Crooks and shady. I'd stay far away from this company. They will sale your equipment , allow others access to private material such as recordings and access to your licensed businesses. If you value your privacy and safety/ chose another company. I am Currently having to file a lawsuit with this company. They will charge you for equipment and never return it when contract is voided. Ilan is extremely shady and a fraud. read more

Is their phone number even in service anymore? I tried calling them to reset my device because my alarm went off when I accidentally put the away lock on but never received a response. When I bought my house the prior homeowner never gave me the code to the alarm. Instead I called the electrician that helped install the alarm at my previous residence and he was able to help me within an hour. It's been weeks and still zero response. Are they even in business anymore? read more

This company installed a security system in my office and their install team was very professional and courteous. I can't speak to their prices or selection of products, as my landlord hired them, but dealing with them during the installation was a very pleasant experience. They made sure to let me know if they were about to start making noise and I felt like they made an effort to be minimally invasive. Everything looks professionally installed (as it should) and the guy walked me through how to use the system when they were done. I would definitely recommend them! read more

Crime Alert Security - New key pad - Security Systems Near Me - Sacramento, California

Crime Alert has proven their worth, but initially I had to advocate strongly on some key issues and it was stressful. Intro: The initial site survey and estimate was professional and fairly priced. We had a crazy estimate from ADT ($6500 for hardware and $85/mo for monitoring), one guy from an independent company who never showed up, and then Crime Alert who was recommended by a trusted tradesperson we know. They have a reasonable monthly monitoring rate ($25) and they have been ON IT anytime the alarm has been triggered, including recently. Initial hardware was $900 for total coverage, including all doors, windows, glass break sensors, and motion sensors. We upgraded a year later to add monitored smoke alarms and a few additional sensors ($900 extra including installation) In practice: Pro: Recently, I couldn't remember the "secret word" to release a triggering alarm recently and I was very impressed with the dedication of the woman on the phone who was really trying to make sure I was OK and not being held hostage in my own home. I was given step-by-step instructions at 9 at night for how to replace the battery from a wireless sensor (what had triggered the alarm when I followed up on guidance I had received from Crime Alert earlier in the day). This saved a $95 service fee. I've been able to easily access help for random issues with the sensor and was helped efficiently for a step by step process that reprogrammed the base unit when phone line changes in our region necessitated a change. Whenever we've had a triggering event (wrong button pressed, accidental alarm trigger) Crime Alert has been on it with a real person following up. Impressed. Con: We had some major glitches starting out. The alarm system would not work- could not arm- and we had 2-3 service calls while under the initial install warranty to check the system for the first 3 months. It took sometimes a 1-2 weeks to schedule those service calls. It would apparently work and then stop again- alway indicating a door was open and it we confirmed it wasn't physically open, but could not arm the system. To say the least this was frustrating when we had invested in the system and it wasn't working. They finally sent out their "Ace"- a guy who was the alarm expert, and he noted several major deficiencies in the initial install- magnets and metal interference. He re-installed several key components, making them wireless and the system has been a "dream" ever since. We also had to wait two weeks or so for that service call. Suggestions: Improve turnaround on service calls, especially on the grace period after installation. Also- I was on the phone multiple times trying to fix the problem and went to the physical address to try and address the issue. #1- believe your customers when they say the system is not working. #2- decrease turnaround fro service call #3 make sure your best install people are on the job initially, especially for a complex install. Overall, I feel secure arming the system and I am VERY impressed with the phone and tech support. It's a company run by local folks, not a big security system in the sky (or Detroit, like ADT). they do their best to be accountable and responsible with fair pricing. Even though we had a few "bumps" in the road, I trust and value the services of Crime Alert. read more

canceled appointment 5 minutes before scheduled Start time.

Stay away! Stay clear away!!!! Sold my home and have been paying for a service that i can not use. Then they wanted to charge me over $600 to $700 for new service at my new home. So now i have been paying every month for the past 8 months for nothing. Luckily this is my last month and will NEVER go back to this crap system. Customer service means that you make your customer happy by helping them. NOT HERE!!!! Keep on looking Natomas there are much better companies out there. read more

These guys far exceed all of my expectations! Showed up on time, reviewed all of my security options and made suggestions to save me money. I was very picky about the install, from where the wires went, to even what color they were. They truly seemed to care about my needs. They helped install the apps on 6 different devices so I could see all the cameras working, climbed up again and again to readjust every view and then cleaned up after them selfs. I seriously caught the service tech cleaning up trash that wasn't theirs. I love my high tech system and now feel Safe and protected in my home. And BTW They offered the best monthly service rates in town too! read more

I recently switched to Crime Alert after years with ADT. They took time going through my home thoroughly and customized my security system to fit my needs and wants. Not only are they MUCH more affordable but they are more accessible and have outstanding customer service even following up a week after my installation to see if I had any questions about my system I needed answered. I travel frequently and can access the cameras around my house whenever and wherever on my phone, tablet and laptop. I highly recommend this company and can say it's well worth the switch from another company and worth the piece of mind if this is your first security system. read more

AVOID Crime Alert As with other ONE STAR reviewers these guys are all fine and good as you are signing up, but their service, response time, billing issues are horrendous and they continue to have very poor customer service on billing issues and inquiries. I suggest using another home security provider - please trust me that you do NOT want to use Crime Alert unless you want to overpay and not get proper customer service when any issues arise. read more

Huge fan! We've had nothing but the best service from them to fortify our Sacramento home. After dealing with the thieves that work for ADT, I'm so grateful that Crime Alert Security had my back. read more

I have now used this company for several years for my business and my home. They provide excellent service and security system has never failed. I recommend them highly. Jim Pinnacle Pest Control read more

We have had Crime Alert for several years after switching from ADT. Their service is always excellent. We love our remote control fob that makes it so easy! Plus, it is cheaper than the all of the other companies we have found. Good customer service and prompt response. read more

After several referrals from my neighbors I chose Crime Alert Security and I'm glad I did. The alarm tech Brad was very knowledgable and changed out my old Brinks system for the new Crime Alert one. He even let my dogs follow him around lol. He made sure to teach me how to use the new system and I feel much better knowing I have the security system. The monthly fee was better than all others I called. I definitely recommend this company and my alarm tech Brad. read more

Great locally owned company. Referred by multiple friends and family, and I couldn't be happier! The fact that the owner himself offered up his personal cell phone number - unheard of. Best guys in town. read more

This review is for Brad, Sara W., and general installation: 5 star rating is for Brad, the technician who came to my home to install the alarm system. He was terrific, friendly, and taught me exactly how to use the key pad. He was extremely professional and cleaned up the dust and grit left behind after the parts were connected. I would recommend him for any household installation. Superb. 5 stars for Sara White who also came to my home and was very helpful, friendly, and well prepared. Charming. I am very happy with this company, even though I am a little nervous to activate it using the email that they send. I have not done it yet because of that. I would love to have been walked through this part because I guess I am not sure how to do it. It is supposed to eventually work with my phone after I download some sort of app. Because I was not shown this portion and was left alone to figure it out, I will give this part only 2 stars. This is the hardest part to me as I am not a techy or computer type at all. Wonder how long it will take me to get it started....? I am scared I'll set off the alarm by mistake somehow. We'll see. In any case, Brad and Sara W. were excellent, however, the customer service I've gotten by calling the office is only 3 stars. I expected more professionalism due to my experience with Sara and Brad. read more

Crime Alert Security service is good while you are a customer I hope you never need to cancel service with Crime Alert Security. They assure you the service will be cancelled only after numerous calls and emails but still charge you afterwards. I have left a message and sent emails trying to get a response from someone as I was charge AFTER my service was cancelled and cannot get anyone to return my call or answer my emails. read more

I would really like to write a positive review, but here's what happened. The Crime Alert system was installed in my home. It worked perfectly and the few times I called the office or the service center, everyone was helpful and polite. Then I moved and sold my home. I called and canceled my service, speaking with a friendly person. Then three months later I received a bill. I called was told it was a mistake, and I made sure my service was canceled. Then I received a bill for six months of service with an umfriendly reminder. Now I have a bill for nine months of service with big red letters that it's overdue. I have called and written letters, all with no resolution. I don't know what to do next, and getting those unfriendly notices in the mail bugs me because I always pay my bills on time. read more

By far the best customer service experience I've had, ever. Not only do they not have salesmen, the owner of the company is the one who inspects your house and gives you the estimate. Trust me, this guy knows his stuff, been around for over 15 years. Great rates, great products, end your search here. Call them. read more

Worst company ever. Customer service is anti-customer service. I have never seen or dealt with such unprofessional people. They are not familiar with their own contract terms, don't know how to do their job, and are rude, very rude. I have only two words to say - run away. And run fast. read more

This is literally the worst customer service I have ever experienced. I had a terrible install from them that started falling off, set off my alarm a couple of times and my pet sensor was faulty so that set it off as well. They ended up having someone come to check out the faulty one and he looked at everything else installed. He asked me if I did a self install because it wasn't a good install. I had the company do it. So he went through and fixed everything. After dealing with that I decided to move because I was so freaked our by all of the faulty alarms. I called them for a month straight and NEVER got a return call back. Months later, still have not received a call back from this fantastic place, however they did reach out to my father even though it's in my name, I pay for it, and it's at my house. They told him I cannot pay a fee to get out of the contract and my only option is to pay the full monthly service , return my equipment that I bought for an outrageous price or to keep it til my contract is done. I am going to return the equipment and never use them again because of their crappy customer service. Don't waste your time with this place.... There is so many other places that will actually give you good customer service. read more

Brad, my technician, was great! Punctual, clean and and excellent communicator. Fair prices! Great Service! The business office is great too and easy to work with. I highly recommend Crime Alert and had been a customer for 7 years. read more

I have been a Crime Alert customer for over 5 years and every contact I have had with them I have received excellent customer service. Their employees are knowledgeable, polite and responsive. I had a service today and the technician advised me of additional work that was necessary saving me the additional service call charge. Additionally because they are a local company I found their alert process when an alarm is triggered is much more efficient that the larger national companies. read more

piece of crap people that works there.. i installed a $3k camera system in which i have to get support from freaking Israel.. no literature of any kind was given to me, when i asked them to come out they would want to charge to fix something they never took care of.. when they say they will call you back the next day they didnt. they totally suck! read more