I had an excellent experience with Shield Security Solutions in Roseville. I'd been struggling to find anyone willing to upgrade my existing wired alarm system--most companies insisted on scrapping it entirely and replacing it with a brand‑new wireless setup. Michael Douglas of Shield Security was one of the few willing to work with what I had, and upgraded it seamlessly to a modern wireless system that I can now control remotely. Michael, the owner and installer was extremely professional, tidy, and meticulous. He took great care in doing the job correctly rather than rushing through it. The final result is great and works perfectly. Pricing was also very reasonable, far below the quotes I received from companies pushing full system replacements. I highly recommend Shield Security Solutions in Roseville for anyone looking to modernize an older alarm system without unnecessary upselling or to install an entirely new wireless system if that is your preference. read more

We wanted a good security system and did the research and there was really only one choice for us, Michael Douglas at Shield Security! I honestly do not think I ever worked with a more honest, friendly, knowledgeable, expert, for any project I have ever done. Michael was as good or better than expected. Being that our company CelebriDucks is the leader in our industry and we deal with celebrities, Fortune 500 companies, etc., we are only going to work with the best. Save yourself time in researching pricing and expertise, you will find no-one better. And did I mention, he is a total joy to work with! read more

Doing my homework on security companies in the Roseville area. After a number of calls to providers in the South Bay, I called the 916-284-9276 number and and spoke with Mike Douglas about my needs. He gave me straight up answers and even brought up other concerns I should be aware of. Provided information that I need to know, to make the correct decision about service and equipment. No pressure to be sold. read more

Michael was awesome and able to fix the alarm right away! I would highly recommend him.

Brinks Roseville Michael Douglas, has been extremely marvelous in helping us install the home security (including the bell camera). Michael went beyond his job description and never pays attention to how much time it takes to solve any problems. He is always following up on things regarding what has been done, or needed taken care of. read more

Absolutely phenomenal! My doorbell camera died on me and Michael was back to fix it in 1 day, and even helped with my settings and additional security. I had to update my review because he is still the best security guy I have, no matter the issue and distance, he gets it done with professionalism, respect and trust. read more

Michael of Shield Security went above and beyond to ensure everything was taken care of in our new home. He walked through the system with us, made sure all cameras, contact points on each door, the wall panel were functioning perfectly. He was very thorough in all that he did - tested it all and made sure it was done to perfection. He even checked to see if our old doorbell could be fixed. Seriously one of the best customer service I've had in a very long time. read more

I needed home security fast, after an incident in the neighborhood that occurred. I called and Michael came right away. He answered all my questions and made sure all my needs were fulfilled I highly recommend Michael for all your security needs. Give him a call today, you will not be disappointed. read more

I cannot tell you how Michael came to our alarm rescue. We were having trouble with our system and corporate couldn't us help in a timely matter to solve the issue before our trip and Micheal corrected the problem diagnosed the problem very quickly and fixed it and alarm working fine every since. Highly recommend going with Micheal as your contact for an alarm/camera system. read more

We felt unsafe during this crazy time, and since we had old wiring from old Brinks Security, we gave Brinks a call first. Contacted Michael through Yelp Messaging Tuesday evening, he responded in 3 minutes, then we talked briefly on the phone, then he was in our house in 30 minutes. Spent first 15 minutes going over the packages, and we chose the simplest one... or so we thought. Michael did not try to up sell anything. The installation took longer than we expected, because Michael's partner was on the road and the FW required some updating. Michael did not show any signs of impatient and carefully checked his work, even removed older Brinks wiring and equipment for us. He spent the last 20 minutes teaching us and made us use the panel and app to arm and disarm. Detailed, courteous, and professional. I highly recommend to anyone in working with Michael for your home security needs. read more

Michael Douglas is the local Branch Manager and sometimes installer for Brinks Home Security in our area. Their systems, software and hardware are top of the line, reasonably priced and are professionally installed utilizing wireless technology. Nothing but quick, clean installation. Even if you're technology challenged, they guide the way. Monitoring fees are reasonable as well in comparison to other providers. You won't be disappointed. A human actually picks up the phone and answers questions. Calls are returned. Odd Huh, for us today. Save yourself time, money, and the frustration of dealing with less than professional providers in this very competitive market. Your time, money and satisfaction are bottom line. You won't be disappointed! read more

Mike is an excellent customer service person. I spoke to him and I was sold . Love his spirit and knowledge. I will recommend him to all my friends read more

Michael is terrific! I just bought a new house in Roseville and needed security and cameras. I called in the morning and set up time to meet that evening! Michael arrived on time and designed the system around my needs. Very happy with the cost. Much less than I expected. Plus it lowered my insurance %15 a year. Install iwentvsmooth and super-super clean. Plus the equipment is top of the line and encrypted too. That's important now days with hackers. Michael was patient, polite and showed me how to use the panel, set up the app, and view my cameras. I couldn't be happier!! read more

This is a horrible company to deal with! they have constantly reschedule my service and never show up to fix any problems. ADT is probably the way to go. I had AT&T and they no longer offered the service of home security and passed me on to this horrible company. read more

I have been a customer of Brinks Home Security for a few years and I had troubles with a false alarm and with an alarm that would go off intermittently and I had service people out to try to fix it. They fixed it but I was still getting emails every day from Brinks to say that an alarm went off and I'm thinking, "no alarm is ringing." And the real reason I am giving them a bad review is because they say I signed a four year contract with them, and I went with another security alarm system and I can't get out of my four year contract at $53.39 per month. My new security system has three video cameras, and I am very happy with it. However, when I put in my intent to to cancel, Brinks finally offers me the same system but too late. Why weren't they trying to offer me this before I tried to cancel? Anyway, I am not able to get out of this contract without paying $53.39 times the remaining 36 months I have left on the contract and I think this is highway robbery! I think that they must be really desperate for customers if they have to charge you for getting out of a contract, that, by the way, I have no record of getting into this contract. I'm sure I did not sign for anything. I am a senior on a limited income and this is unacceptable. They said I agreed to the contract by email. I hang onto everything and I would have at least taken a print screen or printed out this contract probably the fine print said something that I did not read and still very upset and please beware do not sign up for lengthy contracts with Brinks. read more

We called Michael yesterday got a quote with an abundance of information, friendly and very professional. He is very knowledgeable and willing to answer any and all questions. He came today to install the system walked us through all the steps and was great to work with. I hope to never have to use it but I am confident that we chose the right company above all others. They have a March special and we were able to get a doorbell and garage alarm as part of the install it's amazing! Thank you Michael for your great knowledge and customer service well recommend to anyone we can thank you! read more

5 star response. Had a great phone conversation with Michael about what my needs are. He took the time to walk me through all the options. If his service is as amazing as his response, there will be another 5 star review on the way. read more

I called Michael. He aggreed to help me even though I wasn't his client. He was more that helpful. He went above and beyond. Need a home or business system, give Michael an opportunity. He'll not do you wrong. read more

I highly recommend Michael!!! He was the most thorough in all his explanations, had the most experience to guide me thru what needs I had and was punctual with all calls and appointments. I really believe that he is the best at alarm systems. read more

Michael Douglas is the man to install your security system. Very personalable and knows his business. If you need someone call his number 916-284-9276. He is a five star. Thanks Michael for making me feel safe in my home. read more

Michael is a very knowledgeable & helpful service person. Its so refreshing to be able to get detailed help with an existing system you know nothing about. He gives you the time most won't give, & does it willingly. Has a lot of patience! This is the type of person you want installing new systems & dealing with any problems down the road. You won't be disappointed. read more

Recommend! A break-in to my small office prompted me to add a security system. I felt anxious, but Michael was accommodating and fit me into his schedule quickly. He is personable and patient. Answered my myriad questions. Made me feel easier and more secure. Cost was reasonable. Very happy to recommend. read more

We were having a problem with our previous security system. We made one call to this Brinks office and within 24 hours, a nice young man named Michael Douglas came out and set up a Brinks system in our home. It's very attractive and efficient than our old system. He explained it easily and took us through it! We are very happy and relieved! read more

We recently had our security system installed for both our home and business by Mike Douglas. Not only was he courteious and friendly, he is extremely knowledgeable about Security Systems and all the up to date technology. He helped us design a system for our home and business and was extremely cost effective. Trust me, we did our homework and took several bids and I am thrilled that we went with Mike. He truly knows his stuff. If you are looking for a security system, don't even bother looking anywhere else. read more

Our prior alarm company wouldn't help me with an issue with our alarm randomly beeping. Michael Douglas was a dealer from years ago and he talked me through how to disable the system until we could get it fixed. It was not his responsibility, but he was gracious and courteous. Top-notch dealer. We moved to another state, so very grateful for his kindness! read more