This was the first time I had used this company. I was surprised when one man arrived to install 7…read morecameras around my home, which included all the wiring and setting up the base unit. But he did it in one day and by the afternoon it was up and running. I was very impressed. The only issue was I needed to learn to operate the system on my own. Not too difficult. I would highly recommend this company for the installation and the price was reasonable.

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Punctual, great communication and addressed everything I needed. 10/10 would recommend. I had a…read morefew cat6 lines dropped into my office and he did great clean efficient work. Thanks again!

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

I have a much better update to post. Alan came through all the way. He troubleshooted the original…read morecamera, bought a new one that also didn't work, He then researched and found a much better product, installed it and made sure everything was perfect. He spent hours on this, all included in the original quote. This is my update: Installation: great, Follow-up: great

The camera guys are awesome! The service was quick and efficient. The system is so easy to use! I…read morewill definitely be recommending this company to my friends, family, and business owners! Thanks again Mike!

This company is the best in the business! Fast, efficient top quality equipment and incredible…read morecustomer service! Highly recommend them for all your security needs!

They are the best hands down!!!…read more They are the best hands down!! They have superb customer service

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

I needed an OSHA-compliant ladder in my closet for my attic…read more Quick, painless, beautiful.

I hired Arsunda to demolish an existing concrete section, pour new concrete, and install a…read morebasketball hoop. I sent the hoop installation guide before receiving the quote, and the quote was presented as a set price covering materials, concrete, and labor. Several things went wrong. The old concrete was not fully removed as I requested; only the top layer was broken off before the new pour began. The pour was then split across two days. When I raised concerns that this would create a weak cold joint, I was told the contractor was booked the next day. I had to press for him to return the following morning, by which point the first section had already hardened. To keep the job moving, I roughened the cured surface and spent about three hours mixing concrete myself before he arrived. Throughout the job, he also relied on my own utility cart and tools rather than bringing his own equipment. The bigger issue was cost. Midway through the job, after work was already underway, I was informed that the charge would be the original quote plus the full cost of the concrete, and that the hoop installation would not be included, even though it was part of the original scope. This brought the total to nearly double the quoted price. I was also uncomfortable that video was recorded on my property without anyone asking me first. At the end of the job, the contractor asked why I hadn't hired a concrete specialist instead. That is a fair question, but it should have been raised before accepting the job, not after. My advice: get a detailed written quote that states exactly what is and isn't included, and confirm any price changes before work begins.

Always Good Pricing, good customer service. Fixed my system over the weekend even when closed…read more Would recommend!

Daniel is the best! He does all of the work at my office and my house. He's a technical genius!read more

We have had the BEST experience EVER with a security system thanks to Technician ANDY WILLIS! I was…read morean HR Director for over 30 years and only dreamed of an employee such as Andy. He spent so much time making sure every camera we were installing worked perfectly and it was no easy task. He literally had to crawl in our attic and drill many new areas and went over and beyond than any other Technician we have dealt with. If Vivint were to ever lose him, we'd follow him wherever he went. Yes folks that's a fact. His work ethic is stellar and his demeanor is endearing and professional at the same time. We are extremely happy with Vivint! I will be spreading the word on this system and Andy Willis in the future. Thank you!

They don't provide good customer service, support and d installation…read more Send people that don't know what they're doing, and charge customer to fix their poor job. That's scam, it won't allow me to cancel the service because they are connected to Fortiva, who sales tge cameras. Something that they don't explain when offering services.

Wow, what a garbage company. My parents had ADT at their house. They sold the house and called to…read morecancel their service. 1. We're not able to cancel but had to wait for a callback from "account services" 2. That callback took 3 days. Got a call (at 7am) and told "Mike" that yes, we want to cancel. 3. Mike can't cancel but has to transfer us to someone else in "account services" 4. This lady who didn't introduce herself proceeded to ARGUE why we need to cancel. "Well, we sold our house and moved in with our kids so we don't need it anymore." To what she said "So you don't want to protect your family anymore? Really? F U! After another 6-7 minutes of BS questions and arguments we were finally done. Not only are we never getting ADT again, I will also go out of my way to share my horrible experience with friends, coworkers and anyone else who wants To listen!

I have been a very satisfied ADT customer for several years. We have multiple cameras and devices…read more I have been pleased with the reliability and monitoring service. Recently I did experience an issue with one of the outdoor cameras. The ADT customer service folks worked hard with me over the phone to resolve the problem. Ultimately, both sides agreed that an onsite service call was in order. The ADT technician arrived on time and immediately began systematically troubleshooting the problem. He was all over the outside of the house, in the garage and attic. Throughout the process, he kept me informed. He replaced the camera, multiple plug-ins and checked basic wiring. Ultimately, he found that another workman (not related to home security or ADT) had damaged the input to the power supply to the camera in question. The ADT employee was remarkable with respect to customer focus, logic, and know-how. His name is Rich (Richard) and I can't speak highly enough. Thank you sir!!

First time home buyer who needed peace of mind when at home and when away from home. Was referred…read moreto Leo by someone who has had experience with him and his team's work. Leo and his team were professional, knowledgable and personable. Was able to get a quote, and installation of a security system within no time. Prices were reasonable/affordable, and installation was efficient, yet thorough, to ensure we felt safe and understood how to work the system. Any and all questions I had were answered. If anyone is looking for peace of mind for their home or business, I would highly suggest these guys.

So we contacted Security pro group and Leo showed up within 48hts, he was very professional and…read morevery detailed. He offered us a few options that was well suited for our home and budget. We got the wireless system that we can control from anywhere. Now I feel safe and comfortable in my new home. Thank you Leo and the team. I appreciate your prompt response to my situation.