We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

I was going on vacation and needed a cell phone portable power charger. I procrastinated and then…read moreforget to buy one. Bu the time I remembered, I was in a time crunch. I needed to buy one ASAP. I hate paying full retail for items. But for this particular item, I needed something reliable. I did some online research for price comparisons and checked out my local Verizon store's inventory. The inventory they had had good review ratings. Plus the prices were competitive. They had items in stock, so off I go. The staff were wearing masks even though at this particular date of time, they weren't required by the County. They were taking extra safety precautions, which I appreciated. Plus they had partitioned plexiglass at the tables. Anyway, when I stepped into the store, I was greeted quickly and assisted. I cut to the chase with the associate with what I needed. He provided me with several options in different price ranges. He explained the features and the differences between each portable charger. He provided his recommendation which happened to be the lowest priced. He didn't push any other products. He rung me up and I was out the door. Wonderful. 3 months later. The charger is still working like a champ.

Ordered a new phone online, once I walked in I had to wait a little since there was a line which is…read moreNO PROBLEM. After waiting for 10 minutes another customer and his kid with an ice cream cone comes walking in blowing by me in the line and starts demanding help, one of the employees sitting behind the counter advises him that I'm next in line and he is going to have to wait his turn, but then another employee decides to help him first instead of me, completely ignored the fact that I was next in line. After waiting another 20 minutes, someone finally helps me, I was at this location for a pickup for my new phone. He asks for the name it's under and goes into the back. Comes out about another 8 minutes later and asks me for the name again with the phone in his hand, told him I'm on the account and that my mother was the one who ordered it and I'm there picking it up. He tells me I'm not on the account manager setting and to call customer service (even though he's an employee for Verizon and should be able to help me on the spot) though on the website it said I was, I told him I'll call my mother to put me on it through the app since I guess their website and Apps aren't linked. He returns to the back once more. After 5 minutes I got it linked on the app but he was no where to be found. He then proceeded to come out of the back, and sits down at the back counter with one of his employees and a lady that was already being helped by an employee. I stood for another 15 minutes until finally a nice employee came to check on me and helped me finish my reason for being at this terrible location. Besides that one employee who had a great demeanor, attitude, and was nice, everyone else had this depressing attitude and obviously none of them wanted to be there.

We had the best experience today switching back to T-Mobile! Jose was AMAZING! He was very…read moreknowledgeable, kind, courteous, and made sure we got the best deal for our family. We will never leave T-Mobile again because of Jose.

Nikki should not be a manager. She needs training. What she promised was not delivered. She…read moreblames everyone else. Constantly tapping her nails on numbers, rolling her eyes, turning away - horrible experience. Left my number for her to call me multiple times and she shrugs her shoulders. Go to AT&T. I'm stuck but will go back. I've had AT&T since phones came about and will return. Overcharged and they blame the "automated system". Even a "1" is not deserved.

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

Josh was fantastic. Gave a very reasonable quote, got the ethernet job done quickly, and made it…read morelook really clean. I was worried about how it would look visibly and he and his team put in great work to make it hidden. I highly recommend and will definitely reach out when I need any more work done.

They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

Update: Never say never. We have been using Star Link with…read morezero issues. Yes it's a bit pricy but you get what you pay for Internet Service. Thank you Elon.

Where do I start? Cal Net bought out Internet Planet and promised more bandwidth and charged more…read moremoney. During the six weeks we had them as our provider we had down time with no service for 5-6 hours daily between 9 am and 6 pm on average on most days. I kept a log of how many times I called for technical help; it was 22 times in six weeks! The on call technician always told me that they showed no problem on their end but someone would call me back to further investigate. Only once was I called back and they were unable to provide us with a connection. Too much frustration for a household with kids trying to do homework and people just trying to rely on a consistent service. It was a happy day when I cancelled. We ended up going with Starlink for less money and have had zero issues since.