I visited this store a long time ago when a friend of mine had a problem with her laptop. At that time, my friend decided not to spend money to diagnose/repair the laptop, and nothing came out of the visit. But, I trusted Jeff and his advice on the situation and his recommended solution. Recently, another friend of mine had a lot of issues with her laptop, and I took it to Drop Zone. I worked with Jeff, who spent time to discuss his thoughts about the unit, and possible issues and solutions. My friend decided to follow his advice of diagnosing/repairing her solid/quality (though older) laptop instead of getting a new one. I dropped it off one day, and he spent more time on the phone with me, over the following few days, to listen to my thoughts and discuss various decisions to be made as he was working on the laptop. Jeff helped with updating the laptop (O/S, SSD Drive, replace Mobo battery, etc.) to a nice unit my friend can continue to use, hopefully many years. I appreciate Jeff taking time to explain and discuss items to help making decisions and trust his technical knowledge and careful work. read more

In mid November of 2025, I took my laptop in for repair because it wouldn't boot up and I needed it for my upcoming finals. It took about less than a week to get it back, but they said it had a faulty NVME so I needed to pay nearly $300 for a replacement. They also verbally said Windows couldn't load but the paper they gave back clearly stated it did boot. But by the time I took it home, I tested it out myself. I inserted the "so called faulty NVME" and my laptop DID boot up. I thought I still had a battery issue because it would only boot up while it was charging. I then saw they disconnected the thin wire to the battery which directed current from the power supply. They never plugged it back in. After finding that out, I did my own diagnostics and couldn't see any issues with my NVME. I used the Windows Powershell terminal to check on the NVME's health and there were no issues what so ever. I went back to ask what exactly the issue was and what actually got my laptop to turn on, because clearly it wasn't the NVME. The man got mad and wanted me to take down any review with the return of the $100, but I refused. I will never know what they did to get my laptop to turn on again, but I do know they scammed me into believing my OS couldn't boot and I needed their NVME replacement for $300... Usually NVMEs fail early on when getting a new laptop (infant mortality rate of 3-6 months) and I've had this laptop for many years now. NVMEs don't even have anything to do with the battery so this tipped me off. They used simple NVME health tools which I replicated (they mentioned CrystalDiskInfo) and saw NOTHING wrong. They either don't know what they're doing/talking about or they're intentionally scamming. Get your laptop issues fixed else where and save your money. They are not transparent and will create issues rather than fix it. Glad they turned on my laptop at least. That's all I needed. Do your own research as well and understand what EXACTLY they're telling you. read more

These guys are always professional and are straight forward with you. Jeff updated my pc to windows 11 recently and it runs faster than it ever has. read more

Jeff wanted to charge me $200 to work on computer. The port had a little piece of end of adapter stuck in it and the Geek Squad did it for free and it took less than 2 minutes. Beware of this business! read more

repaired my sons PC in record time and low cost. Also reloaded my software so that LAP TOP WOULD WORK ON wifi. Lifetime warranted on hardware, Daughter used them for years and no problems with any repairs. Buying new tower next week as price was good for the package I selected. read more

my laptop sat in their warehouse the entire weekend and I get a call today saying no battery available from OEM. seems fair and reasonable right. In exchange for a full refund and access to my system , I then I get told that I need to sign a legal document preventing me from issuing a customer rating on yelp! will leave this here for you to process the oddity of the request! once I sign the document to release my laptop from the hostage taking later today - I as a first time customer will not be able to transparently rate anymore sadly. read more

I've used Steve and Jeff for a few years now. Their customer service is fantastic and their pricing is very reasonable. My most recent laptop problem was fixed within 2 days of taking it to them. It's obvious that they know what they're doing and appreciate their customers. read more

Great competent , knowledgeable service. Highly recommended. Computers issues are so complex these days it's helpful to have a confident person who knows what they're doing. read more

Still diagnosing my Dell computer that was dead on arrival. Was kind enough to call with an update.

I've used Drop zone for work on computers before, so I'm not sure why things went so far awry on this occasion. I brought my Thinkpad in to have additional memory and harddrive space added. I requested a doubling of the memory and a minimum of 2 TB of storage. I dropped off the laptop and they said they would call in a couple of days once they had a clearer view of what they were working with. They didn't call after a couple of days, so I called them and they said it would be ready shortly and the memory stick was successfully installed. I reminded them that I asked for a larger hard drive. They said based on my model that the 2 TB drive they had wouldn't work, but they had a 1 TB drive that would. I said that wouldn't work for me. After a bit of back and forth, I'm not sure why that was necessary, they said they would get the 2 TB drive from a local source and would have my laptop ready on 24 hours. They called me back a day later and said that they couldn't clone my drive because of encryption, so I had to remove the encryption first. I came back and picked up the laptop. The guy at the desk said he would send an email link explaining how to remove the encryption, which he did. He said it could take several hours and would require an encryption key, which worried me as I had no knowledge of an encryption key. Anyway, I used the link, no encryption key was required and it probably took 45 minutes to complete. I brought the laptop back (at that point it was probably about an hour and a half after I picked it up). This is where things got very weird. The guy at the desk who was there when I was at the store early but not the guy I was talking to directly said he didn't recognize me, despite the fact that I clearly saw he was listening the earlier conversation (this was not a busy place). I explained what it needed, and he immediately started to lay down resistance. He asked if I had made a backup and I indicated no, but the other guy had made a backup when he was installing the memory stick earlier, and I indicated that I was willing to pay for another backup if he hadn't retained the backup. He said why don't you bring the laptop back on Monday and we can ask him. At that point I was thinking, I've explained the frustrating experience I've had to this point, and now he's asking me to come back when he can just take the laptop now and ask the other guy on Monday so I don't have to drive back. I tried to explain that I'd just like to leave the laptop, and I would OK if they needed to take another backup (and charge me) if the other guy hadn't retained the backup. At that point he says I'm being difficult, and he says he can't do business with me. I've never encountered a service business that tried this hard to repel business or make my experience so miserable. I'll never do business with them again. read more

Jeff and his brother are great people. This is an honest business that prioritizes customer service. They have gone above and beyond to help me every time I call or come in. I'm glad I purchased a laptop here and would highly recommend. It's great to support small, family businesses because they don't take their customers for granted. read more

I can't say enough about these guys. I've been in business is, both real estate appraisal and currently a realtor since 2003. Every single time I've ever had an issue Jeff and Steve over at drop zone save my butt. I can't say enough about their friendly service or the extent of their knowledge in dealing with computers. They have even built me to amazing computers in the past. I will continue to use them and refer them any chance I get. Mark Speelman - Realtor & Lic. Appraiser 916 -261-6275 read more

These guys are customer focused and extremely skilled at what they do, which led to the most economical repair solution for the issues I was experiencing with my Mac Air. While Apple was lazy and wanted to charge me an arm and a leg for unnecessary hardware replacements, Jeff and Steve (owners) were able to fix my issue at a fraction of the cost! Thanks to them, I'll never have to go to the Apple Genius Bar again to pay "dealership" prices. read more

Yet another time when drop zone came through for me. I appreciate supporting local businesses and these guys are great! I have been in with multiple laptops and they always have great service and take care of the issues. Highly recommended and the only place I will take my computers to for service. read more

Was referred to Drop Zone by a friend to seek help with my External drive Not sure yet if they can recover my drive but they are very prompt, friendly, and professional read more

Drop Zone Computer Company - IT Services & Computer Repair Near Me - Folsom, California

Friendly, knowledgable, and experienced with my computer hardware and software needs. I was in need of a new versatile computer with large amount of storage and a FireWire port for my work. Steve and Jeff was able to build a complete new system for me within a 24 hour time span! Best part was the extensive warranty that they provide with all their products! You do not get that anywhere now a day! read more

Drop Zone Computer Company - Inside of DropZone Computer Company! - IT Services & Computer Repair Near Me - Folsom, California

Short story I totally messed up my laptop trying to burn an image of my hard drive to an SSD I ordered through Amazon. I even managed to mess with the BIOS of my computer and couldn't get past the blue screen of death. In just two working days Dropzone was able to recover an image of my old hard drive, install the SSD into the laptop, and get everything running. The cost was very reasonable for what they did. Totally satisfied customer and I recommend them if you need your computer worked on. BTW changing out the physical hard drive to an SSD really breathed new life into an old, inexpensive laptop. read more

Over the past few years, I've had to go to Drop Zone twice. Both time I found the service was exceptional. Communication was great regarding my repairs. And prices were very reasonable. I have no hesitation in referring friends here. read more

Usually taking electronics in for repairs gives me the same anxiety as automobiles (both of which I'm helplessly ignorant in diagnosing and fixing). I no longer have any reservations about the former. Steve quickly and effectively assessed my needs and put me at ease regarding my laptop which was suffering from an old liquid exposure. He set me up with a diagnosis, and I was in and out in 5 minutes. Jeff contacted me promptly and notified me that he would be working point on my project. He was incredibly communicative throughout the entire process, and took the time to answer any questions I had whenever I had him on the phone. When presented with a crossroads in the repair process, I feel Jeff gave me unbiased advise in my best interest, and he was always hyper transparent about the costs/benefits of the repairs being done. I have never had costumer service of this level regarding any of the dozens of electronics repairs I've needed over the years. The quality of the repairs is also top notch. These guys are it when it comes to your tech repair needs. Thank you Jeff and Steve! read more

These folks are great! The service is fast, the team is knowledgeable and the prices are reasonable. The laptop I use for work wouldn't start one morning last week, so I went surfing on Yelp looking for fast help. I saw that DropZone was only a couple miles from me and opened in 15 minutes. I high tailed it over and got help right away! Steve took my laptop in, lent me a loaner to use for work, pulled the files I needed within few hours and emailed them to me, then he diagnosed my computer's problem by the end of the day. Unfortuntely the hardware for the repair was more expensive than getting a new laptop. But the good news is that Steve let me continue to borrow the loaner for a couple days while my new laptop came in the mail! I will absolutely go to these folks again and highly recommend them:) read more

My MacBook hadn't been updated which was user error by my part. The 2 gentleman in the store were honest and got it working great again

So glad to have found such a competent, professional, and honest computer shop in Folsom. I've been dabbling with computers since 1984, building my own systems and helping others with their systems. But things change fast in the IT world and it's easy to fall behind. I recently had a need to assemble a new system, which I built with parts I bought online and at the big "F" store in Roseville. It's always a bit nerve wracking to power on for the first time, until you know that it works! This time, it powered on, but kept freezing up on me during the install of the new operating system. After banging my head against the wall, searching Google and YouTube for clues, I decided to try Drop Zone to see if they could sort it for me. Very glad that I did. Jeff did a thorough check of the system, letting me know that the components were fine. He identified a compatibility issue and presented me with options, clearly spelling out the pros and cons of resolving it in different ways. Saved me a lot of time and headaches, and within a day, I had my system up and running. Among the things I appreciate about Drop Zone are the courteous and helpful attitude. Not a bit of that obnoxious "IT Guy" attitude. They don't talk down to the customer, nor do they assume that you comprehend techno-speak. They listen attentively, which allows them to have a good idea of where you are on the scale, and they talk to you on your level. Too many places talk in mumbo-jumbo, and in my experience, it's not uncommon, especially at the big name places, for the technician to not be very well informed, using jargon and vague technical language to conceal their lack of expertise. You'll find none of that at Drop Zone. Just friendly, helpful, and knowledgeable guys who know what they're doing, and at a fair price. read more

Steve and Jeff are ALWAYS ready and on-board for whatever you need. Computer repair and parts extraordinaires. Highly recommended professionals as we purchase from them at Intel - they seem to find the most obscure stuff! :D read more

5 star rating which I don't give very often unless a business truly gives 5 star service which this business clearly did provide me. I brought my red hp laptop in to get the screen fixed since my sons accidentally cracked it horse playing in the house. The team here is extremely focused on quality workmanship and quality customers service along with reasonable price for repairs. My laptop looks brand new as if I picked it up from the store the first day I purchased it. The screen functions flawlessly without any noticeable difference between my old screen and the new one the replaced for me. Heck I couldn't even tell the thing had been opened and worked on they are that good and I would highly recommend this computer repair shop to anyone looking to get their machines worked on without having to buy a completely new machine. These rock and are by far the best I've seen in the Sacramento region to date. Thank you for making me feel like a priority customer with a super fast turn around which I might add is another unforeseen thing that rarely happens in pc repair shops, these guys know there stuff and work fast! Much obliged! 5star work deserves a 5star rating... Keep up the great work, before you know it you could be franchising soon, but be sure to teach your franchises how to work solid and fast like you guys do. read more

Two brothers operate this place and provide excellent service. Went to them without having any idea of what to expect. Needed my oldie Dell de-bugged and minor upgrades. Took care of business, had a minor issue afterwards which they gladly took care of... No extra charges... Great customer service and very friendly. If you have any computer needs, don't hesitate to to it here, they know their stuff. read more

Steve and his brother, Jeff, are 2 hard-working guys doing everything they can to win customers and compete for our business. I have these guys work on my computers for more complex things I rather not try myself. If I am in a bind and I need some accessories, they seem to always have what I need. Mostly, they have a great attitude and make a visit to their store a fun experience. Go check out the Drop Zone today! read more

I have been a customer of Drop Zone for 6 or 7 years. Bottom line, If you have any issues dealing with your computers, networking, programming, troubleshooting, Go see these two guys, Jeff & Steve. They run their Business with Professionalism, Pride, and with the personal touch that makes it the neighborhood store everyone trust and everyone goes to. They guarantee their work, they do not do what is not necessary, And, they usually do it with a smile. I just took my desktop computer in because the hard drive crashed. They identified the problem, fixed it, came in just under the quote they gave me, And my computer is faster than when I bought it, and that is a true statement. I recommend Drop Zone to my family & friends, always. Jeff & Steve at Drop Zone in Folsom. If You have a computer problem or question, Call These Guys. Ron Lambertson read more

So happy that I finally took my old hard drive in to retrieve photos. Had this old relic in my office for years thinking I would someday get around to it. So worth it, and the guys were great! Highly recommend! read more

I've worked with the guys at Drop Zone a few times. The have always been very helpful and very prompt and they are always reasonable with their rates. I'm retired, so I no longer have repair jobs such as when I was still operating my business, but Drop Zone is still at the top of my list. Try them and you won't regret it! read more

I was very very worried leaving both of my laptops and my external hard drive (my life) with Jeff. I had liquid damage to my brand new laptop that I wanted them to clean out and diagnose. I also had a slow, older MacBook Pro. They cleaned out the EliteBook and it's actually working just fine (without any replacement parts) and he swapped out my MacBook Pro hard drive to a solid state. It's so much faster and feels like a brand new computer. I also had him clone my external hard drive as a data back up. Very reasonably priced and fast. Thank you!! read more

I had a computer issue - data had to be found on a backup drive, and seemed to be gone. A family member looked into fixing the problem, and was quoted over $1000 (!) for the job; I took it to Drop Zone, my go-to computer guys, and they were able to find and recover all the lost files for a small fraction of the other quote. They even found and removed viruses from the backup drive (which I didn't even think about), and helped me make a second copy of the data. Every time I've had a serious computer issue, they've been able to help. Their customer service, professionalism, and clear desire to do what's right for each customer is second to none. If you need any help with a computer (or lost data) issue, Jeff and Steve are the ones to see. read more

Great customer service and support from these guys. Steve did a great job in helping resolve the issue with my dead flash drive. Next time I will think twice before going to Best Buy for help with my problems. Overall, Steve and Jeff are great owners who should be given your full support as a respective local business. We all know how difficult it can be in running a successful shop in a city like Folsom, let alone anywhere for that matter. I think anyone who looking for computer help should consider these guys. Best Buy wanted to charge me hundreds of dollars to fix my travel drive and didn't even bother to examine what was wrong with my drive and figure out if it was even salvageable. Please continue to support these guys and their honest approach in a difficult market. Thanks guys. read more

I was a passerby and needed assistance with my key fob for my VW Passat. I understand this being a computer company, they probably would not even take my issue. The gentleman understood my frustration and proceeded to help me anyways. He went out of his way, out of his usual line of work, and assisted me with my needs of fixing my Key for my car. I figured this was an electronic device and he could look at it. He didn't even charge me for it. I am highly grateful for people like this. We are all human, and he proved to me that, not everything is about money. read more

Very helpful. Good service and will take the extra step to make sure everything is done right.

We needed a new, up-to-date gaming computer. My friend who works for Intel recommended this place. I can honestly say, this is the first place EVER that met and far exceeded my expectations for putting together a "real" gaming computer for us. Steve and Jeff gave me my options for what gear to put into the computer, from budget to high-end. The final product was amazing. In the past, we went to computer places and said, "We'd like a fast computer" and the result was a slow one that was out-of-date upon pickup. Not this place! And their service was fast. They are honest guys and well worth a try! read more

Excellent service and priced fairly. They have fixed three of our computers and great service every time. Friendly and professional. I only wish they were closer to Antelope. :) read more

No surprise that Drop Zone Computer Company appears at the top of the list for Computers in Folsom. I have been coming to this business for over ten years, and visiting it each time is like visiting with family. Steve and Jeff are incredibly knowledgeable, friendly and professional. Whether building my desktop computer from scratch (which I am using right now for review, event though it's over 5 years old) or just cleaning off my laptop, they are trustworthy and a great value. I can't speak highly enough about them and know they will treat you with the same courtesy and diligence that I have come to appreciate and enjoy over the years. read more

My baby's back from the hospital! I went to the Apple Store and they tried to charge me a butt load of $ ($700) but I went to #DropZone in Folsom and they saved me more than half of what Apple was trying to charge me (saved me $500). I highly recommend this computer store, they're very fair and trust worthy! #MacBookAir #Apple #AppleJuice #VOLogo THANK YOU JEF AND TEAM!!!!!!! read more

This shop was amazing & they gave me the thermal paste for free which was really nice thank you for the awesome service the thermal paste worked awesome read more

Having retired from the retail business it is seldom that I give a five star rating. But Jeff at drop zone deserves six stars. Computer repair is a business that many of us old timers know very little about and can be taken advantage of very easily. Our laptop had a massive heart attack and needed a new hard drive! I was quoted $99 for the new part. When we stopped by to pickup the repaired computer, Jeff explained that the part they received was smaller in the GB and therefore was less money than quoted!! How many businessmen are that honest?? The quality of the service and repair was perfect. If you need computer service, it would be a serious mistake to go anywhere else. read more