Always want to give credit when it's due especially when it comes to local business with excellent customer service. I found Liberty Bell Smart Home when I was seeking alternatives to the typical national contract-based home security providers. I was sold on their customer service on the first phone call and it was just smooth sailing from there--from the initial house walkthrough and estimate with Lee and to the installation with Yang. On my installation day, the rain had threatened to reschedule camera installation for another day but they took the risk during the day's dry spell and Lee brought a whole other team to finish the job with Yang. I have no other provider to recommend than Liberty Bell Smart Home and because of their customer service and expertise I am looking forward to using them to help me with other smart home-related functions! read more

The company has zero customer support. After 23 years with Liberty Bell, we finally decided to contract with AAA Security Service. I could no longer handled the less-then-zero customer service. read more

this company does not even deserve one star.Their communication is seriously lacking when calling for assistance. The equipment is terrible and fails quickly. Service calls are absolutely ridiculous prices but it is their failing equipment that is the problem. I previously had adt and I never had an issue equipment or service. One person at LB claimed that they called me back after repeated emails to them yet. I checked my voicemail and telephone for the phone number and there was never any message to me. One of my cameras has never worked. But they blame it on my Wi-Fi when they should've installed a hardwired camera. Rotten service. read more

I requested service at my business on an issue that Liberty Bell has tried to fix for many years and was shocked to hear that they wanted $350.00 to show up. This isn't customer service, this is customer disservice. I cannot believe their attitude towards a customer that has been loyal for many years. I will be transferring my account to another vendor. read more

I am shocked & disappointed by the subpar customer service provided by Liberty Bell and Will Nord. Our company experienced many of the same challenges outlined in other online reviews, including multiple installation issues due to Liberty's lack of preparation and incorrect equipment. Unfortunately, these mistakes were met with no apology, and the team appeared inconvenienced when asked to rectify the problems. Scheduling services with them has also proven to be difficult, with extended delays and a lack of responsiveness. In one instance, we encountered a faulty device, and after three days of attempting to schedule a technician, Will's attitude was dismissive and unprofessional. He seemed angry by our need for assistance and his approach to scheduling felt unnecessarily punitive. It truly seemed like he was working to lose our business. Ultimately, we were left with no guidance on how to transition or ensure a minimal lapse in coverage after deciding to cancel our contract. The entire process was unnecessarily complicated and painful. In over a decade of working with security vendors, I've never experienced such unprofessionalism and poor customer service. If you need a security system, you need a company that isn't going to punish you if you ask for help or decide to transition service. It puts your assets at risk, and Liberty just does not seem to care. I'd avoid at all costs. read more

We moved into a new home in Feb 2024 and Liberty Bell came out to install the sound, home alarm connections and control panel on our Elliot-built house. They installed a panel that was actually obsolete (one which we cannot get batteries for anymore--it's like they sold us the leftovers they wanted to get rid of). In order to deal with this battery issue, they charged us $250 for a service call in order come and to tell us the panel was obsolete--they did not offer a replacement or take any ownership. We also had a two-year contract which they renewed without our permission. We are moving now and have to pay the balance of the contract we cannot use and do not want to hook up at our new home (more costs incurred, plus they are terrible--why would we we renew?) and this is for a control panel the new homeowner will not even be able to use--the new owner will have to replace a panel that is just two years old because of Liberty Bell's sub-par equipment. Furthermore, the remote they gave us for our system was a dinosaur, cost us $800 and was clunky and difficult to use--did not consistently work. We ended up having to hire Geek squad to re-do a lot and to get our Sonos running with Apple TV installed and could not even use most of what Liberty Bell gave us. At one point they got a new emergency response team and did not tell us, so when we had a false alarm we were unable to turn it off. We do not recommend this company to the people buying our house or to anyone else. There were a couple of service men who were nice enough, but the customer service is lacking overall when they put janky old equipment in a brand new home and hope we won't notice. If I could give them 0 stars I could. read more

I have been a customer of Liberty Bell for 30 years. Recently, my system went down, and said "Low Battery," so I replaced the wireless backup battery AND all zone batteries. System still not working. Talked with Will, service mg.- he had me do couple things but issue not resolved. Said could not get service tech out until 6 weeks from now to check system or do upgrade. What a horrible answer to a 30 year customer! I have cancelled the service. This company needs to be purchased by a reputable firm or go out of business read more

The concept of all the items they offer is great but do they actually work as intended? A lot of the times, no. I find myself troubleshooting signal issues on a constant basis. It's been pretty frustrating. I hear a noise outside and want to check my cameras... are they working? No, first troubleshoot the connectivity and then see what that noise was that happened 10mins ago. To me it's just not worth it, and I regret getting stuck in this contract. It's technology, i completely understand issues will occur but the frequency is what bothers me most. read more

Liberty Bell Smart Home - Frequency of system malfunctions will drive you crazy - Security Systems Near Me - Auburn, California

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We were very impressed with our sales representative Sam R. He was detailed and knowledgeable of both the system workings and of the industry as a whole. We PITY THE FOOL who goes through all of the trouble for A YEAR (meaning, husband and I) trying to make Simply Safe work for a real property. The video equipment quality is top notch. And Liberty Bell used our existing sensors to make full use of what was previously installed. Our monitoring while away is outstanding and the customer service in the VERY FEW (2) times we've needed to call has been efficient. I highly recommend this over the strong-arm sales tactics of other home security companys who won't stop pestering. Liberty is a superior product and service provider. read more

Highly do not recommend. They do not keep their part of contract. I am a survivor of domestic violence and my camera system had not been working since April. I could not get s tech out here for 4 months and was asked to troubleshoot myself with emails. In the meantime they would not discount my monthly bill for cameras not working. In August they finally agreed to a tech and wanting to charge me $350 for tech visit. I wantef to cancel my service and was informed I could not due to contract requirements. Now I am forced to pay for a service of $39.99 a month that does not meet my needs for security and customer service read more

I admit it was partly my fault. My daughter passed away tragically. I was distraught but there were things that needed to be done. One of the first things was to make sure her home was secure since I lived in a different town. I called Liberty Bell and explained my situation. Probate could take several months but I would probably be able to sell her house within a year. In the meantime, I wanted to purchase a security system with cameras. I agreed to the monitoring system. There were a few issues shortly after installing and that's when I had my first red flags. Even though they had just installed it, they would only help over the phone without paying a fee. I lived in a different state. I wasn't there to fix things myself even with a phone consultation. I was mourning the tragic loss of my daughter and although the salesman seemed compassionate there wasn't any compassion for my situation after the hefty fee for the system was paid and the contract was signed. Several months later probate had finally made me the executor. I could finally sell the house. Packing and disposing of my dead daughter's possessions was overwhelming but we staged it well and the house sold quickly. The new family wasn't interested in the security service. It wasn't until I called to cancel the $59 a month monitoring service that I realized I had been sold a 3 year plan. Yes, I agree, I should have read the contract but I was in heavy grief. The salesman knew that. I was under the impression that the substantial up front fees I paid were for the system and the monitoring was month to month. The salesman knew I would only need the system for a year max. He took advantage of my grief and my trust and presented me with a 3 year contract knowing full well that was more than I needed or wanted. I called to see if they would make an exception. I asked if they would make a compromise if I paid a lump sum but they would only accept was the full balance of the contract. I don't dispute that I made the mistake of signing the contract without scrutinizing the details. I just want the buyer to beware that this company will trick and deceive and lead you to believe the contract is something it isn't. As a final FU, when I was trying to negotiate they sent me a cancelation of service form to sign. Again, I assumed that this meant the senior person they were talking to had decided to show some compassion and cancel the monitoring service. I was grateful so I signed it and returned it. Boy was I wrong. They were still going to charge me but I just released them from the obligation to monitor. Buyer beware. This company is as shady and despicable as they come. read more

I like my system but an error was made during installation and one exterior door was left without a sensor. No one from Liberty Bell ever noticed the omission even when they inspected the system. Months later when I brought it to the company's attention, they said that not only would I need to pay for a sensor which I understood, but I also would be charged a $350 minimum labor fee for them to come and add a sensor to an exterior door that should have been installed during the initial install. They failed to secure my home or made an error in the number of sensors necessary and then charged me a labor fee to rectify the situation. The least they could have done was offered a discount. I found them rigid and uncaring and they made me pay labor for fixing their mistake. Not how to win over customers. read more

I've been a Liberty Bell customer for 20 years and recently, received an upgrade on my entire alarm system. Ryan and Young were very professional, personable, and practiced cleanliness. Top notch company. Thanks for the service!!! read more

I've been using Liberty Bell for about 15 years and they have always been reliable and provided excellent service. I recently had one of their technicians come over and install some more motion sensors in my home. He arrived on time and was very courteous and articulate about all the options he could provide. I told him what I wanted and he very quickly and efficiently performed the installation. After he was done he even did some extra work that was not on the appointment. I'm very happy with the quality of the work. read more

We use Liberty Bell for our home alarm system and built in sound system. They also wired our house for internet as well. We recently had cameras and home alarm additions installed by Ryan and Antonio. They were on time, respectful, knowledgeable, and did a great job with a clean install. We worked with the sales rep, Lee, who was helpful and worked with us on our budget. We will continue to use Liberty Bell for any smart home additions we'd like to make to our home. Highly recommend! read more

I tried calling them to set up help with my control4 remote. They ghosted me the first time (a sales rep will call you back). Then when I called back, the guy recogonized me, said he would get a sales person, and then it went to voicemail. I called back, and another rep got on the phone, said they would transfer me, straight to voicemail. Wow. IMHO, TERRIBLE CUSTOMER SERVICE! Why would they not call me back? I set an account up and everything, they have my phone number, and just don't want to talk with me. read more

I've had Liberty Bell Alarm since July 1999 and had no problems with the alarm company until I dropped the monitoring service in 2023. Since then, I had a problem to come up and was told that they no longer service Vallejo, CA and cannot fix the problem even though I am willing to pay for the service call. I thought that since I was a long time customer (almost 25 years) and also willing to pay for the customer service, that they would come and fix this recurring problem with the alarm system that I have to deal with on a daily basis. I was told to get another alarm company to look at it, however, another alarm company does not have the service codes that were originally installed by Liberty Bell to my alarm. My suggestion to the owner and managers at Liberty Bell is to not disregard and forget about any previous long time customers just because they drop the monitoring service but to stand on business by treating your customers fairly. read more

Ryan did a great job upgrading our security system. Thank you for prompt, attentive service!

Ryan and Matt just upgraded our home alarm system and did a fantastic job! They patiently researched and worked hard to reconnect our thermostats and front door lock for us. They were knowledgeable and professional. We would highly recommend Liberty Bell Smart Home! read more

I've been with LB for some time now and Antonio and Ryan recently came out and they were hands down the greatest. They explained every step thoroughly, professional, and had great customer service. 10/10 would recommend. read more

Just a shout out to the technician who came to help with my system, Ryan. Minor tech glitches, mostly on my end. He was quick, friendly and helpful. Thanks, Ryan! read more

Bought a brand new Tim Lewis home and Liberty was pre-installed. Called on a Wednesday to schedule a new service appointment and was told someone would call me back. Called again Friday morning and was told the same thing. Called a different company Friday afternoon and they were there the next morning and did a "take-over" for no extra charge. Never did hear back from Liberty. (Update: My second call to them was 12/4/20 and I heard back from them today, 12/16/20. Twelve days later.) read more

We very recently bought a home that already had a hardwired alarm system installed many years ago by Liberty. We set up a visit with them to review what was here. They've been terrific from the start. Today, the tech crew, Ryan, Chris and Yong, were here to upgrade the system. Very smart, professional crew who walked us through it all. Top notch! Family owned company that's been at this for many years. Highly recommend. read more

Liberty Bell smart home may be the worst company we have ever dealt with. Canceled their appointment for the second time. Haven't been able to use our Tv, Stereo systems. I will give them a 1 because I'm not allowed to give a 0. read more

Antonio gave us an upgrade and was very pleasant, friendly and knowledgeable. It was truly a great experience.

Andrew was knowledgeable and was able to resovle all the issues. He went extra mile to resolve eero wap and app issues. Would highly recommend him for future tasks... Nithin read more

Jason came out today to repair our doorbell, he was so courteous and informative the whole time. He made sure he let us know the steps he was taking all in a professional manner! I can tell that Liberty Bell Smart Home treats their employees well, great job! read more

Both technicians John and Christopher were great. I had Liberty Bell install a new audio system in my home and they were prompt, efficient and my system sounds and works great. I would highly recommend LBSH for any of your home audio, visual or security needs read more

Sway was a very personable, professional and on time. He made sure the alarm was working and showed me to make sure I understood. Thank you!

Blake and Sway came by to set up our security system, and I was very impressed by how efficient and thorough they were! They were also so kind and patient since I had my baby with me. They explained and showed all the functions of the app and made sure I was comfortable navigating the system. Thanks guys! read more

I have had a Liberty Bell installed alarm for 32 years and have always had the most excellent service. In that time frame I have upgraded my system and the experience was always professional and friendly. Jason Hughes from Liberty Bell Smart Home came out today to service my alarm because one of my zones was not working. I wanted to make my existing system work, but I also want to upgrade it in the future. Jason was so knowledgeable and professional. The way he entered my home and his demeanor was confidence inspiring. He immediately made sure to introduce himself and made sure he understood what my goal was with the repair. He explained what he was doing and gave me options that met my needs. He did not try to sell me anything, but his demeanor and ability sold me on this company. My experience with the original owner 32 years ago, reflects itself through technicians like Jason in 2022. Finding a reputable and honest company is not as easy as it used to be. However, rest assured that Liberty Bell Smart Home is true to the customer service quality that I experienced years ago. When I upgrade my system, it will definitely be with Liberty Bell. An alarm company should make you feel safe, and Jason from Liberty Bell did just that. I also feel confident after speaking to a Liberty bell representative on the phone, that this company is not here just to sell you something. They provide a long term relationship that is hard to beat. Liberty Bell is truly interested in earning your business. Technicians, like Jason, make the experience one that creates loyalty and confidence. read more

Blake and Ryan, updated my system, they were prompt, neat and very professional. I highly recommend Liberty Bell Smart Home.

From the moment I called Liberty Bell to inquire about a doorbell alarm I was impressed by the knowledge Will gave me. He was very courteous and informative especially when I told him I'm not very "techy.". He took the time to explain the different options Liberty Bell offered and even made great suggestions for myself and children. I set up my installation appointment and jokingly asked if he could personally be the one to come out for it. He said he would see what he could do. On my appointment day Dale arrived first and was very personable. We chatted about our children and just life in general while we waited just a short time for the additional technician to arrive. Low and behold it was Will! He was true to his word. They got to work removing my old system and installing the Liberty Bell one. It didn't take long. Will then walked me through the app on my phone and how to go on the website to manage my alarm system. I am impressed with the ease of use and the even how the panel looks (especially compared to my previous one). I would HIGHLY recommend Liberty BELL Smart Home!!! Thank you Will and Dale! read more

So happy to have my system finally setup. Will was absolutely amazing! He was very thorough with setting up everything in my house. I appreciate him walking me through how to use the system/phone app and even addressing smaller issues I may have such as changing the batteries, passwords, or users. He was super knowledgeable and very patient with all of my questions. Excellent customer service! read more

I want to come on here to leave a review for Yeng and Sway the two gentlemen that came and installed my alarm system they were very nice and help me understand the system. I would recommend liberty bell to anyone who needs a alarm system. read more

A Great Shout Out Liberty Bell Smart Home... Service Man Brian was Awesome True Professional Patient and Great Customer Service!! Thanks Again the Salazar Hm is Very Satisfied read more

Blake and Ryan came out to fix my alarm system that was taken apart from construction. They were very professional. They explained the system that I had questions about and dialed me in. Thank you!!! read more

Blake and Ryan just left our home for a repair and software update. Blake was one of the original installers of our entire system when we put it in 1.75 years ago. His courtesy, friendliness, knowledge and skill are always evident when he is here for a repair or adjustment. He noticed that two of our motion detectors were the subject of a recall and replaced both of them on the spot. Liberty is incredibly responsive and they are one business top to bottom I have have never had any issues with. Nice people and wonderful technology. read more

Blake, Josue and Ryan were great today. They had to replace a few switches that weren't working and there were other things that popped up that they were able to address quickly and efficiently. They answered all my questions and were very thorough with everything. Services offered by Liberty Bell are phenomenal and give me the security and control I was looking for. read more

I never write reviews but had to share my outstanding experience with Liberty Bell. I have had their services for over 3 years now and have always had amazing customer service with tech issues and multiple equipment installations by Will, and just recently had a fantastic upgrade installation experience with Jason and Adam. I am always impressed with how personable, responsive, and professional their representatives are when helping me troubleshoot an issue or walking me through a technical explanation. These days, it seems a very rare thing to find friendly, fast, and efficient services/support but Liberty Bell clearly hires quality people who enjoy what they do and who they work for which speaks volumes for the company overall. Their services are affordable and have kept my home secure for the duration of my living here. I would very highly recommend them to anyone looking for solid home security with fabulous ongoing support! read more