DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have tried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible. read more

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping our parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~ read more

The Home Security Experts - Security Systems Near Me - Sacramento, California

This was the first time I had used this company. I was surprised when one man arrived to install 7 cameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable. read more

Bill and his team are amazing! Very professional and responsive. We are so happy to have used their services and highly recommend them!

Would highly recommend Home Security Experts. Very professional staff, knowledgeable and courteous. I had some old cameras replaced and I'm very pleased with the workmanship and quality. Bryce walked me through the process of using the new system with so much patience. Matt was such a nice person to work with. Jeremy also deserves a mention for doing good work. All around you can't go wrong here. read more

I highly recommend Home Security Experts for their exceptional home security solutions. Their team expertly installed my security cameras and alarm system with professionalism and attention to detail. Bryce and Matt are super friendly, and down to earth hardworking gents. Key strengths: - Knowledgeable and friendly staff - Comprehensive security solutions - Efficient and neat installation process - User-friendly yet sophisticated systems - Excellent customer support Home Security Experts provided me with an amazing security system that significantly enhanced my peace of mind. Their talented technicians explained everything clearly and ensured I could easily operate all features. For anyone seeking top-tier home security, Home Security Experts is the ideal choice. They combine cutting-edge technology with outstanding service. Also, their response time is second to none! :-) read more

HSE was great for our security needs! Bryce came out for a free consultation, took his time to listen to what we thought we needed, explained our options, walked the property with us, made recommendations without pressure and emailed us a proposal that same day. We hired them and are completely satisfied with what he provided. I would recommend him! read more

Jeremy was the sales person that came to our home to give us a quote on both alarm systems and cameras. He was informational and helpful in deciding what was best for our home. We got several quotes and found that their prices were the most reasonable over other companies. We decided to use Home Security Experts for our alarm system and wait on cameras for a later date. Bryce came to install the alarm system. He was friendly and professional, and really knew the job. I would highly recommend this company for your security needs. read more

Very happy with the excellent service from Matt. Spent extra time to ensure everything was right and we understood the process.

The technician was very helpful and assured me my network was set up appropriately. The reassurance is what I need to approach the carrier to correct my equipment read more

Total HACK ! Don't do it ! Wasted money .... cameras go off line all the time and all Leo wants to do is charge you MORE MONEY to fix what he didn't do right the 1st time ! Issues 2 years later .... Cameras go offline Can't zoom in on actual issues Cheap wiring Leo allowed several areas of our home to be exposed to THEFT and DAMAGE ! He's a super nice guy but beware ..... We were away for the weekend and got reports of people at our house only to discover that our cameras were yet again offline and they did not record who entered our house ! NOT SECURE.... but Leo has our money ! Good for him $$$ read more

The team at HSE is knowledgeable and thorough. Thanks again, Bryce, and your professional office staff for providing me the security i needed. I'll be recommending your company to friends and family read more

Solid work. Matt White was my technician. Nice, personable guy who didn't mind me asking questions while he was in the middle of his work. Mounted two Lorex POE cameras and hid the wires behind downspouts Dropped two lines from the attic one on each side of the house and ran the other ends into a patch panel network switch in my closet. Cost about $600 which I was fine with paying due to the customer service Nick and Matt provided and the hard work Matt did (I could not have done it). I called Nick on Monday and Matt was out doing my install Tuesday morning. Solid team, solid work, would recommend to anyone and will likely have them come out again for any future installs. read more

Excellent Alarm Service from Leo ( Sales Rep), and Matt (Alarm Tech installer)! This Super team provided me with an upgraded alarm system after 25 years with my old school system! They explained everything! I'm so happy and my heart and mind is at peace knowing my home is protected! Thanks ADT! read more

Been looking for a short while for NVD security cameras ... Leo was very responsive, both my wife and I felt very comfortable with him. You got to trust your security guy! Product was a little more than the others, but it has a great warranty and Leo was excellent! Wednesday it's getting installed, I will updated my experience with that. But so far, it's been excellent. read more

After checking out a variety of options online the team to set up some external cameras, as well as a monitored, ADT alarm system. Construction work was good, setting up everything in a relatively painless manner. Camera quality has been impressive and when I have needed support, they've been able and eager to help. All in all, would recommend if you're looking to "up your security game" above the self install variety. read more

When we first purchased our home we opted for the Ring security system from Costco. Installed it ourselves, and over time the system failed us. It wasn't until our friend recommended us to The Home Security Experts. We met with Bryce and went over the packages that were available, he also recommended a package for our needs. He was very patient with us and answered all of our questions. Matt came out later that week to install our security system and walked us through the system. We added a few more sensors, and they came out in a timely manner to get them installed. We're very happy with the decision we made and working with them. They treated us like family, and we feel safer in our home. I'd recommend them to anyone looking for a security system for their home or business! read more

Bryce competed the project quickly and professionally. Good communication and he arrived on time. I am happy with the services provided.

The service was excellent and Nick set up our appointment and was incredible and friendly. We were moving and had 6 movers and the technician Matt was so patient and knowledgeable. Our system was installed the same day and he explained everything to us. Ken W. read more

Bryce and Matt did an outstanding job installing an NVR system on my house. They are both very professional, and knowledgeable, and their focus on attention to detail was evident on the outcome of the job. In addition, they made sure that I am knowledgeable and confident enough about the system before they left. Highly recommended! read more

Highly recommend them, much cheaper than the competition and great customer service! Thank you Leo and the team!

I couldn't be happier with the way the entire process went. The salesman, Miguel, was so kind and thoughtful. He set me up with everything I needed. The service men, Roman and Ken, were cheerful, professional, and did an excellent job of setting up the system. They took time to explain everything to me. The panel is so easy to follow. What I'm most impressed with is the quality of the pictures. The cameras offer the clearest pictures I've ever seen. The wide range of each camera means less camera's needed, and the audio is a real plus. They also included a fire/heat/carbon dioxide alarm that alerts the fire department, whether I'm home or not. So, my pets are safe in the event of an emergency. I feel so fortunate to have the best protection and security for my home, my pets, and myself. read more

My technician was named Bryce and he knows everything you need to know about cameras and alarms!! I asked him about a zillion questions and he answered all of them and helped me learn about my new cameras and alarm system. I was a little nervous at first because I thought it would be complicated but they made it super easy for me and let me know if I need more help to contact them. Super professional and helpful! Recommend them 1000000% ! Thanks guys !! read more

The Home Security Experts - Security Systems Near Me - Sacramento, California

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My wife & I were selling our home. We used two security companies while at our house with both being not so stellar, so finally dropped them & just used are alarm manual & unattended. We had to check on our alarm system to make sure it was working appropriately & called The Home Security Experts. What a outstanding experience we had with them!! Professional, thoughtful, not trying to upsell but we're good at letting us know our options of our system. Which helped us greatly for selling the home. They know their stuff & then some!! I sure wish we would have found them years ago. But we told the new owners to you them!!! Great people & customer service!! Highly recommended them. read more

I live in Sun City and they have many rules out here. I had to give the plans to the committee before we can start the project. Bryce came out and showed me what the hook up and the equipment I was going to use. I submitted the plans to the association and it was approved. Bryce and Matt came out to hook up my security system they were very clean and efficient job went smooth. They also hooked up the equipment and showed me how to use it. I had to call Bryce a few times because I didn't know how to use the system correctly. He walked me through it over the phone I would definitely recommend this company for somebody wanting security cameras read more

Leo and his team are super attentive and professional. Our old alarm system went out and Leo was able to stop by the next day and get us installation within a few days. The team is willing to answer all questions and ensure a high quality service. For home security, I highly recommend he home security experts for all of of your home security needs... you will definitely feel so much better with piece of mind knowing you, your family, and your home are well protected. read more

The Home Security Experts - Super sleek touchscreen base - Security Systems Near Me - Sacramento, California

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An alarm was put in a house we were selling at Sacramento. Professionals were breaking in and living in the home that was freshly renovated. They also stole all the new appliances that weren't bolted down. A friend recommended Home Security Experts. Leo went above and beyond to make the house safe and secure as possible. Even pointed out possible entry points and tips to prevent break ins from happening. After securing the home, I was able to sleep better at night. A few weeks later, it was sold. I also changed alarm companies in my current home in the SF. It was a better deal and much better equipment and customer service than AT&T Home Security. Thanks Leo! read more

I really lucked out the way I found Bryce and this company -- too long of a story to share here, BUT -- he did a great job setting up my security doorbell/camera. He was experienced, skilled, efficient and for the work he did, the price was super reasonable. read more

The Home Security Experts is a perfect name for this company. From the first inquiry to after the installation, the team here was very informative and professional. We have house with a lot of spots we wanted coverage but we're unsure of camera and sensor placement. Not only did the team provide suggestions but good reasoning behind them. All the work that was done was very clean from the cable set up, camera installation, sensor installation, to their tools not being everywhere and most importantly after they were done they made sure to clean up each area they worked in. I would highly recommend them to make sure your home or business is safe and secure. read more

Leo, though kind and assertive in his presentation, he made comments about his competitors that were racist (suggestion that a competitor was a Nazi based on his attire) and unfair. Furthermore, he quoted us one price just to find out that the price quoted did not include all the services we inquired. Unfortunately, he's a salesman and not interested in home security. Buyer beware. Please note the lengthy exchange below. read more

I had a problem with my house fire alarm system. Leo came right away and helped me fix my problem.

Our sales rep was Leo and he was exceptional, he give us a free consultation and was very detail in addressing our concerns. He set-up our contract and within a few days we were fully secure. We got a deal with all the new technology access! Highly recommend Leo with ADT read more

The Home Security Experts - Authorized dealers - Security Systems Near Me - Sacramento, California

Matt was AWESOME! He was friendly, on time, and knowledgeable. He was even able to hide the cord for the ADT pad in my hall closet. He helped explain how to use the system to my sons and I. I would definitely recommend him. read more

My Home Alarm went out due to a bad transformer. I left a message with the Home Security Experts and Bryce returned my phone call promptly. He was very courteous and professional. He explained the process of determining a bad transformer and assisted me with getting a replacement transformer for my Alarm system. After it was installed, my system worked perfectly again! I'm so happy that I found this company and Bryce's customer service and Alarm knowledge was excellent to say the least. Thank you and I will contact this company again if I have any other Alarm problems in the future. read more

*******Ladies Attention Please-- You need a little Leo in your Life*** Last night I had the most pleasant experience getting a security system. I completely forgot that I had a bid scheduled when Leo showed up he was pleasant and patient with my 10 million questions that I had, and for every problem Leo had a solution. For someone like myself, who wants a lot for very little money these are the people that you need to contact. They are setting up my system the next day and they were flexible with my scheduling. I am thrilled with the all the equipment that I am getting for an amazing deal like a Nest thermostat to a little key fob they have pretty much thought of everything. I had FIVE bids come out for a security system for my little house in Oak Park and it was getting overwhelming with different plans and home automation. In the end you go with they people that make you feel like more than just another customer and that epitomizes my experience with Leo from Home Security Experts. read more

Great customer service experience and we love our new alarm system. Leo answered my first call on a Friday afternoon and was out to meet me the next morning. Service was installed two days later. The technician was excellent. Leo continues to answer my calls for questions about additional services, even on a Sunday afternoon while his football team was losing. So happy to find these guys, and our home feels secure! read more

Home Security Experts did a great job, tech Allen made sure our new camera system was working perfectly before he left. Leo responded quickly to any concerns. Would highly recommend these guys! read more

Leo is a great advisor when it comes to not only learning but installing the home security. I'm so glad that I have found him as he offered a great deal and prompt service! read more

My wife and I purchased a home and we wanted to protect it and ourselves. Being first time buyers, we certainly felt overwhelmed with all the new things that we had to learn that comes with being a new homeowner. We got lucky that we found Leo and that was probably the hardest thing about installing our security system. He made sure all of our concerns were addressed. The installer he sent came, did the installation and was done before we knew it. We live in La Mirada, CA. Just South of Los Angeles. I don't think it matters where you live, Leo will take care of his customers. Thank you, Leo. read more

This review for Leo is long overdue. Leo worked with us around 2 years ago after my son was born and we wanted to install an alarm system. Leo didn't try to upsell us, helped us determine what would suit our needs, followed up multiple times during and after install, and has even been open to me reaching out for quotes on adding additional equipment. Leo is highly recommended. read more