I have sent emails and left messages about my account since September 2024. I have not heard back from anyone. I want to cancel my services!!!!! Unfortunately, I have auto withdraw through the bank so I keep getting charge monthlyu. All messages left on their answering services never gets a call back, this has happened in 2023 as well. Getting fustrated. Account Number: V48336 read more

I have called several times a day for the past 2 weeks. I always get their voice mail. I have stopped leaving messages because they never call me back. Since they never answer their phone or their messages, I have no idea when I will have working solar cameras. However, they have no problem taking my payment. I have 2 SOLAR cameras that do not work because they DO NOT get ANY SUNLIGHT. So what's the deal with this company, I see some people get service, but I can't. Do they select the people they want to help and reject the rest, making money hand over fist while they take everybody's money? read more

I was looking for a home security system and went through yelp. I had a few people respond and give me offers to give quotes. I went through other companies like ADT as well. Bright Home Services provides INSTALLATION and set-up of your alarm system. What I liked about their service was that if you purchased your system as a whole upfront (the hardware), you remained on a month to month basis. If you decided you wanted to stop service, you could. This was not the case with other companies. They wanted you to complete your contract or pay 70% of your contract term--which I found a bit odd. Many co-workers and friends also told me that they ended up getting ring, or other self-install set-ups. I am not particularly that tech savvy. Ultimately I think the hardware, can end up being the same price roughly. However, bright home services not only brings the hardware and they install it for you. Then you can keep the hardware. They did work all over my house, were very pleasant, accommodated my work times and when I could be home, installing even later into the evening. When I had a last minute add on, they even came another day and worked through some of the bugs to get it set-up. If I had done myself, I would have just lost my patience and gave up. I am really grateful for their fast, kind service. Look forward to continued service. Also their company offers other higher end smart home functions, as well as solar panels. Pretty cool. read more

This company is fantastic !!! The calls are answered by an individual who's very polite and knowledgeable unlike some call centers I've dealt with. The technicians are prompt,skilled, and respect your property. I highley recommend this company Michael S. Manteca CA read more

Had a working fully functional system, was visited out of the blue by a service tech that claimed several aspects of my system are outdated and it needs an equipment update. Initially agreed and they removed some parts, then found out I still had to pay for old equipment and then said no to update. They returned my old equipment but didn't reinstall and left it to me. I am now paying for a fully non operational system that was working prior to this upsell visit. Annnnnnd getting an additional unauthorized 15.00 a month taken from my account, which as I read in previous reviews, you can NEVER speak to anyone here over the phone, to resolve the issues. Tired of leaving messages that don't get returned. All alarm companies are bad but these guys might just be the worst. read more

I did my homework on different home security companies including ADT, Alert360, Brinks, and Bay Alarm. I chose Bright Home Services based on the price, the reviews, and the owner, Jesse. Bright Home Services was the cheapest over the long term with their lower monthly price of $29.99. The upfront costs were more expensive than the competitors, but because I plan on being a customer forever, Bright Home Services ends up being cheaper in the long run. I initially was skeptical of Bright Home Services because I had never heard of the name or seen a sign in front of anyone's house I knew. So I read the reviews...and they were stellar. There was one bad review, but that person seemed like a complainer, so I decided to give Bright Home a shot. At 5:10PM, I called the number to schedule a quote. I didn't expect anyone to pick up, but someone did--sure enough it was the owner, Jesse. Jesse had me all scheduled for a quote the next day. The quote process was fast and smooth. He is very friendly, and we felt very comfortable with him--no high pressure sales feel. He really took the time to inspect the potential entry points. Together we developed a plan that would provide the coverage we felt comfortable with given our budget. A few benefits with Jesse over the other guys: --He doesn't lock you into a long term contract --Being the owner, he truly cares about customer service --Any problems with the system the first 6 months will be fixed for free --He is cheaper with the same services (all the security companies use Alert.com as their mobile app, and they all use the same third party call center for the 24/7 monitoring, so its better to just go with the cheapest company as long as you can trust the installation and customer service--his installer Johnny is really knowledgeable) --The touch pad he uses looks SO much better than the competitors (it looks like an iPad on the wall--vs the relic-looking competitor touch pads) --He got my garage door to be able to open and close remotely!!! The other guys said that would be really difficult and expensive to do. My wife and I really wanted our alarm system installed right away and he and his technician (Johnny) came over that night at 7:30PM to make sure it was installed for us. Johnny was super knowledgeable and able to install everything easily. We went through everything together. I now have it all set up on my iPhone. I can arm and disarm remotely. I can open and close my garage remotely. We now have a bunch of perimeter and motion detection areas. The touch pad looks amazing. It all works perfectly. We are very thankful for the amazing service and we couldn't be happier to be a Bright Home customer going forward! read more

Wanted to use a local company to set up my alarm and researched with the usual suspects. Came across Jesse and Bright Home Services and it was a great experience. Jesse came over personally to look at a custom set up. He's very knowledgeable on alarm systems and has set up a consumer friendly company and month to month contracts. Ultimately he even came back to do a quick fix and spent the better part of his afternoon making sure we were set up right. Jesse cares about his customers and business and provides great service. read more

We just recently moved to Northern Cali, and we got an existing security and surveillance system with the house. I thought it needed to be upgraded, and I decided to look for professional help. I always try to support local businesses, and usually my experience is very positive. In this case it was more than positive! Jesse and his team are very knowledgeable. Jesse came and inspected the existing system, and he suggested the upgrades. He is not a pushy guy. He explains things simply and in a very understandable way. I agreed with the suggested upgrade and a couple of days later he sent his team with the equipment. Installation was a breeze. Very efficient and as fast as possible. I am very satisfied with them. I highly recommend them! read more

We were looking to upgrade our 12 year old home security cameras. Interviewed 4 companies, all of who submitted reasonable offers, but selected Bright Home Services based upon the more complete package that was offered. John, the installer is very skilled and we could not have asked for a better person to do that. He worked late into the night such that we were exhausted when he explained our new system, but Jesse sent him back our for a refresher and we feel totally competent now! Would recommend this company without hesitation. read more

Great service,very professional and help me set up everything, definitely recommend them

We spoke to several home security companies and Bright Home Services was the most honest and fair in pricing and was able to provide serve right away. It's assuring when you know your home is properly secured read more

Received three bids and Jesse was the lowest. He explained the installation and the different options for the system. The service was very fast and done efficiently by Johnny. Johnny is very knowledgeable, professional and explained how to use the system. Bright Home Services is highly recommended! read more

Bright Home Services saved the day and made my family rest safely again! I purchased Ring cameras and although a very small job Jesse helped us. We spoke at 3pm and at 6pm Johnny arrived at our door! Johnny is a professional, kind and knowledgeable your man. 2020 has been an awful year for all of us, but the world is a better place with these young men helping others! read more

I found Bright Home on Yelp when I was looking for a security system and camera. Jesse, the owner personally met with me for the consult. The technician was very professional and did a good job with the install. A few days later Jesse checked in by text to make sure everything was good and if I had any questions. Great service and highly recommend to anyone looking for security home services. read more

This company provides excellent service and the equipment works extremely well. I am very satisfied with my home security system

Jesse and Johnny were great to work with and they did an excellent job. And both are reponsive and professional. They also practice safety by always wearing a mask, which is refreshing with a service provider. Highly recommended! read more

My alarm system failed so I called my provider who gave me a 10 day advance service date at a cost of $125/hr. Well, we both know it would take longer than an hour to trouble shoot the problem. So, I started calling and to my good fortune found Bright. I received a quick response and they arrived the following day to install a much more modern key pad at a lower monthly cost. I intend to add a couple of more security features to my home which will not cost an additional fee. The monthly rate remains the same! It doesn't get any better! Friendly, informative, helpful customer service is their moto for sure or at least I think it should be. read more

They did a great job installing security cameras for our house. They came out the next day and installed a total of 4 cameras in short time. Highly recommend! read more

Jesse is a pleasure to work with and is very knowledgeable. I would highly recommend Bright Home Services for all of your solar needs or home security needs! read more

I left a message with Bright Home Service and less than an hour later on his way back to the office from another job Jesse calls me and stops by to discuss our homes security concerns. 45 mins later we were so impressed with Jesse and his straight forward and professional approach that we signed a contract and sealed the deal. Great service, great products, great people working at Bright Home. You can't go wrong here! read more

I was very pleased with Bright Home Services! Especially with my main contact, Jesse. My home alarm is awesome and so easy to use. And finally got around to getting solar for the house. I'm so grateful for a seamless process. I highly recommend this company! read more

I have sent you a detailed response to your Yelp review and private email. No need to respond again here

From my first message through Yelp to the final service call, it has been a smooth and professional process to have Bright Home security systems installed in my office and home. Jesse is very knowledgeable and easy to work with. I learned a lot about the different ways to secure property. His installer, John is also very professional and personable. We had Monitronics/Brinks service for years and Bright's updated systems resulted in monthly savings. I highly recommend Bright Home Services. read more

Jesse came out and explained everything very well and how it worked. He also impressed upon me the importance of having a security system, even in a seemingly safe community where you know all the neighbors. A couple weeks after the system was installed on Christmas morning, we had left to visit family. The alarm went off. I ran home to check. Someone had tried to get in, but the alarm had scared them off! Saved my Christmas big time! read more

Jesse and his team did a fantastic job addressing my particular home security needs. They have been very helpful with our introduction to home automation. From my experience, most alarm companies just want the sale. Bright Home Services values their customers and it shows. read more

Jesse at Bright Home Services is a TEN!!! We had such a great experience with him and could not be happier with the product: we purchased an alarm, cameras, and doorbell from him. Jesse is knowledgeable about his product and the other products in the market. He truly cares about his clients and wants what is best for them - he takes the time to educate them and gives an honest professional option as to where they should (or should not) invest their resources. Did I mention he is the BEST VALUE out there!! CALL JESSE TODAY! read more

Jesse with Bright Home Services was great to work with! He was knowledgeable and honest and he got us a great deal on our home security system. We are very happy with the service and we will continue to use them in the future! read more

Very impressed with the hands on customer service from Bright Home Services. They are very responsive.

I have been very happy with the customer service, professionalism, and the user friendly alarm system. It's been so nice having everything at my fingertips from the alarm to the thermostat. I very much recommend! read more

It was a pleasure working with Jesse to obtain my home security system. He contacted me immediately after I picked his company on Angie's List and was at my house within 2 hours. He was friendly, very professional, and extremely knowledgeable about his product. The installer, John, who was very personable and also very knowledgeable, arrived very soon the same day. He was an amazingly hard worker and was able to demonstrate and explain my system in a way I could understand. It's very user friendly. I absolutely recommend Bright Home Services - their customer service is outstanding! read more

Everything was great. Excellent friendly customer service. Fully transparent and honest. I highly recommend.

Seeking to sell our home we wanted to update our current home security system to the latest smart wifi based one for our potential buyers. Jesse was not only prompt in responding to provide a proposal but when approved completed it at a very reasonable price and quicker than anticipated. The system was so much more advanced and user friendly than the one we had installed in our newly built home we're having him change out what's there for what he provided at our old home. That should say it all... read more

These guys came out and were highly professional and experts in their field. They stayed in until midnight to complete the job and followed up regarding the system. I recommend them to anyone wanting the best! read more

Jessie at Bright Homes Services came to our rescue after our master panel box stopped working. We called several alarm companies and either they did not call back or were not interested in helping us with the repairs. So thankful that We found Bright Homes Services. Jessie had an excellent technician (John) out the next day and had our system up and running. They were very friendly, accommodating and reasonably priced. They went over and beyond to make sure we were totally satisfied. I totally recommend Bright Homes Services. It was refreshing to see such wonderful customer service and knowledgeable technicians. Thank you again Jessie and John!! read more

Jesse Crosby, thank you so much for your excellent service and help with our solar. You got right back to us every time we needed help and followed through the job. We look forward to working with you more in the future! We will recommend you to our friends and family. Thank you! read more

We had put off getting security for our home for a long time, but decided to look into it. We reached out to two services, one being Bright Home Services. Jesse from Bright Home got back to us right away and set up an appointment for the next day. The other vendor never returned our call! Jesse came to the house, explained our options, looked over our layout and made recommendations. He explained the option of purchasing the equipment up front, with very reasonable monthly fees for monitoring. His demo was excellent and he answered all our questions. We opted for the up-front purchase. He then asked if we wanted to schedule an installation for Saturday, which was the next possible installation day (this was a Tuesday) and we said we couldn't because we were leaving town on Saturday for a week. Jesse, realizing how much comfort we could get if he could somehow get his installer there prior to Saturday, got on the phone and was able to rearrange another installation so John, his rock star installer, could get us all set up prior to leaving for a week. We really are impressed and happy with Bright Home and the fact that it's a local company is just icing on the cake. read more