The manager Likly (sp?) really knew his stuff! Very knowledgeable. And friendly. Ask for him…read more I went in and said I knew exactly what I wanted; I already had my new, unlocked phone; and not to upsell me. He was totally cool with that and I had my new phone number and service very quickly. The only reason this isn't five stars is that I started with the other guy first. The manager needs to give that guy a full cup of motivation.

Stay away from this one. Unknowledgeable and unhelpful staff…read more We traded in or phones and they could not transfer data from them because "our wifi is too slow. It will take hours". Salesperson made several inaccurate statements about the phones we bought and we had to go to a different store to get things worked out. They should fire everyone and close up shop. It would be a win for customers.

Best service ever! Awesome young women helped me, made it so simple and so fast…read more Highly recommend

Hard to rate the service when they're closed during business hours. The employees laughed when I…read moretried to go in and didn't realize it was locked, they were sitting outside smoking. I understand being short staffed so one employee might be working while the other is on break, but being completely closed during business hours for a cigarette is not a valid reason.

He can fix anything! Honestly the best repair shop I've ever been to. Customer service is amazing.read more

I HIGHLY recommend coming here for any electronic needs you have…read more I was having a crazy PC problem and took it to a -different- repair shop where they charged more for their diagnostics, just to tell me after a month that they couldn't help me. I decide to test my luck here, and after giving Anthony a rundown of my problem he told me he could take my PC and get started on it. After a few trial and error runs and thorough testing, he saved my PC! Excellent customer service, knowledgeable staff, and at very fair prices! If I ever have any more concerns in the future with electronics I'll definitely be bringing them here.

Took a couple of my phones here. One was for a cracked…read morecamera and the other was for a cracked screen and the entire screen stopped working. They fixed it fast and delivered. Great customer service too. Definitely will be my go-to spot! Thanks guys!

I took my Samsung S23 Ultra into the shop because water got into the front and back of the camera…read morelens. The owner had recommended isopropyl treatment and I agreed to it. Dropped it off next day during my lunchtime and my phone was ready after work. They were able to clean and clear the lens and reseal the phone. The owner explained that my phone was drenched in water, and the previous repair person did not use a new seal, reused the old seal. Price was decent. I would come back due to the friendly customer service by the owner and repair person did a great job.

I went in with a couple of minor problems and they were fixed quickly. Since I have all my T-…read moreMobile items insured, I can get anything I have with them (phone, tablet, and watch fixed or replaced at no charge!

Leaving this review for Edward!! I had a bad experience at one of your other locations(see only…read moreother yelp review lol) and I came here 20 minutes later and it was amazing! He lead me through the store, was such a gentleman, clear explaining, nice banter, and this was BEFORE I told him about what I had just gone through at the last location! Sweet guy!!

Very helpful and their quality is great never had a bad experience coming here their prices are…read morefair, and quality great!

Came to get my iPhone screen replaced when it broke and they were quick and effective. They were…read morefriendly and super helpful. The price wasn't too bad either! Definitely recommend them if you need a place to replace your screen!

Terrible experience at this Metro location. My mom bought a tablet and a $40 case here a week ago…read more The employee was the one who recommended the case, but when she came back to return it because it was the wrong case, they claimed it was "free" and refused her a refund. He even shooed her out of the store but still insisted to keep the case and offered her another case that she would have to pay for instead. I went back and asked them to print the original receipt so we could verify the charge. Somehow, these dumbasses took 5-10+ minutes to print a receipt from ONE WEEK AGO because they supposedly had to ask a boss who wasn't even there. The printer was literally right behind them. Eventually, they gave us the $40 in cash, but did not properly process the return and refused to provide either the original receipt or a return receipt. Extremely shady, rude, stinky, and unprofessional.

Beware !! poor customer service and lies…read more they mumble to each other when working on your phone ,not in English, what are you hiding ?? I spent 3 hrs waiting for them to fix a problem with my phone. they never did get it fixed. they " have never seen this problem before ". lie #1. no warranty on the phone. it had a 14 day warranty. lie #2. I had to take it to a phone repair store. nope! lie #3. I had to pay a restocking fee. nice try lol. lie #4. I didn't buy the phone at that store.untill the computer said I did. I lost count of all the lies today .It was comical watching him trying over and over to keep my money. none of those lies worked. thanks for my cash refund. don't fall for the lies they tell. better off shopping amazon. I almost feel bad for having a battle of wits with an unarmed opponent . and now we see what lame excuses he responds with......

Brought my laptop in to see if it was worth saving , ran into a good human being. The counter help…read morewas very friendly and resourceful and a wealth of knowledge. Next time I have electronic drama , this will be my first stop.

Took in my iPad with a ton of cracks in the screen. These guys were amazing. Only $130 and they…read morefoxed it on the spot. I was in and out in less than 30 minutes. Highly recommend them.

I got there when it opened at 10am and still had to wait behind four people. Or maybe I'm just…read moreimpatient. On the other hand, the Hispanic guy who took care of me was very very thorough and efficient and I am sorry that I cannot remember his name but he was great!

I'm a First Responder EMT and for the past 2 years I've had recurring issues with the verification…read moreprocess for my First Responder Discount in the T-Mobile app. Normally, I've been able to resolve this without much trouble at the Douglas Blvd, Roseville location. Today I stopped by the Madison & Date location in Sacramento, and it was by far the worst experience I've had in my 10 years and 7 months as a loyal T-Mobile customer. The representative, Tay, was unhelpful from the beginning. He first claimed there was "no such thing" as a First Responder Discount -- despite the fact that I've used it for years. I showed him my driver's license, EMT license, and paystub as proof of employment, and asked if he could manually verify and update the system since nothing has changed with my job in over 3 years. It was clear he didn't know what he was doing, so I politely asked if he could get a supervisor or someone with more knowledge. He ignored my request, offered no effort to escalate, and finally told me: "You don't qualify, and there's nothing I can help with." On my way home, I called 611. The representative over the phone was the exact opposite -- professional, knowledgeable, and kind. She quickly confirmed my information and extended my discount for another year. I give 5 stars to T-Mobile phone support, but zero stars to the Madison & Date location. T-Mobile, I've stayed with you for more than a decade because of your service and support, but this is the first time I've ever felt dismissed and dumped by your in-store staff. To the supervisor of that location: You need to do better.!