Leaving a review about alert 360's response time for an alarm. I accidentally touched the fire alarm icon on the panel and received a call in like 3 seconds, even though I immediately cancelled the alarm. First call did not come through due to the house' roof barrier(calls drop a lot) and alert 360 called back again in less than half a minute. Guy on the phone very professional and verified that we are ok and double verified it was a false alarm. Hung up the phone feeling really good that the alarm system is not a fluke and they actually monitor and respond. Very quickly. Not sure about other companies but very happy and assured with alert 360. Highly recommend. read more

Terrible service, terrible circuity contractor. Their lead sales guy Andrew made a bunch of promises during our new construction on our home in el dorado hills. Alert 360 installed our system, and it never worked property. I told alert 360 i would not pay for a service that was never working. They told me "Well we won't come back out until you catch up with your payments." No one should have to pay for a service/install that does not work on function properly. I told them i would happily resume payments after the system was fixed and working properly and they refused. Andrew, prior to him quitting alert 360 said they would be happy to work with me through this process and get the system fixed then resume billing. They basically said he made promises that were against company policy. NOT MY PROBLEM! Take responsibility for you employees and own up to your mistakes. I filed a complaint with the Contractors state license board. Terrible company! read more

I received a call for someone to come to my home to show and talk to us about the Alert 360 alarm system. The representative over the phone told me we would qualify for the equipment and cameras free of charge with purchase. What I wasn't told was that a "hard inquiry" was made on my credit report. Hard inquiries tend to lower a credit score. I did not authorize Alert 360 to make an inquiry into my credit report. I am not happy about that. read more

Alert 360 in Roseville / North Highlands CA was awesome with the install of my security system. 2 guys came for initial appointment, and explained every detail including protecting areas I hadn't thought of. They set me up with the perfect system for my needs. The day of install, I expected a guy in a truck but instead got 3 trucks & 4 guys, each responsible for a different part of the system. My consultant, Noah was also there. Thanks to Daniel & the crew for your patience, great work and pet-friendliness. I feel very safe and honestly sleep easier knowing this system is at work 24/7/365. read more

Alert 360 - Security Systems Near Me - Sacramento, California

Great experience with CSG I'm happy I went with these guys. Great experience with technician, Jim, he did very clean work and was professional. My situation was abnormal and he handled it and took care of the alarm system. Also, recently had a great experience with Travis. Everything was working great but had a small issue with playback and he took care of it no problem. Fast and easy. I am extremely happy they completely took over he The Alarm Guys accounts in regards to my system. It makes sense that TAG closed their Brentwood office. I am already recommending Alert 360 to everybody who asks and will continue to do so read more

I would not recommend using this service. Alarm goes off all the time. They had to come out and make repairs twice and hit with alarm charge twice. Then tried cancel the service after two years after contract was up and wasn't able to because they said it auto-renew. The salesman forgot tell me about that. Wish I read fine print!!!!! Had service three year and contract was for two year and was told I still had another year before they can cancel my service. read more

Tina H. was extremely helpful in troubleshooting a system problem I had. She was friendly, knowledgeable and willing to share information about security systems. I mentioned that I needed to do some remodeling in the house and she said it would be easy for me to relocate my security panel. As a result I had Tina come back and do that additional work. She's the engineer I want on my job. I'm in customer service and Tina is the type of employee that I would love to have work with and for me. Central Security Group should never give her up. read more

Hi Ashley, I would like to see if I can call you or you call me tomorrow around 9am. I didn't know your number and get so many cold calls. read more

We had Tina as our installer and I can't say enough good things about her. Extremely knowledgeable and patient walking me through just the basic operation of my alarm system. I had a full house with my grandkids over and she didn't mind the chaos, interacted with the kids and was very personable. Awesome personality and knows what she's talking about. read more

Great customer service. Travis provided is with fantastic service today finding and fixing a number of issues we had been stacking up and waiting to correct until our schedules aligned. He was courteous, respectful to our home and knowledgeable with the systems. We're all back in action. I was receiving regular reminder calls from CSG with each person offering immediate help, we just couldn't accommodate the time until today! When we get activations while away from home, they call us very quickly for a status of our well-being. While we can monitor they system through an iPhone app, it's really nice knowing that someone else has got our back. read more

When you decide to upgrade your windows, but doing so means that you have to re-alarm each window, you want Travis. Travis spent the entire afternoon out here getting our home secure again. Not only that, he was thoughtful about what he was doing and the cost that I the consumer was facing. He worked his magic and made the whole situation a positive for everyone. On top of that, he was excellent with how mindful he was with the baby's nap and was sure to take care of her window first so she could rest and hold off on the loud testing until she was awake. Just a great tech and overall good person. The kind of tech you'd send to your mom, for sure. Thanks Travis, and thanks Alert 360 for sending him. read more

UPDATE: ALERT 360 defines "reasonable" as holding customers to a contract even when THEY CANNOT PROVIDE ADEQUATE SERVICE. As a consumer we are required to pay no matter what, and once they get your banking information they will just take money every chance they get. I had to close my bank account to stop these vultures from taking my $$$. As a provider their stance is they are not required to provide anything. No service, no response to emails or messages, no resolution for the faulty equipment their company installed. In order to get the equipment in working order, they will apparently only come out once the new home owner signs another 5 year contract. Even though they've already taken my money for the next year of service. I told the new residents to stay as far away from this pathetic company as possible!! And you should too!! Buyer BEWARE! I would give ALERT360 ZERO Stars if I could. I contracted with V3, who was bought out by Alert 360. Ever since the change, the service has been HORRIBLE. Faulty equipment and I am charged each time a tech comes out. They don't show up during the time frame given, and the issue was not resolved. They auto draft payment and Tamper alarms chronically go off at all hours. Dispatch dispatches sheriff on an unarmed system with a tamper and I am billed by the county. Despite all of this, I have honored my commitment to the contract and pay each year in advance. Now I am moving and they do not provide services to our new area. I was told I have to find someone to take over the contract or they are going to immediately bill my account $779.88 for period 2/21/21-2/21/22 even though I JUST PAID $779.88 on 2/21/20 for period 2/21/20-2/21/21. So I am expected to pay in a two month period for two years' worth of service that I am not even receiving. This is the most unethical, immoral, an malicious company I have ever done business with. Especially during this time of tension and uncertainty with the COVID-19 and multiple businesses shutting down, they have no problem taking over $1500 from my bank account knowing full well they will not be providing any service whatsoever. They emailed confirming that they will terminate service 3/31/2020 but I am still responsible to pay through 2/21/22 for NOTHING and they took the first payment in advance and threatened to take the second payment immediately so I had to go close my bank account to stop them from stealing from me!! UPDATE: I emailed Alert 360 back and they have been NON RESPONSIVE which prompted me to post this review on yelp. And I was not worried about financial difficulty until they threatened to immediately draft another $779.88 from my account less than 30 days from their last payment. Their offer is to keep my money for NO SERVICES PROVIDED. And I never had a contract with Alert 360, my contract was with V3, a vendor who had morals and ethics. I am very sad that V3 was bought out by such a nasty company. A reasonable basis for cancelling is the fact that this company Alert 360 CANNOT provide services to my home. Is it reasonable to pay for something I am not receiving? I also asked if they would continue to provide service to the new owner and tenant and they have not responded to that request. If I have to pay for service, then someone should at least receive service. Because of how they have treated me, I don't even want their service on my home or anyone else's. This is pathetic. Or course they disagree with my narrative. They are incapable of doing anything. Including providing adequate service, reasonable response time, effective dispatching, or equipment that actually works. I was so silly to think they could actually admit there is a problem when they haven't been able to provide anything of value since they took over V3 yet I have kept my account current and paid for nothing since my alarm system hasn't even been activated in over 2 years and two separate points are on permanent bypass because after multiple attempts to get their tech to fix the problem, they failed at at that too, although they did draft my account for the trip charge. So again, this company has chosen to keep my money and threaten to take more when they are fully aware that their service is failing. And they do not provide service in the area where I am moving. Somehow that's my fault from their perspective. People, this shows the level of unethical business practices. As I said, BUYER BEWARE!!! I have also contacted the Better Business Bureau. So sad that these vultures care more about money than doing what's right or providing something of value. UPDATE: Now they are saying they want to offer service to the next homeowner... AFTER I received an email stating they would "Credit" me and when I wrote back confirming the refund, they have been non-responsive via email. This is what prompted me to utilize yelp in the first place. read more

Central Security Group has proven to be a very professional an excellent customer service experience for me. The sales representative mr. (David Davis) took his time to explain everything to me ,regarding the features of the security equipment and functions of the system down to the fine details. My overall experience with your company was great ,and I would also like to add , the installation technicians were very neat and courteous, and answered all my questions to the best of their knowledge. read more

Best service ever, Travis was very helpful couldn't ask for better service. Re activated my alarm system from a previous company without any hiccups. Highly recommend Travis for all your security installs. read more

This review is for Tina only...havent had experiences with anyone else but she was awesome!!! Not just on time but early, and fixed our problem almost immediately! Thank you Tina!! read more

As usual Tina H fixed my system and did a really good job. She is very professional and polite overall great service. You need more people like her working for you. read more

Recently my house was broken into I have a security system but never turned it on I called my company out to have them take a look if everything is working right they sent out a technician named Jim Cassie he was so knowledgeable and professional I highly recommend if you need protection to call this company Jim Cassie is awesome read more

There are many companies offering protection for homes. CSG stands out from all other companies I have used in the past. Their offerings of the latest security technology, 24/7/365 live monitoring, and damn attentive customer service make amazing investments in safety for you and yours. For those curious about pricing, CSG beat out even ADT's advertised sale prices. Research and see what works for you. CSG definitely works for me. read more

Tina the service tech is amazing! Fixed my system and dealt with my Rottweiler! I would recommend her to friends and family!

Woman technician are very rare. I was very impressed with Tina. She is professional, courteous, patient with a senior citizen (myself) and explained to me what she was doing and how to avoid future mishaps with my alarm system. She made me feel very comfortable and I definitely would request for her to come back. Thank you!!! read more

Had problems at first with company when cameras wouldn't work after a year and a half installed. Talked to Justin, Supervisor who made sure my problem was taken care of and personally came out to make sure they worked. They installed a box to keep my cameras working and they have been working since 10/12/17 with no problem. I appreciate that they made the effort to correct the problem we were having. read more

Had this alarm put in little over a year ago and has been nothing put problems/trouble ever since. False alarms, zones going off, the list goes on. However, all these troubles went away when Jim C. showed up. He was very polite and knowledgeable. He took his time, checked the system inside n out and made sure everything was in proper working order before he left. This guy knows home security and is a huge asset to this company. Thanks Jim C. for doing a great job and finally putting me and my family at ease. read more

I called Vik at central security needing a second panel ASAP. She schedule an appt for me the very next day. Travis the technician came out, he was so nice and professional. He set up every door and sensor in my house, so I knew what window or door was opened. First let me say I had canceled my alarm before contract was done because they could not accommodate me, I was a 5 year loyal customer. My windows and doors were not assigned in a way it was easily known. When the batteries died it was a challenge to locate sensor. The technology of the system is monitored through a app where I can do everything from heat and air, door locks. When the alarm is set it automatically locks door. My kids have forgot to lock doors so this is a extra mind at ease. Thank you again Vik and Travis for a wonderful experience you have a lifer with me. Loyal until the end. read more

I had CSG come out to fix my 3 inoperable cameras, The technician was very knowledgeable and with some trouble had the cameras back on line within no time. I would highly recommend their services. read more

For some reason my camera kept dropping the stream, had CSG out 3 times for some unknown reason kept doing it at last trip Tina replaced my camera and it is working WONDERFUL.....after the first 25.00 trip charge they weaved the other trip charges we are very HAPPY with CSG and Tina she was very knowledgeable and set up my desktop and tablet, phone so I can view my camera. Great customer service. Thanks Tina read more

We used them for years, and planned to use them at our new home. They told us we needed to upgrade our equipment because they went to 4G, told my husband to sign a document so they could install it. Now we are in our new home and found out with the price of new home it came with an alarm company. We told central sercuity group this and we would be back after the two years was up. However we will NEVER return, because they said since my husband signed for the new equipment really he was signing for another two years of service. They lied to us. And the only thing we can do is pay them or get someone else to get service with them and they would cancel the contract. That isn't my job to sell their service. WATCH OUT FOR THE COMPANY THE LIE, CHEAT, AND STEAL YOUR MONEY. DON'T USE THEM!!!! read more

I had a service call today, my service tech was Tina. She was excellent! Called ahead and was on time. She was very thorough, pleasant and very good at her job. I will certainly request her in the future. I have been very pleased with Central Security and would recommend them. read more

Our system has run into trouble a couple of times. And when there is a problem Tina comes out and takes care of it. After the 1st time Tina came out and troubleshot our system and fixed the problem we knew we had a keeper. We asked if we could request her in the future...she said yes...and we have. She does a great job, she's very efficient and very personable. We will continue with Central Security Group, and with Tina! Great job! Thanks. read more

We would like to thank Travis for coming to our business to reconnect our alarm system. He did an excellent job. We are really pleased for the services provided by him because he cared about our needs and answered to all our questions. We'll definitely recommend this company to our friends and family! read more

I needed a service call today Tina came out she was super easy to work with took care of all my issues with only a $25.00 service fee I would recommended this company to all my friends and family read more

System is still new, but seems ok so far. Had minor problems getting started, but Tina H. has been a great help. Thanks Tina!

Tina just came by to help us with our alarm system repair and she went above and beyond to help us out. She took the time to explain everything to us very patiently which was much appreciated. You are lucky to have her as an employee Central Security! read more

I want to thank Travis for coming out to my house and getting my system back working in minutes. He also ran a full sensor test to make sure all of them were working. We chatted about other items that I could add to my system. As he was leaving he noticed that I did not have a sign for my yard, he helped with that also. I have been with Central Security Group for 2 years and have let to have anything but great help. Thanks Again. read more

I have worked with John Sala for several years. Never had an alarm installed prior. ONLY a few days later, our home was targeted for a burglary. We scared off the perps with our alarm system. This incident happened about 4 years ago. I called yesterday asking for technical support due a recent false alarm occurring in our system. John had a technician at our home at 8 am this morning (thanks Travis) completing a thorough inspection and tune up on our alarm system within 12 hours! I highly recommend their Alarm service. David Larson read more

Tina was just out for a service call and did a fantastic job! She was friendly, efficient, taught us things about our system that we didn't know, and most importantly, loved our dog. He doesn't always fall for visitors but with Tina it was love at first site. I couldn't recommend Tina or CSG more highly. Thanks for the great service and being such a dog lover! read more

I just had a technician come out and rewire my alarm I had installed from a different company and he also replaced the battery! I wish I remembered his name but he did a great job and was super friendly! I would definitely recommend this company and I am happy they are taking care of my alarm needs! read more

Technician Tina H. Was great! She came within the time expected and was very knowledgeable and ensured that we were completely satisfied with our installation. Thank you for your service. read more

Tina came to my house to replace my battery that needed to be done and she was on time, dress professionally, very professional, courteous, knowledgeable, and was very friendly.. a joy to have in my home. If for any reason I need to have a service person come back out to my home I will definitely be requesting her. Thank you for making me feel safe and secure read more

So disappointed with this company. Was signed up for the alarm with a corrupt sales me (who mind you they no longer contract with) and he informed me of the terms of the agreement. I blindly trusted him and signed the electronic agreement trusting him. I have only found out 14 months later that he lied and the contract was for 2 years not 1 like he originally stated and that we can't move the service because we are renting and the landlord does NOT want to have to sign a three-year agreement. So basically I am getting screwed and having to pay $370+ for the "remaining months" on the contract and can't even use the service if I wanted to. So basically I am getting screwed and having to pay for something i can't even use. Make sure you read through the contract with a fine tooth comb because they have lying sales people and will lock you into contracts that screw you in the end unless you plan on keeping their service for 3+ years. I might as well just throw my money into the wind because basically that is what I am doing. read more

We have enjoyed CSG's service at our last home and immediately set them up to take care of our new home with NorCal area Rep Andre and his management team who've been taking great care of us. The personal customer service from everyone at CSG Rocklin is what you'd hope for from the good 'ol days and really makes the whole experience a great one. The keypad and remote cell phone app arm and disarm function is really easy and straightforward. The installation went smoothly and the crew was wonderful. Our 2nd home is bigger than our last and this time we added several cameras so allocate a whole day for installation. It is well worth the cost for peace of mind and great customer service!! Thank you guys! read more