morecutting-edge of Security technology and Home management. We have thermostat controls that can be accessed by mobile phones and we are set up with reminders and alerts that are tailored to our needs. My office system will alert me if I leave without setting it. Has saved me many trips back from home. Keith will assess your home or business and lay out options with no pressure in an honest hassle free way. Highly recommended!

We are extremely happy with our security system. They are professional, efficient, quick,…read moretrustworthy, knowledgeable and are excellent at communication. Customer service is great! I love how detailed they are and explained the technology to us (and our kids). We have access to everything from our phones and computers. Very pleased, safe and secure!