My experiences with this franchise can be summed up in two words--mixed bag…read more Let's start with their reliance on tech review websites such as C-Net or MobileTechReview.com. There is a LOT OF misinformation out there and I would think that going to the manufacturer's site would be the most direct way to get correct information. The story now unfolds: When we bought the phones, we had a requirements of what the phone should do: 1) Have a QWERTY keyboard 2) Be a music player 3) Bluetooth compatible for talking and playing music (no cables) It took FIVE visits to the store from April to August only to find out that the phone sold to us WAS NOT Bluetooth stereo headphone compatible. We were sold a JABRA Bluetooth BT3030 on our second trip to buy more accessories for our phone. It would not work even though I was guaranteed it was compatible. I went to the Jabra website and found it was not compatible. I returned the Jabra only to be told by Priscilla Holman, "You're now just coming back?" Rudeness aside, it was replaced by a X5I Blue Ant and beaaafore departing the store, I asked the manager, Armando Garcia, to check to make sure it was compatible with my LG Rumor 260. He went to a tech review website (C-Net or MobileTechReview.com) and informed me it was compatible. I go home, charge it and attempted to get it to work. I go to the Blue Ant website and find my phone is not compatible with the Blue Ant. I finally tracked the owner, Russ Enyart, via Facebook. I relayed my grievances and after a phone call, was asked to come in on a day he was working and that he was special ordering us a Bluetooth stereo headphone from LG. We go in and he had the LG BT stereo headphone. I asked him if he checked the manufacturer's website and he said he checked some websites.He then said, "If we can't get it to work, then the problem was us." My spouse was with me and witnessed this. Sensing I was annoyed, he offered to show it to me. After searching the internet, he found conflicting information. So he said he better read the product manual to ensure it was stereo Bluetooth headphone compatible.It was not. Seeing my dismay, he called Sprint and attempted to get them to allow an exchange for a phone model (Centro) that was BT headphone compatible. The solution was for us to send back the TWO phones, receive a $60.00 credit to be used to purchase the two Centro's at 199.99 each. By this point, I just wanted this ordeal over with. I asked him if he had any stereo headset that will work on the LG Rumor. I was given a Jabra C220s with cables--NOT BLUETOOTH. The tally goes: two trips to purchase phones and accessories. Three trips to find out the Bluetooth stereo headphones sold to us was not compatible with LG Rumor 260. This was a waste of time, money, gas and goodwill. The employees' lack of knowledge, one employee's extreme rudeness and even the owner's own smug dismissal of our complaint (which he never retracted even though he wound up eating his words that "it was compatible and if it didn't work, the problem was us.") and their reliance on tech review websites such as C-Net or MobileTechReview.com makes this a very bitter experience.

I had my BB serviced there and it was completed within less than 15 min. It Only cost me $25 to…read moreservice my BB and it was completed within a few min. I will definitely be back.

I had an amazing experience at the Verizon store thanks to Tsunami -- he provided absolutely…read moreoutstanding customer service! I went in needing help to get a new iPhone, and Tsunami made the whole process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and took the time to explain everything clearly -- from the different models and trade-in options to the plan details and setup. He answered all my questions without rushing me and really went above and beyond to make sure I got exactly what I wanted.

Called Verizon service via phone, they couldn't fix, told me to go into store. Employee was rude,…read morebasically said there is nothing he could do, rather than be cordial and help mitigate my issues and point me in the right direction, he was dismissive. I will never step into this location again, for personal or professional reasons.

The gentlemen who helped me two days ago is such as awesome guy who is super helpful and…read moreknowledgeable. The best metro pcs person who I have met in person

Andrew was extremely helpful and professional. Awesome dude, good at what he does. Thank you so…read moremuch!

The manager Likly (sp?) really knew his stuff! Very knowledgeable. And friendly. Ask for him…read more I went in and said I knew exactly what I wanted; I already had my new, unlocked phone; and not to upsell me. He was totally cool with that and I had my new phone number and service very quickly. The only reason this isn't five stars is that I started with the other guy first. The manager needs to give that guy a full cup of motivation.

Stay away from this one. Unknowledgeable and unhelpful staff…read more We traded in or phones and they could not transfer data from them because "our wifi is too slow. It will take hours". Salesperson made several inaccurate statements about the phones we bought and we had to go to a different store to get things worked out. They should fire everyone and close up shop. It would be a win for customers.