We have had the BEST experience EVER with a security system thanks to Technician ANDY WILLIS! I was an HR Director for over 30 years and only dreamed of an employee such as Andy. He spent so much time making sure every camera we were installing worked perfectly and it was no easy task. He literally had to crawl in our attic and drill many new areas and went over and beyond than any other Technician we have dealt with. If Vivint were to ever lose him, we'd follow him wherever he went. Yes folks that's a fact. His work ethic is stellar and his demeanor is endearing and professional at the same time. We are extremely happy with Vivint! I will be spreading the word on this system and Andy Willis in the future. Thank you! read more

This company is a joke! I called 2 weeks after I had the equipment installed to cancel. I was told by the salesperson I had 30 days to cancel if I was not satisfied. That was a lie I only had 3 business days. After three phone calls in three days and three hours later I am unable to cancel. I had an unauthorized charge on my card for over $300 and been waiting 3 days to get a credit. I do not recommend doing business with this company. read more

The customer service is perhaps the worst I have ever experienced, mind you the interaction was tied to an offer they called us about. Technicians are fine and as long as you don't need to talk to anyone it may be sufficient. Considering cancelling this service because it's counterintuitive to support incompetence with my money! read more

Do NOT do business with Vivint. I got their service as a "bonus" for signing up with SunRun Solar/Freedom Forever. The hardware was crap, exposed wires, loose mountings, etc. Then when I went to cancel the service, it was the worst experience I have ever had trying to cancel service. Now, six days later, after I canceled my service, I'm getting calls about a "burglar alarm" and another call about low batteries. read more

We have been loyal Vivint customers for about 11 years. For those years, Vivint was decent with good customer service. When we moved, I called to cancel service on our home but got talked into transferring service instead. Basically, the agent wore me down with several hold and delay tactics. Our equipment was installed on November 1st. Payment was set up through our checking account. Soon after, I got an email saying the account was past due. I had to call and get that straightened out. I honestly thought it was a spam email, but it wasn't. Also, I discovered that our front door was left with a patch of bare wood after the install of the door lock. The Vivint lock is smaller than our original. The tech never alerted us to this. Within a week after installation, one of the sensors malfunctioned. We put up with it for about a week since we were so busy unpacking and getting settled. I called yesterday (November 27) and the online support person uninstalled it and then reinstalled and called it fixed. Overnight the sensor failed. I called today and the online support person determined it would need to be replaced. They would mail a new sensor to me and I was to install it myself. She did not mention any cost for this. I said, NO, I want a technician to come out. She said that would be $99. I said I was not paying to fix their faulty equipment. She transferred me to their "Loyalty Department." This person tried to sell me a "Mobile Protection Plan" for $29.95 a month so I wouldn't have to pay for installation. I refused and said just send it, I'll install it myself and if I can't I'll just disable the sensor. He put me on hold. Then he came back and said I'd have to pay $129 for the new sensor unless I buy another kind of protection plan for $9.95 a month. At this point, I've been on the phone with them for over 45 minutes. I decided I'll get this plan just to get it over with. We are stuck with a 5 year contract with this unethical company. I shudder to think what they will try when I call to cancel after 5 years. This used to be a decent company, or so I thought. Now I've been subjected to their hard sell and deceptive practices. I'm so sorry I didn't hold out and cancel in the first place. Do yourself a favor and steer clear of Vivint. This company is not what they used to be. read more

Sending scantily clad young girls door to door, said young girl be VERY pushy! As well getting me in a bad light with my wife for even opening the door to her! This is not my idea of a trustworthy good company! This sales tactic gives me no confidence or incentive to do business with Vivint. And after reading reviews of Vivint .... I strongly advise all to SLAM the door shut! Or better don't open it ! read more

RUN!! They scam you! I tried a free trial, they still charged me, and to cancel they keep you on the phone for over an hour trying to convince you not to cancel. Terrible business! read more

I talked to customer service 2 months ago and told them to cancel the service. I was told that it would be cancelled. Yet they are still charging me. When I call their customer service number I get the run-around big time. The last call was this morning and I was told their supervisor would call me. No call yet. Vivint is messed up. I don't trust them at all. read more

Vivint is a criminal enterprise. They illegally (i.e., without my consent, authorization or knowledge) debited my checking account (!!!) for "services" I never signed up for. They disregarded my multiple requests to refund my money and terminate my "account". If you want security and peace of mind stay far away from Vivint! read more

I am extremely dissatisfied with this company. Over a year ago, I called to cancel my service because I wasn't allowed to drill in my apartment. Instead of canceling as requested, the representative only paused my billing for a year without informing me. Recently, I received a bill for $280 out of nowhere, which came as a complete surprise since I had never received any prior bills. When I called to address the issue, I was told $140 would be credited to my account and that I should call back to disconnect the service once the credit was applied. I followed up multiple times, only to receive the same response repeatedly. Finally, I was informed of something I hadn't been told before: if I wanted to terminate my contract, I would have to pay over $1,000. When I asked about alternative plans, I was told there weren't any and that I would have to continue paying $61 per month for three more years, totaling over $2,000--even though I'm not using the service. Essentially, I was forced to choose between paying $1,000 to cancel or $2,000 to keep a service I don't use. To make matters worse, when I requested to speak to a supervisor, the representative refused to connect me to anyone else. This company is operating like a scam, finding ways to trap and exploit their customers. Their practices are unethical, and I would caution others to stay far away from them. read more

Horrible company. Read the reviews. It is almost impossible to cancel even tho you do cancel. Three tines I have been told I don't owe anything and we are done. And I keep getting bills and then I am on the phone for an hour trying to remedy this. Do not go with vivant!!!! read more

Do NOT go with this company! They are horrible , you will never be able to reach customer service or their email , contact information is missing. Their over priced and are scamming people out of their money with their " thirty day trial", deal. They let you try their system free of charge for 30 days and when you reach out to cancel within the time limit, their unavailable. Then they start trying to get over 4,000.00 from you and lock you in a contract. Please be ware.I've been trying to have them come out to remove their equiptment , to no avail. And the system isn't very good and you have to have an upgraded iPhone to even have access on your phone to watch the videos. The service guys are awesome but the company terribly horrible!! read more

On or about Aug 9th Vivint came to my door. Thomas Was the sells person. After listening to him and asking a few questions I decided to take the 30 day free trial offer and try their home security system. After all it was a no risk, no fee to me for 30 days. I knew this business as I got my solar from them. Boy was I wrong. Three days after the installation I call my security company Xfinity to check what exactly I was paying for and the total amount. Vivint was charging approximately $165.00 verses Xfinity's $64.00 a month. I can do the math. The only difference is the camera's is Vivint has a wider view. Which is not worth the $100.00 more a month. So I called Thomas to inform him I would not be keeping the system. After about a 10 minute are you sure session he gave me a number to call. 800-216-5232. I called it to find I could not cancel the service over the phone or through them and was sent an email to cancel the service. Wrong again. I went to the web sight after the page finished loading, It was blank. No button to click here to cancel. No nothing just a blank page. So I wrote them and said I needed to cancel and schedule a date & time to have them come and switch the cameras back. This was the response Vivint Customer Care Aug 26, 2025, 5:50AM (5 days ago) to me Hello, Thank you for reaching out to Vivint. Please note that this is an automated message, and replies to this email inbox are not monitored. To protect the safety and security of your account Vivint is unable to provide information or assistance via email. If you need assistance with your system or have any questions about your account please contact us 24/7 at 1-800-216-5232 or chat in via the app. We appreciate your understanding and look forward to assisting you! Vivint Customer Care 800.216.5232 www.vivint.com support.vivint.com. Are you kidding me right now.! After another 10 plus days I called the 800 number again trying to schedule. The man on the line took my info & said someone would reach out to me to schedule. I asked him to please give me the number so I can schedule it myself. After another 15 minute run around I was informed there is no number for me to call, I would have to wait for them to reach out to me. Now that I am outraged I informed him I would be placing a yelp review and it was not going to be in there favor. He pretty much said that's you right and the call ended . A few days later I received this email. URGENT: Payment due for equipment. Deanna, We have attempted to contact you regarding the removal of your Vivint system. Because you have not responded to any of our attempts to contact you, you are responsible for the cost of equipment listed in your agreement and listed in the cancellation notice sent to you for $AMOUNT. Please see the attached invoice for equipment details and send payment for the remaining amount to: Vivint Attn: Customer Service Department 4931 North 300 West Provo, UT If you wish to terminate your agreement without being required to pay the invoice amount, please contact us within twenty (20) days of this letter and schedule an appointment to remove your system. For reference, your service number is 12352167. Thank you for being a valued member of the Vivint Smart Home family! - The Vivint Team This is the only email I received & have yet to receive a phone call. Today will be my 3rd attempt to reach someone to schedule the un & re install of the home security read more

They are a very overpriced security company. One camera on the side yard never works enough though we paid extra for a booster to reach. The installer made a hole in our wall by the panel that was never repaired. During the same install, they used the only outlet on my kitchen counter work area when there is a lower wall outlet 4 feet away that is hardly used at all. Now if I'm using my crock pot, I have to unplug it to use my hand mixer. We had our house re-stuccoed in the backyard so had to temporarily remove the camera. Of course we had to pay another $200 to re-install the camera. We paid them to come re-install the camera and ask why the side yard camera never works. The vivent salesperson told us we could get $25 off of our bill if we add solar. We contracted for solar in May,2023. They surveyed the house and designed the project May 22, 2023. They started installing on November 16, and completed the installation December 1,2023. At this point, April 17, 2024, we are 343 days from signing the contract, and we paid 80% of the bill at installation. And have yet to go live. Freedom is claiming that we are waiting for inspection of the complete job before they contact the electric company to do their inspection and install a new meter before we can start using our a 4 1/2 month old solar system. We aren't able to claim our solar tax credit, and haven't started getting the $25 a month credit off our Vivent alarm system we were told we would also be getting. Additionally, Freedom was not to put any holes in our roof because it is a flat EDPM roof, however there were holes drilled to hook the installers safely ropes so they wouldn't fall off our flat roof. And, they patched the holes with the wrong material that will not hold up over time. After multiple phone calls and emails from us to them (they don't contact us to keep us up to date) we are ready to have the whole thing taken off and look for another company that can do the job. read more

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Good morning I have decided to upgrade my review because the company has went all out to rectify the camara issue. The doorbell camara still jumps offline, to fix i have to reboot system, which sucks! read more

This service is terrible. Many outages that leave you stranded outside your house and the alarm can't be turned off. No one will answer the customer service line for hours for reporting accidental alarm cancellations. When someone finally answers after a couple hour wait they say they can't turn off the alarm so you can enter your house. Customer service is foreign services who haven't a clue what's going on or how to fix issues. This main box cost me 1500 and my monthly bill is 34. This company keeps trying to add all these random services to get your money yet they can't handle the basic alarm internet connection to service clients. read more

Horrible customer service and they refuse to let you cancel unless you pay them extra fees. They will pass you from department to department hoping you hang up. I spent a hour literally telling them I don't want to renew. read more

Horrible company. Called customer service after signing contract for failing equipment. Takes weeks and hours to get help. Now that we are moving 8 months before our 5yr contract ends they have over a $200 cancellation fee. They said if we pass the buck to the new owners it would be waived. We would never ask that of our new owners. They are predators all the way to the bank. Avoid this company. Less than zero stars. The app is asking I post a Star but just know it is less than poor. read more

My impression of VIVINT had always been on a positive note and so was my experience for more than 4 years. Unfortunately, that impression finally changed. Throughout those years, I've had an issue with their front door key pad which was faulty from the moment I started service. I had complained about this since about 3 years ago but wasn't able to follow up with them until about 2 months ago, Their tech support tried addressing the issue about 2 times but nothing was resolved. Today, I finally had the opportunity to mention it to their loyalty department and to my surprise, I was told that the only time I complained was 3 years ago. Surprisingly, my latest complains specifically regarding this issue wasn't documented and so was told that in order for a tech to come over, it would cost me $99. To begin with, as a loyal and long time customer, it's not my job to check what gets documented. Secondly, after a few attempts on their end to fix the issue, the equipment malfunction remains unaddressed. In short, it had always been a faulty merchandise that was installed but they seem to distance themselves from checking out the device without charging a service fee. Why does a customer have to pay to check out a malfunctioning equipment that they installed? To those of you who would read my review, BEWARE!!!! They still have a way of duping your money. Their devices are outdated and may not function right read more

If I could give zero stars I would. I've used Vivint for 3 years and am finally terminating. No customer service. If they push an update causing technical issues they make you pay a fee to call a technician out. At every turn they monetize service, instead of including customer service as part of your subscription. Expensive and useless. Avoid this company like the plague. read more

Hey hey everyone I love love love my cameras and how easy it is to navigate however when I signed up 3 years ago o was t informed that my credit would be ran and that I would have two bills. One for over 3,000 and one for about 40 bucks I was only informed of the actual monitoring service. Out side that more recent services were rendered and I was advised they would waive the $100.00 fee for someone coming out to fix the 3,000 plus camera system and instead they did not I was charged so I have to give them a call regarding this fee my review will be updated based on a combination of the outcome for this occurrence and previous encounters. I recommend just purchasing a ring or blink cameras and installing yourself, safe yourself money. read more

It is pretty telling when a home security company sends their employees around soliciting at 9pm. Not only was it 9 when the kid knocked on my door, it was the 5th time I told them to buzz off. I have another security service that I will absolutely keep because Vivint obviously treats their employees horribly and doesn't understand customers. Do they seriously think by dropping some random name of a neighbor I don't know that I will listen to their sales pitch? Who is teaching these salespeople? The next time they knock on my door I am just going to call the police. read more

Vivint came to my house offering to buy me out of my ADT contract. Like a fool I believed them. I signed up for a 5 year contract. The installer came and caused permanent damage on my floors and installed the alarm in a area it can't be accessed. After 1 month they have still not bought me out of my ADT contract. Now I am paying for 2 security systems. Do not fall for their lies read more

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If you are happy to do business with a company whose customer service is in another country Vivint is the company for you. Two hours later I have still not been able to get help with my account. I am attaching a previous review as this is my same situation: To all who consider using Vivint for home security I highly recommend that you DO NOT use this company. They are not reliable & they continue to charge for services that you're not using. I was with the company for over 9 years. I relocate to areas in which I've transferred my Vivint services to every home I lived in. My last relocation assignment I decided not to use Vivint because each move they charged me $199 for transfer service. After calling them several times to cancel service each representative will give a website to request cancellation. Each attempt to cancel the website wouldn't work. So I called again & continued be led to this website. I haven't had service with Vivint since we sold our home in October 2021. They have charged me over $500 for services I was no longer using & for a home we no longer lived in. This company is a wipe off. They will send you to collections knowing that the services are no longer being used. By the way I was not on any contract with this company.Now this company have my money for services I never used. Please do not use this company. read more

I had Vivint for several years. It was fine until I tried to cancel. Long story short, I paid my system off in full in Aug, I sent an email on Sept 14 . But they kept charging. I called in again to remind I canceled, they said it was fixed, then they charged me AGAIN. Now I have a bill for over $100 and seemingly growing. I called in again today. I was furious. They send you to "loyalty" instead of cancelation every time and they try and talk you into staying. So every time I called to cancel I have to sit through repeated sales pitch. I flat out told the guy not to try and sell me. I am done. I don't trust your company and he still REPEATEDLY tried to pitch me. It was beyond rude. This has a predatory feeling. It's almost like they purposely don't cancel so you will call in and they can pitch you over and over. You couldn't pay me to stay with this company. read more

Salesman came by at 9 o' clock at night! How crazy way too late, and dangerous! Sketchy.

I wish I saw these reviews before I agreed to installing these cameras. We had a bad experience as well. The install was not what I expected. 3 guys stayed until almost 11pm, left a mess, which took me until 1am to clean up. The indoor camera wires were stapled to the wall. The door lock did not cover the hole from our previous door lock and looked awful. There were random holes in the wall I had to patch up. After cancelling, the service rep said the tech would come back and put everything back as it was. Unfortunately, the tech said they don't do that! He would not put back all our previous cameras/sensors and said he needed to leave for another job. He also left 2 holes in my door that he wasn't able to patch. I also had to do additional clean up of staples, holes, touch up paint. Also, pricing out the Vivint cameras ourselves online was cheaper than what they charged us, which is just really suspicious if nothing else. Would not recommend ever. read more

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I had to unplug the transformer myself to see if that was the problem. The support person at Vivint was not helpful at all. Now they want to charge me $200 to send out a technician to find the problem. I've only had the system for two months! read more

Vivint - I also had to take the panel off the wall and disconnect the battery to see if that was the problem with the panel going black! - Security Systems Near Me

Sales reps need to understand and respect the home owner's wishes. Whoever helped me spent an excessive amount of time trying to make me change my mind but all he did was escalate for me to call the police. read more

These people suck. For real. They quote you one price then they come out to tell you it's another price. Then you call customer service and they agree to honor the original price and then they hit you with a million bs fees and techs lie about the installation capabilities and process. 0/10. I hope they go bankrupt because it truly is one of the worst companies I ever encountered. read more

This company is NOT honest. I got a flyer in the mail stating the promotion of 4 months of free monitoring and free installation. When I called, the sales rep said as of today, I can give you 8 months of free monitoring. Better deal right? Nope. I had them install and they gave me NO promotion. Then they demanded the marketing piece for proof (which I threw away) and they just couldn't get ahold of the sales rep who sold me the above promotion. Also, trying to get ahold of a live person is a complete nightmare. For 2 days I spent tons of time on the phone, with supervisors who were supposed to call me back since the agent didn't know how to transfer me. Five days went by and I got tired of having to listen to all their voicemail prompts (which alone took several minutes). Then when I got to where I needed to be, their system disconnected me and I had to start all over. That happened 6 times. Every day their online promotions stated free installation (along with lots of other stuff). The result for me was they would only give me 4 months of free monitoring and they refused to give me free installation. So, I told them to come get their equipment and I went with ADT. Much more professional and I had a sales rep who came to my house and he gave me his direct phone number if I ever needed anything. Do NOT use this dishonest company! read more

10/11/2023 Vivint Saga continued 10/11/23 Phase 3 Vivint nightmare These people don't learn! They continue to harass me. Long story short, I processed another complaint with the BBB with all the necessary documentation, including pdf files of texts, emails, and voicemail. It's obvious that the legal department didn't read anything they just came back with another accusatory letter with an attached text that made them look even more foolish as it only reiterated what my complaint was about! All I want from these drones is for them TO STOP CONTACTING ME! Don't EVER do business with Vivint. They will NEVER let you go! read more

Just tried to cancel Security Monitoring today 9 Oct 2023. I signed up for in August 2023. But was told that the CAMS and door Bell would also be disabled. And I'd need to pay early termination Fee of $1,840.00 which is the total cost of my equipment. I'm left with equipment that don't work. Currently dissatisfied with the Cell phone App. will not play back the clips. The panel wants a down load offers two choices Google or Apple icons, but taping on them does nothing. Have had a repair technician out twice they agree the cell app won't work on my Samson Galaxy A10E. It worked on the techs iPhone. The clips are harder to down load then ADT's clips They are more sensitive to pick up, neither are to my satisfaction. I have been offered $15 off for 5 months inconvenience discount. A technician will be sent out Oct 11th. It is still under warranty tell Dec 13th . The Cam does not have as wide a view as my ADT Cam. Ps Not so happy with ADT eigher. Again CAM issues with both services. oh yea after Dec 2023 there is a service fee of $99.00 if the system isn't working, Which it will fail as their application sucks, and probably will for a long time. read more

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Do not use!!! My cameras went offline, through no fault of my own, and after troubleshooting thru chat, the agent tells me I need to pull out a ladder and climb up to the camera (attached to the ROOF!!!) to move forward. I told her I was not comfortable doing that. Especially since we were chatting via text on my phone and she was requesting pictures, etc.. So you want me on a ladder, taking pictures with my phone and texting them to you??? Not to mention my driveway is sloped...So I said no, and she said I would have to have a tech come out and there would be a standard $99 trip fee. What a joke. I pay $70 a month for this service, not including my equipment charge, and THEIR faulty cameras stop working and I have to pay more? DO NOT USE VIVENT!!! read more

Do not do business with Vivint. Horrible customer service. No supervisor is ever available. They will lie straight to your face, pass you around form rep to rep. I was told I signed up for 42 month contract, which is insane, and would need to pay over 1,000 dollars to end that contract. They fast talk you on the phone and want to email documents back and forth. Please do not use vivint. read more

Don' t fall for deceptive sales representative practices. Promises not kept pertaining to gift card. Do your due diligence, before signing any contract. read more

To all who consider using Vivint for home security I highly recommend that you DO NOT use this company. They are not reliable & they continue to charge for services that you're not using. I was with the company for over 9 years. I relocate to areas in which I've transferred my Vivint services to every home I lived in. My last relocation assignment I decided not to use Vivint because each move they charged me $199 for transfer service. After calling them several times to cancel service each representative will give a website to request cancellation. Each attempt to cancel the website wouldn't work. So I called again & continued be led to this website. I haven't had service with Vivint since we sold our home in October 2021. They have charged me over $500 for services I was no longer using & for a home we no longer lived in. This company is a wipe off. They will send you to collections knowing that the services are no longer being used. By the way I was not on any contract with this company.Now this company have my money for services I never used. Please do not use this company. read more

This is a very dishonest company. Do not buy from them. They charge you all of this money to pay for this equipment and as soon as you own it and decide to cancel their services they no longer support the thousands of dollars of equipment you purchased. They also disable it making it near impossible to use without their services. This is a con artist company and I hope someone starts a class action lawsuit suit against them.. I am considering starting one myself read more

Too expensive. Not sure if it's worth the price, the other night it woke me up saying there was a delivery at 1 am and I got up to check and there was nothing there. read more

The customer service response to the review is a bot as it just leads you right back to customer service phone tree which is not helpful. My system goes off every 30 seconds indicating a person, NO ONE IS THERE! I've called multiple times for a technician to come out and am told, the request is in queue awaiting approval. In the meantime it's draining my cellphone from all of the false alerts. read more