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    Preferred Audio Video

    4.9 (44 reviews)
    Open • 7:30 am - 7:30 pm

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    Services - Preferred Audio Video

    Home network installation

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    Outdoor TV (all wiring and mounting completed as part of installation; cable/peripheral/ethernet cables run to interior through walls)
    Dan B.

    Titus is an absolute please to work with. Over the past year, he has executed the following: * Completed wiring and installation for an outdoor TV, including set up, mounting, and peripheral installation (cable box, ROKU, Chromecast Ultra, Apple TV) * Corrected installation/wall-mount for a previously installed TV and sound bar to completely hide all wires * Programmed and installed RTI system with universal remote to control multiple TVs and peripheral devices, smart lights/thermostats and other smart home devices. Titus is detailed, thoughtful, and professional. He seeks to understand customer needs, and provides realistic options with meaningful insights as to what solutions make the most sense. In all of my dealings with Titus, I have never once felt "upsold" in any way. He consistently strives to provide me with the best technology solutions for my specific circumstance; no more and no less. I could not be happier with the solutions that he has provided, and look forward to utilizing him for additional projects in the future.

    Hardwire internet speed (no VPN)

    We received a quote online for hard-wiring our Xfinity high speed internet to our whole house with CAT-6. With two adults working from home, and two kids streaming video games and shows, the wifi consistency was not working well for all of us - frustrating for the kids when their games dropped and for us in webcasts. Preferred AV was responsive and helpful in letting us know what our options were, and in hardware for internet switches/network cords that would be needed. We ended up adding hardwire in six different rooms with 13 devices total now connected. Our speeds went from a shaky and inconsistent 60 Mbps to a constant 90 Mbps for all devices. The install was clean, under the house to each room with female receptacles done cleanly, everything looks great! The team set up the switches in each room to ensure each device worked, vacuumed and cleaned every area when done installing. Everything was done in half a day. We are really happy with our decision to hardwire out internet and to go with Preferred AV to do the work. Thanks Titus!

    Mike K.

    Titus recently did a full audio video install in my home inclusive of TV and Sonos system. Titus is a true pro and I couldn't be happier with the result! Thanks Titus!

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    9 years ago

    B Very happy very good work TiTus your the best

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    Page 1 of 2

    Ask the Community - Preferred Audio Video

    Review Highlights - Preferred Audio Video

    “I found Titus out of desperation with my crappy home internet performance that wasn't cutting it for working at home full time.”

    Mentioned in 37 reviews

    Read more highlights

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    The Home Security Experts

    The Home Security Experts

    (86 reviews)

    Natomas

    DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

    Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

    Preferred Audio Video - homenetworkinstall - Updated October 2026

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