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    The Home Security Experts

    The Home Security Experts

    4.8
    (86 reviews)

    Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

    DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

    Watchdog Security

    Watchdog Security

    4.7
    (152 reviews)

    I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

    Alan was awesome to work with. I needed a full security system installed on very short notice after…read morea scary and stressful situation, he and his employee Thomas were very understanding of the circumstances as well as the urgency, and installed everything inside and outside thoroughly in a few hours. Watchdog Security showed great respect to my home, family and pets while they were here and explained how to use their security equipment and system in great detail to us. Watchdog Security provided more value than what we paid for. I am very satisfied with Alan and his team, and thanks to them I finally feel that I can have peace of mind. If you're looking for a serious high tech, wired security system I strongly recommend Watchdog Security.

    California Smart Home Pro

    California Smart Home Pro

    4.6
    (103 reviews)

    Natalie was incredibly kind and helpful throughout the consultation process, and she's the reason I…read moredecided to sign up for ADT. If it weren't for her, I probably wouldn't have chosen ADT. I truly appreciate all of her help and support. I also want to thank Matt for the installation. He was very friendly, explained everything thoroughly and clearly, and made the whole process easy to understand. Most importantly, he was extremely professional, which made me feel confident and secure with the service. Thank you both for such a great experience!

    I was referred to California Smart Home Pro by my realtor after closing on a condo so that I could…read moreget set up with AT&T fiber internet and an ADT Security System. I was fortunate enough to work with Patrice, who did a great job explaining all of the promotions available for both home security and internet. I just had my ADT System installed by Gilbert, and was notified that he was on his way by text 30 minutes prior to this arrival. Gilbert arrived right at the beginning of my installation window and was incredibly kind and courteous during the installation. With my installation, I received two smart devices (door lock and doorbell camera) and four door sensors along with my control panel at no additional cost to me. Gilbert is an expert at his craft and was able to educate me on all of the aspects of my security system, including controlling it with the smart panel and controlling it with my cellphone. Thank you California Smart Home Pro, Patrice, and Gilbert for helping me get set up in my new home!

    Republic Elite Integration

    Republic Elite Integration

    4.6
    (168 reviews)

    Great service from beginning to end…read more I recently purchased a new home and had the pre-wire installed so that we could decide on what system to go with at a later time. John gave me his card and I reached out to him several months later when we moved in. He was really helpful in fine-tuning what I needed or didn't need in my system and explored a bunch of different options for me. Once we had decided on picking out a system, I was reached out to by Theresa and she let me know what the process would be like and what i should expect. On the day of the install, Roddy called me in the morning to let me know he was on the way and what time I should expect him by. He came in looked at the area, and told me how long he would take. Throughout this whole process each team member has been very polite, helpful and friendly. You don't see this kind of genuine service very often. You usually get a sale rep trying to up-sell you on things you don't need, a very short and unfriendly phone call from a rep to book an appointment and a tech that just sped

    Anthony and Marcus did an outstanding job installing my home theater and mounting my TVs. Their…read moreprofessionalism and expertise truly stood out, as they answered all my technical questions with confidence and clarity. What impressed me the most was their meticulous attention to detail and their willingness to seek my input, ensuring everything was tailored to my preferences. They went above and beyond, even assisting me with a separate side project, which I greatly appreciated. This is the second time I've used them and I highly recommend Republic Elite to anyone in search of true professionals who deliver exceptional results. Thanks, Anthony and Marcus!

    OTA Communications

    OTA Communications

    5.0
    (18 reviews)

    I needed a roof mounted antenna to get local HD channels for use with Plex TV (and an HDHomerun…read moretuner). I tried a couple different indoor antennas, but had poor reception (especially ABC). Nahem gave us a fair quote, and did a great job with the installation. Lots of communication during the process (different possibilities for where to mount the cable, where to run it into the house, etc.) The antenna is well mounted to the chimney, and the cable is neatly and tightly mounted under the eaves, and the point where it goes into the house is fully weather sealed. Nahem was able to dial in the positioning so that all stations have a strong signal (even ABC, which is notoriously difficult). I highly recommend Nahem/OTA Communications.

    Given the high cost of television service provided by Xfinity, we were trying to figure out what TV…read moreoptions were available if we chose to cut the cable cord. Research showed that our area of Sacramento (North Natomas) is capable of delivering a high number for channels through antenna with good quality signal and picture. Given this info, I then did some more research on what the best antenna for our needs would be, and how we could set ourselves up to record shows broadcast over air. After figuring out the antenna I wanted (Clearstream 2V) and the equipment we needed for recording shows (Tablo 4th Gen 4-Tuner), I then reached out to Nahem at OTA Communications to have everything installed. I am so glad I did! Nahem is the consummate professional- he came out as scheduled, explained exactly how the individual equipment would work, what he needed to do install everything, answered every question I had, and did an excellent job setting everything up. We now have 88 clear and crisp over-air channels (along with an additional 103 provided by the Tablo 4) and a dedicated resource (Naheem) who I feel I can call at any time with further questions or concerns. Premium level customer service, just a great guy who takes immense pride in his work. And now we've knocked 160.00 a month off our cable bill. Thanks Nahem!

    Roltecs - itservices - Updated August 2026

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