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    Recommended Reviews - DIRECTV

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    CRAZY high price to watch satellite TV! AND with no movie channels or anything fancy!
    Dave D.

    I was with DirecTV for many years, all they did was try to raise my fee every chance they got. Things really went downhill when they were acquired by AT&T. When I just decided I have had enough, when my monthly bill hit $198, I called to cancel. Then I got a pathetic barrage of begging to stay with them and being put on hold many times. I told them clearly to cancel me, then they were not so nice anymore. Got a stern reading of what will happen if I don't return my antique equipment (that they would never upgrade for me even though they kept charging me more). Since I just paid my bill (for future service) they owed me the $198 refund which they force you to take a MC gift card (so they can make more money splitting the merchant fee for forcing the card on me) which will take up to 30 days to even get. And if you do not want the gift card, YOU must spend your time requesting a check that will take another 30 days! VERY unprofessional, GREEDY and UNAPPRECIATIVE of long time customers!!

    Thank you Dymond for your exceptional service today!
    Christine M.

    Today I called DirecTV to make a payment using their IVR. Usually that self service isnt as user friendly as it should be. Nonetheless, I continued on to process my payment but some type of error occurred & I was routed to a representative. As I waited, I was hoping to not get someone from outside of the U.S. because despite their attempt to assist customers, the language barrier can make it challenging as I have experienced it in the past with other DirecTV technical issues. The IVR routed me to a pleasant representive named Dymond who stated she is part of the Elite Care Team - Chicago, IL. I was relieved to hear of this upon her introduction. I immediately thanked her for taking my call & for being within the states. I explained that in the past I had encountered some challenging calls with reps from other countries. She was quite a delight to speak to & she took extra steps to look into the issue at hand. Dymond expressed her sincerest apologies for the inconvenience & helped me resolve the error. She informed me she notated my account for the error in case I had to call back. Thank you Dymond for a great experience providing me with stellar customer service! I would hope to speak with you again in the future should I need further assistance.

    This is how you will look after any contact with Direct TV

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    3 months ago

    Wonderful customer service. Joph went out of her way to help. Thank you for your service!

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    Dani W.

    We appreciate your feedback!

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    2 months ago

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    Dani W.

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    3 months ago

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    Dani W.

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    1 year ago

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    11 months ago

    I have used this service for several years and it has been reliable. Reasonable value.

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    Dani W.

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    8 months ago

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    2 years ago

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    Page 1 of 8

    Ask the Community - DIRECTV

    What are people's experiences with Direct TV "Choice" package in Woodland, CA? Does it work well? Are there frequent service requests? What are its best features?

    Susan C. thanks for asking this question. We may be biased but DIRECTV offers an array of entertainment, news, and sports that you would appreciate. You choose how you want to see the content. Check out https://www.directv.com/ today. DIRECTV

    Don’t See Your Question? Ask Away!

    Review Highlights - DIRECTV

    After a week of excuses and no action on my upgrade, Direct TV sent me Paul, a DTV technician.

    Mentioned in 3 reviews

    Read more highlights

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    Verify this business for free

    People searched for Television Service Providers 454 times last month within 25 miles of this business.

    Verify this business

    Xfinity

    Xfinity

    (90 reviews)

    Midtown

    Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything…read more(well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name).

    I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs…read morefor 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity.

    DIRECTV - televisionserviceproviders - Updated May 2026

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