Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Good availability. Installed an ethernet plate and plug on the other side of the wall to connect…read moretwo rooms directly with fast 10G connection. Very reasonable price. Cleaned up when done. It is working great!

All I can say is always go into the store off Sunset…read more Astound makes me a bit crazy & it's expensive. I absolutely have learned over the past 2 years, don't bother calling, walk in. Talk to the people in the store.... They will help you & today, Braxton Pare made magic happen!? Thank you!! Astound : do something vote training your phone center people. They are frustrating, never pay attention & never follow instructions.

I signed up again with Astound. I had signed up originally 5 years ago but switched to Verizon…read morebecause my bill doubled in 3 years. In January, started having problems with performance so I switched back to Astound. At that time in May there was a $250 gift card promotion. At this time going on 5 months and more than 6 calls, I am waiting for an application to apply for the card. BEWARE they have no intention in honoring the promotion.

We have been slowly switching all of our AV; security cameras, and local wired and wifi network…read moreover to Full Spectrum. Their quality is top notch. My latest add was a NAS to house a lot of educational and Great Courses videos and CDs, we collected during the Pandemic. They definitely walked me through all the equipment and software choices and helped me with scripts to load my collection.

We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Today I called DirecTV to make a payment using their IVR. Usually that self service isnt as user…read morefriendly as it should be. Nonetheless, I continued on to process my payment but some type of error occurred & I was routed to a representative. As I waited, I was hoping to not get someone from outside of the U.S. because despite their attempt to assist customers, the language barrier can make it challenging as I have experienced it in the past with other DirecTV technical issues. The IVR routed me to a pleasant representive named Dymond who stated she is part of the Elite Care Team - Chicago, IL. I was relieved to hear of this upon her introduction. I immediately thanked her for taking my call & for being within the states. I explained that in the past I had encountered some challenging calls with reps from other countries. She was quite a delight to speak to & she took extra steps to look into the issue at hand. Dymond expressed her sincerest apologies for the inconvenience & helped me resolve the error. She informed me she notated my account for the error in case I had to call back. Thank you Dymond for a great experience providing me with stellar customer service! I would hope to speak with you again in the future should I need further assistance.

If I could give 0 stars I would. Had directv satellite for decades but it got soo expensive. I…read moretried the streaming app and lord knows I don't need anymore gray hairs while I am waiting for it to load or do anything. I called in june to cancel. I am guessing I just put it on hold. News to me. Suddenly I get a charge late yesterday. Call today and tell the sweet sweet ai ( sucks) I want to talk to a live person. They send me to a Chris who can't help me because it isn't satellite. He transfers me to Abdul who says he understands my frustration and he needs to talk to the back office for the refund. Mind you hasn't been 24 hours since charge. Then comes back saying well they can cancel but they can only give me back 50% of my refund. (The f***) I said that doesn't work for me and hung up. Took some woosa deep breaths and called back asking for retention. Come to find out hans was able to do it and refund me completely in like 10 mins. Fun fact the other guy Abdul keeps calling me back. THIS IS THE BIGGEST SCAM/FRAUD ever. Also side note you tube tv is cheaper and the app is much better Dear Dani w business owner. Just putting a note to contact via social media is the wrong way to go. Shows you care not one bit about the customers. If you really wanted to help you would reach out and message people. Your auto response just pisses me off more

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

My Internet went down September 12. A technician came out on September 15 and told me my wires were…read moreshot and they would have to dig to get to the underground wire in order to diagnose the problem and maybe repair. This would take two or three weeks before someone can come out. He suggested I go with another carrier. In the meantime, my Internet is still not working and it is September 19.

We use Utility Telecom for our business and just found out that our account auto renews yearly. I…read morehave three locations and two of them automatically renewed during the summer. My buyout for two locations is $6,000 10 phones and have been with Utility for about 4-6 years. If you have service with Utility Telecom make sure your account does not include auto renew. They are not willing to work with me on these two locations. I was looking to switch as my website needs a chat feature and the new provider offers web chat and language features. Before this everything with service has been wonderful. Call Utility and have them remove your auto renew.

These people are good, they will tell you how cheap their service is. And then come back and charge…read moreyou a USF that's 50% of the monthly and said When you buy things, and you don't expect taxes? Really? They knew there is such a thing called Federal Universal Service Fund and they won't tell you because this Fund is counted as Fees and Taxes. More further, according to CPUC.ca.gov website. Company can choose wether they want to pass down this cost to the customer. Our previous company Spectrum charged us less than $13 each month, Utility charged $580 each month. You do the math. I thought my friend would give me the best deal, but instead they back stabbing me with a smile.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

Have land line service with them. Service goes down, and really no help. Only way they want to…read morecommunicate is by phone, and when my phone system is down can not communicate. so if my phone system is down no way to get any answers.

TLDR: Customer service is absolutely atrocious and there is 0 accountability and simple issues are…read moreusually beyond their staff's intellect, but the internet is fast. So I was super excited to switch to Fidium for the 2gb fiber connection, but that excitement quickly turned to frustration and dismay over their horrific customer service. The initial setup went smoothly, the tech was polite and professional but he was the last employee that was polite, professional, and competent. After completion he advised to setup my fidium acct and use those credentials to setup my wifi in their app (change SSID and set password, etc.). I was able to setup the account or so I thought but nothing actually worked. I would set the password and would immediately be told it was invalid when trying to log in. I made numerous calls over the next 3 days in regards to this issue and no one could tell me anything or figure out the issue. There was a lot of back and forth and arguing with reps as they insisted they needed my account pin to help, however this was never setup as I could not actually get into my acct. Finally when I called to attempt to cancel, that rep had a smidgen of intelligence and competence and finally realized they had recorded my email incorrectly. How? I still do not understand as everything was setup online and I was in fact getting emails but they still somehow got it wrong in their system. I was finally able to get in and get everything setup. The smidgen of intelligence that rep had was then immediately undone when the rep told my that my account qualified me for discounts on streaming services and this could be done through my account on fidium.net. That was a lie! They only provide a slight discount on Direct TV Now streaming and nothing else. No biggie a lot of stuff I already have discounted or paid by my cell service with Verizon... I thought I was happy. First month bill went through with no issues and internet service was significantly better than what was in place previously. Well the honeymoon did not last I was double charged for my 2nd month on service.... After fighting tooth and nail with their pain in the ass IVR system to get a representative, I hit the moron lottery again with the rep I received. She was dumber than dirt. She asked if she could call me by my full first name and I said just call me Nick multiple times, but she kept using Nicholas instead, not the end of the world but annoying af she cannot listen nor comprehend simple English. I brought up the double billing issue and explained i wanted a refund of the credit and was then placed on hold for quite sometime, like an excessive amount of time for verifying a duplicate charge. When she finally took me off hold she advised that she saw the duplicate charge and simply wouldn't have to make a payment next month. I raised the issue of wanting a refund to which resulted me being placed on hold again for a much shorter duration, only for her to come back and advise she wouldn't process the refund as it would take 6-8 weeks and just be simpler to keep the credit on my account and not be charged next month. Completely unacceptable response as I don't trust them to not charge my account again next month despite the credit seeing as they just double charged me. I called her some choice names and said I would be looking into Xfinity... I ended up having to contact my bank to dispute the charge and have looked into switching service over to Xfinity to which I will be doing as they can match the speed and essentially price but with a 5yr lock and a wifi cellular backup service in case of an outage on the regular Xfinity network. Fidium has no cellular backup option. So I highly recommend no one wastes their time with these incompetent losers as they are incompetent into resolving account issues and have also been dishonest about the service perks. I am also looking into filing a complaint with the FCC in regards to all the bs they have put me through. Fuck you Fidium, fuck you very much...

ZERO STARS!!! STAY AWAY!!…read more They happened to come knocking on our door while we were having service issues with our previous provider. They promised great things with their fiber, and we decided to switch. It has been barely two months and we came back from vacation to failed equipment. We contacted them on friday 6/19 and they said they could have a technician out to us on 6/24 - 5 DAYS??! They said they would escalate the ticket and have a technician contact us ASAP. Next morning, nothing. Called them again in the afternoon - Same spiel, they say they're escalating. I called AGAIN when we hadn't heard anything all day. Because of the time (close to 5pm), they said the earliest a technician could come out was the next day. We went all of Sunday with still no word from a technician. We work from home, our television and home systems all run on WiFi. It is now close to 5pm on Monday 6/22, and we still have not heard from anyone despite FOUR "escalations" in the last 3 days. I believe these "escalations" are fake. I have currently been waiting in a queue to chat with an again for about 30 minutes. I'm afraid that if I call them again, I will cuss someone out, and I don't want to be that person. We had to pay to work at a coworking space today, and at this point, will have to do the same tomorrow. DO NOT give your money to a company that will leave you stranded for DAYS without internet in a WFH era. Completely unacceptable.

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.