Clean professional, staff makes sure to check us in although I understand it can get busy in there. Always providing excellent service! 100% read more

Xfinity Store - Internet Service Providers Near Me - Manteca, California

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Amir did an absolutely amazing job! He went above and beyond to help me and made sure everything was taken care of perfectly. What really stood out was how he didn't just focus on me--he was also helping other customers at the same time with patience, professionalism, and a great attitude. You can tell he genuinely cares about people and takes pride in his work. Customer service like this is rare these days. Thank you, Amir read more

We had to get my wife a new phone yesterday and Paris was very professional and did a great job. It didn't take as long as we had planned. Today however on line is a different story trying to get our tv portion of our account taken off which they said they could not do. I was able to reduce my monthly by $33 however. Which helps. read more

Appointments mean nothing there. No line or organization. Waited 15 minutes and was not acknowledged. People came in and looked so confused. Left before we were seen because no one acted like anyone had appointments. read more

This location is very irresponsible and untrustworthy. Some of the girls in this location do not know what they are doing as they say or will simply tell you they don't know how. Luckily I do not know her name but there is a girl there that stole my iPhone 11. She said it would sent back to Xfinity for my exchange for my 17 and she never got it to where it needed to go. PLEASE GO ANYWHERE BUT HERE!!! read more

Went to the Manteca location to return a pod I bought from Modesto. I live in Manteca happened to be in Modesto, so bought from that location. Could not get the pod to sync with my internet, and I later found my old pod. Tried to return this item to Manteca the same day hours later; the girl who helped me didn't know how to do the return, so I guess she asked the manager, who gave her an excuse. She then comes back to me and tells me I have to take the item back to Modesto, as their inventory will not recognize it. I asked her is Xfinity not Xfinity? I had my receipt and everything. Terrible service and even though I live in Manteca, I will go to Tracy or Modesto for service. Do not recommend this location. read more

I came here to return a modem after switching internet providers. I came in and there was no visual line to stand in, no check in area, no sign in list, just nothing. Every rep was busy with someone else so I just waited there until someone was free. No one greeted me once I walked in and no one spoke to me at all. I stood there for about 10-15 minutes waiting and more people came in. Like me, no one knew what to do but we all just stood there in the center of the store waiting and looking around. Once someone was free, I finally returned my device in 2 minutes. Terrible organization and needs better introductory customer service. read more

I went in on Sat Aug 30 & then Back on Aug 31 ' 2025 to Inform them that " My " Husband passed away & to put it into " My " Name; since " I " will be the Responsible party & they " Insisted " to Close His since he is deceased & Open a New One; When " I " wanted to keep Evweything as is...Anyway, Tuesday (9-2-2025), Tech comes out & Shows me Both Accounts are Still Active & He Simply Checked the Remote & said Nothing else He can do since under me is No Boxes ; REMIND Me What wss He or will " I " be Exactly Paying For ?? AGAIN !! They " NEVER " Closed " My " Husbands Account as they gave me No Other Choices. Seemed Nice, as if knew what they were doing BUT ALL " LIES " ..Now Today ( Friday: 9-5-2025 ) Our Service Is " Interupted " ; with No T.V. or InterNet Service Available, Since " I " Walked Out Assuming They HEARD Me & My Concerns BUT Boy was " I " WRONG !! I Only got Constant " Harrassment Calls which Matt already told me to Ignore & Fatima His Lead Apparently ALLOWED All this to Happen So they can Make a Cheap SALE on Someone Losing Their LIFE Because of " Commission " & ALL " I " am tring to Do is Take Over All His Matter SINCE " HE " CAN NOT. *** The " CEO " Of Xifinity Needs to Bud in...Also; My Husband had xifinity for a " Long Time " though Our Service Every Sept / Oct would get Messed with " He " Kindly Paid & Alot Apparently because No One Cared to Call or Give Additional Deals to Him too Keep it Affordable. Yet , When asked they Couldn't give Details of How Long because Internally they are Altering Customers Info & think it is Funny BUT " I " NOT Laughing Nor will Others. HORRIABLE People in Manteca & NO One wants to the Job & the Right way & Dump their customers to Other Locations. WHATTTA JOKE !!! TERRIABLE read more

Isabella helped us with our cell service after switching from Verizon. Saved over 100 per month and service was great.

Have not been a fan of Xfinity customer service . But Dee at the Manteca Xfinity store has turned that around. He's awesome and knows his stuff. He's knowledgeable and professional. Patient and looks for the best possible outcome for the customer. We felt like he went above and beyond. Everyone who works there currently seems as dedicated. Thank you guys! You rock! read more

Matt greeted me the second I walked in. The door didn't even close behind me and he's asking what brought me in. I was returning my old modem. He scanned it and I was done. Had a pleasant conversation with him and I was on my way. Excellent service from Matt! read more

This store's customer service is terrible. No acknowledgement when you walk in, no wait system, no easy return of equipment... etc. I switched internet services when I moved & so happy I am not with XFinity anymore. read more

They have an employee named Jason who I give 5 stars ,he was kind and helpful. I had an issued for a bill that was more then 3 hundred dollars for moving. In the beginning of my account I was told that if I move I can transfer my service to a new address without extra fees but X canceled my account and I had to pay extra and start a new account. Jason told me he will resolve my issue with management read more

This location is fairly new. I scheduled for an appointment to return equipment on a Friday at noon. It wasn't busy and was helped right away. The rep was great. We had watching the NBA in common and chatted it up. I was in and out I'm about 15 minutes. I've been a customer for over 15 years. read more

Xfinity has been charging us for Netflix for over a year even though we have told them we get it free from T-Mobile as part of their Veteran benefits for my husband. They said we had to call Netflix to resolve this. We did this several times, and they said we have only one account with them, the one through T-mobile. We have called Xfinity many times and visited the store on Daniels st. in Manteca and each time we were told they solved the issue, but we are still being charged $22.99 each month for a service we already have. They are a deceitful company that lie to make money from hard working people. Now if we don't pay the whole amount, they threaten to shut off our service. I guess our only recourse is to cancel their service and pursue legal action for all the months of Netflix that we didn't need. read more

If I could put 0 stars I would gladly do so. The guy with long curly hair (blonde) has TERRIBLE customer service. He was not helpful & rude to me. Rolling his eyes with attitude & extremely rude..!! read more

I wish there was 0 star for this location and associates that work here , they sell me product with wrong information , worst decision i made to transfer to xfinity read more

costumer service is fine but expect to be here for at least 30 minutes to an hour. just need more staff

I just went in this morning and a young guy with his name tag just E Very unprofessional rude. When I ask questions he doesn't even look at you on his phone every time. Pulling it and texting I don't know. read more

DO NOT WASTEVYOUR MONEY OR SANITY. Their internet services SUCKS. Outages every month. 3 days my internet has gone out this week. Absolutely the worst service ever! read more

Going to this store is about as worse then going to the BofA in Manteca. No one helps you no one ask if you need help and they don't know what they are doing. Very sad xfinity definitely looking for alternatives for internet and cable.............. read more

I came in like 20 minutes ago and I am still here waiting, because ,the workers here like to chit chat with customers, I am just here to return something and go, no to talk about my life ...come on now... read more

I met this employee his name was Uso. Super kind man was able to help me with all my questions. Super respectful and was willing to put my needs in front of other customers, answered all my questions with patience and will be coming to shop here. 10/10 experience read more

I came to this store on Monday September 25, 2023 to activate my new iphone but somehow the sales representative and the manager got sneaky by setting up new seperate account for my wife and told me it would save us money. They explained that a Xfinity/Comcast home security technician would come over to the house to work on my existing home security system. On October 2, 2023 the Xfinity/Comcast home security technician explained to me that in order for my existing home security equipment such as the 3 cameras and the touch screen system have to be replaced or else it is not going to work on the new modem. I told him I don't want a new security system since the existing Home security system I have are still working. The Xfinity/Comcast technician told me that the Manteca Xfinity/Comcast store is not a Company store. Furthermore, the Xfinity/Comcast technician told me that it is owned privately and operated separately from the Company store and It is very sneaky on this kind of business practices. The Xfinity/Comcast home security technician told me that the Manteca Xfinity/Comcast store representatives and manager had done it to many other of their customers by opening up a new separate Xfinity/Comcast account to make and increase their sales but not to save money. He advised me that if I have a Xfinity/Comcast problem go to either Modesto or Tracy Xfinity/Comcast store. read more

No I don't recommend Xfinity to anybody. They have to many outages and don't tell anyone about the outages. I pay a monthly service for their service and I call them to get credit for outages. Every since I started getting credit they increased my payment. I have to call every month to straighten out my payment now they have me with a late payment and I have to call them or go down to the store and explain to them about the outages. It were in the area of 95337 area code. Their virtual service sucks and the billing department is so screwed up that my bill is up and down all around. Don't know where in the hell it's at. Plus I have to wait 45 minutes to almost 2 hours on the phone to talk to a live person. I recommend that everybody that has Xfinity to boycott or discontinue service with them and go with someone else. Xfinity is gone way downhill matter fact I think they hit hell is where they went. read more

Excellent customer service. My monthly bill increased incrementally over a short period without much notice and the representative was incredibly helpful and knowledgeable in explaining to us the reasoning. I feel confident coming back to this store if i ever feel i need assistance with my account or service. Good Manager and Worker. read more

It is better to drive to Xfinity in Tracy or Modesto to avoid this store. The manager, TJ, messed up my mother's account and her land line. He set her up with two accounts. She was without her phone for 3 days. This is a privately owned franchise and are not transparent with their work. According to the technician it has happened a lot. read more

Very rude and don't pay attention to their task gabe me the wrong phone and can't refund or give my number back so now I'm without a phone and lost my number read more

I reduced service to internet only. I went from $220 to $118 a mo. When I turned in equipment to this store, I was told the cost could be reduced to $75 a mo. for the same service (internet only), if I had another resident of the house change the plan into their name. The representative confirmed no contract and internet only. When it was time to sign the agreement, it showed additional services that I clearly stated that I did not want, and it showed a two year agreement. I stopped the process and stayed with the $118 a mo. Be careful at this store. They will state one thing and try to get you to sign for another thing. Not good. read more

Good, fast service. No hard sell. I'm and out in 30 minutes. The place is clean. That's it.

I waited 30 minutes before an employee could help me. There were only 2 employees there and they were both busy... but never acknowledged me or the other customer waiting. Then, after waiting to pick up a modem, I was told they ran out of modems for the day. Also, there is no way to call the store to find out if they have modems in stock. It was a waste of my time and gas! If there were any other isp with reliable internet service in this area, I would drop xfinity immediately. And has xfinity told you within the last 3 months that you're exceeding the 1.2 Tb of data for the month? That's what I was told although my data usage hasn't changed at all. There are a lot of complaints online about this issue. Xfinity is ripping people off. read more

run don't walk from the xfinity store in manteca,they are a bunch untrained people,go to tracy,stkn,modesto instead,you will thank me......