Sir Charles is the most amazing person and beautiful soul. He fixed my phone so fast and it is working great and it was very very damaged. I would not go anywhere else but here. read more

I have tried to reset and fix my computer and was not able to. My pin didnt work anymore due to an update. Grant was the person that assisted me and was able to fix my problem He made my computer easier to use. Great customer service!! I would recommend this place 8f you need help fixing an issue with your computer . Fyi they also fix phones! and many other electronics. read more

OUTSTANDING! * EXCELLENT SERVICE & PROFESSIONALISM! "You never know who you're dealing with until you have a problem." Wisdom from my father. I'll admit that I was dissatisfied with the results of my first service from Nerds. Nevertheless, they were polite and profession in the face of my frustration and Cameron came to save the day! Thank you so much! read more

I am so thrilled to have found Nerds On Call! I was desperate for a good trustworthy computer service. I have had scammers. on my devices and I needed a complete clean up to be sure I was clear of any malware. Charles , "King Charles," greeted me as I walked in with my three devices. He was like a breath of fresh air with his friendly smile and warm greeting. He immediately asked me what service I needed. i needed all three devices to be cleaned and I did not want to leave them there for more than that day . That was a big order that no other computer repair shop would do. The Geek Squad wanted 4 to five days. Charles had my phone and IPad done by that afternoon . the Nerds are focused, knowledgeable, and friendly. The turnaround time is fast and the price for their amazing service is more than reasonable! I am so happy that I do not need to look any further for my computer help. They love and know computers and enjoy working on them .I highly recommend Nerds On Call for all of your computer needs. read more

My pc would not play FFXVI and my memory kept depleting. Took it in and they suggested I get a SSD hard drive. Price was maybe $400 for everything. After telling me it was done and I picked it up I saw they forgot to keep my old hard drive installed so they had to redo that. Then, they forgot to fix my old memory issue, so again had to redo that. But, wasn't much of a hassle, no pushback when I explained what was left undone and took maybe an hour? I left happy and would go back, especially as I suck with computers. What I most liked was that Ingot 30 days free pc service after my visit. I used it as my games still were crashing and that is what actually fixed my problem. Had to reinstall my boarder shading a specific way. read more

Charles was sooooo much help! I truly appreciate the miracle that he pulled on my iPad Pro 5th gen. The power button caved in and wouldn't let it come out of recovery mode, which I co do since the power button doesn't work. The risks were high since he had to take off the screen to save my iPad, and he was able to do it without breaking it. I am extremely happy and would have completely lost out on my iPad if it weren't for Nerds On Call. I definitely recommend them for any electronics needs. They are efficient, reliable and caring. Truly amazing work! Make sure to ask for Charles! read more

Today was my first encounter with Nerds On Call - I brought in my MacBook Pro to be checked for damage due to a milk spill. I was able to get an appt right away through the 800 system. Grant was the technician today and he was great! He was knowledgeable, efficient, good communicator with a very gracious and friendly demeanor. We gladly paid the reasonable $59 diagnostic fee, which was thorough and, thankfully, showed no damage. I will be happy to refer family and friends here for computer and cell phone support/repair needs. read more

Recommended there services twice now for laptop repair work. Very easy, fast and fair.

They always give me the best work in a great amount of time. They fixed my cell this time after the debacle with my computer. I highly recommend their services read more

Albert was very fast helping me remove pop up from phone. Very fast and efficient, highly recommended

Been here twice, will never go anywhere else again. Can't say enough about their patience, communication skills, well everything! Use them!

Nerds On Call is my place to go. Everything was explained and my useless desktop was back in business quickly. Nick replaced a dead and dying boot drive and saved all programs on my 15 year old workhorse. Boot sequence is vastly improved and programs load with lightning speed. I can't sing their praises enough. I know my way around computers very well and can tell when to trust a business with my data. This place is worthy of your trust. read more

I had a hard drive failure, & NOC was the address I was given for an online business I wanted to use. I didn't realize it was a drop off location for an out of state data recovery service. The two front staff members were very pleasant & helpful. I described the clicking noise & disconnects that signaled a hardware failure. At two points in the interaction, a more senior, supervisory staff approached and said "99%" that they could fix it there at the shop. After agreeing to pay the $99 service fee, they later called me and said it was a mechanical problem, and would need to go to the service provider I originally planned on using. They are only able to fix software issues. I feel that quoting an almost certain chance of fixing my drive was very deceptive. I am giving this business 2 stars instead of 1 because the initial contact staff were good. I do not recommend this business. read more

The team at Nerds On Call are all great. I have their tech support and also have brought things in for e-waste and recovery. Top notch.

I used Nerds On Call once before with good service. Recently, regrettably, I paid Nerds On Call for its widely promoted 6 mo of "unlimited online computer service" plan. When my computer failed days later I called Nerds for my pre-paid promised help. And called. And called. Two days later, my computer still is not working and neither is Nerds On Call. Since Nerds failed to keep its promise and offered no apologies I demanded a refund and would recommend NO CALLS to Nerds On Call. read more

Saturday 9:35AM: My desktop PC is running so slow. Task Manager shows the C: drive is pegged at 100% R/W. Uh-oh, my ship is taking on water! ( This is my business PC ) Saturday 10:04AM: I start searching on the Best-Buy website for a replacement PC. I need this PC for my Monday morning online meetings. Saturday 10:33AM: I walk over to my neighborhood Nerds On Call on Madison near Kenneth. I ask if they can pull my E: drive from my ailing PC and add it to the PC I plan on buying. NOC suggests that I bring the PC in so they can run some diags. Saturday 10:38AM: I took the PC in and NOC set about to do their own assessment of my trusty ol' PC. Saturday 12:42PM: NOC called. Good news/Bad news.... The good news is that the C: drive is in good health. The bad news is that the E: is about to draw it's last breath. NOC said they could put a new "E:" drive on the machine and then they could attempt to get all the data from the old E: drive but it could take the better part of a week....there's a lot of stuff on that sick drive. I asked that they go ahead with replacing the E: drive. Since I have online backup software, iDrive, I would handle restoring the data to the new E: drive. NOC said that sounds like a good plan to them. They said I could pick up the PC in about 10 minutes. Saturday 1:27PM: My PC is back in my office and reconnected. I start the iDrive restore process to the new E: drive. iDrive estimates that the restore will take just over 47 hours. I'll probably have to postpone my Monday meetings. Sunday 4:12PM: I check on the progress of the restore. It looks like the restore will likely finish around 4AM Monday morning....Maybe I don't have to cancel my Monday meetings. Sunday 9:03PM: The restore to the E: drive completes! I did some cursory checks....all the data looks like its back. The PC is running like a world class marathon runner. Monday meetings are still on track! Life is good. Thank you Nerds on Call Fair Oaks! read more

How refreshing to be able to walk into a local business, speak to an actual person, and have your tech problem resolved within an hour! The young men at Nerds on Call are polite, professional and definitely skilled at resolving tech problems. Ongoing problems with receiving and sending emails were resolved in a flash! read more

Got a ibuypower 3080 prebuild 4 years ago. Right out the box it had performance and temperature issues. Brought my computer in several times, had parts switched out and fans added. To this day my pc has never ran well, and its never not overheated despite the additional fans, i have to take the glass cover off just for it to run proper at all. When I first came in the people working were all super friendly and it felt like a professional environment, reality is that i came in here with issues and hundreds of dollars later still have the same issues and basically just gave up and tried to live with it. As much as I didnt want to leave a negative review the past 4 years of having to use this pc has been hell read more

I came to Nerds on Call to get my screen replaced on May 2nd. I called several places to get the best deal and NOC was the best!!! Billy greeted me with the up most confidence and reassured me that they can take care of me. They ordered my part and I was also allowed to have them take care of my phone over the weekend since the part wasn't coming in until that Monday. They called me on Monday said my part was in. I got the same consistent greeting and also with the owner Nick being there a very sincere Hello. My phone looked brand new!!!!! Never once did the price change from the beginning to the end of my experience!!!! I trust this company!!! THANK YOU read more

Stay away from this company, if you go on their website now, you will find a tech is available to talk to you anytime you want to schedule. I paid them and have been waiting for 3 days, they have set up an appointment 3 different time and they don't call, just wasted my time. Will follow up with a cc dispute for the charges. Horrible customer service. They don't care, do not waste your time. Probably the most pathetic service I ever encountered. read more

My uncle passed away in May 2024... his credit card was charged by Nerds on Call on 6/27... I contacted and spoke with a supervisor,Jeremy, and was pro-rated a refund minus 1 month of $5... my uncle had been dead a month before his cc was charged!!! This company has ZERO customer service!!! DO NOT EVER USE THEM!!! read more

Thank you Nathan and the team for building my pc. Works great and I'm loving it. They provided a great price and awesome costumer service. Best and trustful computer repair shop in the Sacramento area. read more

Nerds On Call - Pc - IT Services & Computer Repair Near Me - Fair Oaks, California

Honestly, I came in frantic about having my laptop dying out of nowhere. And it's still under warranty, but I needed to get my data out before I send it back to the manufacturer. I needed that data asap, and Nik, Andy, and Tyler really saw my desperation.. and 1) calmed me down 2) told me that they can do it and have it ready by the next day so I CAN PASS MY MIDTERM! And wa lahh~~~ all is good in the world cuz of nerds on call. They might not be the saviors you need, but the saviors you want. read more

Nerds On Call - IT Services & Computer Repair Near Me - Fair Oaks, California

One of their technicians (Darius) came out to my home to pick up my laptop and bring it back the the shop. They had it fixed and dropped it off at my home the next day. They give you a 30 day protection plan after the repair. I had a second issue with my laptop the week after the repair and thanks to the protection plan they fixed it at no charge. Their staff is friendly and knowledgeable and their service is the best in the area. Not sure what I would do without them. read more

Nerds on Call did a great job with my laptop. Even when there was a shipping issue, they prioritized getting my computer done and it works great! I would definitely bring my other computers to them! read more

I highly recommend the Nerds on Call! Very professional and knowledgeable. I will use them for all my computer needs! I took my custom gaming pc in. It was turn on everything would run...fans would light up but nothing on the screen. Called them made an appointment took it in. They called me the same day and told me it was my processor told me how much labor would be and how much the new processor was. 2 days later it was done. Runs great!! No issues!! Any computer needs will definitely be my first call. They will even come to your house if needed. But I knew my issue was something else. read more

Just picked up my computer and was exceptionally happy with the entire process. Nathan helped me out and did a fantastic job at not only identifying the issue but also recommending an upgrade to the part to prevent issues going forward. When I picked up my system they optimized the performance as well making sure that I was able to get the full use out of my resources. Highly recommend them and will recommend them to anyone. read more

We have a new internet service and router, and could not get our printers to work. We tried everything!!! Darius at Nerds on Call fixed them within the hour quoted, and updated a few other things on my computer. Very satisfied. Good service, nice guy, great work. read more

What does a teenage gamer do when his computer doesn't work anymore. Assess the problem on Reddit and go to Needs On Call for more advice. Nathan was polite and explained the issue was not to fix the $1k graphics card, but a scrub of XP. Diagnostic was $49 and the repair was $140. One problem, didn't call us to pick up the computer, but it was on my way home. So stopped in and it was ready to go. Even helped put the computer in my car. Teenager happy, mom with a sigh of relief of not spending thousands, and we are happy as can be. Thanks Nerds! read more

Very kind guys, I know nothing about computers but they still listened thoughtfully when I explained what I was trying to do, what I had done, and what I needed done to my Mac. Quick turnaround as well, if I have any other issues I will definitely come back to them. Fair pricing and great customer service is hard to beat. read more

Still happy with repairs BUT Somehow I was enrolled in an auto-renewed Online Service Plan. I was not told of this when brought my computer here. read more

This was my first time ever using a computer repair service and I could not be happier. I'm in my mid sixties and started using computers in the early 90's and have always struggled through computer problems on my own. To be honest, a few printers have ended up in the trash and my wife always left the room when I started fixing things. For some inexplicable reason I decided to call for help when attempting to transfer programs and data from my wife's older computer to my laptop that I gifted her when I upgraded. After exhausting my patience I called Nerds on Call and made an appointment to drop off both computers and explain my needs. Two days later I picked up both computers and must admit they were setup exactly as I wanted, and I am very picky. I could not be happier with these guys. Excellent job, reasonable price = happy customer. read more

Terrible customer service. Extremely inconsiderate. Worried more about money instead of taking care of their customers.

My network was hacked as well as my online banking accounts. I decided to have Nerds remove any suspicious files and malware as well as install their Webroot virus software for peace of mind. I've used Nerds before and know that they are trustworthy and professional. With all the work that I needed done, I decided to purchase their service plan. Nerds' online services are time saving. I don't have to take my devices to their facility. All I need to do is click a few times and their on call support responds quickly to my questions. If you need IT services, call Nerds! You will be pleased with their customer service and IT techs! read more

I am a huge fan of Nathan and Darius at the Nerds Madison location. Great customer service, excellent knowledge of laptop issues, and top notch repair work. In addition, they have great personalities and were a joy to work with. Definitely my favorite nerds. A big thank you from this nerdy grandma. read more

I thought I found best computer nerds in town, but I was wrong. I dropped off my fresh build pc (everything is brand new put together) to this place on 12/22 Friday they were having a Christmas party at the time. Everyone seems so nice and friendly, nice work environment. The guy helped me was nice, I let him know what's going on with my pc (keep getting blue error screen when I tried install OS and after during install drivers). The price is $49 for diagnostic, if it need to be fix they will ask me if I need it fix or not. The price goes up to $99 or $189 depending on pc's problem and labor time. They said it might take a day or two to figure out, also it's Christmas weekend, they do work on SAT not sure about SUN and Mon this I understand it's holiday takes longer. I got a call Tuesday saying my computer all fixed ready to pick up. I drove 45 minutes to store they said my pc's power supply's cable wasn't plugged in all the way causing my pc not run properly. If it not plugged in properly then I won't even get to windows to install my drivers and cause blue error screens. They said it's all fixed and good to go, but need charge me $99 for the fix. I was shocked I was just in for diagnosing, no one called me or saying I'm going to get extra charge for it. The worker at front desk said he unplugged my power supply's cable and plugged back in, that's a fix so it cost labor. I was upset already and he won't wave that fee for me. And I ask him kindly since you charged me for $99 for fixed fees, can you help me organize my wires this is my 1st time putting a computer together. He declined if need him to do that need pay $189. I'm like forget about it, if it really fixed my problem then I'll get over with it, I'll organize it later on. I drove another 45 minutes home powered up my pc, trying to install my drivers again. Then I got the error blue screen again right away. I call the store immediately, who ever answered my phone was rude. He said "you came in for pc not turning on, we fixed that problem for you everything is running fine. If you need us to take look again that's $189 we definitely going to fix it for you, even future problems." This is the exact word he told me, I just feel like I been robbed, did not fix my issue, unplug and plug back in is a "fix". Just pay that $189 flat fee will get all your problems solved. Now I'm down $100 and still haven't got my problem solved. Need pay more to get looked at, and which I lost trust in them. read more

After waiting on hold for a few minutes, I talked to the least helpful prick of all time. He wouldn't even respond to a simple question of "can you give me a price range of what your service will cost?" instead he just repeated back to me "I need your contact information" over and over and over like a robot. I'm a human too, talk to me like one. read more

These guys are outstanding and the business is a model of completely BS-free service. No up-selling services (you know the kind, "Oh by the way your cathartic neuro-expansion port is fried, you'll need the $550 2023 upgrade"). They fixed a black-screen issue on my old Asus i5 quickly and were able to demonstrate clearly what else I need to get the dinosaur to evolve - and at far better rates than other places. I'm returning it soon to follow their advice in accordance to what I want and need. I don't usually write reviews but whenever I encounter a truly well-run business it gets my 5 stars. If you had a bad experience with them, my guess is that the problem was you. read more

My HP laptop started acting odd...Not charging, and not holding a charge. Thankfully, I noticed this shop when driving home from work. These guys took great care of my laptop! Replaced the battery and the charger with improved, more efficient ones. They installed anti-virus software, and cleared my cache. The only reason why I did not give five stars is because I did find the diagnostic charge to be a bit on the expensive side. Other than that, I'm very satisfied! read more

I am a senior citizen on Social Security, and have "my whole life" in my laptop, from my banking information to all my medical information, and much much more. Two mornings ago, I woke up and my laptop was frozen shut with a blue screen. I panicked. I called my local Best Buy and they transferred me to a salesman who could barely speak English. I asked him if he was in the store, he did not answer that question, all he did is make an appointment for me to come in. I no longer trusted Best Buy. My daughter found Nerds on Call one mile away from my home online. I called and a very kind lady scheduled me for an appointment that day. When I walked in, Nathan was at the front desk, and I told him my problem. He asked me for my code for my Microsoft account. I had no clue. He tried somehow to get the blue screen removed and give me access to my computer. He honestly told me that he would try his best to get me access again to my laptop, but told me it might have lost all my info. I started crying. He calmed me down, told me to leave it there, and quoted me a very reasonable price. I immediately trusted him. Making a long story short, he and his co-worker were able to restore all the information by the end of the day!! I was so grateful to him. He wanted to run some diagnostics to make sure all was good, which it was, and had it ready for me the next day. Charged me a very reasonable price, and did not try to overcharge and take advantage of a clueless senior citizen. I highly recommend Nerds on Call for all your computer problems! read more