They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

This company is fantastic !!! The calls are answered by an…read moreindividual who's very polite and knowledgeable unlike some call centers I've dealt with. The technicians are prompt,skilled, and respect your property. I highley recommend this company Michael S. Manteca CA

I have sent emails and left messages about my account since September 2024. I have not heard back…read morefrom anyone. I want to cancel my services!!!!! Unfortunately, I have auto withdraw through the bank so I keep getting charge monthlyu. All messages left on their answering services never gets a call back, this has happened in 2023 as well. Getting fustrated. Account Number: V48336

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Not responsive nor helpful. We asked for basic stuff. Not even so much an interest into our project…read moreprobally not your either.

Rudy did an excellent job mounting our TV. He was professional, knowledgeable, and took the time to…read moreanswer all of our questions throughout the process. He made sure everything was installed securely and neatly, and we really appreciated his attention to detail. We highly recommend Rudy to anyone looking for a reliable and professional TV mounting service!

The first time, Rudy helped me mount my 83" OLED TV to the exact height I asked for and did a…read morefantastic job. He was very careful and treated my stuff as if it was his own. I was so pleased with his work that I had him come back to help me install 4 ceiling mounted speakers. As expected, Rudy did an amazing job and was extremely careful and meticulous with everything he did. He went above and beyond to work with me to route the cables so that they are hidden. I highly recommend Rudy for all home theater and TV mounting related tasks! Tried my finished 5.1.4 system and everything sounds great, thanks again Rudy!

Tyler Wright did a great job of installing our Ring cameras throughout our property. That included…read moreremoving old fixtures and installing solar adapters. The house has full-circle coverage so wife can ensure husband is not sleeping on the jobs in the garden. JK! We will continue to use TW Electric for our electrical needs.

If I could give 10 stars, I would. I'm an out of state homeowner AND a woman so I've had many…read moreissues with contractors jacking up prices and recommending costly repairs. TW Electric was the company I had come give me a second opinion after another electrician said I needed an urgent panel replacement and wiring that was going to cost me some thousands. Tyler came out within 24 hours of my calling. He assessed the issues and gave me an honest and fair estimate that was compliant but much lower than the original company. And he was able to do the work on the spot! He is not only trustworthy but knowledgable (explains things so they're easy to understand without "mansplaining") but also professional and super friendly. He just gives off that "really good guy" vibe. He even called to let me know when he was on the way and said he'd provide an invoice afterwards. 10/10 would highly recommend!

I would like to give this company 5 stars for the service of one of its employees. Eugene is the…read morebest installer anyone could ask for. This gentleman came to my house first just to confirm what I wanted to install and give his advise on what he thought would sound best. As he seen how excited I was to have a new Home Theater System in my new home he was just as giddy to install it. The install was riggourous as speaker placement made it tough to run the wires, but he just kept on working regardless of how difficult it might have been. After 10 hours sweating in small spaces and not giving up, he ran all speaker wire, diled in the sound and showed me the way to run all the new components and it sounds BETTER THAN I COULD IMAGINE ! Not even running out the door to get home after such a rough install he took even more time to show me.how to work my new remote. Eugene is the best installer any company could ask for and hopefully they take as good care of him as he does of their clients. I will be using them for all future installations just for this reason. Thanks again Eugene you helped make my Super Bowl party a success ! Chad Evans. Elk Grove.

Eugene and Herman are awesome. I had a random work request for new network cable runs for my…read morehome-office and add additional security cameras. The work wasn't easy considering what they had to go through for some of these runs, but it didn't stop them from going above and beyond. Everything turned out great and they even went as far as to organize the mess of wires in the server closet and security box, not necessary but super impressed with their attitude and work ethic. Both techs were super knowledgeable and had a real passion for what they do, which is a great combo. Would recommend them to anyone.

After more than a year with my system, I still love it. While we've had very few issues, a recent…read morehiccup left us disconnected. There's nothing more frustrating than having an amazing sound system and not being able to use it. Fortunately, Eugene worked around my schedule, troubleshot the problem over the phone, and had me back online and rocking out in just 15 minutes! Huge thanks to Eugene and Theater Xtreme!

I had a lot of questions about what each box on the shelf does, and he gave straight answers. One…read morething I asked twice, and he went over it again just as calmly. Now I know which one to restart.

This was the first time I had used this company. I was surprised when one man arrived to install 7…read morecameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable.

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Skilled, responsive, and good communicator…read more Got wires where they needed to go without cutting any holes in the drywall. Tested and labeled all the cables. Everything has worked great and looks nice. Highly recommend.

How happy you are with some contractor is sometimes not defined by what they did well but defined…read moreby how badly they messed up. While I appreciated his input during the design phase and his work ethics, the mess on a couple of camera installs has left a completely bad taste. When the pre-wiring was done for the security camera, I don't know why the pre-wire had to be right next to the light. Jacob apparently thought that it was going be a sconce - but communication is important. Don't assume - if not sure, ask. So his pre-wiring would be fine if it was a sconce but definitely not OK for the flood light. Even after that happened, I knew that there is no way the camera would fit. And I told him that it would be OK to have the wire come down and then mount the camera below the light. I was really surprised when he told me that he was able to fit the camera and the light. When I checked later, I was shocked at what was done. Not only the floodlight jammed into the camera doesn't look nice, it also cuts off all the light to that side of the house. When I mentioned this issue, he offered to fix it but at this point I don't know how one fixes this since there are additional holes drilled into the siding and the rock that would be visible to make the thing even worst. I certainly did not expect this level of goof up when you pay a professional to do a job. One other thing to add is that when the pre-wiring was done, he kept talking about using toning to figure out the location. Fortunately, I had taken pictures to help with that - otherwise I think he would be spending a lot more time to figure out the speaker locations. This was my time getting a home built - so I did not know what to expect but I would that a professional would know to take some good pictures/measurements so that the finish phase is easier.

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

I have a much better update to post. Alan came through all the way. He troubleshooted the original…read morecamera, bought a new one that also didn't work, He then researched and found a much better product, installed it and made sure everything was perfect. He spent hours on this, all included in the original quote. This is my update: Installation: great, Follow-up: great