We are finding that after years and years of golden service with this company they have left us for a whole week without any service, routers that are not set up, then they give us lip service about call backs and technicians who don't actually turn up and they will not come and fix their own mistakes! They have cost us every single day this week! read more

Several weeks ago I was called on to establish connectivity for a festival out at Woodward Reservoir.. after a bit of recon I discovered one of Fire2Wire's towers in the area and gave them a call. Dealing with this project on top of my day job and school was moderately stressful, but after talking with Bill and getting the greenlight from production, he worked with me to get their equipment installed on my mast ahead of the show. I didn't leave much to do for their installers, but they were quite knowledgeable and as I work in the same industry it was nice to chat a bit while they got everything ready. After I finished configuring my network traffic priorities for the different levels of staff, everything went smoothly throughout the weekend. I will definitely be working with Fire2Wire again in the future! read more

This internet service is trash! Do not buy. They crash all the time, it's down right now. They always have some bs excuse. Every night by 7-9 o'clock the internet goes down. It's down right now at 4 in the afternoon. They suck period. read more

I wish there was zero stars for this company because that's what I would give them I've been a loyal customer for over 15 years and have had many problems with their slow Internet each time they try to upgrade me for more money including equipment charges done with them going going gone read more

I needed internet in my rural area so I called Fire2Wire. A technician came out to test the signal on his boom lift, parked in front of my garage and went up all the way. On his way down he destroyed my Dish satellite. On top of that he drove off through my neighbors orchards. After calling and emailing pictures, the company said they would contact me. It's been 2 months and haven't heard anything. If I could I would give 0 stars. read more

Emailed their sales rep and told me it was $299 for their installation and equipment. 60 dollars for 5mbps upload a month. No thank you. Prices are a little steep if you ask me. Gave them 4 stars for responding but unfortunately I will look else where for service. read more

Fire2Wire - Their price rates - Internet Service Providers Near Me - Salida, California

They are complete scammers!! I contacted them for pricing, and they said they could come out to see if they could get a signal for us because there are two new towers they installed near by. They came out 5 years ago and it didn't work then, I told Michelle on the phone and she made it sound like it might work now. So they will try again. Well come to find out they can get a signal, but have to install a huge ugly tower on the house that could possibly make the roof leak. We refused that, so they wanted to charge us $150 for coming out! Wow!! They also said it was in the contract we signed! We don't even have service with this company and they do this?! We read over the contract and do not see anything regarding this situation. So we complain and they insist it's in the contract, but lower the fee to $65. Still not cool! This company needs to be reported to the better business bureau by anyone who has been treated like this! read more

the lady michelle who answers the phones is incredibly rude. Stay away from these guys at all costs. if this is an indication of how the business is run, good luck! read more

I signed a contract with them in April of this year. I had just moved to Turlock in March to care take a relative. I was only going to live here until he passed on. When I told their sales person, a Mr. Wm. Moreno about my plight, he stated they were sympathetic to my situation. When my uncle died on October 5th, it took three phone calls to Fire2Wire to get my service cancelled. Per their contract, I have to pay them until 1/2015, even though no one will be using their wireless in my former home. So all together, I paid $700.00 for 6 month of wireless service, hardly a bargain. The monthly charge on my debit account was $49.95, but with all of there extra charges, the price you pay is well over $100 a month. Fire2Wire predatory business practices are legal, but immoral, and they should be avoided. read more

Never get internet service from this company, for 3 years I've had routing issues and after calling and complaining a lot I was pretty much told to switch services. If you plan on using your internet for gaming, Skype, or anything else DO NOT USE THEIR SERVICE. I don't know if it's laziness or incompetence, but it's still not fixed not will it ever be I'm certain. read more

Fire2Wire - Typical day with their internet - Internet Service Providers Near Me - Salida, California

I've been using Fire2Wire for a few years now. For the most part, I've had good internet speed and no issues with their connections. I hit my router reset button the other night (I don't suggest this) and had to call them for some advice. Turns out it wasn't their problem to fix, but Dan was extremely helpful in telling me what I needed to tell the router company. I then had to call back and spoke to Chris. Both Dan and Chris were extremely, extremely helpful. They were patient during the long periods of time they had to be on the phone with me and they got my problem fixed. Thanks guys!! Jesus loves you!! read more

The lady who answers the phone (Michelle) was incredibly rude. It's a shame that Fire 2 Wire has someone like that representing them. The tech guys seem very knowledgeable and the service seems to be great. I was just extremely disappointed with the lack of service and professionalism by the gal answering the phones. Fire her and you would have 5 star service! read more

Today was a good day because......Adrian was sent out to troubleshoot our internet problems that we've had for quite awhile. Literally within minutes, he found the problem and resolved it. Thank you Fire 2 Wire for sending such an efficient tech out. read more

I have been with Fire2wire email service since 1997. It has always had the best customer support of any business I have been associated with, as help is available 24/7. Also, it has a unique name, which is important as the standard ones are just not as easy to work with. I have been stuck in Europe several times unable to remember my password or having other issues and they have never failed me time and again. I have also had problems with setting up the system with different devices and they stay on the phone with me at some length at times and patiently walk me through it. They are the BEST! read more

Had them for the past 2 years and all I can say is bad. I'm finally changing my ISP, I can't stand feeling scammed anymore. I also can't pay another $100 for a "service call" that they showed up to a week late and didn't fix anything at all. Here what a normal day looks like for me, I pay $79.99/mo for whats supposed to be 6mbps.. Its only a fraction of that and the customer service is so rude I don't think they even want my business anymore. http://www.speedtest.net/result/4882637726.png read more

I was recommended to this company for family and am pleased with the service as long as I don't have to depend on the customer service. The gentlemen who did my initial install did a completely worthless job. Drill extra holes in my house that were not necessary. He did not clean up after himself. He left a mess of wires everywhere, and put the router in the completely wrong location. When I called to ask them to re run and fix everything they tried to charge me a complete new install. After a debate and request to cancel the service they agreed to come back and re-do the shifty install. Which I then found the bottom part of my gutter knocked off after they secured there line to it. A customer service follow up call was made to me and a bunch of promises from the young lady I spoke with however there was zero follow through. I would recommend the service but make sure you are there when they do the install and make sure you have them do exactly what YOU want. read more

I've had Fire 2 Wire for 6 years, yes we've had a few issues but mostly from weather conditioning which is understandable. They have been very helpful and positive. If I was ever to move back to this area I would get Fire 2 Wire again. read more

One star until they can actually provide me the speeds and connection reliability that I pay for. It's a joke. Constantly kicked off. Speeds so slow a snail is faster. Customer service is patronizing, blows off customers or doesn't return phone calls at all. Very unsatisfied customer. read more

I had problems with my internet and called customer service. Patrick helped me and was so patient and nice. No matter how many "dumb" questions I had he was pleasant and positive. The matter was resolved fairly quickly. And he was funny! Thanks fire to wire. read more

Live out in the country and Fire2Wire was such a good decision for our family's internet service. Went with the 12 Mbps plan and speed tests are always on point. From gaming to streaming or remotely viewing our DVR, Fire2Wire came though with good customer service/support. read more

Have service with these guys for a few years. Now I have a problem. They can't seem to make time to repair the equipment they sold me. I make an appointment. They don't show up or show up hours later. Very disappointed. Looking for a new provider. read more

So UNPROFESSIONAL!! Wasted half my day n WASTED 3 MONTHS OF WAITING FOR MY APPOINTMENT! Waited pass my appointment window on the day of appointment and to find out the technician was at a doctors appointment and didnt let the stupid unreliable company know thats he was at the doctors. Instead he wanted to get paid without doing his job. Also, called the company and they got unprofessional stating to wait for my appointment window, to wait, to wait.. hangs up, then had the ordacity to call back 30 mins. later, to state they were unaware that the stupid technician was at a doctors appoinment. F no i will not put my money on such unreliable, unprofessional, lazy scums. read more

If you want to actually use the Internet, you're better off finding another provider. Everything is slow, you'll constantly disconnect and have to reset your router. If more than 3 people are on it at any time, getting anything done online is going to take way longer than it ever should. read more

Moved to Modesto area recently from back east. This IP is apparently the only one to service my area. For install it's 299. For 12 mbs they charge 90 dollars a month. For 75 I got 1gbs where I loved before. Some how because they are the only ones to service this area they can charge this absurd amount? I don't know. So I get the service because literally no other options. For 3 weeks I have been getting less than 1mbs. Usually between 200kbs and 750kbs. (For those of you that don't know 1000kbs is 1mb.) Awful right? So I call customer service. The techs are awesome who I spoke to. Nothing against them in this review at all. But they said their higher ups would call me. Nobody has called in 3 weeks. I called again and asked to have my bill pro rated because at this point I haven't been able to access internet this month at all. I was told no. I don't know much about business. But this seems less it should be illegal. DO NOT go with this horrible service. I honestly would put more trust in the shady IPs i served with on deployment than this awful business. read more

Well I had a totally different experience when using Fire2Wire. I wish I got installed for minimal service charges. Put a Pole on the roof (didn't know that'd cost us $150 bucks extra.. Not once did the installation guy share this news. Then I have to pay for labor installing the pole. Another 125.. Seriously.. Once another provider comes to our area I'll be running away. Surely, ask about every charge BEFORE you SIGN anything. These guys are a sham.. read more

I've waited almost a month before writing this review....I've been stuck with another provider in my little town for about 5 years and they took advantage of me price wise because I had no other options. Throughout those same years I reached out to fire2wire to see if they were planning on coming to my area. On a whim I went to their website and made a request and waited never believing they would actually expand this direction. I received a call that let me know that not only were they available but that a faster speed would be available. I was out of the area when I received the call and didn't actually have them install it till about 1.5 months later. They never once pressured or bugged me to sign up after that initial call. The installation team came out and were training two new installers. I was immediately impressed that they had a boom lift and a very professional setup. Now that the service has been up and running my family and I could not be happier. We are getting speeds 5x faster than our previous service for only $10/mo. more. They even allow a little more speed on the network than what you pay for if available. My last provider always speed limited me so this was an awesome surprise and completely unexpected. Thank you for being a company that puts the customer first. It's becoming rarer and rarer to find these days. I finally feel like a valued and appreciated customer again. read more

WOW i have used these guys for years because they were the only ones that were able to deliver high speed net to my area. I had them for 4 years when i lived with my parent and 1 year living on my own. there radio based internet is unstable so gaming I think not. watching netflix sometimes works. and that about it. I purchased the 6 mb line when I moved out on my own after college which is the biggest residential package they have and had nothing but problems. it worked for a good 8 months this time then Ive been at about .5mb since which is about 1/3 of normal DSL. Ive called and talked with tech support that ran me through the same tests a few different times very nice people but cant do anything to fix the problem tell a admin looks it over. Ive at this moment been without internet for a month which I pay $80 a month. Put it this way i had to write this from my company Office cause i couldn't load the page at home. Finally was able to talk to a admin. Next wow very rube man calls me and the conversation comes down to talks of breach of contract on there part before he actually try's to help me. all I have to say is to little to late I found someone else that can supply better services cheaper with no contracts. all I have to tell other people is "if your thinking about using this company for there internet services. keep looking!" They make you buy the equipment so if it fails you have to buy it again... $300 installed..... unstable service..... expense compared to many new competitors... you do the math. read more