Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Not responsive nor helpful. We asked for basic stuff. Not even so much an interest into our project…read moreprobally not your either.

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

I have a much better update to post. Alan came through all the way. He troubleshooted the original…read morecamera, bought a new one that also didn't work, He then researched and found a much better product, installed it and made sure everything was perfect. He spent hours on this, all included in the original quote. This is my update: Installation: great, Follow-up: great

This was the first time I had used this company. I was surprised when one man arrived to install 7…read morecameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable.

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

I needed an OSHA-compliant ladder in my closet for my attic…read more Quick, painless, beautiful.

I hired Arsunda to demolish an existing concrete section, pour new concrete, and install a…read morebasketball hoop. I sent the hoop installation guide before receiving the quote, and the quote was presented as a set price covering materials, concrete, and labor. Several things went wrong. The old concrete was not fully removed as I requested; only the top layer was broken off before the new pour began. The pour was then split across two days. When I raised concerns that this would create a weak cold joint, I was told the contractor was booked the next day. I had to press for him to return the following morning, by which point the first section had already hardened. To keep the job moving, I roughened the cured surface and spent about three hours mixing concrete myself before he arrived. Throughout the job, he also relied on my own utility cart and tools rather than bringing his own equipment. The bigger issue was cost. Midway through the job, after work was already underway, I was informed that the charge would be the original quote plus the full cost of the concrete, and that the hoop installation would not be included, even though it was part of the original scope. This brought the total to nearly double the quoted price. I was also uncomfortable that video was recorded on my property without anyone asking me first. At the end of the job, the contractor asked why I hadn't hired a concrete specialist instead. That is a fair question, but it should have been raised before accepting the job, not after. My advice: get a detailed written quote that states exactly what is and isn't included, and confirm any price changes before work begins.

The camera guys are awesome! The service was quick and efficient. The system is so easy to use! I…read morewill definitely be recommending this company to my friends, family, and business owners! Thanks again Mike!

This company is the best in the business! Fast, efficient top quality equipment and incredible…read morecustomer service! Highly recommend them for all your security needs!

They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

This company is fantastic !!! The calls are answered by an…read moreindividual who's very polite and knowledgeable unlike some call centers I've dealt with. The technicians are prompt,skilled, and respect your property. I highley recommend this company Michael S. Manteca CA

I have sent emails and left messages about my account since September 2024. I have not heard back…read morefrom anyone. I want to cancel my services!!!!! Unfortunately, I have auto withdraw through the bank so I keep getting charge monthlyu. All messages left on their answering services never gets a call back, this has happened in 2023 as well. Getting fustrated. Account Number: V48336

We wanted a good security system and did the research and there was really only one choice for us,…read moreMichael Douglas at Shield Security! I honestly do not think I ever worked with a more honest, friendly, knowledgeable, expert, for any project I have ever done. Michael was as good or better than expected. Being that our company CelebriDucks is the leader in our industry and we deal with celebrities, Fortune 500 companies, etc., we are only going to work with the best. Save yourself time in researching pricing and expertise, you will find no-one better. And did I mention, he is a total joy to work with!

Michael at Shield Security goes above & beyond. Very professional and tries to meet our families…read moreneeds. He stays in touch and makes sure hardware and user accounts are working. Also made sure we have the best plan for our money.

Came highly recommended, and I see why. Terrific service -- we loved Beau and his team. They…read morehelped us design and install complete home automation & security system in our new home in Granite Bay. Thank you!!

From the owner: Defining Systems is a low voltage electrical company based in Sacramento, CA…read more Insured, licensed, and bonded in the state of California: C7 #958627 Licensed with the Bureau of Security and Investigative Services: ACO #7165 Service areas include: Sacramento, Placer, Yolo, Solano, and Yuba counties. Areas of expertise include: Alarm Systems, Surveillance, Automation, Audio Video, Structured Wiring, Lighting Decór, New Construction Pre-wires, Retrofit Installations, and System Programming. We specialize in all aspects of the trade and strive to be the best in what we do. Careful steps are taken to achieve the greatest potential in what low voltage systems can offer. As technology evolves, we are Defining Systems!

Tyler Wright did a great job of installing our Ring cameras throughout our property. That included…read moreremoving old fixtures and installing solar adapters. The house has full-circle coverage so wife can ensure husband is not sleeping on the jobs in the garden. JK! We will continue to use TW Electric for our electrical needs.

If I could give 10 stars, I would. I'm an out of state homeowner AND a woman so I've had many…read moreissues with contractors jacking up prices and recommending costly repairs. TW Electric was the company I had come give me a second opinion after another electrician said I needed an urgent panel replacement and wiring that was going to cost me some thousands. Tyler came out within 24 hours of my calling. He assessed the issues and gave me an honest and fair estimate that was compliant but much lower than the original company. And he was able to do the work on the spot! He is not only trustworthy but knowledgable (explains things so they're easy to understand without "mansplaining") but also professional and super friendly. He just gives off that "really good guy" vibe. He even called to let me know when he was on the way and said he'd provide an invoice afterwards. 10/10 would highly recommend!