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    Cricket Wireless Authorized Retailer

    3.8 (36 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

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    Monica C.

    Let me start off by saying that I love this location and how it's almost never busy. I also love the phone service and how it's basically AT&T's child. I just feel like the staff isn't very approachable or nice . Other then that small complaint , everything is fine and dandy and I highly suggest this phone company if you like AT&T but would like to save some money on your phone bill :)

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    2 months ago

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    1 year ago

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    11 months ago

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    2 years ago

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    3 years ago

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    3 years ago

    Bryan gave us great customer service, helped us get our number ported, everything went smoothly.

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    3 years ago

    Brian helped me out. Gave me an âmzing deal super nice worker. Thank you

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    11 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    12 years ago

    Business owner information

    Photo of Karim Z.

    Karim Z.

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    12 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    Karim Z.

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    Karim Z.

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    11 years ago

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    10 years ago

    Had a similar experience here. Hard sell and rude. Wont be back. So many other options out there with much better customer service.

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    11 years ago

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    Ask the Community - Cricket Wireless Authorized Retailer

    Do they really have more coverage than sprint T-Mobile metro and boost?

    Yeah that's correct this is because they are owned by AT&T and have the same coverage just better customer service with a fraction of the price !

    Don’t See Your Question? Ask Away!

    Review Highlights - Cricket Wireless Authorized Retailer

    Had issues with my current phone number which Moody folllowed up diligently.

    Mentioned in 4 reviews

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    The cell phone Accessory Store is pretty awesome. There is a large selection of cell phone covers…read more They have an awards program. The prices are much more reasonable than what the cell phone companies offer. The staff is always helpful and friendly.

    After a few unexpected circumstances that involved me having to get a replacement cell phone twice…read morewithin a few months time, I ended up with a brand new Samsung Galaxy S21+5G from T-Mobile. I usually stick with the same phone for years because I just don't like change. But it didn't take me long to adjust to the newness and I couldn't wait to find the perfect cover and screen protector. That's when Joe K took me straight to the Accessory Store in Elk Grove. The minute we walked in, I knew I would find what I was looking for here. Even the products online just didn't wow me. This store had a huge number of assorted cases on display for most brands, makes, and models. The clerk on staff was very helpful and knowledgeable about their merchandise. I had a hard time making my selection, but I finally found a bling style rhinestone encrusted case that I had always wanted! I also got a screen protector to go with it. The nice young man who was assisting us, put it all together for me at no additional charge. Joe K also purchased a vehicle cup holder/cell phone stand and two car chargers. The prices were very reasonable. Never did I think that we would have a fulfilling shopping trip at a phone accessory store! Now, I feel better about protecting my investment from possible future damage. It's no fun being a klutz!

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    Accessory Store - They have good selection of Otterbox Cases. Its $5 cheaper than other store.

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    They have good selection of Otterbox Cases. Its $5 cheaper than other store.

    Verizon

    Verizon

    3.3(56 reviews)
    3.0 mi
    $$$
    Available by appointment
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    Dear Verizon Management,…read more I am writing to express my disappointment with the service I received at one of your store locations. I went in to pay my bill since my account was recently changed to "cash only." However, the employee assisting me informed me that he could not accept cash payments, which was already frustrating considering the inconvenience of having to come into the store to make a payment. To make matters worse, I was charged a service fee -- which doesn't seem fair when I'm the one going out of my way to pay my bill in person. When I asked the representative a few questions regarding my account, his response was simply "I don't know." That level of customer service is disappointing and reflects a lack of proper training. I strongly suggest that management provides additional training to ensure employees are knowledgeable and equipped to handle customer inquiries professionally. Customers should feel supported and confident that their issues will be addressed effectively, not dismissed. Thank you for taking the time to review this matter. I hope this feedback helps improve the customer experience at your stores.

    This store my family member and I went in to the store to pick up both of our phones. Came to find…read moreout that the phone that was ready was mine and my family members phone was back order. When they had called us told us that our phone had arrived but did not specify which phone up until we had gone in person to find out. Also, to add more one minute the guy that helped put my family and I told us that one minute I would need to trade in my phone then shortly after told my mom I didn't need too and that I could keep both our phones.

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    Verizon
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    T-Mobile

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    2.7(48 reviews)
    1.7 mi
    $$$$
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    This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

    It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Cricket Wireless Authorized Retailer - electronics - Updated May 2026

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