Been at this aaa a few times, to renew registration, to register an old beetle, and some other services. Always great customer service, very fast service, saves so much time than going to the dmv. read more

My father came into the AAA office in regard to an exchange of new plates and registration. A middle aged white woman was very rude to him. She would not give her name, and did not give the correct information for the car registration and plates. She was very unwelcoming and unprofessional. I would NEVER recommend this place to anyone looking to travel or trust them with anything DMV related. read more

I am extremely disappointed with the service I received at the AAA Tracy branch today. I visited specifically to handle a title transfer, but my request was denied simply because the title was signed in 2020. Despite being a member, I was told that because of the three-year delay, I had to go to the DMV instead. It is incredibly frustrating that a service I rely on AAA for was not provided, especially when there was no clear explanation as to why this policy exists or how to resolve it beyond being turned away. I wasted my time and gas only to be told they couldn't assist me. If you are a member looking for help with older title paperwork, save yourself the trip and just go straight to the DMV. UPDATE IM AT THE DMV RIGHT NOW AND THEY SAID TRIPLE A COULD OF DONE IT read more

Very expensive and disappointed when my daughter and I got our car tire flat in the middle of the road and called my AAA Road Service they didn't help us as they supposed to and I have to pay to another company to bring us home because my 14 years old daughter has asthma and couldn't take risks to wait because of one very rude customer service lady. And had One of the worst day ever. read more

Fresh and friendly faces who make interactions seem like you've known them forever...very helpful and informative.

Notary for classic regular members $10 Non members $15 same as UPS Pretty good deal if you're close to one of the branches read more

I went in Friday for passport photos. The greater checked me in and noticed that I was interested in their alarm system. She gave me a handout and told me to reach out to her if interested. I like that, not being pushy at all. I waited no longer than 10 minutes for the pictures to be taken and given to me. Pictures were given in a cute little passport looking-like envelope. The pictures were of good quality. It was such a quick in and out. I did learn that you need to provide them your legal name when checking in because they use the same name when they look up your membership. read more

Had an unpleasant experience at the AAA branch in Tracy after Joyti treated my 50 year old husband like a child when he didnt catch that the paperwork had the county name down instead of the city. She chastised him at a ridiculous volume that he didn't check it carefully. She was very rude and unprofessional which was our first bad experience at this branch. Patricia was very nice as always. I recommend waiting for Patricia and steering clear of Joyti unless you want a miserable experience. read more

I've been a AAA member since 1994. I'm completely fed up with their new policy. I can no longer pay with my social security card. AAA won't even except cash in person or a cashier's check in person or by usps. AAA has decided that since my social security card is a debit card it is a prepaid card they've decided to not except. They never took into consideration that a citizen, young or old, may not use the banking system. It doesn't matter that I have been a member in good standing since 1994. Over 30 years of never having a late payment. I've paid in full, for the year, upon receiving bills for my home, cars & security system cameras. The phone rep in Tracy California laughed when I was trying to explain that I wanted to come in person to pay cash. I guess that was funny to her. To be honest she is normally helpful but it was the last straw for me. By the way if I could give 0 stars I would. read more

Actually the 1 star is for AAA corporate because they have not reopened or found a new building to open in Stockton. If it happened in Stockton, they could close Tracy office too. read more

Easy to get in and out for Dmv services. Super friendly staff and great location. Csaa is great.

So great to have this convenient AAA location in Tracy! The parking is never an issue as the lot is huge. The lines inside aren't ever more than 4 people in front of you that i have experienced in the few times i have gone. We like that we can not only use the travel services to book trips and services as well as pick up maps, but also use the DMV services and get registration stickers, etc. on the spot. It's a wonderful service we are so excited to have easily accessible to us. Makes it worth paying for! Each time I have been into the offices the employees are also super helpful and try to assist in anyway they can. read more

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Worst emergency roadside service ever! Do not pay for this! They leave you stranded or try to multi transport during an emergency with no regard for the customer or your safety! Bad policies, worst customer service and care. I recommend using your actual car insurance carriers roadside service and never be naive enough to rely on AAA. read more

I just purchased another motorhome, and anytime you avoid going to DMV is fantastic. The clerk was quick and friendly, in and out in 10 minutes vs. hours at DMV. Thank you AAA read more

over the phone agents are horrible, they hung up on you and they are put you on hold in never come back. I been with AAA for 30 years and I'm done with them. they need to train their people. read more

So, my tire busted on Grant Line due to these raggedy public streets. I give good ole AAA a call and they tell me it's gonna be 2 hours b4 they can come get me from originally 45 minutes. Now get this due to Covid-19, they can take my car but I cannot ride with the driver? Wtf, if I was not in town but on a desolate road in the middle of no damned place? I'm afraid of Covid just like the rest but let's be clear this is a "essential service" and if this is the best that AAA can do maybe they shouldn't be considered "essential". So they have their driver with a mask and their passenger with a mask and I even have my negative (current) Covid test. But "we've had 2 drivers come down with Covid" so maybe then you shouldn't be drivin tow trucks. It's ABSOLUTELY not cool to leave your customer stranded. Shit I would rather be driven home b4 my car. It's fully insured! Bullshit at its finest! Wish I could give 0 stars like they give 0 Fucks about their customers. read more

I came in here couple of weeks ago on my lunch break despite the whole Covid 19 issue I thought it will be a long process to try and get my DMV registration renewal, but when I arrived they have implemented, a process to make customer and Employees safe by limiting customer into the store looks like this is the new normal but I was seen quick fast and efficient I was out in 10 mins and the lady at the counter was very helpful and attentive and nice. Sure beats going into the DMV offices we all know how the customer services play out there. Nothing but a great experience here I will be coming back here for future needs. read more

I had to have my car towed yesterday for mechanical problems. I was worried the tow truck wouldn't come till dark. I don't like being out after dark. The tow truck driver got there quicker than the estimated time which was very nice because I had my daughter with me and she was frustrated and just wanted to go home. The driver Kyle was super nice extremely polite to my daughter and myself. Very knowledgeable. He worked quickly and safely. A pleaser to be around. We got home quickly and safely. I am taking the time to write this review before customer service and a lot of business I have been to lately are non existent. People and company's that take the time to give good quickly customer service should be recognized. I feel. Keep up the good work guys. read more

I went to get my car registration taken care of and was greeted upon entering the office and was able to immediately go up to the DMV area and get assistance in registration. The staff we friendly and efficient. Great service! read more

I love AAA Tracy branch. Everyone from the minute you walk into the door are friendly and helpful . It's so nice taking care of things I can avoid going to DMV . I honestly think they are the best insurance company to have for your car. Every time anything had happened to my car is taken care of . So happy I have been a member over 40 years read more

Thank you AAA Tracy branch is top notch! I came in to register a truck I just bought had some legacy plates I wanted to put on and to insure it at the same time in and out in less than 25 min. Here's a tip just have all your paperwork in order fill out everything properly. In changing the plates for legacy plates make sure you surrender the old ones by bringing them with you. Remember to also bring in the legacy plates so they can inspect them. This way your in and out. Do your part and fill out everything you can. you can also down load any form from DMV they have any form you need. I am glad to be a member and benefit from all AAA services! FYI on the way to AAA I drove by DMV the line circled the building in 100 degree weather! read more

Excellent branch. Very fortunate to have them in Tracy. Highly recommend for vacation ms, towing service and more read more

THIS IS FOR 1-800-AAA not this specific office. So yeah, NEVER use the auto service to ask for assistance. They lie and don't get your order to whom it should go to unless you have all day to wait. HORRIBLE EXPERIENCE. First time. Never have I had a problem until today. Some of the staff I've spoken to lied and said they called 3x and I hung up on them so they cancelled the order. WTH! Anyhoots, waited another 30 mins and no one. I gave them about 45 mins and had to call again. Nothing so here I am again on the phone and next ETA is 3:20PM from 10:02AM. read more

39 Years of membership, and 39 years of wonderful service! Today was no different. I had called to see their status of obtaining maps for an upcoming trip, and the lady I spoke with, Candy, was, as always, very informative. She asked me which maps I needed and while I was waiting in line to go in she called me back and then came outside to the line to give me the maps that I had requested. That is wonderful service! It is refreshing to see businesses they still give amazing customer service! We will stay loyal subscribers for a long time to come. read more

I've had a few non-routine DMV requests in the last 1-2 years. The team at Tracy AAA is always very knowledgeable and always provides top notch customer service! read more

Visited this office had to wait about 15 min but the staff was very helpful. Saved me a trip to the DMV

Amazing customer service. I mainly utilize the DMV services and every single person I have interacted with, have been amazing! Super nice and educated . I asked questions and they were able to answer them without hesitation! Love the girls there. They treat me like family read more

The BEST PLACE to go for DMV needs! Ladies are so nice and answer all the questions you have. Patricia is so helpful and has an awesome attitude! I wish I got the lady's name today who finished helping me but she was so sweet and helpful too! read more

I called to get renters insurance and ended up speaking with Jyoti, she helped me get a policy at a great price. Thennni call her back about a week later to see how much car insurance would be for both of my cars. I was shocked when she told me how much it would be, the price was half of what I was paying with my old insurance company. I always thought AAA would be expensive so I never bothered to get a quote, but with the good experience I had with Jyoti getting my renters insurance I decided to just get a quote from her for my cars and I am very glad I did! She got straight to the point but made great conversation too. Overall, It was a great experience and I've already told my family and friends to get a quote from her. I'm looking forward to registering my cars in the office this year read more

I did not want to deal with DMV and most of us know why so, I went here to get my registration tags (I'm not a AAA member) ands used the DMV kiosk machine. Yes I had to wait in line a few minutes as they are only allowing a max of 3 inside, but when it was my turn I was greeted & welcomed in by Leslie ..... with a smile, she helped me as I've never used the kiosk before. It prints out the receipt / Registration card and your tags instantly. She was so very helpful, nice and smiled. I was in and out under 10 minutes. I thanked her for her time and helping me, she responded with a huge smile it was my pleasure ma'am, come back to see us again have a great rest of your day ! It was so refreshing. read more

I just got out of rehab that requires me to be on a walker. As soon as I got there they had a chair waiting for me but before I got called they called me to the window and they brought me a chair. I was there to do dmv registration which was completely FAST. The clerk was awesome trying to help out quickly so I could be on my way. No negative things to say. I love this store read more

Love this place. Great service good people and they make it a easy process! I had to straighten out my registration that was being affected by a call back on my vehicle. Very informative of the process and everything went well. read more

I'm going to give a good shut out to Agent Mike Foxx, AAA Insurence and Tracy California, Agent Mike Foxx is the best!! He has taken care of ever matter I have had in a timely matter he's very professional he listens and really care for his clients. I've been with AAA for years I've had excellent experience and service I definitely recommend Agent Mike Foxx. Thank you Agent Mike Foxx & AAA Tracy CA, Went to the branch to renew my auto/home policy. I wanted to let you know what a great job Agent Michael Foxx is doing. He's always easy to reach and so responsive. Outstanding customer service. I am happy that individuals like him go above and beyond to help their clients. I think him again, and feel that his hard work should not be unrecognized. read more

I do not know who I can be disappointed with. Maybe AAAs policy I can not tow my car to an auto auction, maybe the local AAA staff for not listening to me when I told them multiple times I work at said auto auction. Either way I have a broken car that needs work and work at a large auto facility where the car can be taken care of in what ever fashion I as an employee have access too. Why is it that the one time I need my service I can not use it? If you call the auction and ask if an employee can get repairs maybe you would receive different answers. Maybe you have to call specifically the person I have made arrangements with, but in any case I am being denied service the one time I need it. For a car to go from a home to an auto facility I work at. Thanks for nothing AAA. I am very disappointed your service has come down so much over the years. Or maybe it is simply the northern California area. Never had a problem in southern Nevada. read more

Went to AAA in Antioch, Ca today..10 min from my home. 15 people deep waiting for service at 4:30 pm. Drove to AAA in Tracy...1 person in line ahead of me. In and out in less than 10 minutes. Staff very personable... Maybe you want to come and train the Antioch staff... read more

My agent .... Mike Jordan out of Pacheco office is awesome ... (925) 808-6226 I have had him for almost 20 yrs read more

Showed up for DMV Service support. Response was "our systems are down and we have no estimate of when it will be up". No "sorry for inconvenience" or any other indication I am valued as a customer. read more

I wanted to give AAA Tracy who came and got me back into my car after I left my running truck on with the keys in and got locked out! My family thanks you they had a quick response time as well and the driver who came to help us was awesome! read more

Anytime I can avoid going to the DMV is a major accomplishment for me. Thank goodness for AAA. The staff here at Tracy is friendly and helpful. I just moved up north so Leslie assisted me with setting my membership up to transfer over while another staff member helped process my registration transactions. There was no wait when I arrived and I was able to finish my transaction quickly and get on with my day. Clean office + fast and friendly service = excellent experience. read more

I went to this AAA office to transfer a car title, and to complete the DMV registration for the vehicle. The office was clean, cool, and had a friendly staff. I will definitely go back for any other DMV services that AAA covers. read more