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    Review Highlights - Connected Integration

    “Our first project was indoor, where Jacob and team provided free consultation on various options.”

    Mentioned in 18 reviews

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    El Dorado Alarm & Home Theater - Merry Christmas

    El Dorado Alarm & Home Theater

    (8 reviews)

    Mike with El Dorado alarm has now done about 4 jobs for us at our home in Folsom, totaling around…read more$12,000 worth of work. He has always been exceptionally thorough in both his work and his explanation of services. We have been %100 satisfied. On our last job, we called Mike for a blown head unit stereo receiver that powered essentially all of the television and audio in our home. He offered an appointment the next day to do the work. When he showed up, he assessed our AV situation, disconnected the receiver and opened the box for the new $1000 unit we had agreed upon to replace it. Shortly after that Mike discovered that there was a surge protector in place that neither of us was aware of. He reset it and most of the AV system came back on line. At this point Mike could have VERY easily moved forward with his work never telling me that the fix was as simple as a reset on the surge protector. The "blown" head unit was presumably still entirely healthy. Instead he called his supplier who gave him assurances that the new unit he had already unboxed could "possibly " be resold despite breaking all of its manufacturer seals and he informed me of his diagnosis. In the end I decided to upgrade to the new unit anyway, replacing a 12 year old piece of equipment, but I was really impressed with the business ethics that Mike displayed. It is often easier to do the more profitable and quicker thing for a client/customer/patient/etc., but taking the time and potential financial hit to do the RIGHT thing will earn my business again in the future.

    Professional and quick. High quality cameras, high quality installers. Highly recommended. They…read morehelped us determine the best camera placement and did an exceptional job installing the cameras leaving us feeling like we have complete coverage with exceptional video quality day or night.

    The Home Security Experts

    The Home Security Experts

    (86 reviews)

    Natomas

    DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

    Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

    Connected Integration - homeautomation - Updated October 2026

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