This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.

Came in to inquire about an iWatch for my daughter. Being an android user, I wasn't sure what to…read moreask or how to go about getting the right one. Harry saved the day with the no drama interaction and nicely removed the unneeded or desired work on my part. HA!!! TECHNOLOGY isn't for everyone and I'm part of that "everyone" lol Harry helped navigate the ordering process using the app on my phone, provided the needed items and information and got me in and out with an iWatch in hand and plan in place within 15 minutes and I didn't even have an appointment. Talk about SERVICE with a SMILE :) thank you young man for helping me today. Much appreciated. My daughter is going to LOVE the watch. I been to a few tmobile location and this is the best experience yet! About the store: lots of parking available, store is clean and looked like many staff available when I visited. * came in on a Friday Night at 6pm

Thank you Bradford for your EXPERTISE in setting up our new phones for our trade in. I also noticed…read morehow patient you were with the customers you helped before us. We got lucky coming in when things were a bit slow so we didn't need to wait long - but I know the wait time is always unpredictable. We appreciated the service and efficiency. You had the colors we wanted and the accessories we wanted - it all went well and smoothly!

Came in to see about trading in our phones and was helped my Joel! He was amazing at answering our…read morequestions and giving us the details on pricing. He was very informative and we were able to leave with two new iPhones. The service was also very quick. Couldn't recommend this location more!

It's Verizon stores like this that make me regret stepping foot in them in the first place. My…read morefamily and I came into this store to inquire about the upgrade options we saw from the Verizon app. Once we were "helped," the rep had a vibe like he did not care to help us further than to just tell him what phone and plan changes we would like to make. Although on the surface, it sounds like exactly what was supposed to happen, we were actually trying to inquire cost differences of our options and our promotions we were seeing online on our account. The rep gave no effort in looking into this for us at all. After expressing our concerns and questions, he suggested that we call the Verizon customer service because they may be able to help us more. After waiting 30 minutes to speak with a rep over the phone, it was clear as day how the phone rep and the store rep approach the way they work and how they treat their customers. The phone rep was WAY more helpful and took her time to listen to us and helped us address every concern we had. On top of that, she even helped us lower our monthly bill by almost HALF! All in all, the vibe at this entire store was very "I don't want to spend extra effort in helping you" and it's not what we want to experience as loyal customers to the company. I do not recommend this store to anyone that is seeking genuine help with their phone service.

Great experience, was helped quickly and efficiently by Eddie. He worked with me and the 611 call…read morecenter to receive the hulking issue. He was friendly, thoughtful and helpful.

Don't go here. They are deceitful. My daughter and I came here to specifically upgrade her phone…read more What do they do instead?? Add the next up plan. It is not needed-we always stick with our phones for at least 3 years. We go back to the store before 2 weeks of our upgrade to remove the next up plan and just send us to customer service. It clearly says online the ATT store can remove it. That says something about their reps are trying to up their quotas. On top of that the agent added the $50 insurance plan without my knowledge, when i have insurance on individual plan already on my account. Horrible customer service here!!!

THE ADDRESS IS WRONG. but I did call the phone number and the guy that was working was very kind. I…read morehad drove across town to three different cricket locations and they all said they were open but when I arrived they had gone on their lunch breaks for OVER an hour (the one on florin road i don't recommend) the representative here waited until I got there to help me troubleshoot shoot my phone and was awesome. Thank you.

Regular Cricket customer, came in and Brian helped me out. Super nice guy and explains the sales…read morethey had going on. Ending up walking out with a great deal on the iPhone 13 and still hooked it up on the case and glass. Really sweet of him, thank again!

This place looks like it's going out of business. When I arrived the door was locked and a notice…read moreof unpaid rent was posted on the door. Landlord seems to believe the business has been abandoned. That's exactly what it looked like as there is still equipment in the store.

Save yourself the headache and go to cricket wireless . They are provided service by AT&T . And…read moreit's family owned locally owned . These guys at metro esp at this location just force hard sell you and the price online is different than the store . Scammers be aware !

A few months ago I gave them a unusual challenge I suppose with a broken LCD dashboard for a…read moremotorcycle that just needed a screen replacement. They were able to open it but thats where the service stopped. I got my LCD back opened and paid for the labor. I was told they would look for a replacement LCD for me but never did. I called to follow up and just end up giving up and completing the fix on my own. On the plus side, I learned how to repair my own LCD dash so thats a plus.

Super helpful and quick. The customer service was great as well, I just walked in and within 5…read moreminutes they solved my issue!

im just a teen and when i went to get my charger port fixed after a charger got stuck inside, they…read morewere going to charge me $100 plus for a simple repair and small piece. when i went to another phone repair store they said its an easy fix and cheap replacement and they even offered to do it for free so i tipped them generously. it seems to me that at the first store they were trying to scam me or somewhat take advantage of me being a child. do not go here, yes they fix things but they will not give you good prices

Went to go get an extra line for my Metro Account as it would be the same price that I am paying…read more For a little more I got a phone as well, vs just getting a sim card with activation. AJ was quick and professional. Highly recommend this location. As a bounus I walked and and there was no wait. Please skip the one on Bind near Starbucks. That might be the worst one in the area.

This place is a joke…read more Took my boyfriend's phone in, because it was cracked. So they charged me $130 for a new screen. Not a problem. After the phone was fixed, the screen began to pop off a little bit at a time. Maybe a month after having t fixed, the screen just stopped working all together. We took the phone back, and I explained to the lady at the counter (who knew nothing about phones) about how we had been in there before to have it fixed already. She went into a back room, and I'm assuming to speak with a manager, then came back and told us we would have to pay ANOTHER $130 for a new screen. I made it very clear that I was not going to pay for something to be done to the phone a second time, that should have been done correctly the first time. So after saying that she left again to go check with her manager. At this point I asked her to please have the manager come out and speak to us. I was getting very frustrated trying to have a conversation with someone who obviously didn't know what she was talking about. Then the girl come back, (with out the manager of course) and said that we would only have to pay $30 for the labor fee. At this point I just wanted the the phone fixed and to leave, so I paid the $30. They told me that my phone would be ready in 3-5 days. After 3 days, I called to check on the phone. Turns out that who ever was supposed to order the part for the phone, "forgot to". Then another 3-5 days was added. After anther 3 days, they told me that for whatever season I needed to wait a few more days. Finally they called me and told me it was ready to be picked up. As my boyfriend and I were getting in the car to eave, I get another call from them asking for the password to the phone, "to check if all the functions were working." Of course I told them NO! And I said I would be more comfortable being present and entering the password myself. Not even a minute later, I get ANOTHER call, saying that they no longer needed the password because everything was working fine... Seems a little odd to me that they needed my password one minute to make sure the phone was working, and then after i said no, it was all f a sudden working perfectly fine... Unfortunately, the same thing that happened last time with the screen popping off after being fixed, started happening again. These people do not know how to do their jobs are are VERY shady. I would never trust them with another one of my devices ever again.

I would not recommend anyone coming here. This place will overcharge you and they seem like they do…read morenot want to do your business. I called regarding a iphone part I needed fixed and the man who answered the phone was very rude. He seemed like he didn't care if I drove from sacramento to get my phone fixed there or not. I asked him about the price of the parts for the iphone because I saw the ad on craigslist and he was telling me how they did not have that part available and that I would need to go to their store and pay for the part so they can order it. Anyways, it was too much of a hassle, BUT if he was friendly then I would of gone to get my phone fixed here. And the good note is I went to get my phone fixed somewhere else where they fixed it within 30 minutes in Davis. Good thing i didn't end up going here.

Dear Verizon Management,…read more I am writing to express my disappointment with the service I received at one of your store locations. I went in to pay my bill since my account was recently changed to "cash only." However, the employee assisting me informed me that he could not accept cash payments, which was already frustrating considering the inconvenience of having to come into the store to make a payment. To make matters worse, I was charged a service fee -- which doesn't seem fair when I'm the one going out of my way to pay my bill in person. When I asked the representative a few questions regarding my account, his response was simply "I don't know." That level of customer service is disappointing and reflects a lack of proper training. I strongly suggest that management provides additional training to ensure employees are knowledgeable and equipped to handle customer inquiries professionally. Customers should feel supported and confident that their issues will be addressed effectively, not dismissed. Thank you for taking the time to review this matter. I hope this feedback helps improve the customer experience at your stores.

This store my family member and I went in to the store to pick up both of our phones. Came to find…read moreout that the phone that was ready was mine and my family members phone was back order. When they had called us told us that our phone had arrived but did not specify which phone up until we had gone in person to find out. Also, to add more one minute the guy that helped put my family and I told us that one minute I would need to trade in my phone then shortly after told my mom I didn't need too and that I could keep both our phones.