DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

Installation: 4 stars Communication: 1 star…read moreSales Rep: Mark 0 stars Accountant: Tim Sanford 5 stars I had Premier Security (Prem-Tech) install security cameras from Ubiquiti I had purchased after our consultation. The installation consisted of running 572 ft of CAT 6 cable. They installed 3 exterior cameras, 1 garage camera, and a video doorbell that cost me a grand total of $2.2K. Their sales representative, Mark, showed up at my house. He told me they could run the CAT 6 throughout my attic for the cameras and to my doorbell. After my consultation with Mark, I ordered all the security camera equipment to include a power over ethernet (POE) video doorbell. On the day of the installation, their installers said they couldn't run any cables in the attic because of the fire wall every home built has in our area. My home was built in 2009. I had to send the POE doorbell back in exchange for a WiFi one from Ubiquiti. Prem-Tech should send out sales reps who are knowledgeable and know what they are talking about so this doesn't happen again. Mark told me they can install security cameras from Ubiquiti. I had to correct Mark quite a few times. He tried to tell me I would need a cloud key when I didn't. Mark told me I would need 4 junction boxes for all the cameras. I needed 3 for the exterior cameras only. Then Mark tried to tell me they could run an HDMI cable to one of my tvs. I told him it's 2024, and Ubiquiti has a smart tv app. The worst part was Mark trying to tell me they could train me on my cameras for $150 an hour. You can watch a 10 minute YouTube video on setting up your Ubiquiti cameras. Not to mention, I hand selected my cameras and know more about them than Prem-Tech. The installation went well because I have not had any issues. My biggest complaints were five minor issues, one of which they have yet to fully resolve. 1. They didn't LEVEL the doorbell during the installation. The doorbell comes with a leveler in the packaging. Mark showed up at my house UNANNOUNCED just like another Yelp reviewer experienced with this company. Mark said, "The camera was acceptable and within tolerance." Yeah, to who? It's either LEVEL or NOT LEVEL. I told him that as a customer, I determine what's acceptable or not. Then Mark tried to lie. He said their installer used the bubble leveler that came with the doorbell. Mark later changed his story to the installer used his personal leveler. I stood Mark in front of my doorbell camera and placed 3 levelers on top of the doorbell. They ALL showed the doorbell as not being level to include the one that came with the doorbell. 2. They didn't insert the security screw into the doorbell. The doorbell camera has 2 anti theft measures. Why wasn't the screw installed? Cutting corners again, just like NOT leveling the doorbell. 3. Their installer put silicone on 2 of the 3 exterior camera bases. These cameras cost $1.5K. Mark tried to tell me I told the installers to do it because I wasn't going to buy junction boxes. He couldn't explain why there was NO silicone on the third camera at all if I told them to do it. If I wasn't going to use junction boxes, then why is there a picture below of my UNVR, POE Switch, cameras, and 3 black junction boxes. The picture is dated before my installation date. 4. I provided my own Belden outdoor/weatherproof CAT 6. I had told Mark I wanted black cable for the installation. His installers showed up with white CAT 6 cable. Luckily, I had my own spool of CAT 6. 5. Mark never responds to text messages in order to help fix my issues. He definitely reads them because I have the read receipts. Look at all the text messages with zero responses. I have tried to reach out to Prem-Tech in order to have issue #3 resolved with their accountant, Mr. Tim Sanford, and the owner, Mr. Michael Johnson. I have yet to hear anything from Mr. Johnson. Tim provided me with a new sales rep named Phil. I am waiting to hear from him so we can resolve issue #3.

Best price and best service. Im new to the area and use to…read morehave ADT as my home security in my last house. After shopping around a little, I was put in contact with Matt and he made the whole process easy. He is extremely friendly and knowledge able about the system and I even called after hours for a little help with no complaint. I highly recommend Matt and his team with Priemer Security.

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

They came out and mounted our Samsung Frame tv. Guys were all nice, quiet, quick and efficient…read more Super fair pricing and nice experience all around. Would recommend!

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Punctual, great communication and addressed everything I needed. 10/10 would recommend. I had a…read morefew cat6 lines dropped into my office and he did great clean efficient work. Thanks again!

Joe gets the job done fast, very friendly and so very knowledgeble. Definite five stars, although…read morehe's more deserving of ten stars. Highly recommend!

I absolutely recommend this business for your audio, TV setup, surround sound systems, home theatre…read moreetc. Matt responded to my call quickly as I was needing help removing a VHS player from my home theatre setup. He was able to remove it and knew exactly where to take it for a diagnostic check to see IF it could be repaired. Luckily it was repairable:) There was extra work connecting it to my newer devices. He protected the cabinet where all the devices are located and there is not a lot of room to work with. He has a professional work ethic and I highly recommend Matt!

The first time, Rudy helped me mount my 83" OLED TV to the exact height I asked for and did a…read morefantastic job. He was very careful and treated my stuff as if it was his own. I was so pleased with his work that I had him come back to help me install 4 ceiling mounted speakers. As expected, Rudy did an amazing job and was extremely careful and meticulous with everything he did. He went above and beyond to work with me to route the cables so that they are hidden. I highly recommend Rudy for all home theater and TV mounting related tasks! Tried my finished 5.1.4 system and everything sounds great, thanks again Rudy!

I can't recommend Rudy enough! He came in after another installer (Armando) completely butchered a…read more$10,000+ audio/video project and left me hanging with shortcuts, mistakes, and half-done work. Where others saw a desperate situation and wanted to overcharge, Rudy saw a challenge and delivered. He worked with what he had, fixed every issue, and got my entire system running perfectly without a single hiccup. His attention to detail is unmatched--especially on my projector screen install. I was nervous because the studs in the wall left no room for error, but Rudy's measurements were spot-on, and he got it done with absolute precision and accuracy. Beyond the quality, Rudy is fair, honest, and budget-friendly. He didn't take advantage of the situation; instead, he went above and beyond to make sure everything was done the right way. After dealing with the stress of a bad contractor, Rudy was a lifesaver and turned the whole project around. If you need someone who is a good person in your house, reliable, highly skilled, and professional for audio/video work, Rudy is the guy. I'd give him 10 stars if I could!

STS assembled my 12x20 metal shed and installed the flooring, and the quality of work was…read moreexcellent. They noticed the plastic screws included with the shed could eventually cause leaks, explained the issue, recommended better hardware, and installed it instead. I really appreciated that attention to detail. They finished the project quickly, cleaned up everything afterward, and their price was about half of the other quotes I received. Great workmanship, honest communication, and excellent value. Highly recommend.

Installed our pergola and did a fantastic job. I knew how long it would take to install this…read moreparticular pergola (had done it before, but just needed to hire someone remotely to do it for my parents), so I was shocked at some crazy high quotes I got from other businesses. Valeriy quoted a very fair and reasonable price. He finished in a timely manner and cleaned up afterwards. Look forward to working with him again for future projects.

This buisness is HORRIBLE!! I've had them since December 2017 and have had nothing but problems…read morewith my security system. We've had so many false alarms that we don't even use our system anymore. Unfortunately, our house recently got broken into (alarm wasn't set). I knew my contract was up December 2020 so I called today (1/11/21) to cancel because I'm going to get a more reliable system through someone else and found out that since I didn't send a 30 day cancellation notice in writing prior to December, I am auto renewed for another year. To be fair, this is in the contract but no one EVER verbally mentioned it and it doesn't even provide an address of where to send a cancellation note. Sneaky! The customer service is totally lacking with this company. All that said, I do not recommend them for security services.

This company GHS really sucks, I would not recommend GHS to my worst enemy…read more We switched over from ADT, And i really wish we hadn't. You can not talk to someone live unless he/she is selling something. We've called so many times about their faulty equipment. They have you on hold for very, very long times, before customer service takes the call, all this before Covid-19 and during Covid-19 after not working for 6 months and staying home all day every day, I realized I was going to be out of work another 6 months. I sent emails through their contact us tab on the website, I left several messages about the need to reduce my expenditures and finally talked to someone who seemed to understand and helped me cancel my service. 6 months later i thought, after jumping through all their hoops, I started receiving phone calls that i could not cancel my contract, that I still had one more year. They notified me that the person that helped me no longer worked there. So they started Unauthorized bank withdraws 8 months later. I had to spend $30.00 to stop payment at my bank, Plus an unsuccessful attempt to collect the one payment they were able to get from my bank account. $62.99. These people stop at nothing or care Less about the crap they put in our homes, then they don't service it without paying for the Techs to come out regardless if their equipment was faulty. This is one of my worst experiences of customer service, trying to get customer service, and my timeshare contract was easier to get out of than this no-good corrupt company sucks big time. PS: I had to pay my city hundreds of dollars for the false alarms that VIO/ GHS would not reimburse me for due to their faulty equipment. Warning do not do business with VIO/ GHS!!!!!

I been trying to stay positive with this company as it's been over 8 months they did my install …read more I still owe them some money and have spoken with Jerry several times about my need of them to organize the pictures on my monitor and clean up the spegetti factory of wiring they left at 2 of the 3 homes they wired and the several times they had to come back for the left hand has no clue what the right hand is doing over there. I received a call from their office manager about 2 months ago for the final payment and told her my problem, she advised jerry and jerry called me and i sent him photos of how my screen needed to show pictures for they had no organization to the lay out. He said he called steve and steve called me and I called him back n still awaiting his call months later. the office manager left me a message thursday saying if they didn't get paid they would turn me into collections and turn my cameras off. today is saturday and they cut my service but don't realize they opened their self up to major liability.... I called Jerry and jerry told me he was cooking and hung up on me... look at some of the other reviews and see how their leadership guides the company.... LOL Buyer Beware!!!!

This camera repairman is highly qualified and diagnosed my camera problems very quickly. He got…read moremy system back to working and updated my system. I would highly recommend him. His name is Ery Macias.

This company is the best in the business! Fast, efficient top quality equipment and incredible…read morecustomer service! Highly recommend them for all your security needs!

The camera guys are awesome! The service was quick and efficient. The system is so easy to use! I…read morewill definitely be recommending this company to my friends, family, and business owners! Thanks again Mike!