Came here to have my broken hard drive saved...had a lot of data that I wanted to access again and the hard drive would no longer connect to my devices. They took the hard drive and saved all the data and transferred it onto a newer top of the line hard drive with a lot more space as well. I found the price reasonable. The people were friendly. And I enjoyed the updates over the course of a couple days. I would do business with them again! read more

I have been using Tech2U for the last couple of years and I am very happy with the service they provide. I have a monthly subscription with them that includes a virus protection. I have used them remotely for issues on my PC and yesterday I actually went to their physical location in San Diego. Scott resolved my problem in a matter of a few hours! Thank you Scott for your patience with this old lady, I appreciate you! read more

Honestly, I'm not sure why this place / Tech2Us are rated so highly. Summary is at the bottom. After UPS broke my PC, I was searching for a reasonably priced PC repair shop and Tech 2U came up as an option. I was told the diagnostics would take 4-5 business days and so I paid an extra $50 for expedited 1-2 days service. After I was told that my computer needed its graphics card replaced, I was quoted $179 for the installation + $500 for the graphics card itself, which would take 7-10 business days to arrive. All in with tax, I was looking at $767 for a less than 1 year PC that originally costed me ~$1000. I later found out that Tech 2U charges extra for ordering your graphics card. The GTX 1650 is priced right now on Amazon for $335 and I was quoted $500 for simply having them order it for me, which was absolutely absurd, not to mention, their process takes 7-10 business days vs 2-day prime shipping when you order it yourself. After calling a few other tech repair stores near me, I eventually settled on a local business (vs. franchised Tech 2U) called Allocate Tech Repair, which quoted me ~$45 to install (vs. $179 for the same service) and it was going to be SAME DAY. Since it was so cheap, I ordered a more detailed hardware inspection service where they inspect each piece thoroughly vs just using a 3rd party software (not included in Tech2U) for another ~$50 and a complete re-assembly / cleaning just to really make sure all the nuts and bolts were tightly refitted for another ~$50 (also not included in Tech2U). All told, labor costed me $150 at Allocate for SAME DAY DIAGNOSTICS / COMPLETION for a much more thorough inspection than Tech2U for $179. Additionally, instead of marking me up 50% for a new GPU, they offered an existing used one that was in good working condition for $230. They later gave me a detailed breakdown on why the used GTX 970 was even better than the GTX 1650 for what I needed my computer for and gave me a detailed breakdown on my options. All told, my total at Allocate ended up being $400 flat for better service / advice / quality of work / same day speed In summary, Tech2U is completely overpriced and seems to have that generic "franchise level of quality and speed", with workers who generally knew about computers but weren't experts. For maybe your average non-technical person who wants to remove a downloaded virus, this could be a good place. For much better bang for your buck, please visit your local tech repair shop, whose owners likely are actual experts read more

Tech 2U - IT Services & Computer Repair Near Me - Sacramento, California

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What a great company to do business with. Open doors at 8:00am and friendly service, Mathew was happy and got to work right away and solved the issues. How great is that, first thing in the morning. My lap top working great and getting something handle ASAP. Thank you, so much and great job Mathew!! #customerforlife read more

Great experience with Tech2u..Their teamwork and dedication to customer service is 2nd to none. Keep up the good work. To the other people reading this review..please be assured and be confident in their service and expertise. read more

This is my second experience with Tech2U. The first a couple of years ago went very well. Took my computer in and problem resolved quickly and cost effective. This time I took my wife's computer to the Arden location as it would not boot. I supplied a removable drive with back ups on it and the USB to access the backups. I asked them to try that if they could not repair windows. On the third day I called to find out the status and was told that in addition to the service note below: The 2nd SSD is also in poor health. Service Notes Desktop SSD is failing; CPU running hot; Optical drive has failed; Rear case fan has failed; Customer declined any and all service; Customer Picking up as-is. I was quoted $900 for the restore, which included replacing both SSD's. That was more than what cost me to build the computer in the first place. I picked up the computer returned home and installed an old boot drive from my computer. Yes windows had failed on wife's boot SSD. Second SSD showed Good in Samsung Magician. Optical drive worked fine. Rear case fan had not failed the connection to the mother board had come off. CPU was tested and was not running hot. I was disappointed that the diagnosis was so far off base. After I put in my old working drive I installed SAMSUNG 970 EVO Plus SSD 1TB NVMe M.2 accessed my back up restored it to the M.2 and was up and running in an hour. Again not at all the experience I had a couple of years ago. I don't expect to ever use them again. read more

My computer was hacked causing all kinds of issues. Their remote Tech ran diagnostic SW and cleaned out all the bad files. Very professional service and prompt. I am back in business. read more

I paniced when I knew Oct 25 was approaching and my computer was not going to be compatible with Windows 11. Years ago I bought my computer from Tech 2U and loved their service, prices, and especially the virus protector I bought, and how people friendly they all were. Once again I reached out to Tech 2 U. I bought a new desk top and Joshua came to my home to help transfer things from one computer to the other. I am a professional astrologer and the programs would work but certain things had to be closed. Joshua had to come back because there were still glitches. He was so helpful, kind, patient and typed at warp speed understanding evry error msg that popped up or prompt. I have always sang the praises of Tech 2 U but Joshua was the cherry on top. My clients now get to see their astrology charts on a large monitor. I highly recommend you asking for Josh. Tell him the Astrologer sent you. Janice S. read more

TL:DR - Thank you Kevin for making it right. Thanks Mike for doing what was right. I'm the tech person overseeing over 150 computers & 40 laptops. We have 5 HP laptop 17-BY4067ST, all very basic laptops for some remote employees. I called the phone number listed on yelp talked to a Kevin over the phone. Explained the HP is very basic, I changed the RAM outmyself on the employee's that live locally around me, but we have one that lives far up north and I found Tech 2U on yelp. Can you give me a quote and a ETA when you can get this done? I was quoted $49.99 for over the counter ram change and they would make sure the laptop boots and confirm in the task manager that the new ram is correct. PERFECT (Or so I thought) My employee went there today and met with Mike who quoted $600+ (for labor, new hard drive, new antivirus, ect...) in repairs needed (Keep in mind the laptop was a black Friday sale for only $499.99 from Staples). I told him that's I could buy a new laptop for that price and he brushed me off saying that's my choice. I called back the original phone # I called and spoke to Kevin again luckily, he remembered our conversation, spoke to Mike and we all agreed that $49.99 was the fair price for the ram upgrade nothing else would be needed at this time. Me and Mike had a conversation and I understand that business need to upsell to make al living, and I understand that he ran some benchmarks and that he recommended preventative maintenance could help in the long run, but I cannot believe that you would recommend repairs that are worth more than the laptop +$100. read more

Tech 2U - My original call where I was quoted $49.99 for over the counter ram swap. - IT Services & Computer Repair Near Me - Sacramento, California

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Professional and very competent. They are our "go to" guys for tech support. I give them my highest recommendation.

My first review was uneducated and unwarranted. The job I was expecting I did not explain nor did I know how to ask for. They did a great job 10 out of 10 recommend! read more

Tech 2U - IT Services & Computer Repair Near Me - Sacramento, California

way overpriced, unhelpful unfortunately. not recommended imho. but the tech was transparent with price estimates. just too high but thats business i guess. read more

(8/3) Update Response to Business Owner: Since the owner feels the need to dispute an *experience* for which he was initially not present and did not directly interact with my husband for the in-person interaction, so he can save face for the reputation of his store and poor customer service, I will respond to his claims, because there's no point of receiving security footage and recorded phone calls when most of the initial interaction took place at the store for the original discussion regarding the estimate, and the business owner was not present and did not communicate all these extra details he claimed in his response until after we rejected services. The technician that handled the original interaction was more vague and did not thoroughly communicate the information that the business owner is sharing with us after the experience. I could write an entire essay if I did not exceed character limits for my reviews. The core issue was the pricing and disagreement with how our PC was handled, but now our issue has additionally redirected to the business's unprofessionalism in how they interact with their customers after business had already been concluded. The business owner *could* have responded professionally or simply agree to disagree. Instead, the business owner would rather gaslight his customers and make exaggerated claims based on information they would like to cherrypick (if I could have recorded the phone conversation to display their rude interaction and accusations, I totally would have). ~"We didn't make any changes to his software": but the business went through the software simply because they required access, which could have affected the software system with whatever diagnoses or tampering during the process, instead of ONLY assessing the hardware. ~As I had originally stated, "They tried to convince him that he needed a new power supply and that he had a virus and recommended one of their pricier 1 year anti-virus subscriptions which, if he followed through with what they intended for his PC, would have cost $300, when PC power supply units average about $100-$200 on the cheaper end" | The business owner responded with, "The anti-virus software we recommend isn't $300," which is not the core issue, as the $300 is totaling the PC power supply unit, on top of their subscription, and on top of labor and their claims lack substance when they cannot provide a detailed breakdown of their costs, so he is completely ignoring the fact that PC power supply units can cost $100 on the cheaper end and depending on the age of that power supply, it could have possibly been RMA'd for a new one as power supplies have long warranties compared to other parts, instead of completely replacing it. ~Owner can only claim, "We didn't brush him off when his computer wasn't starting up" but neither did they mention that they reset his boot settings, which impacted the ability for the unit to start up how it had normally would, and failed to communicate this information with him at the time of pick-up for his unit and when he called anxiously, no one helped him beside inform him that his technician was out and who didn't call him back for an entire 6 hours just to tell him that he needs to replace his power supply unit for his PC to start (it didn't work even though he replaced it within that timeframe and had already attempted to do so before the tech contacted him) and to press F11 (which his friend already suggested and worked). ~"I've listened to all the recorded calls and watched all the security camera footage, so I know this customer is either confused or lying." You can state that you have listened to them, and naturally, as a business owner, you will want to defend your business's reputation, but as the owner was not the technician that assisted my husband, he has left out much of the information that the technician did not inform us or specify details and it's a baseless accusation that we are confused or lying when he cannot provide substantial evidence of "lying," as there is no benefit for us to share a lengthy false experience when we have never interacted with this business or its staff until this incident. ~If it's a "fire hazard"&"unethical to ignore a problem that endangers a customer," the business could have refused to assess our PC and the tech should have mentioned what the business owner stated, so we could have refused the estimate. It would also have been ethical to mention this information initially and receive our consent for tampering with parts of the unit that we did not consent to, but let's ignore it. We wanted the cleaning and a confirmation that the power supply is most likely the issue so that after the cleaning, we could look into buying the part and look into repairs ourselves for a lesser cost, but the business deciding what was best for us without our consent is an insult to our decisions as customers. read more

Tech 2U - Release of Liability [to take no accountability for possible damages to your unit for repairs that they take it upon themselves to address) - IT Services & Computer Repair Near Me - Sacramento, California

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Mike at Tech 2 U on Howe Avenue is great. My son's HP PC needed a new battery and I was determined to replace it myself, but I could not remove one of the screws. Mike kindly assisted. Back at home, I replaced the old battery with an HP battery but PC didn't recognize the battery. Embarrassed, I took it back to Mike and he found I had inserted the battery connection upside down and the battery was fine. My son was back on the computer the same day. Thanks Mike. The price seemed high but I was paying for expertise. read more

Great work did not explain payment options REFUSED to allow me to use credit card even though the owner gave permission Literally held my flash drive hostage but was willing to give me the non working computer back read more

So pleased with the service I received from Tech 2U. Eli, Johnnie, and Steve were all really helpful and went out of their way to help me get my computer back asap. I hope my computer doesn't act up again, but if it does, I know where I'll take it! read more

I had very positive experience with tech Riah on the phone today! He called right on time, was very precise in his instructions so I am not being computer savvy could easily follow. He was also very polite and didn't sound condescending. Would definitely use him for my future computer repair needs and would highly recommend to my friends! read more

Took my phone in was told 3 days to fix it called them a week later they said because of the weather the part got sent back this was in July now it was 5 days more before they would get the part and still had to install it. I paid 72 dollars in advance for the service the phone wasn't even worth that but I needed the files. I think a new glass should be included with all the hassle I have been through and paid. And I had to call them to find that info out they weren't going to call me. So I don't think I'll be a return customer read more

The technician was able to come out to our house within a day, and fixed the issue. He was patient and explained everything well. I'd use this service for "house calls" again. read more

Excellent customer service! Speedy and efficient fixed my son's laptop and it's running better than ever, will return for future services.

We called Tech 2U to get a quote on an issue we were having with one of our computers. They originally quoted $280 if they were unable to resolve it at my home and needed to take it to their shop. We agreed. When they called to inform of the issue they quoted us over $900. We took the computer and found another shop who also informed us several customers have come in and told them Tech 2U quoted incorrect prices to customers. Happy I took my business somewhere else. You should always be upfront with pricing to customers. The manager called today as well and was not helpful so they had no idea what was going on. read more

They are open weekends and accept walk ins. The agent was helpful and knowledgeable. I left my devise on Saturday. They offer free estimates for repair. I got a call for repair estimate on Sunday and it was ready later that day. The price was very reasonable. read more

Fast response excellent service, and great advice. I even had to make a second call to remember the information they had given me and they were so nice and so patient as I wrote down all of the items I needed to address. read more

Requested service on Friday morning for an issue with outlook emails are being directed to my trash folder in Outlook for some odd reason after charging me close to $300 as of today Sunday they basically said my hour is up and they have no clue what the problem is and if i wanted to add another hour of service at $185 i believe with no guarantees of fixing my problem. Seemed very excessive so im out $300 basically. This was my personal experience not satisfied at all . read more

This review is for Best Buy's Geek Squad on Arden Way. After my pc was hacked and stripped clean I had trouble getting back online. After several days of frustration, Darius was able to get everything working perfectly within a few minutes. Thanks so much! Cynthia read more

Josh with Tech2U came out to my house to look at my Computer. He was very professional and knowledgeable but unfortunately he had to restore my Computer back to it's original state due to a bad software update. I would most certainly use them again. read more

Joe L. Is HIM ! He help fix my problem and was super willing to answer any questions I had. Great Customer Service 10/10

This is the second time I have used Tech 2U and once again I am delighted with their work. They give you a price for the job and that is it regardless of the time they spend completing the job. The 1st time I used them was for a glitch of some sort in a game I play and a couple of other program issues. The Technician worked on my PC remotely and I was exceedingly pleased with his work. This time I decided to replace the current 7,200 rpm 2 TB hard drive with a Samsung 2 TB SSD Drive, which I had purchased via Amazon, and to have them install it and transfer all the information over to the new drive. While working on my gaming PC at our house the technician noticed the noise my computer had been making for some time. He was able to track it to 2 things; One was my liquid cooling system was very loud and the 6 case fans were very noisy. I decided to have them get a new cooling system and fans and replace all of them with new ones. We decided the case and computer should be taken into their shop in Henderson. They keep me informed as to their progress in getting the parts needed and then their installation. They also cloned my old 7,200 rpm drive onto the new drive as well as cloned a 240 GB SSD drive that my opening programs were on. They cloned it to the new 2TB SSD Drive which became my new "C" Drive and the 240 GB SSD drive became Drive " while the old 7200 rpm became my new "D" Drive and the 256 GB SSD became my new "E" Drive. Both the "D" and "E" Drives were wiped clean. The Technician brought the computer back, hooked it all up, and showed me all they had done and installed. He checked to ensure all was working properly. I was delighted at the quality of their work, attention to me as a customer, and both their installation work and their program work and would recommend them without any reservation to anyone looking for this type of service. They quickly responded to our home and even recalled having worked for me before. They have marked vehicles and their technician dressed professionally and was very informative as to all he was doing. David Wright Las Vegas, NV read more

They worked on my gaming Pc I have a Ryzen 9 5900x 32Gb corsair vengeance 3600mhz ram Aio Cooler 850w Platinum Psu With a 3080 GPU And they were very knowledgeable about all my parts. Pc wouldn't turn off and had no power to my usb ports and they were able to fix the problem with no issue! One of my ram sticks went bad causing the issue and they were very professional and kept me up to speed throughout the process! Highly recommend this place read more

Tech 2U - IT Services & Computer Repair Near Me - Sacramento, California

My computer recently was not connecting to the internet. This is December and I NEED to connect to do my Christmas shopping. On my first call to Tech2U I was told the rates and how things would work. It took a couple of days to get a Tech to me, but when Anthony arrived, he got right to work. He told me what the cost would be and what any extras would cost. He was very professional and located my problems quickly. By the time he was finished, my problems were solved and my computer ran far better than ever. I will never go anyplace else for service. I recommend Tech 2 U to all my friends and family. read more

My first review for 2022! Thank you Tech 2U. Brought my laptop in at the tail end of 2021 due to a non responsive keyboard that was making it extremely difficult to complete school work. Despite being backed up with work the techs found a way to work within my schedule of needing the laptop back and providing a great overall experience. I ended up having to replace the entire keyboard which cost $99 for the part and then $164 (after a $15 coupon). The cost was not the issue for me, I needed my laptop to get me through this last semester without any issues. The employees at Tech2u were super professional, timely in their responses and provided a unique experience that I have not seen at other repair shops. I strongly recommend checking them out for all your computer repair needs. read more

I had no where to turn for my desktop Mac, I wanted an Apple knowledgeable person who could come to my home and help with the issues I was facing. I had an appointment within 3 days and had my issues handled in a good time frame. Wonderful service, fantastic communication. They made sure I knew what was happening throughout the entire process. They also made sure I approved of every step. Clear idea of what it would cost and what to expect. Absolutely excellent service. Definitely became our go to computer experts. read more

I gave my laptop for diagnostics and repair cost estimate. The price for repair was equal to the cost of a new laptop! I refused and contacted another repair company, where everything was repaired in half a day and for five times cheaper (it turned out that it was only necessary to replace the 16 GB RAM board which costs 30 dollars!). Also, I found that after diagnostics, my hard drive was pristine clean!, despite the fact that I warned that I do not have a backup copy of the data. read more

Also, to add to my review the repair took months because of the issues that were brought up! Because of how complex my gaming computer was, it was difficult to let it pass by the fact that it took multiple repairs for a simples screen repair. read more

I want to update my review about Tech2u. There were many issues with the computer. They called every few days for several weeks trying to resolve the issues. I appreciate the efforts of the entire crew. read more

This store was highly recommended by a very smart and tech-savvy friend, and he was right! Even though "Tech 2U" guys could not repair my almost 17-year-old dearly beloved laptop, they pointed out what exactly was wrong there and didn't charge me anything. When I tried to gently fix it with my own hands, at home, it turned worse (believe it or not), BUT it works purrrrfectly fine without a battery, just being plugged into the wall. Bingo! read more

They completely ruined my business computer and lied about the duration of the repairs. Then when I called back to try to forgive them, they refused to help and falsely accused me of slander. I waited over a week for what was supposed to be an overnight repair. Furthermore the techs the sent were lackluster and not even trained on Mac repairs. read more

Brought in my laptop. Wanted a "tune up" and Microsoft update. Picked up a few days later. $298 Was offered a free 30 day online " tech" help. It was a great service but $30 monthly fee I don't use my laptop as often so I canceled. Would return again. Phil was a great assistance read more

Use Tech 2U and NOT Apple Geniuses! I got a new computer, MacBook Air, and needed to transfer info from my PC. I went to the Apple Store and they couldn't(more like wouldn't) figure it out unless I purchased one of their external hard drives. Tech 2U figured it out and did the job with no issues in one day. They are also super friendslt and very professional. read more

I waited a few days before writing this because my initial review would have just been a bunch of "COME ON!!!" and cursing. On 10/16 my niece decided to put a badly screwed on jar of apple juice in my computer bag. An hour later when we were at lunch I reached for my wallet and found that said apple juice was now empty. Immediately pulled out my computer. First thing I did was head to Apple. Because the computer is new but without AppleCare I was told that it'll be cheaper to have it fixed by a third party and was recommended Tech2U which is only minutes from Arden Fair where I was. I called over to Tech2U and they sympathized and also said yeah, we can definitely fix it for you come on over. My mistake was listening to a salesperson. I get there 30 min later and opt for the rush diagnostic ($50). At this point the computer is working but there are wet spots on the screen internally that show up on the display. By the time I get home (an hour later) they call with an update. They need to replace the screen and it will cost $608 for the part plus $180 labor. Ok. Cool. Just do it. I paid the part cost over the phone. They told me they would call me with an update as soon as it was installed. I call them on the 23rd asking for an update and find out that the part had arrived and they had fixed it (thanks for calling like you said you would ) BUT that now the Touch Bar was shorting and bringing the screen brightness down to below 25%. They would need to replace that and the keyboard and it would be an additional $500. Sigh. Ok, yep, do it. A little while later the tech calls again to say they can't source the part needed in the silver color and can only get it in space gray. Again, I don't care and tell them that's fine. He calls a minute later to reconfirm and offers to refund me for parts and take it to Apple. But problem is I'm headed out of town. He says no problem we can fix it. I pay for the part the next day. I get back into town on the 28th and get a call midday from the tech saying they ordered the wrong part and that they can't even order the correct part. How the hell are you going to be a tech place advertising that you can fix Apple products but you can't even source the correct parts?? They tell me they'll refund me for the parts but not the diagnostic fee. I go in and pick up my computer and am told they can't refund me for 5 business days. And sorry they can't fix my computer. I head straight to Apple and FINALLLLLLY talk to a tech and not a salesperson. That tech told me after diagnosing the problem that it would only be $459 and no, there is NOTHING WRONG WITH THE TOUCHBAR. So not only are these people incompetent and unable to source the correct Apple parts but they are also liars. I can't believe I wasted two weeks of my time on this. Not to mention I'm still not refunded now 5 days later and I paid $50 for all this inconvenience. The tech couldn't even come out to the counter to speak to me when I picked up. Absolutely unprofessional. I have no idea how they have so many good reviews. Do not take your Apple products to them. Chances are if it's new they're not able to help you. read more